error 0x80070005

I am running Windows XP Home Edition v. 2002 SP 3, and I was trying to
install the latest auto update (KB968389), and I got an error message of
0x80070005. I have tried to run the update a couple more times, but I have
not been able to get the update to install sucessfully, and I get the same
error message. Any help here?

Hello Tobimaro,

The 0x80070005 is an access denied message -

One of the most common causes of this erro� code is
the Anti-virus and Anti-spyware software programs
running on the computer.

You can try turning them off and then try the updates again.

Keep the fi�ewall on though.

Virus scanning recommendations for computers that
are �unning Windows Server 2003, Windows 2000, or Windows XP
<http://support.microsoft.com/kb/822158>

Otherwise you'll need to contact MS for further assistance -

How to obtain assistance from MS Support

To contact Microsoft for support issues, visit the
International Support Web site:
<https://support.microsoft.com/common/international.aspx>

To make sure you receive the appropriate support
information for your location, select your region setting from the list and
then click the a��ow button
--
I'd recommend calling 1-866-pcsafety if you are in
the U.S. or Canada.

Elsewhere, call your local Microsoft subsidiary, or the
number for paid suppo�t in your locale--and ask for the free help with
security-patch related issues.

If you /clearly/ state that a specific update has caused
problems and don't ask any other questions, you /should/ receive No Charge
suppo�t for the issue.

Good luck
-=-


Ǝиçεl
◕‿◕
-=-

"tobimaro" wrote:

> I am running Windows XP Home Edition v. 2002 SP 3, and I was trying to
> install the latest auto update (KB968389), and I got an error message of
> 0x80070005. I have tried to run the update a couple more times, but I have
> not been able to get the update to install sucessfully, and I get the same
> error message. Any help here?

I did as you advised. I turned off the anti-virus program (McAfee), and
turned off the anti-spyware program (Spybot). But when I tried to download
the update, I got the same error message.

"Ǝиçεl" wrote:

> Hello Tobimaro,
>
> The 0x80070005 is an access denied message -
>
> One of the most common causes of this erro� code is
> the Anti-virus and Anti-spyware software programs
> running on the computer.
>
> You can try turning them off and then try the updates again.
>
> Keep the fi�ewall on though.
>
> Virus scanning recommendations for computers that
> are �unning Windows Server 2003, Windows 2000, or Windows XP
> <http://support.microsoft.com/kb/822158>
>
> Otherwise you'll need to contact MS for further assistance -
>
> How to obtain assistance from MS Support
>
> To contact Microsoft for support issues, visit the
> International Support Web site:
> <https://support.microsoft.com/common/international.aspx>
>
> To make sure you receive the appropriate support
> information for your location, select your region setting from the list and
> then click the a��ow button
> --
> I'd recommend calling 1-866-pcsafety if you are in
> the U.S. or Canada.
>
> Elsewhere, call your local Microsoft subsidiary, or the
> number for paid suppo�t in your locale--and ask for the free help with
> security-patch related issues.
>
> If you /clearly/ state that a specific update has caused
> problems and don't ask any other questions, you /should/ receive No Charge
> suppo�t for the issue.
>
> Good luck
> -=-
>
>
> Ǝиçεl
> ◕‿◕
> -=-
>
> "tobimaro" wrote:
>
> > I am running Windows XP Home Edition v. 2002 SP 3, and I was trying to
> > install the latest auto update (KB968389), and I got an error message of
> > 0x80070005. I have tried to run the update a couple more times, but I have
> > not been able to get the update to install sucessfully, and I get the same
> > error message. Any help here?

Otherwise you'll need to contact MS for further assistance -

How to obtain assistance from MS Support

To contact Microsoft for support issues, visit the
International Support Web site:
<https://support.microsoft.com/common/international.aspx>

To make sure you receive the appropriate support
information for your location, select your region setting from the list and
then click the a��ow button
--
I'd recommend calling 1-866-pcsafety if you are in
the U.S. or Canada.

Elsewhere, call your local Microsoft subsidiary, or the
number for paid suppo�t in your locale--and ask for the free help with
security-patch related issues.

If you /clearly/ state that a specific update has caused
problems and don't ask any other questions, you /should/ receive No Charge
suppo�t for the issue.

