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Error 0x8DDD0002 (admin) when trying to update.

 
 
madsithman
Guest
Posts: n/a

 
      01-20-2008
Hello,

I have XP Prof. (ver. 2002) SP2.
My autoupdate used to be off at all times, when every month or so I would
manually update.

I have recently tried to update my windows, and i am constantly recieving
this error saying:

"To install updates from this website, you must be logged on as an
administrator or a member of the Administrators group on your computer. If
you use Windows XP, you can see if you are an administrator by going to User
Accounts in Control Panel."

I am an admin.
I have turned my autoupdate back on, and I still can't update it. any
suggestions?

Also, my MediaPlayer (ver. 11.0.5721.5230) update does not work (says an
unexpected error has occured).

Thank you.
 
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TaurArian
Guest
Posts: n/a

 
      01-21-2008
You receive an "Administrators only" error message when you try to visit the Windows
Update Web site or the Microsoft Update Web site
http://support.microsoft.com/kb/316524

--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"madsithman" <> wrote in message
news:859AB028-F034-4553-AF5E-...
| Hello,
|
| I have XP Prof. (ver. 2002) SP2.
| My autoupdate used to be off at all times, when every month or so I would
| manually update.
|
| I have recently tried to update my windows, and i am constantly recieving
| this error saying:
|
| "To install updates from this website, you must be logged on as an
| administrator or a member of the Administrators group on your computer. If
| you use Windows XP, you can see if you are an administrator by going to User
| Accounts in Control Panel."
|
| I am an admin.
| I have turned my autoupdate back on, and I still can't update it. any
| suggestions?
|
| Also, my MediaPlayer (ver. 11.0.5721.5230) update does not work (says an
| unexpected error has occured).
|
| Thank you.


 
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madsithman
Guest
Posts: n/a

 
      01-22-2008
Yes, I have tried all of these method without success.



"TaurArian" wrote:

> You receive an "Administrators only" error message when you try to visit the Windows
> Update Web site or the Microsoft Update Web site
> http://support.microsoft.com/kb/316524
>
> --
> ====================================
> TaurArian [MVP] 2005-2008 - Australia
> ====================================
> How to ask a question: http://support.microsoft.com/kb/555375
> http://taurarian.mvps.org/index.htm
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "madsithman" <> wrote in message
> news:859AB028-F034-4553-AF5E-...
> | Hello,
> |
> | I have XP Prof. (ver. 2002) SP2.
> | My autoupdate used to be off at all times, when every month or so I would
> | manually update.
> |
> | I have recently tried to update my windows, and i am constantly recieving
> | this error saying:
> |
> | "To install updates from this website, you must be logged on as an
> | administrator or a member of the Administrators group on your computer. If
> | you use Windows XP, you can see if you are an administrator by going to User
> | Accounts in Control Panel."
> |
> | I am an admin.
> | I have turned my autoupdate back on, and I still can't update it. any
> | suggestions?
> |
> | Also, my MediaPlayer (ver. 11.0.5721.5230) update does not work (says an
> | unexpected error has occured).
> |
> | Thank you.
>
>
>

 
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TaurArian
Guest
Posts: n/a

 
      01-23-2008
HOW TO: Set, View, Change, or Remove Special Permissions for Files and Folders in Windows
XP
http://support.microsoft.com/kb/308419
Microsoft Windows XP Professional

0x8DDD0002 = ErrorNotAdmin

Error 0x8DDD0002 - incorrect permissions for the %windir%\softwaredistribution folder.
Possible fix: Reset the permission on the softwaredistribution folder

WinXP Pro :-

1. Open windows explorer, locate c:\windows\softwaredistribution folder.
2. Right-click on the folder, choose properties. Click on the security tab.
3. Make sure Administrators and System have full control.
4. Click on the advanced button and put a checkmark in "Replace permissions entries
on..."
5. Click on the owner tab, select Administrators and check "Replace owner on
subcontainers and objects."
6. Now make sure "automatic updates" and "BITS" services are started. If they are not
started, then start them.
7. Try WU again.

WinXP Home you must boot into safe mode and login as administrator and then perform the
above steps 1 - 7.

Posted by another user - MS solution:-

Step 1: Reset Internet Explorer settings.
==========
1. Click Start, Run, type: inetcpl.cpl and press Enter.
2. Select the General tab, and in the Temporary Internet files window, click
Delete Cookies, and click OK.
3. In the same tab click Delete Files, check the "Delete all offline contents" box and
click OK.

