Error 0x800703e3 when trying to install Windows update program.

I have tried repeatedly to install Windows Update and receive error after
files are downloaded and install fails. Any suggestions? I have been unable
to get any updates in quite a while.

MaryE,

Go to Start > Run > type in

regedit
Click OK
Navigate to

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\Setup

by clicking the plus signs. Then click the plus sign next to the Setup
folder.
Click on the ServiceStartup folder.
In the right frame, these should be the only entries you see

Name - (Default)
Type - REG_SZ
Value - (not set)

If there are any other Names listed besides (Default), then right click
them, and choose Delete.
Close the registry editor by clicking all of the minus signs all the way
back to My Computer. Exit the registry editor.

[*** NOTE: *** DO NOT delete anything else from the registry, please.
Improper editing of the registry may render the system inoperable.]

Restart the system.
Revisit Windows Updates.

Did that resolve the issue ?


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



MaryE wrote:

> I have tried repeatedly to install Windows Update and receive error after
> files are downloaded and install fails. Any suggestions? I have been unable
> to get any updates in quite a while.

Thanks for the suggestion. I followed your instructions and there was
nothing except the "default" entry. Any other suggestions

"MowGreen [MVP]" wrote:

> MaryE,
>
> Go to Start > Run > type in
>
> regedit
> Click OK
> Navigate to
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\Setup
>
> by clicking the plus signs. Then click the plus sign next to the Setup
> folder.
> Click on the ServiceStartup folder.
> In the right frame, these should be the only entries you see
>
> Name - (Default)
> Type - REG_SZ
> Value - (not set)
>
> If there are any other Names listed besides (Default), then right click
> them, and choose Delete.
> Close the registry editor by clicking all of the minus signs all the way
> back to My Computer. Exit the registry editor.
>
> [*** NOTE: *** DO NOT delete anything else from the registry, please.
> Improper editing of the registry may render the system inoperable.]
>
> Restart the system.
> Revisit Windows Updates.
>
> Did that resolve the issue ?
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MaryE wrote:
>
> > I have tried repeatedly to install Windows Update and receive error after
> > files are downloaded and install fails. Any suggestions? I have been unable
> > to get any updates in quite a while.
>

MaryE,

Yup, there are plenty more, that was the most complicated one.

Open the WindowsUpdate.log located in the WINDOWS directory (folder).
Scroll down towards the bottom for the most recent entries. Copy and
paste the last 30 lines of the log into your reply, please.

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



MaryE wrote:

> Thanks for the suggestion. I followed your instructions and there was
> nothing except the "default" entry. Any other suggestions
>
> "MowGreen [MVP]" wrote:
>
>
>>MaryE,
>>
>>Go to Start > Run > type in
>>
>>regedit
>>Click OK
>>Navigate to
>>
>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu rrentVersion\WindowsUpdate\Setup
>>
>>by clicking the plus signs. Then click the plus sign next to the Setup
>>folder.
>>Click on the ServiceStartup folder.
>>In the right frame, these should be the only entries you see
>>
>>Name - (Default)
>>Type - REG_SZ
>>Value - (not set)
>>
>>If there are any other Names listed besides (Default), then right click
>>them, and choose Delete.
>>Close the registry editor by clicking all of the minus signs all the way
>>back to My Computer. Exit the registry editor.
>>
>>[*** NOTE: *** DO NOT delete anything else from the registry, please.
>>Improper editing of the registry may render the system inoperable.]
>>
>>Restart the system.
>>Revisit Windows Updates.
>>
>>Did that resolve the issue ?
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>MaryE wrote:
>>
>>
>>>I have tried repeatedly to install Windows Update and receive error after
>>>files are downloaded and install fails. Any suggestions? I have been unable
>>>to get any updates in quite a while.
>>

