Error 0x8007041D (Vista) after automatic update to .381

On 23rd August, Windows Update decided to self-update as per following log
line from windowsupdate.log

SelfUpdate handler update required: Current version: 7.0.6000.374, required
version: 7.0.6000.381

I am not quite clear if it ever managed to do this - but since then Windows
Update has failed to be able to install anything for me..

2 minutes after the log line above I have

2007-08-23 20:51:52:974 1308 1608 AU #############
2007-08-23 20:51:53:047 5632 1604 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: +0100) ===========
2007-08-23 20:51:53:047 5632 1604 Misc = Process:
C:\Windows\SoftwareDistribution\SelfUpdate\Handler \WuSetupV.exe
2007-08-23 20:51:53:042 5632 1604 Setup Performing SelfUpdate installation
2007-08-23 20:52:53:071 5632 1604 Setup WARNING: Failed to stop the WU
service, error = 0x8007041D
2007-08-23 20:52:53:072 5632 1604 Setup WuSetup has finished. Exit code is
0x0000041D
2007-08-24 16:38:03:029 1288 480 Misc =========== Logging initialized
(build: 7.0.6000.374, tz: +0100) ===========
2007-08-24 16:38:03:124 1288 480 Misc = Process:
C:\Windows\system32\svchost.exe
2007-08-24 16:38:03:264 1288 480 Misc = Module:
c:\windows\system32\wuaueng.dll


And since then error Failed to stop the WU service, error = 0x8007041D
happens everytime Windows Update tries to run. Further more I can not stop
the Windows Update service by hand either - it always just gets stuck in the
"stopping" state.

Have tried to do update from(built in) Adminstator account - no difference.
Have used Safe Mode to rename %windir%/SoftwareDistribution out of the way -
no improvement.
There are no other errors in the Event logs relating to any related services
(COM+)

Any ideas?
Thanks
Andy

Same thing has happened to me. Ever since the update on 8/23, which included
"Windows Update software 7.0.6000.381", I have lost all manual control of
Windows Update on my Vista Ultimate machine. Since that date, there have
been some updates installed automatically (KBs 938194, 933360, 938952,
938979,and 939159, along with a couple of Defender updates) on 9/5 and 9/8.
Every time I click "check for updates" I get a Code 800B0100.

Also, one of my friends just bought a brand-new laptop with Vista Home
Premium. After running Update the first time (and installing the
above-mentioned "software 7.0.6000.381), he now has the same update problem I
do.

There seems to be no way to roll this back that I have found (even System
Restore didn't help). Does anyone out there have any insight or solutions
for this?

Thanks,

Dan



"Andy Moorley" wrote:

> On 23rd August, Windows Update decided to self-update as per following log
> line from windowsupdate.log
>
> SelfUpdate handler update required: Current version: 7.0.6000.374, required
> version: 7.0.6000.381
>
> I am not quite clear if it ever managed to do this - but since then Windows
> Update has failed to be able to install anything for me..
>
> 2 minutes after the log line above I have
>
> 2007-08-23 20:51:52:974 1308 1608 AU #############
> 2007-08-23 20:51:53:047 5632 1604 Misc =========== Logging initialized
> (build: 7.0.6000.381, tz: +0100) ===========
> 2007-08-23 20:51:53:047 5632 1604 Misc = Process:
> C:\Windows\SoftwareDistribution\SelfUpdate\Handler \WuSetupV.exe
> 2007-08-23 20:51:53:042 5632 1604 Setup Performing SelfUpdate installation
> 2007-08-23 20:52:53:071 5632 1604 Setup WARNING: Failed to stop the WU
> service, error = 0x8007041D
> 2007-08-23 20:52:53:072 5632 1604 Setup WuSetup has finished. Exit code is
> 0x0000041D
> 2007-08-24 16:38:03:029 1288 480 Misc =========== Logging initialized
> (build: 7.0.6000.374, tz: +0100) ===========
> 2007-08-24 16:38:03:124 1288 480 Misc = Process:
> C:\Windows\system32\svchost.exe
> 2007-08-24 16:38:03:264 1288 480 Misc = Module:
> c:\windows\system32\wuaueng.dll
>
>
> And since then error Failed to stop the WU service, error = 0x8007041D
> happens everytime Windows Update tries to run. Further more I can not stop
> the Windows Update service by hand either - it always just gets stuck in the
> "stopping" state.
>
> Have tried to do update from(built in) Adminstator account - no difference.
> Have used Safe Mode to rename %windir%/SoftwareDistribution out of the way -
> no improvement.
> There are no other errors in the Event logs relating to any related services
> (COM+)
>
> Any ideas?
> Thanks
> Andy
>

Hi Dan

"Dan Riley" wrote:

> Same thing has happened to me. Ever since the update on 8/23, which included
> "Windows Update software 7.0.6000.381", I have lost all manual control of
> Windows Update on my Vista Ultimate machine.

Just to say I opened a Windows Update Support request on this (it seems you
can do this for free!) and am now in dialogue with a MS support person. His
initial suggestions haven't worked yet - but I'll keep this entry updated
with anything useful that comes out.

His initial response (in case you want to try it) was about trying something
along this line

1. Open an Administrator command prompt by right clicking on Start -> All
| > Programs -> Accessories -> Command Prompt and selecting "Run as
| > Administrator" and clicking "Allow" for the elevation prompt
| > 2. In the command prompt, type the command below
| > fsutil resource setautoreset C:
| > (This assumes that C: is the drive in which Vista is installed. If it is
| > installed on another drive like D:, please change the drive letter
| > appropriately)

(it seemed to require c:\ for me in order to work)

and then

install the Windows Update agent
http://go.microsoft.com/fwlink/?LinkID=91237

Cheers
Andy

I have exactly the same problem but whenever I try to re-install
Windows Update I get the error

"Windows Update Installer Fatal Error

Windows Update Agent Installer encountered unrecoverable error"

Anyone else had this linked to trying to fix "SelfUpdate handler
update required: Current version: 7.0.6000.374"

In essence I can't install updates or re-install Windows Update Agent.

Thanks,

Ian B

I'm having the same problem. Here's my results before and after trying
both your's and many other suggestions. Please help...it seems
Microsoft is leaving us in the wind on this one.

Windows Update software 7.0.6000.381

Installation date: 9/ 21/ 2007 1:17 AM

Installation status: Failed

Error details: Code 80070002

Update type: Important


I'm running on the following system:

OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6000 Build 6000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BELEW
System Manufacturer Dell Inc.
System Model MM061
System Type X86-based PC
Processor Genuine Intel(R) CPU T2050 @ 1.60GHz, 1600 Mhz, 2
Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. A12, 12/18/2006
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.0.6000.16386"
User Name Belew\belewarmy
Time Zone Arabic Daylight Time
Total Physical Memory 2,045.82 MB
Available Physical Memory 888.77 MB
Total Virtual Memory 4.20 GB
Available Virtual Memory 3.08 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys