Error -2147319779 prevents connecting to Microsoft update

Last couple of days, I get pop-up "Error -2147319779" when I want to start
Windows update. Is there a way that I can fix it?
My system is XP 64bit SP2 (last updated less than a month ago).

Is Automatic Updates enabled (cf. http://support.microsoft.com/kb/306525)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install or inability to reach/use Windows
Update website.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.
====
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

JP wrote:
> Last couple of days, I get pop-up "Error -2147319779" when I want to start
> Windows update. Is there a way that I can fix it?
> My system is XP 64bit SP2 (last updated less than a month ago).

Thank you for links and tips.

However, I didn't find any solution.

I searched windows update LOG file and found these errors / warnings:

- 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
Cache: error 0x80070002

- 796 e54 DtaStor WARNING: Attempted to add URL
http://download.windowsupdate.com/ms...08/11/*****etc...

- 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
Cache: error 0x80070002

I tried to fix this "error 0x80070002" following this
http://support.microsoft.com/?kbid=910336
and reinstalling the WU client
but the problem persists.

Now when I started update and passed even the screen where it asks me if I
want "express install" or custom choose which updates - and after couple of
seconds of progress bar - the message just says this:
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem."

In WindowsUpdate.log is still
- 796 2970 EEHndlr WARNING: Failed to populate ServiceStartup entries in
Cache: error 0x80070002

Do you have any other solutions please?

To keep track of things, it helps immensely if you include all of previous
message(s) in your replies to the newsgroup. Thank you.

Assuming you're replying to my post:

You receive a "Windows Update has encountered an error and cannot display
the requested page" error message when you try to install an update:
http://support.microsoft.com/kb/883614

0x80070002 Windows Update error
http://www.updatexp.com/0x80070002.html

See
http://groups.google.com/group/micro...40a576520d4f04

However, given that this appears to be a sudden, new problem, there's a very
strong possibility that the problem is due to a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Reposting:

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

JP wrote:
> Thank you for links and tips.
>
> However, I didn't find any solution.
>
> I searched windows update LOG file and found these errors / warnings:
>
> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> Cache: error 0x80070002
>
> - 796 e54 DtaStor WARNING: Attempted to add URL
> http://download.windowsupdate.com/ms...08/11/*****etc...
>
> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> Cache: error 0x80070002
>
> I tried to fix this "error 0x80070002" following this
> http://support.microsoft.com/?kbid=910336
> and reinstalling the WU client
> but the problem persists.
>
> Now when I started update and passed even the screen where it asks me if I
> want "express install" or custom choose which updates - and after couple
> of
> seconds of progress bar - the message just says this:
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem."
>
> In WindowsUpdate.log is still
> - 796 2970 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> Cache: error 0x80070002
>
> Do you have any other solutions please?
<PASTE>
PA Bear [MS MVP] wrote:
> Is Automatic Updates enabled (cf. http://support.microsoft.com/kb/306525)?
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/kb/906602
>
> 1. See the "Need more help? Tell us what problem you are having" section
> of
> http://support.microsoft.com/ph/6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/kb/822798
>
> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> associated with the download/install or inability to reach/use Windows
> Update website.
>
> How to read the WindowsUpdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and
> Support
> link in left pane > Solve problems on your own.
> ====
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> JP wrote:
>> Last couple of days, I get pop-up "Error -2147319779" when I want to
>> start
>> Windows update. Is there a way that I can fix it?
>> My system is XP 64bit SP2 (last updated less than a month ago).

Sorry for not including previous posts.

I checked everything you suggested and none of the solutions worked.
Here is what I did:

1. tried http://www.updatexp.com/0x80070002.html
I even renamed all SoftwareDistribution folders (Windows folder, system32
and SysWOW64)

2. tried re-registering DLLs
http://groups.google.com/group/micro...40a576520d4f04
and
http://support.microsoft.com/default.aspx/kb/943144

3. I didn't tried this because I have everything present and working in
Services Control Manager
http://support.microsoft.com/kb/883614

4. Checked for viruses, rootkits and spyware and I'm clean


If it's helpful - when Windows updates comes to the point (after checking
for latest updates) to choose "EXPRESS" or "CUSTOM" - when clicked on EXPRESS
the "install updates" is grey-out (not the left one in menu pane, but the
button on the right) - I cannot click it; while clicking on the CUSTOM gives
me the message "The website has encountered a problem and cannot display the
page you are trying to view. The options provided below might help you solve
the problem."


Here is the Windows Update log:

2008-12-04 09:13:55:795 4004 714 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2008-12-04 09:13:55:795 4004 714 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-12-04 09:13:55:795 4004 714 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2008-12-04 09:13:55:811 792 d98 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloade d\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
2008-12-04 09:13:55:811 792 d98 Misc Microsoft signed: Yes
2008-12-04 09:13:55:811 792 d98 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-04 09:13:55:811 4004 714 COMAPI - Added service, URL =
http://update.microsoft.com/microsoftupdate/
2008-12-04 09:13:55:811 4004 714 COMAPI ----------- COMAPI:
IUpdateServiceManager::RegisterServiceWithAU -----------
2008-12-04 09:13:55:811 4004 714 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2008-12-04 09:13:55:827 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:13:55:827 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:014 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:13:56:014 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:014 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-12-04 09:13:56:030 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:170 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-12-04 09:13:56:170 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:733 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-12-04 09:13:56:749 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:749 4004 714 Setup *********** Setup: Checking whether
self-update is required ***********
2008-12-04 09:13:56:749 4004 714 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-12-04 09:13:56:749 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuweb.dll: target version = 7.2.6001.788, required
version = 7.0.6000.381
2008-12-04 09:13:56:749 4004 714 Setup * IsUpdateRequired = No
2008-12-04 09:13:56:749 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:13:56:749 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:889 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:13:56:905 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:56:905 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-12-04 09:13:56:905 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:57:186 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.c ab:
2008-12-04 09:13:57:186 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:57:186 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-12-04 09:13:57:186 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:57:374 4004 714 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.cab:
2008-12-04 09:13:57:374 4004 714 Misc Microsoft signed: Yes
2008-12-04 09:13:57:389 4004 714 Setup *********** Setup: Checking whether
self-update is required ***********
2008-12-04 09:13:57:389 4004 714 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWOW64\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWOW64\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWow64\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup Update NOT required for
C:\WINDOWS\SysWOW64\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-04 09:13:57:389 4004 714 Setup * IsUpdateRequired = No
2008-12-04 09:14:00:045 4004 714 COMAPI -------------
2008-12-04 09:14:00:045 4004 714 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:00:045 4004 714 COMAPI ---------
2008-12-04 09:14:00:061 792 d04 Agent *************
2008-12-04 09:14:00:061 792 d04 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-12-04 09:14:00:061 792 d04 Agent *********
2008-12-04 09:14:00:061 792 d04 Agent * Online = Yes; Ignore download
priority = No
2008-12-04 09:14:00:061 792 d04 Agent * Criteria = "IsInstalled=0 and
IsHidden=0"
2008-12-04 09:14:00:061 792 d04 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-04 09:14:00:061 792 d04 Agent * Search Scope = {Machine}
2008-12-04 09:14:00:061 4004 714 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:00:061 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:14:00:061 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:00:155 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
2008-12-04 09:14:00:155 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:00:170 792 d04 Agent Checking for updated auth cab for
service 7971f918-a847-4430-9279-4a52d1efe18d at
http://update.microsoft.com/v8/micro...dir/MUAuth.cab
2008-12-04 09:14:00:170 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-12-04 09:14:00:170 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:00:920 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-12-04 09:14:00:920 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:00:920 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.c ab:
2008-12-04 09:14:00:920 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:00:936 792 d04 DtaStor Update service properties: service
registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-04 09:14:01:155 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-12-04 09:14:01:170 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:01:202 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-12-04 09:14:01:217 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:01:217 792 d04 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2008-12-04 09:14:01:217 792 d04 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2008-12-04 09:14:01:217 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:03:139 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:05:795 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:05:795 792 d04 Driver DriverUtil marking
{5FC88CBB-3561-4179-9BC6-CE58106E28A9}.100 e_detectionStateInstallable
2008-12-04 09:14:05:795 792 d04 Driver Matched driver to device
PCI\VEN_10DE&DEV_0400&SUBSYS_34481458&REV_A1
2008-12-04 09:14:05:795 792 d04 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-12-04 09:14:05:795 792 d04 Driver Calculated driver attributes as
0x00000000
2008-12-04 09:14:05:795 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:21:077 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-12-04 09:14:21:077 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:21:186 792 d04 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab:
2008-12-04 09:14:21:202 792 d04 Misc Microsoft signed: Yes
2008-12-04 09:14:21:202 792 d04 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2008-12-04 09:14:21:202 792 d04 PT + ServiceId =
{7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2008-12-04 09:14:21:514 792 cdc AU Can not perform non-interactive scan if
AU is interactive-only
2008-12-04 09:14:21:514 792 d04 Agent Update
{E6F4B0B4-82B7-405D-A248-30B250D337C5}.100 is pruned out due to potential
supersedence
2008-12-04 09:14:21:514 792 d04 Agent Update
{9750C40C-CB2A-4214-A7DF-7633CC39D109}.100 is pruned out due to potential
supersedence
2008-12-04 09:14:21:514 792 d04 Agent Update
{9FF36D09-9505-46AF-8B21-5EBEB95AE7D4}.100 is pruned out due to potential
supersedence
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{40394E2A-1935-4233-8171-B4C5B85E67EC}.105 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{CAEB3A7F-20EC-4F3E-B328-36C809F80030}.103 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{2470E441-42FA-4397-B6AE-9E5498F47962}.103 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{46E24996-7F60-46A4-B14C-8E7340375068}.103 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{9D177940-04A9-4576-8118-59844F725602}.100 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{E9DE0C50-C9E8-45C4-9669-5BF1B6F443E6}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{1E938A41-9727-4E69-9F41-3E7E393462FC}.100 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{5FC88CBB-3561-4179-9BC6-CE58106E28A9}.100 to search result
2008-12-04 09:14:21:514 792 d04 Agent Update
{E35009F6-C4B4-468A-86F3-6CC52A169728}.100 is pruned out due to potential
supersedence
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{32640E67-1631-4E27-A38E-A04C541FA346}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{2BB42708-25DC-4B03-BF68-264DC8E70498}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{B975CDBE-3DDC-4F60-88DB-06F64369061F}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{CD106AC8-C467-4A04-8E6C-5C4911E2736F}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{4EDEC20D-2001-4D0D-9E01-6EF6013859E7}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{2789B7D2-4CF8-4F5A-A8D9-D6DCE593B14B}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{B0E6E3F2-2522-449D-A808-F57E8FAE7F35}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{94D1CE7E-B5B0-49AB-A127-BD7E684AF2D4}.100 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{A06AF8BF-908B-4E8F-91FE-718A6E7E011E}.101 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Added update
{19E8008B-A49D-4840-9EB2-EC75EB89BD3E}.102 to search result
2008-12-04 09:14:21:514 792 d04 Agent * Found 18 updates and 45
categories in search; evaluated appl. rules of 784 out of 1237 deployed
entities
2008-12-04 09:14:21:514 792 d04 Agent *********
2008-12-04 09:14:21:514 792 d04 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-12-04 09:14:21:514 792 d04 Agent *************
2008-12-04 09:14:21:514 792 d04 Report REPORT EVENT:
{43010CCA-E9D7-42E2-AB14-C52A35364C1D} 2008-12-04
09:14:21:514+0100 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 18 updates.
2008-12-04 09:14:21:514 4004 fac COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:530 4004 fac COMAPI - Updates found = 18
2008-12-04 09:14:21:530 4004 fac COMAPI ---------
2008-12-04 09:14:21:530 4004 fac COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:530 4004 fac COMAPI -------------
2008-12-04 09:14:21:530 4004 714 COMAPI -------------
2008-12-04 09:14:21:530 4004 714 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:530 4004 714 COMAPI ---------
2008-12-04 09:14:21:530 792 d04 Agent *************
2008-12-04 09:14:21:530 792 d04 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-12-04 09:14:21:530 792 d04 Agent *********
2008-12-04 09:14:21:530 792 d04 Agent * Online = No; Ignore download
priority = No
2008-12-04 09:14:21:530 792 d04 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 1"
2008-12-04 09:14:21:530 792 d04 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2008-12-04 09:14:21:530 792 d04 Agent * Search Scope = {Machine}
2008-12-04 09:14:21:530 4004 714 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:733 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:21:858 792 d04 Driver DriverUtil marking
{5FC88CBB-3561-4179-9BC6-CE58106E28A9}.100 e_detectionStateInstallable
2008-12-04 09:14:21:858 792 d04 Driver Matched driver to device
PCI\VEN_10DE&DEV_0400&SUBSYS_34481458&REV_A1
2008-12-04 09:14:21:858 792 d04 Driver Status: 0x180200a, ProblemNumber:
00000000
2008-12-04 09:14:21:858 792 d04 Driver Calculated driver attributes as
0x00000000
2008-12-04 09:14:21:858 792 d04 EEHndlr WARNING: Failed to populate
ServiceStartup entries in Cache: error 0x80070002