I am having the same problem, here is the log from my most recent attempt:
2006-10-26 17:44:14 1976 bac DnldMgr *************
2006-10-26 17:44:14 1976 bac DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-26 17:44:14 1976 bac DnldMgr *********
2006-10-26 17:44:14 1976 bac DnldMgr * Priority = 2, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:14 1976 bac DnldMgr * Updates to download = 1
2006-10-26 17:44:14 1976 bac Agent * Title = Update for Outlook Junk
Email Filter 2003 (KB923095)
2006-10-26 17:44:14 1976 bac Agent * UpdateId =
{C97682DD-CE19-4700-B30A-ACF85BB07100}.100
2006-10-26 17:44:14 1976 bac Agent * Bundles 1 updates:
2006-10-26 17:44:14 1976 bac Agent *
{E5BDDA82-5146-453A-9A46-5565E5303CC0}.100
2006-10-26 17:44:14 3256 1e0 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:14 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100] ***********
2006-10-26 17:44:14 1976 bac DnldMgr * Queueing update for download
handler request generation.
2006-10-26 17:44:14 1976 bac DnldMgr Generating download request for update
{E5BDDA82-5146-453A-9A46-5565E5303CC0}.100
2006-10-26 17:44:15 1976 bac Handler MSP download: file OUTLFLTR.CAB already
exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\d0d64b7ff114ab614adeaea9c1354b80)
2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100] ***********
2006-10-26 17:44:15 1976 bac DnldMgr * All files for update were already
downloaded and are valid.
2006-10-26 17:44:15 3256 1e0 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:15 1976 7cc AU >>## RESUMED ## AU: Download update
[UpdateId = {C97682DD-CE19-4700-B30A-ACF85BB07100}, succeeded]
2006-10-26 17:44:15 1976 bac Agent *********
2006-10-26 17:44:15 1976 bac Agent ** END ** Agent: Downloading updates
[CallerId = AutomaticUpdates]
2006-10-26 17:44:15 1976 bac Agent *************
2006-10-26 17:44:15 1976 bac DnldMgr *************
2006-10-26 17:44:15 1976 bac DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2006-10-26 17:44:15 1976 bac DnldMgr *********
2006-10-26 17:44:15 1976 bac DnldMgr * Priority = 2, ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:15 1976 bac DnldMgr * Updates to download = 1
2006-10-26 17:44:15 1976 bac Agent * Title = Security Update for Office
2003 (KB924424)
2006-10-26 17:44:15 1976 bac Agent * UpdateId =
{D76917F7-1CA4-4FB6-9252-0F733F637F91}.100
2006-10-26 17:44:15 1976 bac Agent * Bundles 2 updates:
2006-10-26 17:44:15 1976 bac Agent *
{F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100
2006-10-26 17:44:15 1976 bac Agent *
{BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100
2006-10-26 17:44:15 3256 1e0 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100] ***********
2006-10-26 17:44:15 1976 bac DnldMgr * Queueing update for download
handler request generation.
2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100] ***********
2006-10-26 17:44:15 1976 bac DnldMgr * Queueing update for download
handler request generation.
2006-10-26 17:44:15 1976 bac DnldMgr Generating download request for update
{BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100
2006-10-26 17:44:16 1976 bac Handler MSP download: file PVMSXM5.CAB already
exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\5fbff886bffb275eee6ccdd7222eaf19)
2006-10-26 17:44:16 1976 bac DnldMgr Generating download request for update
{F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100
2006-10-26 17:44:17 1976 bac Handler MSP download: file MSXML5.CAB already
exists in sandbox directory
(C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a100cf46450232e98002b6d2123e601f)
2006-10-26 17:44:17 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100] ***********
2006-10-26 17:44:17 1976 bac DnldMgr * All files for update were already
downloaded and are valid.
2006-10-26 17:44:17 1976 bac DnldMgr *********** DnldMgr: New download job
[UpdateId = {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100] ***********
2006-10-26 17:44:17 1976 bac DnldMgr * All files for update were already
downloaded and are valid.
2006-10-26 17:44:17 3256 1e0 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2006-10-26 17:44:17 1976 bac Agent *********
2006-10-26 17:44:17 1976 bac Agent ** END ** Agent: Downloading updates
[CallerId = AutomaticUpdates]
2006-10-26 17:44:17 1976 bac Agent *************
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{55CBF29F-44B0-4C62-89C9-0CD468146D24} 2006-10-26
17:44:05-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094)
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{9CC107B3-2533-4808-8A80-1483A4D55303} 2006-10-26
17:44:07-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088)
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{3C733C59-D810-4D92-8860-021CDD40549F} 2006-10-26
17:44:09-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
Office 2003 (KB923097)
2006-10-26 17:44:17 1976 7cc AU >>## RESUMED ## AU: Download update
[UpdateId = {D76917F7-1CA4-4FB6-9252-0F733F637F91}, succeeded]
2006-10-26 17:44:17 1976 7cc AU #########
2006-10-26 17:44:17 1976 7cc AU ## END ## AU: Download updates
2006-10-26 17:44:17 1976 7cc AU #############
2006-10-26 17:44:17 1976 7cc AU AU setting pending client directive to
'Install Approval'
2006-10-26 17:44:17 1976 7cc AU Changing existing AU client directive from
'Download Progress' to 'Install Approval', session id = 0x0
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{777846BC-40FA-47EC-8C56-EAC432CAC0E8} 2006-10-26
17:44:12-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
Office 2003 (KB923097) - Security Update for Office 2003 (KB923272)
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{35BEC0A3-261A-45C9-8B85-51750D3020DD} 2006-10-26
17:44:14-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
Security Update for PowerPoint 2003 (KB923091)
2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
{92C189E9-6C8B-487B-9118-BE784DC4B2C2} 2006-10-26
17:44:15-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
Security Update for PowerPoint 2003 (KB923091) - Update for Outlook Junk
Email Filter 2003 (KB923095)
2006-10-26 17:44:17 3120 c2c AUClnt AU client got new directive = 'Install
Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
0x00000000
2006-10-26 17:44:18 3120 c2c AUClnt AU client creating UI plugin,
clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
2006-10-26 17:44:18 1976 f50 AU AU setting client response for sessionId 0x0
to 'Pending'
2006-10-26 17:44:22 1976 7cc Report REPORT EVENT:
{EECBCF6D-6A0F-47FB-A7EA-4E27CBA45313} 2006-10-26
17:44:17-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
Security Update for PowerPoint 2003 (KB923091) - Update for Outlook Junk
Email Filter 2003 (KB923095) - Security Update for Office 2003 (KB924424)


"MowGreen [MVP]" wrote:

> MaryE,
>
> Yup, there are plenty more, that was the most complicated one.
>
> Open the WindowsUpdate.log located in the WINDOWS directory (folder).
> Scroll down towards the bottom for the most recent entries. Copy and
> paste the last 30 lines of the log into your reply, please.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MaryE wrote:
>
> > Thanks for the suggestion. I followed your instructions and there was
> > nothing except the "default" entry. Any other suggestions
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>MaryE,
> >>
> >>Go to Start > Run > type in
> >>
> >>regedit
> >>Click OK
> >>Navigate to
> >>
> >>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu rrentVersion\WindowsUpdate\Setup
> >>
> >>by clicking the plus signs. Then click the plus sign next to the Setup
> >>folder.
> >>Click on the ServiceStartup folder.
> >>In the right frame, these should be the only entries you see
> >>
> >>Name - (Default)
> >>Type - REG_SZ
> >>Value - (not set)
> >>
> >>If there are any other Names listed besides (Default), then right click
> >>them, and choose Delete.
> >>Close the registry editor by clicking all of the minus signs all the way
> >>back to My Computer. Exit the registry editor.
> >>
> >>[*** NOTE: *** DO NOT delete anything else from the registry, please.
> >>Improper editing of the registry may render the system inoperable.]
> >>
> >>Restart the system.
> >>Revisit Windows Updates.
> >>
> >>Did that resolve the issue ?
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>MaryE wrote:
> >>
> >>
> >>>I have tried repeatedly to install Windows Update and receive error after
> >>>files are downloaded and install fails. Any suggestions? I have been unable
> >>>to get any updates in quite a while.
> >>
>

PaulB,

Navigate to this folder -

C:\WINDOWS\SoftwareDistribution\Download <---- this one

Delete *all* the contents of the Download folder
Close the window
Empty the Recycle Bin

