Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
===================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
Kenneth Harding wrote:
> I have had a problem with windows update for about a month now. I keep
> receiving an error: 0x8e5e0442 on every single update. I've been
> googling,
> but I haven't found anything useful.
>
> I have talked with Microsoft's support center and the most I learned from
> them is that a virus is not the culprit.
>
> I have tried reinstalling the WindowsUpdateAgent to no avail.
>
> I am running Windows Vista 64-Bit Ultimate, Core 2 Extreme 3GHz, 4GB RAM,
> 2TB HDD space.
>
> From the WindowsUpdate.log file, here is some of the output I get:
> -----------------------------------------------------------------
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr *************
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr ** START ** DnldMgr: Downloading
> updates [CallerId = AutomaticUpdates]
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr *********
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Call ID =
> {0F260841-7CF0-4DEF-9AA9-9F9987B7D1DC}
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Priority = 3, Interactive =
> 1,
> Owner is system = 1, Explicit proxy = 0, Proxy session id = 1, ServiceId =
> {7971F918-A847-4430-9279-4A52D1EFE18D}
> 2008-02-01 21:54:59:222 1008 1004 AU AU setting next detection timeout to
> 2008-02-03 00:24:13
> 2008-02-01 21:54:59:222 1008 c70 DnldMgr * Updates to download = 1
> 2008-02-01 21:54:59:222 1008 c70 Agent * Title = Cumulative Security
> Update for Internet Explorer 7 in Windows Vista x64-based Systems
> (KB942615)
> 2008-02-01 21:54:59:222 1008 c70 Agent * UpdateId =
> {03541C22-D7B0-4FEB-B374-6068A64F9660}.102
> 2008-02-01 21:54:59:222 1008 c70 Agent * Bundles 1 updates:
> 2008-02-01 21:54:59:222 1008 c70 Agent *
> {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
> 2008-02-01 21:54:59:222 1008 1004 AU Setting AU scheduled install time to
> 2008-02-02 08:00:00
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr *********** DnldMgr: New
> download
> job [UpdateId = {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102] ***********
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr * Queueing update for download
> handler request generation.
> 2008-02-01 21:54:59:224 1008 c70 DnldMgr Generating download request for
> update {A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7}.102
> 2008-02-01 21:54:59:334 1008 c70 Handler Generating request for CBS update
> A00F9D8E-AE5A-43F7-ABFC-334F9775BFB7 in sandbox
> C:\Windows\SoftwareDistribution\Download\5c633ee78 3ad92a9af21940ebde8525a
> 2008-02-01 21:54:59:334 1008 c70 Handler Selected payload type is
> ptExpress
> 2008-02-01 21:54:59:336 1008 c70 Handler UH: DpxRestoreJob returned
> 0x80070002
> 2008-02-01 21:54:59:336 1008 c70 Handler Detected download state is
> dsHavePackage
> 2008-02-01 21:55:29:225 1008 960 Handler FATAL: CBS called Error with
> 0x8e5e0442,
> 2008-02-01 21:55:29:226 1008 c70 Handler FATAL: UH: 0x8e5e0442: Async
> stage
> operation failed in CUHCbsHandler::StageCbsPackage
> 2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Request generation for CBS
> update complete with hr=0x8e5e0442 and pfResetSandbox=0
> 2008-02-01 21:55:29:230 1008 c70 Handler FATAL: Error source is 106.
> 2008-02-01 21:55:29:230 1008 c70 DnldMgr FATAL:
> DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
> GenerateDownloadRequest failed with 0x8e5e0442.
> 2008-02-01 21:55:29:230 1008 c70 DnldMgr Error 0x8e5e0442 occurred while
> downloading update; notifying dependent calls.
> 2008-02-01 21:55:29:444 1008 c70 Agent *********
> 2008-02-01 21:55:29:444 1008 c70 Agent ** END ** Agent: Downloading
> updates [CallerId = AutomaticUpdates]
> 2008-02-01 21:55:29:444 1008 c70 Agent *************
> ----------------------------------------------------------------------------------
>
>
> If anyone would be willing to give a few suggestions as to how to fix
> this,
> it would be greatly appreciated.
>
> Thanks,
> Kenneth
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