2008-12-04 09:14:21:889 792 d04 Agent * Found 0 updates and 45 categories
in search; evaluated appl. rules of 128 out of 1237 deployed entities
2008-12-04 09:14:21:889 792 d04 Agent *********
2008-12-04 09:14:21:889 792 d04 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2008-12-04 09:14:21:889 792 d04 Agent *************
2008-12-04 09:14:21:905 4004 fac COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:905 4004 fac COMAPI - Updates found = 0
2008-12-04 09:14:21:905 4004 fac COMAPI ---------
2008-12-04 09:14:21:905 4004 fac COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2008-12-04 09:14:21:905 4004 fac COMAPI -------------




"PA Bear [MS MVP]" wrote:

> To keep track of things, it helps immensely if you include all of previous
> message(s) in your replies to the newsgroup. Thank you.
>
> Assuming you're replying to my post:
>
> You receive a "Windows Update has encountered an error and cannot display
> the requested page" error message when you try to install an update:
> http://support.microsoft.com/kb/883614
>
> 0x80070002 Windows Update error
> http://www.updatexp.com/0x80070002.html
>
> See
> http://groups.google.com/group/micro...40a576520d4f04
>
> However, given that this appears to be a sudden, new problem, there's a very
> strong possibility that the problem is due to a hijackware infection.
>
> 1. See if you can download/run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> 2. Run this online scan (in safe mode w/networking, if need be):
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> 3. Run additional checks for hijackware, including posting your hijackthis
> log to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
> conjuction with some other utilities). HijackThis will NOT fix anything on
> its own, but it will help you to both identify and remove any
> hijackware/spyware with assistance from an expert. **Post your log to
> http://spywarehammer.com/simplemachi...php?board=10.0,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> =====================
> Reposting:
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> JP wrote:
> > Thank you for links and tips.
> >
> > However, I didn't find any solution.
> >
> > I searched windows update LOG file and found these errors / warnings:
> >
> > - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> > Cache: error 0x80070002
> >
> > - 796 e54 DtaStor WARNING: Attempted to add URL
> > http://download.windowsupdate.com/ms...08/11/*****etc...
> >
> > - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> > Cache: error 0x80070002
> >
> > I tried to fix this "error 0x80070002" following this
> > http://support.microsoft.com/?kbid=910336
> > and reinstalling the WU client
> > but the problem persists.
> >
> > Now when I started update and passed even the screen where it asks me if I
> > want "express install" or custom choose which updates - and after couple
> > of
> > seconds of progress bar - the message just says this:
> > "The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the
> > problem."
> >
> > In WindowsUpdate.log is still
> > - 796 2970 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> > Cache: error 0x80070002
> >
> > Do you have any other solutions please?
> <PASTE>
> PA Bear [MS MVP] wrote:
> > Is Automatic Updates enabled (cf. http://support.microsoft.com/kb/306525)?
> >
> > How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> > Update Services installation issues:
> > http://support.microsoft.com/kb/906602
> >
> > 1. See the "Need more help? Tell us what problem you are having" section
> > of
> > http://support.microsoft.com/ph/6527
> >
> > 2. You cannot install some updates or programs
> > http://support.microsoft.com/kb/822798
> >
> > 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> > associated with the download/install or inability to reach/use Windows
> > Update website.
> >
> > How to read the WindowsUpdate.log file
> > http://support.microsoft.com/kb/902093
> >
> > 3b. Compare errors to those listed here:
> > http://www.bleepingcomputer.com/blog...showentry=1122
> > and/or go to http://windowsupdate.microsoft.com > click on Help and
> > Support
> > link in left pane > Solve problems on your own.
> > ====
> > Start a free Windows Update support incident request:
> > https://support.microsoft.com/oas/de...spx?gprid=6527
> >
> > Support for Windows Update:
> > http://support.microsoft.com/gp/wusupport
> >
> > JP wrote:
> >> Last couple of days, I get pop-up "Error -2147319779" when I want to
> >> start
> >> Windows update. Is there a way that I can fix it?
> >> My system is XP 64bit SP2 (last updated less than a month ago).
>
>