Either use IE to go the Office Download page -
http://office.microsoft.com/en-us/of...e/default.aspx
and the click the Check for Updates button, OR
download the updates from the provided links and SAVE them, do NOT run
them -

Security Update for Word 2003 (KB923094)
http://www.microsoft.com/downloads/d...D-47AF7E9EA55A

Security Update for Excel 2003 (KB923088)
http://www.microsoft.com/downloads/d...3-40C4F32D9728

Update for Office 2003 (KB923097)
http://www.microsoft.com/downloads/d...displaylang=en

Security Update for Office 2003 (KB923272)
http://www.microsoft.com/downloads/d...6-B16B3DADF247

Security Update for PowerPoint 2003 (KB923091)
http://www.microsoft.com/downloads/d...A-105A354B1A4E

Update for Outlook Junk Email Filter 2003 (KB923095)
http://www.microsoft.com/downloads/i...splayLang%3den

Security Update for Office 2003 (KB924424)
http://www.microsoft.com/downloads/i...splayLang%3den

Close the browser. If Office loads on Startup or is open, close it.
Now install the updates.
If any, or all do not install, then please see this -

How to troubleshoot an update installation by using log files in Office 2003
http://support.microsoft.com/kb/884290

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


PaulB wrote:

> I am having the same problem, here is the log from my most recent attempt:
> 2006-10-26 17:44:14 1976 bac DnldMgr *************
> 2006-10-26 17:44:14 1976 bac DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = AutomaticUpdates]
> 2006-10-26 17:44:14 1976 bac DnldMgr *********
> 2006-10-26 17:44:14 1976 bac DnldMgr * Priority = 2, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:14 1976 bac DnldMgr * Updates to download = 1
> 2006-10-26 17:44:14 1976 bac Agent * Title = Update for Outlook Junk
> Email Filter 2003 (KB923095)
> 2006-10-26 17:44:14 1976 bac Agent * UpdateId =
> {C97682DD-CE19-4700-B30A-ACF85BB07100}.100
> 2006-10-26 17:44:14 1976 bac Agent * Bundles 1 updates:
> 2006-10-26 17:44:14 1976 bac Agent *
> {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100
> 2006-10-26 17:44:14 3256 1e0 DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:14 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100] ***********
> 2006-10-26 17:44:14 1976 bac DnldMgr * Queueing update for download
> handler request generation.
> 2006-10-26 17:44:14 1976 bac DnldMgr Generating download request for update
> {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100
> 2006-10-26 17:44:15 1976 bac Handler MSP download: file OUTLFLTR.CAB already
> exists in sandbox directory
> (C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\d0d64b7ff114ab614adeaea9c1354b80)
> 2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {E5BDDA82-5146-453A-9A46-5565E5303CC0}.100] ***********
> 2006-10-26 17:44:15 1976 bac DnldMgr * All files for update were already
> downloaded and are valid.
> 2006-10-26 17:44:15 3256 1e0 DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:15 1976 7cc AU >>## RESUMED ## AU: Download update
> [UpdateId = {C97682DD-CE19-4700-B30A-ACF85BB07100}, succeeded]
> 2006-10-26 17:44:15 1976 bac Agent *********
> 2006-10-26 17:44:15 1976 bac Agent ** END ** Agent: Downloading updates
> [CallerId = AutomaticUpdates]
> 2006-10-26 17:44:15 1976 bac Agent *************
> 2006-10-26 17:44:15 1976 bac DnldMgr *************
> 2006-10-26 17:44:15 1976 bac DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = AutomaticUpdates]
> 2006-10-26 17:44:15 1976 bac DnldMgr *********
> 2006-10-26 17:44:15 1976 bac DnldMgr * Priority = 2, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:15 1976 bac DnldMgr * Updates to download = 1
> 2006-10-26 17:44:15 1976 bac Agent * Title = Security Update for Office
> 2003 (KB924424)
> 2006-10-26 17:44:15 1976 bac Agent * UpdateId =
> {D76917F7-1CA4-4FB6-9252-0F733F637F91}.100
> 2006-10-26 17:44:15 1976 bac Agent * Bundles 2 updates:
> 2006-10-26 17:44:15 1976 bac Agent *
> {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100
> 2006-10-26 17:44:15 1976 bac Agent *
> {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100
> 2006-10-26 17:44:15 3256 1e0 DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100] ***********
> 2006-10-26 17:44:15 1976 bac DnldMgr * Queueing update for download
> handler request generation.
> 2006-10-26 17:44:15 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100] ***********
> 2006-10-26 17:44:15 1976 bac DnldMgr * Queueing update for download
> handler request generation.
> 2006-10-26 17:44:15 1976 bac DnldMgr Generating download request for update
> {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100
> 2006-10-26 17:44:16 1976 bac Handler MSP download: file PVMSXM5.CAB already
> exists in sandbox directory
> (C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\5fbff886bffb275eee6ccdd7222eaf19)
> 2006-10-26 17:44:16 1976 bac DnldMgr Generating download request for update
> {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100
> 2006-10-26 17:44:17 1976 bac Handler MSP download: file MSXML5.CAB already
> exists in sandbox directory
> (C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\a100cf46450232e98002b6d2123e601f)
> 2006-10-26 17:44:17 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {F6A7CD4A-52E4-4140-B391-B7BFA58D7901}.100] ***********
> 2006-10-26 17:44:17 1976 bac DnldMgr * All files for update were already
> downloaded and are valid.
