error 0x080070005 Windows updater

Going in to use Windows update as normal I get the message:-

Files required to use Microsoft Update are no longer registered or installed
on your computer. To continue:

Register or reinstall the files for me now (Recommended)
Let me read about more steps that might be required to solve the problem

I take the first option and it appears to run a download then I get the
following:-
[Error number: 0x80070005]
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.


I am running genuine windows XP SP2 and have used the Windows updater since
I bought the PC a couple years ago and it's all been ok and the PC was up to
date.

I tied running the MS XP Genuine Advantage tool as some people have advised
but that hasnt resolved the problem. I have checked tha I am in as admin and
checked the registry settings ....microsoft/windows update and they are OK.

I'm using Norton 360 but have deactivated it, reset my browser internet
security settings to medium.

Still I get the same message. Here are the last 20 lines of the update.log:-

2008-02-05 10:31:14:921 988 1370 Agent * WU client version 7.0.6000.381
2008-02-05 10:31:14:921 988 1370 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2008-02-05 10:31:14:921 988 1370 Agent * Access type: No proxy
2008-02-05 10:31:14:921 988 1370 Agent * Network state: Connected
2008-02-05 10:31:17:828 3820 1390 Setup * WARNING: Exit code = 0x80070005
2008-02-05 10:31:17:828 3820 1390 Setup *********
2008-02-05 10:31:17:828 3820 1390 Setup ** END ** Setup: Installing
client binaries
2008-02-05 10:31:17:828 3820 1390 Setup *************
2008-02-05 10:31:17:828 3820 1390 Setup FATAL: InstallUpdatedBinaries failed
with error 0x80070005
2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: InstallUpdatedBinaries failed
with error:0x80070005
2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: UpdateClientWorker failed:
error 0x80070005
2008-02-05 10:31:59:921 988 1370 Report WARNING:
CEventNamespaceDefinition::Init failed = 80040154.
2008-02-05 10:31:59:921 988 1370 Report WARNING: InitReportingComponents
failed: 80040154
2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
Windows Update Agent ***********
2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
global settings cache ***********
2008-02-05 10:31:59:921 988 1370 Agent * WSUS server: <NULL>
2008-02-05 10:31:59:921 988 1370 Agent * WSUS status server: <NULL>
2008-02-05 10:31:59:921 988 1370 Agent * Target group: (Unassigned
Computers)
2008-02-05 10:31:59:921 988 1370 Agent * Windows Update access disabled: No
2008-02-05 10:32:00:906 988 1370 DnldMgr Download manager restoring 0
downloads
2008-02-05 10:32:00:921 988 1370 AU ########### AU: Initializing Automatic
Updates ###########
2008-02-05 10:32:00:921 988 1370 AU # Approval type: Scheduled (User
preference)
2008-02-05 10:32:00:921 988 1370 AU # Scheduled install day/time: Every
day at 10:00
2008-02-05 10:32:00:921 988 1370 AU # Auto-install minor updates: Yes
(User preference)
2008-02-05 10:32:00:921 988 1370 AU Setting AU scheduled install time to
2008-02-06 10:00:00
2008-02-05 10:32:00:921 988 1370 AU AU finished delayed initialization
2008-02-05 10:32:00:921 988 1370 Report WARNING:
CEventNamespaceDefinition::Init failed = 80040154.
2008-02-05 10:32:00:921 988 1370 Report WARNING: InitReportingComponents
failed: 80040154


Any help would be greatly appreciated.

Neil

80040154 REGDB_E_CLASSNOTREG

>> 2008-02-05 10:31:59:921 988 1370 Report WARNING:
>> CEventNamespaceDefinition::Init failed = 80040154.

Norton is still preventing the registering of the required software
components needed to update. Apparently, it's still active despite your
attempts to disable it.

0x80070005 indicates a Permissions issue as indicated in the
installation failure shown below:

> Setup FATAL: InstallUpdatedBinaries failed
>> with error 0x80070005
>> WUWeb FATAL: InstallUpdatedBinaries failed
>> with error:0x80070005
>> WUWeb FATAL: UpdateClientWorker failed:
>> error 0x80070005

I'd suggest running the below commands as a first step in seeing if this
can be resolved without having to do a Repair Installation due to damage
from Norton 360 -

Close all open programs, browsers, and applications.
ENSURE Norton is completely disabled ... this includes all Services it
runs in the Services console and anything that is loaded via the Startup
axis in MSconfig. You may need to visit Symantec's site or read the Help
file to learn how to accomplish this.