> 4. Checked for viruses, rootkits and spyware and I'm clean

And how did you come to this conclusion?

Repost:
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
>> review by an expert in such matters, not here.**

Until an expert gives your HijackThis log a clean bill of health and you can
cite a link to the forum thread where you posted, there's no point in
continuing this discussion or contact Windows Update Support, JP.

PS: All signs point to a hijackware infection as the cause of your problems.
Good luck.

JP wrote:
> Sorry for not including previous posts.
>
> I checked everything you suggested and none of the solutions worked.
> Here is what I did:
>
> 1. tried http://www.updatexp.com/0x80070002.html
> I even renamed all SoftwareDistribution folders (Windows folder, system32
> and SysWOW64)
>
> 2. tried re-registering DLLs
> http://groups.google.com/group/micro...40a576520d4f04
> and
> http://support.microsoft.com/default.aspx/kb/943144
>
> 3. I didn't tried this because I have everything present and working in
> Services Control Manager
> http://support.microsoft.com/kb/883614
>
> 4. Checked for viruses, rootkits and spyware and I'm clean
>
> If it's helpful - when Windows updates comes to the point (after checking
> for latest updates) to choose "EXPRESS" or "CUSTOM" - when clicked on
> EXPRESS
> the "install updates" is grey-out (not the left one in menu pane, but the
> button on the right) - I cannot click it; while clicking on the CUSTOM
> gives
> me the message "The website has encountered a problem and cannot display
> the
> page you are trying to view. The options provided below might help you
> solve
> the problem."
>
>
> Here is the Windows Update log:
<snip>
>
> "PA Bear [MS MVP]" wrote:
>> To keep track of things, it helps immensely if you include all of
>> previous
>> message(s) in your replies to the newsgroup. Thank you.
>>
>> Assuming you're replying to my post:
>>
>> You receive a "Windows Update has encountered an error and cannot display
>> the requested page" error message when you try to install an update:
>> http://support.microsoft.com/kb/883614
>>
>> 0x80070002 Windows Update error
>> http://www.updatexp.com/0x80070002.html
>>
>> See
>> http://groups.google.com/group/micro...40a576520d4f04
>>
>> However, given that this appears to be a sudden, new problem, there's a
>> very strong possibility that the problem is due to a hijackware
>> infection.
>>
>> 1. See if you can download/run the MSRT manually:
>> http://www.microsoft.com/security/ma...e/default.mspx
>>
>> 2. Run this online scan (in safe mode w/networking, if need be):
>> http://onecare.live.com/site/en-us/center/howsafe.htm
>>
>> 3. Run additional checks for hijackware, including posting your
>> hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://spywarehammer.com/simplemachi...php?board=10.0,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
>> review by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> =====================
>> Reposting:
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> JP wrote:
>>> Thank you for links and tips.
>>>
>>> However, I didn't find any solution.
>>>
>>> I searched windows update LOG file and found these errors / warnings:
>>>
>>> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
>>> Cache: error 0x80070002
>>>
>>> - 796 e54 DtaStor WARNING: Attempted to add URL
>>> http://download.windowsupdate.com/ms...08/11/*****etc...
>>>
>>> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
>>> Cache: error 0x80070002
>>>
>>> I tried to fix this "error 0x80070002" following this
>>> http://support.microsoft.com/?kbid=910336
>>> and reinstalling the WU client
>>> but the problem persists.
>>>
>>> Now when I started update and passed even the screen where it asks me if
>>> I
>>> want "express install" or custom choose which updates - and after couple
>>> of
>>> seconds of progress bar - the message just says this:
>>> "The website has encountered a problem and cannot display the page you
>>> are
>>> trying to view. The options provided below might help you solve the
>>> problem."
>>>
>>> In WindowsUpdate.log is still
>>> - 796 2970 EEHndlr WARNING: Failed to populate ServiceStartup entries in
>>> Cache: error 0x80070002
>>>
>>> Do you have any other solutions please?
>> <PASTE>
>> PA Bear [MS MVP] wrote:
>>> Is Automatic Updates enabled (cf.
>>> http://support.microsoft.com/kb/306525)?
>>>
>>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
>>> Update Services installation issues:
>>> http://support.microsoft.com/kb/906602
>>>
>>> 1. See the "Need more help? Tell us what problem you are having" section
>>> of
>>> http://support.microsoft.com/ph/6527
>>>
>>> 2. You cannot install some updates or programs
>>> http://support.microsoft.com/kb/822798
>>>
>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
>>> associated with the download/install or inability to reach/use Windows
>>> Update website.
>>>
>>> How to read the WindowsUpdate.log file
>>> http://support.microsoft.com/kb/902093
>>>
>>> 3b. Compare errors to those listed here:
>>> http://www.bleepingcomputer.com/blog...showentry=1122
>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
>>> Support
>>> link in left pane > Solve problems on your own.
>>> ====
>>> Start a free Windows Update support incident request:
>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>
>>> Support for Windows Update:
>>> http://support.microsoft.com/gp/wusupport
>>>
>>> JP wrote:
>>>> Last couple of days, I get pop-up "Error -2147319779" when I want to
>>>> start
>>>> Windows update. Is there a way that I can fix it?
>>>> My system is XP 64bit SP2 (last updated less than a month ago).