> 2006-10-26 17:44:17 1976 bac DnldMgr *********** DnldMgr: New download job
> [UpdateId = {BF6C7E3A-AA58-4299-A9E3-E0281AD405F0}.100] ***********
> 2006-10-26 17:44:17 1976 bac DnldMgr * All files for update were already
> downloaded and are valid.
> 2006-10-26 17:44:17 3256 1e0 DtaStor Update service properties: service
> registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2006-10-26 17:44:17 1976 bac Agent *********
> 2006-10-26 17:44:17 1976 bac Agent ** END ** Agent: Downloading updates
> [CallerId = AutomaticUpdates]
> 2006-10-26 17:44:17 1976 bac Agent *************
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {55CBF29F-44B0-4C62-89C9-0CD468146D24} 2006-10-26
> 17:44:05-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094)
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {9CC107B3-2533-4808-8A80-1483A4D55303} 2006-10-26
> 17:44:07-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088)
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {3C733C59-D810-4D92-8860-021CDD40549F} 2006-10-26
> 17:44:09-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
> Office 2003 (KB923097)
> 2006-10-26 17:44:17 1976 7cc AU >>## RESUMED ## AU: Download update
> [UpdateId = {D76917F7-1CA4-4FB6-9252-0F733F637F91}, succeeded]
> 2006-10-26 17:44:17 1976 7cc AU #########
> 2006-10-26 17:44:17 1976 7cc AU ## END ## AU: Download updates
> 2006-10-26 17:44:17 1976 7cc AU #############
> 2006-10-26 17:44:17 1976 7cc AU AU setting pending client directive to
> 'Install Approval'
> 2006-10-26 17:44:17 1976 7cc AU Changing existing AU client directive from
> 'Download Progress' to 'Install Approval', session id = 0x0
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {777846BC-40FA-47EC-8C56-EAC432CAC0E8} 2006-10-26
> 17:44:12-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
> Office 2003 (KB923097) - Security Update for Office 2003 (KB923272)
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {35BEC0A3-261A-45C9-8B85-51750D3020DD} 2006-10-26
> 17:44:14-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
> Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
> Security Update for PowerPoint 2003 (KB923091)
> 2006-10-26 17:44:17 1976 bac Report REPORT EVENT:
> {92C189E9-6C8B-487B-9118-BE784DC4B2C2} 2006-10-26
> 17:44:15-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
> Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
> Security Update for PowerPoint 2003 (KB923091) - Update for Outlook Junk
> Email Filter 2003 (KB923095)
> 2006-10-26 17:44:17 3120 c2c AUClnt AU client got new directive = 'Install
> Approval', serviceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, return =
> 0x00000000
> 2006-10-26 17:44:18 3120 c2c AUClnt AU client creating UI plugin,
> clsid={3809920F-B9D4-42DA-92E0-E26265E0FB89}
> 2006-10-26 17:44:18 1976 f50 AU AU setting client response for sessionId 0x0
> to 'Pending'
> 2006-10-26 17:44:22 1976 7cc Report REPORT EVENT:
> {EECBCF6D-6A0F-47FB-A7EA-4E27CBA45313} 2006-10-26
> 17:44:17-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
> Install Installation Ready: The following updates are downloaded and ready
> for installation. This computer is currently scheduled to install these
> updates on Friday, October 27, 2006 at 7:00 AM: - Security Update for Word
> 2003 (KB923094) - Security Update for Excel 2003 (KB923088) - Update for
> Office 2003 (KB923097) - Security Update for Office 2003 (KB923272) -
> Security Update for PowerPoint 2003 (KB923091) - Update for Outlook Junk
> Email Filter 2003 (KB923095) - Security Update for Office 2003 (KB924424)
>
>
> "MowGreen [MVP]" wrote:
>
>
>>MaryE,
>>
>>Yup, there are plenty more, that was the most complicated one.
>>
>>Open the WindowsUpdate.log located in the WINDOWS directory (folder).
>>Scroll down towards the bottom for the most recent entries. Copy and
>>paste the last 30 lines of the log into your reply, please.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>MaryE wrote:
>>
>>
>>>Thanks for the suggestion. I followed your instructions and there was
>>>nothing except the "default" entry. Any other suggestions
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>MaryE,
>>>>
>>>>Go to Start > Run > type in
>>>>
>>>>regedit
>>>>Click OK
>>>>Navigate to
>>>>
>>>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\WindowsUpdate\Setup
>>>>
>>>>by clicking the plus signs. Then click the plus sign next to the Setup
>>>>folder.
>>>>Click on the ServiceStartup folder.
>>>>In the right frame, these should be the only entries you see
>>>>
>>>>Name - (Default)
>>>>Type - REG_SZ
>>>>Value - (not set)
>>>>
>>>>If there are any other Names listed besides (Default), then right click
>>>>them, and choose Delete.
>>>>Close the registry editor by clicking all of the minus signs all the way
>>>>back to My Computer. Exit the registry editor.
>>>>
>>>>[*** NOTE: *** DO NOT delete anything else from the registry, please.
>>>>Improper editing of the registry may render the system inoperable.]
>>>>
>>>>Restart the system.
>>>>Revisit Windows Updates.
>>>>
>>>>Did that resolve the issue ?
>>>>
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>MaryE wrote:
>>>>
>>>>
>>>>
>>>>>I have tried repeatedly to install Windows Update and receive error after
>>>>>files are downloaded and install fails. Any suggestions? I have been unable
>>>>>to get any updates in quite a while.
>>>>