4. Click on the "Security" tab. Click on each zone and click the button "Default Level".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck Enable third-party browser extensions (requires
restarting).
7. Click to select the Use HTTP 1.1 and the Use HTTP 1.1 through proxy connections check
boxes.

Step 2: Check the local Windows Update services.
===============
This issue can occur if three services have not been configured correctly.
Please refer to the following steps to check them:

1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and
click OK.
2. Double click the service "Automatic Updates".
3. Click on the Log On tab, please ensure the option "Local System account" is selected
and the option "Allow service to interact with desktop" is
unchecked.

4. Check if this service has been enabled on the listed Hardware Profile. If not, please
click the Enable button to enable it.
5. Click on the tab "General "; make sure the "Startup Type" is "Automatic".
Then please click the button "Start" under "Service Status" to start the service.
6. Repeat the above steps with the other two services:

Background Intelligent Transfer Service (BITS) Event log

Note: The Startup Type of BITS can be "Automatic" or "Manual"; the Event log service is
enabled on all of the hardware profiles, which does not have an option to enable or
disable on certain hardware profile.

Step 3: Rename the temporary folder of Windows Update.
===============
This behavior may occur if the temporary folder of Windows Update has been corrupted. We
can refer to the following steps to rename this folder. Please be assured the folder will
be created again when we visit the Windows Update site again.

1. Click Start, Run, type: cmd and press Enter. Please run the following command in the
opened window.

net stop WuAuServ

2. Click Start, Run, type: %windir% and press Enter.
3. In the opened folder, rename the folder SoftwareDistribution to SDold.
4. Click Start, Run, type: cmd and press Enter. Please run the following command in the
opened window.

net start WuAuServ

Step 4: Re-register the Windows Update components.
=================
1. Click Start, Run, type: cmd and press Enter.
2. Run the following commands:

Regsvr32 msxml3.dll
Regsvr32 wuapi.dll
Regsvr32 wuaueng.dll
Regsvr32 wucltui.dll
Regsvr32 wups.dll
Regsvr32 wuweb.dll
Regsvr32 qmgr.dll
Regsvr32 qmgrprxy.dll
Regsvr32 jscript.dll

We will receive "succeeded" message if a component is registered successfully.

Step 5: Disable firewalls or other Internet browser programs that can affect the Internet
connection.
==================
The following programs can affect the connection to the Windows Update site and I suggest
you remove or disable them:

TweakMASTER DNS
Web Accelerator
Download Accelerator
GetRight
Browser Blaster

Sygate Personal Firewall
Norton Internet Security
Freedom Firewall
Zone Alarm Firewall

If you have any other similar programs such as a pop-up blocker, please also temporarily
remove or disable it to test the issue. If this issue appears to be related to a firewall
program, I also recommended that you contact the firewall manufacturer to obtain the
information to configure the firewall options to allow the access to the Windows Update
site.

Step 6: Reset the proxy list (and bypass list).
==================
This issue can occur if the proxy has not been configured correctly. Let's first reset the
proxy list.

1. Open Internet Explorer. On the Tools menu, click Internet Options.
2. Click the Connections tab, click LAN Settings, and then click Advanced.
3. Delete any entry in the Exceptions section.
4. Quit Internet Explorer.
5. Click Start, click Run, type cmd, and then click OK.
6. Type the following commands. Press ENTER after each command.

proxycfg -d
proxycfg -u
net stop wuauserv
net start wuauserv

Note: If you use a router to access the Internet, please remove the router and connect the
computer to the Internet directly. This issue can be likely caused by incorrect router
configurations.



--
====================================
TaurArian [MVP] 2005-2008 - Australia
====================================
How to ask a question: http://support.microsoft.com/kb/555375
http://taurarian.mvps.org/index.htm
Emails will not be acknowledged - please post to the newsgroup so all may benefit.