I have posted my hijackthis.LOGs on AumHa and SpwareHammer Forums and experts
didn't find any proof of malware infection so far.

See here:
http://spywarehammer.com/simplemachi...p?topic=1267.0
and
http://aumha.net/viewtopic.php?f=30&t=37288

So far I tried scanning with NOD32 v3, Trojan Remover, Supera Antispyware,
SpywareBlaster, AdAware 2008 and Malwarebyte's Anti Malware, Spybot Search &
Destroy, F-Secure BlackLight 2.2, and latest MS Malicious Software Removal
Tool 2.5 (windows-kb890830-v2.5.exe) - and was completely clean.


Is there something else you can advise me to do regarding my problem?



"PA Bear [MS MVP]" wrote:

> > 4. Checked for viruses, rootkits and spyware and I'm clean
>
> And how did you come to this conclusion?
>
> Repost:
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
> >> (in conjuction with some other utilities). HijackThis will NOT fix
> >> anything on its own, but it will help you to both identify and remove any
> >> hijackware/spyware with assistance from an expert. **Post your log to
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
> >> review by an expert in such matters, not here.**
>
> Until an expert gives your HijackThis log a clean bill of health and you can
> cite a link to the forum thread where you posted, there's no point in
> continuing this discussion or contact Windows Update Support, JP.
>
> PS: All signs point to a hijackware infection as the cause of your problems.
> Good luck.
>
> JP wrote:
> > Sorry for not including previous posts.
> >
> > I checked everything you suggested and none of the solutions worked.
> > Here is what I did:
> >
> > 1. tried http://www.updatexp.com/0x80070002.html
> > I even renamed all SoftwareDistribution folders (Windows folder, system32
> > and SysWOW64)
> >
> > 2. tried re-registering DLLs
> > http://groups.google.com/group/micro...40a576520d4f04
> > and
> > http://support.microsoft.com/default.aspx/kb/943144
> >
> > 3. I didn't tried this because I have everything present and working in
> > Services Control Manager
> > http://support.microsoft.com/kb/883614
> >
> > 4. Checked for viruses, rootkits and spyware and I'm clean
> >
> > If it's helpful - when Windows updates comes to the point (after checking
> > for latest updates) to choose "EXPRESS" or "CUSTOM" - when clicked on
> > EXPRESS
> > the "install updates" is grey-out (not the left one in menu pane, but the
> > button on the right) - I cannot click it; while clicking on the CUSTOM
> > gives
> > me the message "The website has encountered a problem and cannot display
> > the
> > page you are trying to view. The options provided below might help you
> > solve
> > the problem."
> >
> >
> > Here is the Windows Update log:
> <snip>
> >
> > "PA Bear [MS MVP]" wrote:
> >> To keep track of things, it helps immensely if you include all of
> >> previous
> >> message(s) in your replies to the newsgroup. Thank you.
> >>
> >> Assuming you're replying to my post:
> >>
> >> You receive a "Windows Update has encountered an error and cannot display