sorry this is so long getting bck to you. Here is the most recent log

2006-11-13 21:26:36 3388 390 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\cdm.dll: target version = 5.5.3790.2182, required version
= 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.4.3790.2180, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.4.3790.2182, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.4.3790.2180, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wups.dll: target version = 5.4.3790.2180, required
version = 5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup Update required for
C:\WINDOWS\system32\wups2.dll: target version = 0.0.0.0, required version =
5.8.0.2469
2006-11-13 21:26:36 3388 390 Setup * IsUpdateRequired = Yes
2006-11-13 21:26:36 3388 ee4 Setup *************
2006-11-13 21:26:36 3388 ee4 Setup ** START ** Setup: Downloading client CABs
2006-11-13 21:26:36 3388 ee4 Setup *********
2006-11-13 21:26:36 3388 ee4 Setup * Main CAB URL:
http://download.windowsupdate.com/v6...e/AU/x86/XP/en
2006-11-13 21:26:36 3388 ee4 Setup * MUI CAB URL:
http://download.windowsupdate.com/v6.../AU/x86/XP/mui
2006-11-13 21:26:36 3388 ee4 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2006-11-13 21:26:36 3388 ee4 Setup *********
2006-11-13 21:26:36 3388 ee4 Setup ** END ** Setup: Downloading client CABs
2006-11-13 21:26:36 3388 ee4 Setup *************
2006-11-13 21:26:36 3388 ee4 Setup *************
2006-11-13 21:26:36 3388 ee4 Setup ** START ** Setup: Installing client
binaries
2006-11-13 21:26:36 3388 ee4 Setup *********
2006-11-13 21:26:36 3388 ee4 Setup * Download directory:
C:\WINDOWS\SoftwareDistribution\WebSetup
2006-11-13 21:26:36 3388 ee4 Setup * Stop and start service: Yes
2006-11-13 21:26:36-0500 3052 e98 Service received SERVICE_CONTROL_STOP
control
2006-11-13 21:26:36-0500 3052 dbc Exiting Service Main
2006-11-13 21:26:36-0500 4072 f7c Out of proc datastore is shutting down
2006-11-13 21:26:36-0500 3052 dbc WUAUENG ServiceMain exits. Exit code is
0x240001
2006-11-13 21:26:37-0500 4072 f7c Out of proc datastore is now inactive
2006-11-13 21:26:39 3388 ee4 Setup Starting file operations for section cdm
2006-11-13 21:26:39 3388 ee4 Setup WARNING: Setup failed while processing
file operations, error = 0x800703E3. Rolling back changes.
2006-11-13 21:26:39-0500 3920 a3c Service Main starts
2006-11-13 21:26:39-0500 3920 a3c Using BatchFlushAge = 26070.
2006-11-13 21:26:39-0500 3920 a3c Using SamplingValue = 306.
2006-11-13 21:26:39-0500 3920 a3c Successfully loaded event namespace
dictionary.
2006-11-13 21:26:39-0500 3920 a3c Successfully loaded client event namespace
descriptor.
2006-11-13 21:26:39-0500 3920 a3c Successfully initialized local event
logger. Events will be logged at
C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
2006-11-13 21:26:39-0500 3920 a3c Successfully initialized NT event logger.
2006-11-13 21:26:39-0500 3920 a3c Successfully initialized event uploader 0.
2006-11-13 21:26:39-0500 3920 a3c Reopened existing event cache file at
C:\WINDOWS\SoftwareDistribution\EventCache\{20AB33 FA-FAFB-40C7-8790-382CB3BFBD26}.bin for writing.
2006-11-13 21:26:39-0500 3920 a3c Successfully initialized event uploader 1.
2006-11-13 21:26:39-0500 3920 a3c WU client with version 5.4.3790.2182
successfully initialized
2006-11-13 21:26:39-0500 3920 a3c Service status is now SERVICE_RUNNING
2006-11-13 21:26:42 3388 ee4 Setup * WARNING: Exit code = 0x800703E3
2006-11-13 21:26:42 3388 ee4 Setup *********
2006-11-13 21:26:42 3388 ee4 Setup ** END ** Setup: Installing client
binaries
2006-11-13 21:26:42 3388 ee4 Setup *************
2006-11-13 21:26:42 3388 ee4 Setup FATAL: InstallUpdatedBinaries failed with
error 0x800703e3
2006-11-13 21:26:42 3388 ee4 WUWeb FATAL: InstallUpdatedBinaries failed with
error:0x800703e3
2006-11-13 21:26:42 3388 ee4 WUWeb FATAL: UpdateClientWorker failed: error
0x800703e3
2006-11-13 21:27:24-0500 3920 a3c start delayed initialization of WU client
2006-11-13 21:27:28-0500 1420 47c Trying to make out of proc datastore active
2006-11-13 21:27:28-0500 1420 47c Out of proc datastore is now active
2006-11-13 21:27:28-0500 3920 a3c Client Call Recorder finished delayed
initialization
2006-11-13 21:27:28-0500 3920 a3c Setting AU scheduled install time to
2006-11-14 17:00:00
2006-11-13 21:27:28-0500 3920 a3c AU finished delayed initialization
2006-11-13 21:32:28-0500 1420 47c Out of proc datastore is shutting down
2006-11-13 21:32:30-0500 1420 47c Out of proc datastore is now inactive
2006-11-13 21:35:48-0500 524 33c Trying to make out of proc datastore active
2006-11-13 21:35:48-0500 524 33c Out of proc datastore is now active
2006-11-13 21:35:48-0500 3920 b54 WU client succeeds
CClientCallRecorder::EnumerateService
2006-11-13 21:36:08-0500 3920 cc0 WU client succeeds
CClientCallRecorder::EnumerateService
2006-11-13 21:36:16-0500 3920 cc0 WU client succeeds
CClientCallRecorder::EnumerateService
2006-11-13 21:41:16-0500 524 33c Out of proc datastore is shutting down
2006-11-13 21:41:17-0500 524 33c Out of proc datastore is now inactive

"MowGreen [MVP]" wrote:

> MaryE,
>
> Yup, there are plenty more, that was the most complicated one.
>
> Open the WindowsUpdate.log located in the WINDOWS directory (folder).
> Scroll down towards the bottom for the most recent entries. Copy and
> paste the last 30 lines of the log into your reply, please.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MaryE wrote:
>
> > Thanks for the suggestion. I followed your instructions and there was
> > nothing except the "default" entry. Any other suggestions
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>MaryE,
> >>
> >>Go to Start > Run > type in
> >>
> >>regedit
> >>Click OK
> >>Navigate to
> >>
> >>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu rrentVersion\WindowsUpdate\Setup
> >>
> >>by clicking the plus signs. Then click the plus sign next to the Setup
> >>folder.
> >>Click on the ServiceStartup folder.
> >>In the right frame, these should be the only entries you see
> >>
> >>Name - (Default)
> >>Type - REG_SZ
> >>Value - (not set)
> >>
> >>If there are any other Names listed besides (Default), then right click
> >>them, and choose Delete.
> >>Close the registry editor by clicking all of the minus signs all the way
> >>back to My Computer. Exit the registry editor.
> >>
> >>[*** NOTE: *** DO NOT delete anything else from the registry, please.
> >>Improper editing of the registry may render the system inoperable.]
> >>
> >>Restart the system.
> >>Revisit Windows Updates.
> >>
> >>Did that resolve the issue ?
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>MaryE wrote:
> >>
> >>
> >>>I have tried repeatedly to install Windows Update and receive error after
> >>>files are downloaded and install fails. Any suggestions? I have been unable
> >>>to get any updates in quite a while.
> >>
>