Click Start > Run > type in

cmd

Click OK or press Enter
At the prompt type the following commands in,*** pressing Enter after
each one *** [ please make a note of which commands fail ]

net stop wuauserv
regsvr32 wuaueng.dll
regsvr32 wuapi.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll
net start wuauserv
exit

Restart the system and see if it can access Windows Update now.
* PLEASE * if running the above commands returned an error message, post
the error into your reply. This will help us determine if the files are
missing or could not be registered properly.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Nax wrote:

> Going in to use Windows update as normal I get the message:-
>
> Files required to use Microsoft Update are no longer registered or installed
> on your computer. To continue:
>
> Register or reinstall the files for me now (Recommended)
> Let me read about more steps that might be required to solve the problem
>
> I take the first option and it appears to run a download then I get the
> following:-
> [Error number: 0x80070005]
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem.
>
>
> I am running genuine windows XP SP2 and have used the Windows updater since
> I bought the PC a couple years ago and it's all been ok and the PC was up to
> date.
>
> I tied running the MS XP Genuine Advantage tool as some people have advised
> but that hasnt resolved the problem. I have checked tha I am in as admin and
> checked the registry settings ....microsoft/windows update and they are OK.
>
> I'm using Norton 360 but have deactivated it, reset my browser internet
> security settings to medium.
>
> Still I get the same message. Here are the last 20 lines of the update.log:-
>
> 2008-02-05 10:31:14:921 988 1370 Agent * WU client version 7.0.6000.381
> 2008-02-05 10:31:14:921 988 1370 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2008-02-05 10:31:14:921 988 1370 Agent * Access type: No proxy
> 2008-02-05 10:31:14:921 988 1370 Agent * Network state: Connected
> 2008-02-05 10:31:17:828 3820 1390 Setup * WARNING: Exit code = 0x80070005
> 2008-02-05 10:31:17:828 3820 1390 Setup *********
> 2008-02-05 10:31:17:828 3820 1390 Setup ** END ** Setup: Installing
> client binaries
> 2008-02-05 10:31:17:828 3820 1390 Setup *************
> 2008-02-05 10:31:17:828 3820 1390 Setup FATAL: InstallUpdatedBinaries failed
> with error 0x80070005
> 2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: InstallUpdatedBinaries failed
> with error:0x80070005
> 2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: UpdateClientWorker failed:
> error 0x80070005
> 2008-02-05 10:31:59:921 988 1370 Report WARNING:
> CEventNamespaceDefinition::Init failed = 80040154.
> 2008-02-05 10:31:59:921 988 1370 Report WARNING: InitReportingComponents
> failed: 80040154
> 2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
> Windows Update Agent ***********
> 2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
> global settings cache ***********
> 2008-02-05 10:31:59:921 988 1370 Agent * WSUS server: <NULL>
> 2008-02-05 10:31:59:921 988 1370 Agent * WSUS status server: <NULL>
> 2008-02-05 10:31:59:921 988 1370 Agent * Target group: (Unassigned
> Computers)
> 2008-02-05 10:31:59:921 988 1370 Agent * Windows Update access disabled: No
> 2008-02-05 10:32:00:906 988 1370 DnldMgr Download manager restoring 0
> downloads
> 2008-02-05 10:32:00:921 988 1370 AU ########### AU: Initializing Automatic
> Updates ###########
> 2008-02-05 10:32:00:921 988 1370 AU # Approval type: Scheduled (User
> preference)
> 2008-02-05 10:32:00:921 988 1370 AU # Scheduled install day/time: Every
> day at 10:00
> 2008-02-05 10:32:00:921 988 1370 AU # Auto-install minor updates: Yes
> (User preference)
> 2008-02-05 10:32:00:921 988 1370 AU Setting AU scheduled install time to
> 2008-02-06 10:00:00
> 2008-02-05 10:32:00:921 988 1370 AU AU finished delayed initialization
> 2008-02-05 10:32:00:921 988 1370 Report WARNING:
> CEventNamespaceDefinition::Init failed = 80040154.
> 2008-02-05 10:32:00:921 988 1370 Report WARNING: InitReportingComponents
> failed: 80040154
>
>
> Any help would be greatly appreciated.
>
> Neil
>
>
>

I actually lost patience with this and restored my C: to my last backup of
two weeks ago. I ran Windows Update and everything worked perfectly.