Good luck
-=-


Ǝиçεl
◕‿◕
-=-


"tobimaro" wrote:

> I did as you advised. I turned off the anti-virus program (McAfee), and
> turned off the anti-spyware program (Spybot). But when I tried to download
> the update, I got the same error message.
>
> "Ǝиçεl" wrote:
>
> > Hello Tobimaro,
> >
> > The 0x80070005 is an access denied message -
> >
> > One of the most common causes of this erro� code is
> > the Anti-virus and Anti-spyware software programs
> > running on the computer.
> >
> > You can try turning them off and then try the updates again.
> >
> > Keep the fi�ewall on though.
> >
> > Virus scanning recommendations for computers that
> > are �unning Windows Server 2003, Windows 2000, or Windows XP
> > <http://support.microsoft.com/kb/822158>
> >
> > Otherwise you'll need to contact MS for further assistance -
> >
> > How to obtain assistance from MS Support
> >
> > To contact Microsoft for support issues, visit the
> > International Support Web site:
> > <https://support.microsoft.com/common/international.aspx>
> >
> > To make sure you receive the appropriate support
> > information for your location, select your region setting from the list and
> > then click the a��ow button
> > --
> > I'd recommend calling 1-866-pcsafety if you are in
> > the U.S. or Canada.
> >
> > Elsewhere, call your local Microsoft subsidiary, or the
> > number for paid suppo�t in your locale--and ask for the free help with
> > security-patch related issues.
> >
> > If you /clearly/ state that a specific update has caused
> > problems and don't ask any other questions, you /should/ receive No Charge
> > suppo�t for the issue.
> >
> > Good luck
> > -=-
> >
> >
> > Ǝиçεl
> > ◕‿◕
> > -=-
> >
> > "tobimaro" wrote:
> >
> > > I am running Windows XP Home Edition v. 2002 SP 3, and I was trying to
> > > install the latest auto update (KB968389), and I got an error message of
> > > 0x80070005. I have tried to run the update a couple more times, but I have
> > > not been able to get the update to install sucessfully, and I get the same
> > > error message. Any help here?

tobimaro wrote:
> I am running Windows XP Home Edition v. 2002 SP 3, and I was trying
> to install the latest auto update (KB968389), and I got an error
> message of 0x80070005. I have tried to run the update a couple
> more times, but I have not been able to get the update to install
> sucessfully, and I get the same error message. Any help here?

This update?
Extended Protection for Authentication
http://support.microsoft.com/kb/968389

Have you tried to install it manually?
(See the bottom of the web page linked above for the proper download.)

Have you ensured your file/registry permissions are properly set?

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you said you have SP3 installed.)

Reboot and try to manually install the update.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

This is a Security advisory and is not categorized as a Security update.
Therefore, there isn't any 'no-charge support' for this update, Engel.

http://support.microsoft.com/kb/968389
> The update itself does not directly provide protection against specific attacks such as credential
> forwarding, but allows applications to opt in to Extended Protection for Authentication. This
> advisory briefs developers and system administrators on this new functionality and how it can be
> deployed to help protect authentication credentials.

If the error *only* occurs when installing *this* update, then Hide it
by UNchecking the box next to it when the update icon appears in the
Notification area, click OK, then put a mark next to " Do not offer me
this update again " in the next window that will pop up.
Then click OK and it will be hidden.

MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *not* have *non-security content* prechecked"



Ǝиçεl wrote:

> Otherwise you'll need to contact MS for further assistance -
>
> How to obtain assistance from MS Support
>
> To contact Microsoft for support issues, visit the
> International Support Web site:
> <https://support.microsoft.com/common/international.aspx>
>
> To make sure you receive the appropriate support
> information for your location, select your region setting from the list and
> then click the a��ow button

This worked for me when trying to install KB968389 and getting error
0x80070005

Thanks !!!!

"Shenan Stanley" wrote:

> tobimaro wrote:
> > I am running Windows XP Home Edition v. 2002 SP 3, and I was trying
> > to install the latest auto update (KB968389), and I got an error
> > message of 0x80070005. I have tried to run the update a couple
> > more times, but I have not been able to get the update to install
> > sucessfully, and I get the same error message. Any help here?
>
> This update?
> Extended Protection for Authentication
> http://support.microsoft.com/kb/968389
>
> Have you tried to install it manually?
> (See the bottom of the web page linked above for the proper download.)
>
> Have you ensured your file/registry permissions are properly set?
>
> Fix your file/registry permissions...
>
> Ignore the title and follow the sub-section under "Advanced Troubleshooting"
> titled, "Method 1: Reset the registry and the file permissions"
> http://support.microsoft.com/kb/949377
> *will take time
> (** Ignore the last step - you said you have SP3 installed.)
>
> Reboot and try to manually install the update.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
>