Click Start > Run > type in (or copy&paste)

regsvr wuaueng.dll

(note the space after regsvr)

Click OK. Now enter these one by one and click OK after each

regsvr atl.dll
regsvr wuapi.dll
regsvr wucltui.dll
regsvr wups.dll
regsvr wuweb.dll

Next, download the WindowsUpdateAgent20-x86.exe and save it to the Desktop -
http://go.microsoft.com/fwlink/?LinkId=43264

If it says "Install is not needed since Windows Update Agent is
already installed", run WindowsUpdateAgent20-x86.exe with the command
line switch /wuforce, like this:

WindowsUpdateAgent20-x86.exe /wuforce

Click Start > Run > click the Browse button
Click the Desktop icon in the left frame
Click on WindowsUpdateAgent20-x86.exe, then click the Open button
The command line will appear as

"C:\Documents and Settings\<UserName>\Desktop\WindowsUpdateAgent20-x86.exe"

Click on the command and it will highlight in blue. Now left click once
after the last quotation mark "
Press the Space Bar once, then copy&paste this - /wuforce

The command will now look like -

"C:\Documents and
Settings\<UserName>\Desktop\WindowsUpdateAgent20-x86.exe" /wuforce
(<UserName> is your User Account's name)
Click OK to run it.
Restart the system and try to access Windows Update once more.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



MaryE wrote:

> sorry this is so long getting bck to you. Here is the most recent log
>
> 2006-11-13 21:26:36 3388 390 Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\cdm.dll: target version = 5.5.3790.2182, required version
> = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\iuengine.dll: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuapi.dll: target version = 5.4.3790.2180, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuauclt.exe: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuauclt1.exe: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuaueng.dll: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wuaueng1.dll: target version = 5.4.3790.2182, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wucltui.dll: target version = 5.4.3790.2180, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wups.dll: target version = 5.4.3790.2180, required
> version = 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup Update required for
> C:\WINDOWS\system32\wups2.dll: target version = 0.0.0.0, required version =
> 5.8.0.2469
> 2006-11-13 21:26:36 3388 390 Setup * IsUpdateRequired = Yes
> 2006-11-13 21:26:36 3388 ee4 Setup *************
> 2006-11-13 21:26:36 3388 ee4 Setup ** START ** Setup: Downloading client CABs
> 2006-11-13 21:26:36 3388 ee4 Setup *********
> 2006-11-13 21:26:36 3388 ee4 Setup * Main CAB URL:
> http://download.windowsupdate.com/v6...e/AU/x86/XP/en
> 2006-11-13 21:26:36 3388 ee4 Setup * MUI CAB URL:
> http://download.windowsupdate.com/v6.../AU/x86/XP/mui
> 2006-11-13 21:26:36 3388 ee4 Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2006-11-13 21:26:36 3388 ee4 Setup *********
> 2006-11-13 21:26:36 3388 ee4 Setup ** END ** Setup: Downloading client CABs
> 2006-11-13 21:26:36 3388 ee4 Setup *************
> 2006-11-13 21:26:36 3388 ee4 Setup *************
> 2006-11-13 21:26:36 3388 ee4 Setup ** START ** Setup: Installing client
> binaries
> 2006-11-13 21:26:36 3388 ee4 Setup *********
> 2006-11-13 21:26:36 3388 ee4 Setup * Download directory:
> C:\WINDOWS\SoftwareDistribution\WebSetup
> 2006-11-13 21:26:36 3388 ee4 Setup * Stop and start service: Yes
> 2006-11-13 21:26:36-0500 3052 e98 Service received SERVICE_CONTROL_STOP
> control
> 2006-11-13 21:26:36-0500 3052 dbc Exiting Service Main
> 2006-11-13 21:26:36-0500 4072 f7c Out of proc datastore is shutting down
> 2006-11-13 21:26:36-0500 3052 dbc WUAUENG ServiceMain exits. Exit code is
> 0x240001
> 2006-11-13 21:26:37-0500 4072 f7c Out of proc datastore is now inactive
> 2006-11-13 21:26:39 3388 ee4 Setup Starting file operations for section cdm
> 2006-11-13 21:26:39 3388 ee4 Setup WARNING: Setup failed while processing
> file operations, error = 0x800703E3. Rolling back changes.
> 2006-11-13 21:26:39-0500 3920 a3c Service Main starts
> 2006-11-13 21:26:39-0500 3920 a3c Using BatchFlushAge = 26070.
> 2006-11-13 21:26:39-0500 3920 a3c Using SamplingValue = 306.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully loaded event namespace
> dictionary.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully loaded client event namespace
> descriptor.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully initialized local event
> logger. Events will be logged at
> C:\WINDOWS\SoftwareDistribution\ReportingEvents.lo g.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully initialized NT event logger.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully initialized event uploader 0.
> 2006-11-13 21:26:39-0500 3920 a3c Reopened existing event cache file at
> C:\WINDOWS\SoftwareDistribution\EventCache\{20AB33 FA-FAFB-40C7-8790-382CB3BFBD26}.bin for writing.
> 2006-11-13 21:26:39-0500 3920 a3c Successfully initialized event uploader 1.
> 2006-11-13 21:26:39-0500 3920 a3c WU client with version 5.4.3790.2182
> successfully initialized
> 2006-11-13 21:26:39-0500 3920 a3c Service status is now SERVICE_RUNNING
> 2006-11-13 21:26:42 3388 ee4 Setup * WARNING: Exit code = 0x800703E3
> 2006-11-13 21:26:42 3388 ee4 Setup *********
> 2006-11-13 21:26:42 3388 ee4 Setup ** END ** Setup: Installing client
> binaries
> 2006-11-13 21:26:42 3388 ee4 Setup *************
> 2006-11-13 21:26:42 3388 ee4 Setup FATAL: InstallUpdatedBinaries failed with
> error 0x800703e3
> 2006-11-13 21:26:42 3388 ee4 WUWeb FATAL: InstallUpdatedBinaries failed with
> error:0x800703e3
> 2006-11-13 21:26:42 3388 ee4 WUWeb FATAL: UpdateClientWorker failed: error
> 0x800703e3
> 2006-11-13 21:27:24-0500 3920 a3c start delayed initialization of WU client
> 2006-11-13 21:27:28-0500 1420 47c Trying to make out of proc datastore active
> 2006-11-13 21:27:28-0500 1420 47c Out of proc datastore is now active
> 2006-11-13 21:27:28-0500 3920 a3c Client Call Recorder finished delayed
> initialization
> 2006-11-13 21:27:28-0500 3920 a3c Setting AU scheduled install time to
> 2006-11-14 17:00:00
> 2006-11-13 21:27:28-0500 3920 a3c AU finished delayed initialization
> 2006-11-13 21:32:28-0500 1420 47c Out of proc datastore is shutting down
> 2006-11-13 21:32:30-0500 1420 47c Out of proc datastore is now inactive
> 2006-11-13 21:35:48-0500 524 33c Trying to make out of proc datastore active
> 2006-11-13 21:35:48-0500 524 33c Out of proc datastore is now active
> 2006-11-13 21:35:48-0500 3920 b54 WU client succeeds
> CClientCallRecorder::EnumerateService
> 2006-11-13 21:36:08-0500 3920 cc0 WU client succeeds
> CClientCallRecorder::EnumerateService
> 2006-11-13 21:36:16-0500 3920 cc0 WU client succeeds
> CClientCallRecorder::EnumerateService
> 2006-11-13 21:41:16-0500 524 33c Out of proc datastore is shutting down
> 2006-11-13 21:41:17-0500 524 33c Out of proc datastore is now inactive
>
> "MowGreen [MVP]" wrote:
>
>
>>MaryE,
>>
>>Yup, there are plenty more, that was the most complicated one.
>>
>>Open the WindowsUpdate.log located in the WINDOWS directory (folder).
>>Scroll down towards the bottom for the most recent entries. Copy and
>>paste the last 30 lines of the log into your reply, please.
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>MaryE wrote:
>>
>>
>>>Thanks for the suggestion. I followed your instructions and there was
>>>nothing except the "default" entry. Any other suggestions
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>MaryE,
>>>>
>>>>Go to Start > Run > type in
>>>>
>>>>regedit
>>>>Click OK
>>>>Navigate to
>>>>
>>>>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ CurrentVersion\WindowsUpdate\Setup
>>>>
>>>>by clicking the plus signs. Then click the plus sign next to the Setup
>>>>folder.
>>>>Click on the ServiceStartup folder.
>>>>In the right frame, these should be the only entries you see
>>>>
>>>>Name - (Default)
>>>>Type - REG_SZ
>>>>Value - (not set)
>>>>
>>>>If there are any other Names listed besides (Default), then right click
>>>>them, and choose Delete.
>>>>Close the registry editor by clicking all of the minus signs all the way
>>>>back to My Computer. Exit the registry editor.
>>>>
>>>>[*** NOTE: *** DO NOT delete anything else from the registry, please.
>>>>Improper editing of the registry may render the system inoperable.]
>>>>
>>>>Restart the system.
>>>>Revisit Windows Updates.
>>>>
>>>>Did that resolve the issue ?
>>>>
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>MaryE wrote:
>>>>
>>>>
>>>>
>>>>>I have tried repeatedly to install Windows Update and receive error after
>>>>>files are downloaded and install fails. Any suggestions? I have been unable
>>>>>to get any updates in quite a while.
>>>>