"MowGreen [MVP]" wrote:

> 80040154 REGDB_E_CLASSNOTREG
>
> >> 2008-02-05 10:31:59:921 988 1370 Report WARNING:
> >> CEventNamespaceDefinition::Init failed = 80040154.
>
> Norton is still preventing the registering of the required software
> components needed to update. Apparently, it's still active despite your
> attempts to disable it.
>
> 0x80070005 indicates a Permissions issue as indicated in the
> installation failure shown below:
>
> > Setup FATAL: InstallUpdatedBinaries failed
> >> with error 0x80070005
> >> WUWeb FATAL: InstallUpdatedBinaries failed
> >> with error:0x80070005
> >> WUWeb FATAL: UpdateClientWorker failed:
> >> error 0x80070005
>
> I'd suggest running the below commands as a first step in seeing if this
> can be resolved without having to do a Repair Installation due to damage
> from Norton 360 -
>
> Close all open programs, browsers, and applications.
> ENSURE Norton is completely disabled ... this includes all Services it
> runs in the Services console and anything that is loaded via the Startup
> axis in MSconfig. You may need to visit Symantec's site or read the Help
> file to learn how to accomplish this.
>
> Click Start > Run > type in
>
> cmd
>
> Click OK or press Enter
> At the prompt type the following commands in,*** pressing Enter after
> each one *** [ please make a note of which commands fail ]
>
> net stop wuauserv
> regsvr32 wuaueng.dll
> regsvr32 wuapi.dll
> regsvr32 wucltui.dll
> regsvr32 wups.dll
> regsvr32 wups2.dll
> regsvr32 wuweb.dll
> net start wuauserv
> exit
>
> Restart the system and see if it can access Windows Update now.
> * PLEASE * if running the above commands returned an error message, post
> the error into your reply. This will help us determine if the files are
> missing or could not be registered properly.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Nax wrote:
>
> > Going in to use Windows update as normal I get the message:-
> >
> > Files required to use Microsoft Update are no longer registered or installed
> > on your computer. To continue:
> >
> > Register or reinstall the files for me now (Recommended)
> > Let me read about more steps that might be required to solve the problem
> >
> > I take the first option and it appears to run a download then I get the
> > following:-
> > [Error number: 0x80070005]
> > The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the problem.
> >
> >
> > I am running genuine windows XP SP2 and have used the Windows updater since
> > I bought the PC a couple years ago and it's all been ok and the PC was up to
> > date.
> >
> > I tied running the MS XP Genuine Advantage tool as some people have advised
> > but that hasnt resolved the problem. I have checked tha I am in as admin and
> > checked the registry settings ....microsoft/windows update and they are OK.
> >
> > I'm using Norton 360 but have deactivated it, reset my browser internet
> > security settings to medium.
> >
> > Still I get the same message. Here are the last 20 lines of the update.log:-
> >
> > 2008-02-05 10:31:14:921 988 1370 Agent * WU client version 7.0.6000.381
> > 2008-02-05 10:31:14:921 988 1370 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2008-02-05 10:31:14:921 988 1370 Agent * Access type: No proxy
> > 2008-02-05 10:31:14:921 988 1370 Agent * Network state: Connected
> > 2008-02-05 10:31:17:828 3820 1390 Setup * WARNING: Exit code = 0x80070005
> > 2008-02-05 10:31:17:828 3820 1390 Setup *********
> > 2008-02-05 10:31:17:828 3820 1390 Setup ** END ** Setup: Installing
> > client binaries
> > 2008-02-05 10:31:17:828 3820 1390 Setup *************
> > 2008-02-05 10:31:17:828 3820 1390 Setup FATAL: InstallUpdatedBinaries failed
> > with error 0x80070005
> > 2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: InstallUpdatedBinaries failed
> > with error:0x80070005
> > 2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: UpdateClientWorker failed:
> > error 0x80070005
> > 2008-02-05 10:31:59:921 988 1370 Report WARNING:
> > CEventNamespaceDefinition::Init failed = 80040154.
> > 2008-02-05 10:31:59:921 988 1370 Report WARNING: InitReportingComponents
> > failed: 80040154
> > 2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
> > Windows Update Agent ***********
> > 2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
> > global settings cache ***********
> > 2008-02-05 10:31:59:921 988 1370 Agent * WSUS server: <NULL>
> > 2008-02-05 10:31:59:921 988 1370 Agent * WSUS status server: <NULL>
> > 2008-02-05 10:31:59:921 988 1370 Agent * Target group: (Unassigned
> > Computers)
> > 2008-02-05 10:31:59:921 988 1370 Agent * Windows Update access disabled: No
> > 2008-02-05 10:32:00:906 988 1370 DnldMgr Download manager restoring 0
> > downloads
> > 2008-02-05 10:32:00:921 988 1370 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2008-02-05 10:32:00:921 988 1370 AU # Approval type: Scheduled (User
> > preference)
> > 2008-02-05 10:32:00:921 988 1370 AU # Scheduled install day/time: Every
> > day at 10:00
> > 2008-02-05 10:32:00:921 988 1370 AU # Auto-install minor updates: Yes
> > (User preference)
> > 2008-02-05 10:32:00:921 988 1370 AU Setting AU scheduled install time to
> > 2008-02-06 10:00:00
> > 2008-02-05 10:32:00:921 988 1370 AU AU finished delayed initialization
> > 2008-02-05 10:32:00:921 988 1370 Report WARNING:
> > CEventNamespaceDefinition::Init failed = 80040154.
> > 2008-02-05 10:32:00:921 988 1370 Report WARNING: InitReportingComponents
> > failed: 80040154
> >
> >
> > Any help would be greatly appreciated.
> >
> > Neil
> >
> >
> >
>

