There is a very good chance that you are seeing the effects of a hijackware
infection!
NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!
1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx
NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.
2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.
Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums as well.**
If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
Ken G wrote:
> Thanks, but that was one of the ones that didn't work for me.
>
>> See if the information in this MSKB article,
>>
>> September 10, 2008
>> "Error message when you try to use the Windows Update or Microsoft Update
>> Web sites to install updates: "0x8024D007"
>>
>> helps you to resolve the problem:
>>
>> <http://support.microsoft.com/kb/956701>
>>
>>> I'm running XP Pro SP3 and can't run Microsoft Update anymore. Reading
>>> the
>>> myriad of suggestions for overcoming the 0x8024D007 error, one involved
>>> running the following commands:
>>>
>>> net stop wuauserv
>>> regsvr32 %windir%\system32\wups2.dll
>>> net start wuauserv
>>>
>>> The stop command doesn't do anything because in my case the service is
>>> already stopped, wups2.dll registers successfully, but the start command
>>> fails with an error message that says "The system cannot find the file
>>> specified."
>>> What file? Is it something I can get from somewhere and put where this
>>> command can find it so that the start command will work?
>>>
>>> So far I've tried just about everything suggested in this forum and
>>> still
>>> I can't start MS Update.
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