Hi MaryE - I am also not able to install the upgrade downloads. Here is the
latest entry in my update log:

***********************

Success Content Install Installation Ready: The following updates are
downloaded and ready for installation. This computer is currently scheduled
to install these updates on Friday, April 27, 2007 at 12:00 AM: - Security
Update for Word 2003 (KB923094) - Update for Office 2003 (KB907417) -
Security Update for Excel 2003 (KB923088) - Security Update for Publisher
2003 (KB894542) - Update for Office 2003 (KB923097) - Update for InfoPath
2003 (KB920103) - Update for Outlook 2003 Junk Email Filter (KB932330) -
Security Update for Outlook 2003 (KB924085) - Security Update for Office 2003
(KB914455) - Office 2003 Service Pack 2 - Security Update for Office 2003
(KB923272) - Security Update for PowerPoint 2003 (KB923091)
2007-04-26 08:40:58 1180 4ac Report REPORT EVENT:
{C5A549F0-2799-439B-A203-63717078FE7A} 2007-04-26
08:40:53+0200 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on Friday, April 27, 2007 at 12:00 AM: - Security Update for Word
2003 (KB923094) - Update for Office 2003 (KB907417) - Security Update for
Excel 2003 (KB923088) - Security Update for Publisher 2003 (KB894542) -
Update for Office 2003 (KB923097) - Update for InfoPath 2003 (KB920103) -
Update for Outlook 2003 Junk Email Filter (KB932330) - Security Update for
Outlook 2003 (KB924085) - Security Update for Office 2003 (KB914455) - Office
2003 Service Pack 2 - Security Update for Office 2003 (KB923272) - Security
Update for PowerPoint 2003 (KB923091) - Security Update for Office 2003
(KB924424)
2007-04-26 08:53:09 1180 ab4 AU AU setting client response for sessionId 0x0
to 'Active'
2007-04-26 08:53:26 1180 630 AU AU setting client response for sessionId 0x0
to 'Pending'

*************************

Each of the failed 13 installations came up with the following error code:

Error Code: 0x80070643
Try to install the update again (have done that and no go), or request help
from one of the following resources. (That's what I am trying)

*************************

Your advice to others seems most helpful and I just wanted to send my
details in case your instructions will be different for me. I look forward to
your reply
Thanks
oblever