The error will reoccur unless you learn how to tame Norton by
configuring it to *not* damage nor corrupt the OS.
As a first step, start here:

Virus scanning recommendations for computers that are running Windows
Server 2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Nax wrote:

> I actually lost patience with this and restored my C: to my last backup of
> two weeks ago. I ran Windows Update and everything worked perfectly.
>
> "MowGreen [MVP]" wrote:
>
>
>>80040154 REGDB_E_CLASSNOTREG
>>
>>
>>>>2008-02-05 10:31:59:921 988 1370 Report WARNING:
>>>>CEventNamespaceDefinition::Init failed = 80040154.
>>
>>Norton is still preventing the registering of the required software
>>components needed to update. Apparently, it's still active despite your
>>attempts to disable it.
>>
>>0x80070005 indicates a Permissions issue as indicated in the
>>installation failure shown below:
>>
>>
>>>Setup FATAL: InstallUpdatedBinaries failed
>>>
>>>>with error 0x80070005
>>>>WUWeb FATAL: InstallUpdatedBinaries failed
>>>>with error:0x80070005
>>>>WUWeb FATAL: UpdateClientWorker failed:
>>>>error 0x80070005
>>
>>I'd suggest running the below commands as a first step in seeing if this
>>can be resolved without having to do a Repair Installation due to damage
>>from Norton 360 -
>>
>>Close all open programs, browsers, and applications.
>>ENSURE Norton is completely disabled ... this includes all Services it
>>runs in the Services console and anything that is loaded via the Startup
>>axis in MSconfig. You may need to visit Symantec's site or read the Help
>>file to learn how to accomplish this.
>>
>>Click Start > Run > type in
>>
>>cmd
>>
>>Click OK or press Enter
>>At the prompt type the following commands in,*** pressing Enter after
>>each one *** [ please make a note of which commands fail ]
>>
>>net stop wuauserv
>>regsvr32 wuaueng.dll
>>regsvr32 wuapi.dll
>>regsvr32 wucltui.dll
>>regsvr32 wups.dll
>>regsvr32 wups2.dll
>>regsvr32 wuweb.dll
>>net start wuauserv
>>exit
>>
>>Restart the system and see if it can access Windows Update now.
>>* PLEASE * if running the above commands returned an error message, post
>>the error into your reply. This will help us determine if the files are
>>missing or could not be registered properly.
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Nax wrote:
>>
>>
>>>Going in to use Windows update as normal I get the message:-
>>>
>>>Files required to use Microsoft Update are no longer registered or installed
>>>on your computer. To continue:
>>>
>>>Register or reinstall the files for me now (Recommended)
>>>Let me read about more steps that might be required to solve the problem
>>>
>>>I take the first option and it appears to run a download then I get the
>>>following:-
>>>[Error number: 0x80070005]
>>> The website has encountered a problem and cannot display the page you are
>>>trying to view. The options provided below might help you solve the problem.
>>>
>>>
>>>I am running genuine windows XP SP2 and have used the Windows updater since