"madsithman" <> wrote in message
news:8EBCFCAD-87AA-4D03-A6A7-...
| Yes, I have tried all of these method without success.
|
|
|
| "TaurArian" wrote:
|
| > You receive an "Administrators only" error message when you try to visit the Windows
| > Update Web site or the Microsoft Update Web site
| > http://support.microsoft.com/kb/316524
| >
| > --
| > ====================================
| > TaurArian [MVP] 2005-2008 - Australia
| > ====================================
| > How to ask a question: http://support.microsoft.com/kb/555375
| > http://taurarian.mvps.org/index.htm
| > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
| >
| >
| > "madsithman" <> wrote in message
| > news:859AB028-F034-4553-AF5E-...
| > | Hello,
| > |
| > | I have XP Prof. (ver. 2002) SP2.
| > | My autoupdate used to be off at all times, when every month or so I would
| > | manually update.
| > |
| > | I have recently tried to update my windows, and i am constantly recieving
| > | this error saying:
| > |
| > | "To install updates from this website, you must be logged on as an
| > | administrator or a member of the Administrators group on your computer. If
| > | you use Windows XP, you can see if you are an administrator by going to User
| > | Accounts in Control Panel."
| > |
| > | I am an admin.
| > | I have turned my autoupdate back on, and I still can't update it. any
| > | suggestions?
| > |
| > | Also, my MediaPlayer (ver. 11.0.5721.5230) update does not work (says an
| > | unexpected error has occured).
| > |
| > | Thank you.
| >
| >
| >


 
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stgislander
Guest
Posts: n/a

 
      04-13-2008
Hello TaurArian,

I have been reviewing all the discussions on the error because I am
experiencing the same problem with a new installation of XP Pro SP2c. What
do you do if you do not have a Security tab under the properties for the
%windir%\softwaredistribution folder? All I have are General and Sharing
tabs.

"TaurArian" wrote:

> HOW TO: Set, View, Change, or Remove Special Permissions for Files and Folders in Windows
> XP
> http://support.microsoft.com/kb/308419
> Microsoft Windows XP Professional
>
> 0x8DDD0002 = ErrorNotAdmin
>
> Error 0x8DDD0002 - incorrect permissions for the %windir%\softwaredistribution folder.
> Possible fix: Reset the permission on the softwaredistribution folder
>
> WinXP Pro :-
>
> 1. Open windows explorer, locate c:\windows\softwaredistribution folder.
> 2. Right-click on the folder, choose properties. Click on the security tab.
> 3. Make sure Administrators and System have full control.
> 4. Click on the advanced button and put a checkmark in "Replace permissions entries
> on..."
> 5. Click on the owner tab, select Administrators and check "Replace owner on
> subcontainers and objects."
> 6. Now make sure "automatic updates" and "BITS" services are started. If they are not
> started, then start them.
> 7. Try WU again.
>
> WinXP Home you must boot into safe mode and login as administrator and then perform the
> above steps 1 - 7.
>
> Posted by another user - MS solution:-
>
> Step 1: Reset Internet Explorer settings.
> ==========
> 1. Click Start, Run, type: inetcpl.cpl and press Enter.
> 2. Select the General tab, and in the Temporary Internet files window, click
> Delete Cookies, and click OK.
> 3. In the same tab click Delete Files, check the "Delete all offline contents" box and
> click OK.
>
> 4. Click on the "Security" tab. Click on each zone and click the button "Default Level".
> 5. Click the Advanced tab, and click "Restore Defaults".
> 6. Under the Advanced tab, uncheck Enable third-party browser extensions (requires
> restarting).
> 7. Click to select the Use HTTP 1.1 and the Use HTTP 1.1 through proxy connections check
> boxes.
>
> Step 2: Check the local Windows Update services.
> ===============
> This issue can occur if three services have not been configured correctly.
> Please refer to the following steps to check them:
>
> 1. Click Start->Run, type "services.msc" (without quotation marks) in the open box and
> click OK.
> 2. Double click the service "Automatic Updates".
> 3. Click on the Log On tab, please ensure the option "Local System account" is selected
> and the option "Allow service to interact with desktop" is
> unchecked.
>
> 4. Check if this service has been enabled on the listed Hardware Profile. If not, please
> click the Enable button to enable it.
> 5. Click on the tab "General "; make sure the "Startup Type" is "Automatic".
> Then please click the button "Start" under "Service Status" to start the service.
> 6. Repeat the above steps with the other two services:
>
> Background Intelligent Transfer Service (BITS) Event log
>
> Note: The Startup Type of BITS can be "Automatic" or "Manual"; the Event log service is
> enabled on all of the hardware profiles, which does not have an option to enable or
> disable on certain hardware profile.
>
> Step 3: Rename the temporary folder of Windows Update.
> ===============
> This behavior may occur if the temporary folder of Windows Update has been corrupted. We
> can refer to the following steps to rename this folder. Please be assured the folder will
> be created again when we visit the Windows Update site again.
>
> 1. Click Start, Run, type: cmd and press Enter. Please run the following command in the
> opened window.
>
> net stop WuAuServ
>
> 2. Click Start, Run, type: %windir% and press Enter.
> 3. In the opened folder, rename the folder SoftwareDistribution to SDold.
> 4. Click Start, Run, type: cmd and press Enter. Please run the following command in the
> opened window.
>
> net start WuAuServ
>
> Step 4: Re-register the Windows Update components.
> =================
> 1. Click Start, Run, type: cmd and press Enter.
> 2. Run the following commands:
>
> Regsvr32 msxml3.dll
> Regsvr32 wuapi.dll
> Regsvr32 wuaueng.dll
> Regsvr32 wucltui.dll
> Regsvr32 wups.dll
> Regsvr32 wuweb.dll
> Regsvr32 qmgr.dll
> Regsvr32 qmgrprxy.dll
> Regsvr32 jscript.dll
>
> We will receive "succeeded" message if a component is registered successfully.
>
> Step 5: Disable firewalls or other Internet browser programs that can affect the Internet
> connection.
> ==================
> The following programs can affect the connection to the Windows Update site and I suggest
> you remove or disable them:
>
> TweakMASTER DNS
> Web Accelerator
> Download Accelerator
> GetRight
> Browser Blaster
>
> Sygate Personal Firewall
> Norton Internet Security
> Freedom Firewall
> Zone Alarm Firewall
>
> If you have any other similar programs such as a pop-up blocker, please also temporarily
> remove or disable it to test the issue. If this issue appears to be related to a firewall
> program, I also recommended that you contact the firewall manufacturer to obtain the
> information to configure the firewall options to allow the access to the Windows Update
> site.
>
> Step 6: Reset the proxy list (and bypass list).
> ==================
> This issue can occur if the proxy has not been configured correctly. Let's first reset the
> proxy list.
>
> 1. Open Internet Explorer. On the Tools menu, click Internet Options.
> 2. Click the Connections tab, click LAN Settings, and then click Advanced.
> 3. Delete any entry in the Exceptions section.
> 4. Quit Internet Explorer.
> 5. Click Start, click Run, type cmd, and then click OK.
> 6. Type the following commands. Press ENTER after each command.
>
> proxycfg -d
> proxycfg -u
> net stop wuauserv
> net start wuauserv
>
> Note: If you use a router to access the Internet, please remove the router and connect the
> computer to the Internet directly. This issue can be likely caused by incorrect router
> configurations.
>
>
>
> --
> ====================================
> TaurArian [MVP] 2005-2008 - Australia
> ====================================
> How to ask a question: http://support.microsoft.com/kb/555375
> http://taurarian.mvps.org/index.htm
> Emails will not be acknowledged - please post to the newsgroup so all may benefit.
>
>
> "madsithman" <> wrote in message
> news:8EBCFCAD-87AA-4D03-A6A7-...
> | Yes, I have tried all of these method without success.
> |
> |
> |
> | "TaurArian" wrote:
> |
> | > You receive an "Administrators only" error message when you try to visit the Windows
> | > Update Web site or the Microsoft Update Web site
> | > http://support.microsoft.com/kb/316524
> | >
> | > --
> | > ====================================
> | > TaurArian [MVP] 2005-2008 - Australia
> | > ====================================
> | > How to ask a question: http://support.microsoft.com/kb/555375
> | > http://taurarian.mvps.org/index.htm
> | > Emails will not be acknowledged - please post to the newsgroup so all may benefit.
> | >
> | >
> | > "madsithman" <> wrote in message
> | > news:859AB028-F034-4553-AF5E-...
> | > | Hello,
> | > |
> | > | I have XP Prof. (ver. 2002) SP2.
> | > | My autoupdate used to be off at all times, when every month or so I would
> | > | manually update.
> | > |
> | > | I have recently tried to update my windows, and i am constantly recieving
> | > | this error saying:
> | > |
> | > | "To install updates from this website, you must be logged on as an
> | > | administrator or a member of the Administrators group on your computer. If
> | > | you use Windows XP, you can see if you are an administrator by going to User
> | > | Accounts in Control Panel."
> | > |
> | > | I am an admin.
> | > | I have turned my autoupdate back on, and I still can't update it. any
> | > | suggestions?
> | > |
> | > | Also, my MediaPlayer (ver. 11.0.5721.5230) update does not work (says an
> | > | unexpected error has occured).
> | > |
> | > | Thank you.
> | >
> | >
> | >
>
>
>

 
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