--
Home user


"MowGreen [MVP]" wrote:

> MaryE,
>
> Yup, there are plenty more, that was the most complicated one.
>
> Open the WindowsUpdate.log located in the WINDOWS directory (folder).
> Scroll down towards the bottom for the most recent entries. Copy and
> paste the last 30 lines of the log into your reply, please.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MaryE wrote:
>
> > Thanks for the suggestion. I followed your instructions and there was
> > nothing except the "default" entry. Any other suggestions
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>MaryE,
> >>
> >>Go to Start > Run > type in
> >>
> >>regedit
> >>Click OK
> >>Navigate to
> >>
> >>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu rrentVersion\WindowsUpdate\Setup
> >>
> >>by clicking the plus signs. Then click the plus sign next to the Setup
> >>folder.
> >>Click on the ServiceStartup folder.
> >>In the right frame, these should be the only entries you see
> >>
> >>Name - (Default)
> >>Type - REG_SZ
> >>Value - (not set)
> >>
> >>If there are any other Names listed besides (Default), then right click
> >>them, and choose Delete.
> >>Close the registry editor by clicking all of the minus signs all the way
> >>back to My Computer. Exit the registry editor.
> >>
> >>[*** NOTE: *** DO NOT delete anything else from the registry, please.
> >>Improper editing of the registry may render the system inoperable.]
> >>
> >>Restart the system.
> >>Revisit Windows Updates.
> >>
> >>Did that resolve the issue ?
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>MaryE wrote:
> >>
> >>
> >>>I have tried repeatedly to install Windows Update and receive error after
> >>>files are downloaded and install fails. Any suggestions? I have been unable
> >>>to get any updates in quite a while.
> >>
>

hi MVP, i m having the same problem.i want to dowload the latest version of
msn messenger and it tells me i should do a windows update..but while i m
doing it after showing dowload 100% and copy 100%, it shows this type of
error 0x800703e3. Can you help me too?


2007-11-23 14:45:52 820 f70 AU # Scheduled install day/time: Every day at
3:00
2007-11-23 14:45:52 820 f70 AU # Auto-install minor updates: Yes (User
preference)
2007-11-23 14:45:52 820 f70 Report *********** Report: Initializing static
reporting data ***********
2007-11-23 14:45:52 820 f70 Report * OS Version = 5.1.2600.2.0.66304
2007-11-23 14:45:54 820 f70 Report * Computer Brand = CLEVO Co.
2007-11-23 14:45:54 820 f70 Report * Computer Model = M360S
2007-11-23 14:45:54 820 f70 Report * Bios Revision = 6.00
2007-11-23 14:45:54 820 f70 Report * Bios Name = Ver 1.00PARTTBL
2007-11-23 14:45:54 820 f70 Report * Bios Release Date =
2005-07-26T00:00:00
2007-11-23 14:45:54 820 f70 Report * Locale ID = 1032
2007-11-23 14:45:54 820 f70 AU #############
2007-11-23 14:45:54 820 f70 AU ## START ## AU: Search for updates
2007-11-23 14:45:54 820 f70 AU #########
2007-11-23 14:45:54 820 f70 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {357A5902-EF09-466A-90BD-A0BD307D0EBB}]
2007-11-23 14:45:54 820 b44 Agent *************
2007-11-23 14:45:54 820 b44 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-11-23 14:45:54 820 b44 Agent *********
2007-11-23 14:45:55 820 b44 Agent * Found 0 updates and 0 categories in
search
2007-11-23 14:45:55 820 b44 Agent *********
2007-11-23 14:45:55 820 b44 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-11-23 14:45:55 820 b44 Agent *************
2007-11-23 14:45:55 820 dd8 AU >>## RESUMED ## AU: Search for updates
[CallId = {357A5902-EF09-466A-90BD-A0BD307D0EBB}]
2007-11-23 14:45:55 820 dd8 AU # 0 updates detected
2007-11-23 14:45:55 820 dd8 AU #########
2007-11-23 14:45:55 820 dd8 AU ## END ## AU: Search for updates [CallId
= {357A5902-EF09-466A-90BD-A0BD307D0EBB}]
2007-11-23 14:45:55 820 dd8 AU #############
2007-11-23 14:45:59 820 348 Report REPORT EVENT:
{11792E6F-14D8-4077-93BC-6E5028D00C8D} 2007-11-23
14:45:52+0200 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.


"MowGreen [MVP]" wrote:

> MaryE,
>
> Yup, there are plenty more, that was the most complicated one.
>
> Open the WindowsUpdate.log located in the WINDOWS directory (folder).
> Scroll down towards the bottom for the most recent entries. Copy and
> paste the last 30 lines of the log into your reply, please.
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> MaryE wrote:
>
> > Thanks for the suggestion. I followed your instructions and there was
> > nothing except the "default" entry. Any other suggestions
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>MaryE,
> >>
> >>Go to Start > Run > type in
> >>
> >>regedit
> >>Click OK
> >>Navigate to
> >>
> >>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Cu rrentVersion\WindowsUpdate\Setup
> >>
> >>by clicking the plus signs. Then click the plus sign next to the Setup
> >>folder.
> >>Click on the ServiceStartup folder.
> >>In the right frame, these should be the only entries you see
> >>
> >>Name - (Default)
> >>Type - REG_SZ
> >>Value - (not set)
> >>
> >>If there are any other Names listed besides (Default), then right click
> >>them, and choose Delete.
> >>Close the registry editor by clicking all of the minus signs all the way
> >>back to My Computer. Exit the registry editor.
> >>
> >>[*** NOTE: *** DO NOT delete anything else from the registry, please.
> >>Improper editing of the registry may render the system inoperable.]
> >>
> >>Restart the system.
> >>Revisit Windows Updates.
> >>
> >>Did that resolve the issue ?
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>MaryE wrote:
> >>
> >>
> >>>I have tried repeatedly to install Windows Update and receive error after
> >>>files are downloaded and install fails. Any suggestions? I have been unable
> >>>to get any updates in quite a while.
> >>
>