>>>I bought the PC a couple years ago and it's all been ok and the PC was up to
>>>date.
>>>
>>>I tied running the MS XP Genuine Advantage tool as some people have advised
>>>but that hasnt resolved the problem. I have checked tha I am in as admin and
>>>checked the registry settings ....microsoft/windows update and they are OK.
>>>
>>>I'm using Norton 360 but have deactivated it, reset my browser internet
>>>security settings to medium.
>>>
>>>Still I get the same message. Here are the last 20 lines of the update.log:-
>>>
>>>2008-02-05 10:31:14:921 988 1370 Agent * WU client version 7.0.6000.381
>>>2008-02-05 10:31:14:921 988 1370 Agent * Base directory:
>>>C:\WINDOWS\SoftwareDistribution
>>>2008-02-05 10:31:14:921 988 1370 Agent * Access type: No proxy
>>>2008-02-05 10:31:14:921 988 1370 Agent * Network state: Connected
>>>2008-02-05 10:31:17:828 3820 1390 Setup * WARNING: Exit code = 0x80070005
>>>2008-02-05 10:31:17:828 3820 1390 Setup *********
>>>2008-02-05 10:31:17:828 3820 1390 Setup ** END ** Setup: Installing
>>>client binaries
>>>2008-02-05 10:31:17:828 3820 1390 Setup *************
>>>2008-02-05 10:31:17:828 3820 1390 Setup FATAL: InstallUpdatedBinaries failed
>>>with error 0x80070005
>>>2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: InstallUpdatedBinaries failed
>>>with error:0x80070005
>>>2008-02-05 10:31:17:828 3820 1390 WUWeb FATAL: UpdateClientWorker failed:
>>>error 0x80070005
>>>2008-02-05 10:31:59:921 988 1370 Report WARNING:
>>>CEventNamespaceDefinition::Init failed = 80040154.
>>>2008-02-05 10:31:59:921 988 1370 Report WARNING: InitReportingComponents
>>>failed: 80040154
>>>2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
>>>Windows Update Agent ***********
>>>2008-02-05 10:31:59:921 988 1370 Agent *********** Agent: Initializing
>>>global settings cache ***********
>>>2008-02-05 10:31:59:921 988 1370 Agent * WSUS server: <NULL>
>>>2008-02-05 10:31:59:921 988 1370 Agent * WSUS status server: <NULL>
>>>2008-02-05 10:31:59:921 988 1370 Agent * Target group: (Unassigned
>>>Computers)
>>>2008-02-05 10:31:59:921 988 1370 Agent * Windows Update access disabled: No
>>>2008-02-05 10:32:00:906 988 1370 DnldMgr Download manager restoring 0
>>>downloads
>>>2008-02-05 10:32:00:921 988 1370 AU ########### AU: Initializing Automatic
>>>Updates ###########
>>>2008-02-05 10:32:00:921 988 1370 AU # Approval type: Scheduled (User
>>>preference)
>>>2008-02-05 10:32:00:921 988 1370 AU # Scheduled install day/time: Every
>>>day at 10:00
>>>2008-02-05 10:32:00:921 988 1370 AU # Auto-install minor updates: Yes
>>>(User preference)
>>>2008-02-05 10:32:00:921 988 1370 AU Setting AU scheduled install time to
>>>2008-02-06 10:00:00
>>>2008-02-05 10:32:00:921 988 1370 AU AU finished delayed initialization
>>>2008-02-05 10:32:00:921 988 1370 Report WARNING:
>>>CEventNamespaceDefinition::Init failed = 80040154.
>>>2008-02-05 10:32:00:921 988 1370 Report WARNING: InitReportingComponents
>>>failed: 80040154
>>>
>>>
>>>Any help would be greatly appreciated.
>>>
>>>Neil
>>>
>>>
>>>
>>