> >> the requested page" error message when you try to install an update:
> >> http://support.microsoft.com/kb/883614
> >>
> >> 0x80070002 Windows Update error
> >> http://www.updatexp.com/0x80070002.html
> >>
> >> See
> >> http://groups.google.com/group/micro...40a576520d4f04
> >>
> >> However, given that this appears to be a sudden, new problem, there's a
> >> very strong possibility that the problem is due to a hijackware
> >> infection.
> >>
> >> 1. See if you can download/run the MSRT manually:
> >> http://www.microsoft.com/security/ma...e/default.mspx
> >>
> >> 2. Run this online scan (in safe mode w/networking, if need be):
> >> http://onecare.live.com/site/en-us/center/howsafe.htm
> >>
> >> 3. Run additional checks for hijackware, including posting your
> >> hijackthis
> >> log to an appropriate forum.
> >>
> >> Checking for/Help with Hijackware
> >> http://aumha.org/a/parasite.htm
> >> http://aumha.org/a/quickfix.htm
> >> http://aumha.net/viewtopic.php?t=5878
> >> http://wiki.castlecops.com/Malware_R...:_Introduction
> >> http://mvps.org/winhelp2002/unwanted.htm
> >> http://inetexplorer.mvps.org/data/prevention.htm
> >> http://inetexplorer.mvps.org/tshoot.html
> >> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> >> http://defendingyourmachine2.blogspot.com/
> >> http://www.elephantboycomputers.com/...moving_Malware
> >>
> >> When all else fails, HijackThis v2.0.2
> >> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
> >> (in conjuction with some other utilities). HijackThis will NOT fix
> >> anything on its own, but it will help you to both identify and remove any
> >> hijackware/spyware with assistance from an expert. **Post your log to
> >> http://spywarehammer.com/simplemachi...php?board=10.0,
> >> http://forums.spybot.info/forumdisplay.php?f=22,
> >> http://aumha.net/viewforum.php?f=30, or another appropriate forum for
> >> review by an expert in such matters, not here.**
> >>
> >> If the procedures look too complex - and there is no shame in admitting
> >> this isn't your cup of tea - take the machine to a local, reputable and
> >> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> >> =====================
> >> Reposting:
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> JP wrote:
> >>> Thank you for links and tips.
> >>>
> >>> However, I didn't find any solution.
> >>>
> >>> I searched windows update LOG file and found these errors / warnings:
> >>>
> >>> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> >>> Cache: error 0x80070002
> >>>
> >>> - 796 e54 DtaStor WARNING: Attempted to add URL
> >>> http://download.windowsupdate.com/ms...08/11/*****etc...
> >>>
> >>> - 796 e54 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> >>> Cache: error 0x80070002
> >>>
> >>> I tried to fix this "error 0x80070002" following this
> >>> http://support.microsoft.com/?kbid=910336
> >>> and reinstalling the WU client
> >>> but the problem persists.
> >>>
> >>> Now when I started update and passed even the screen where it asks me if
> >>> I
> >>> want "express install" or custom choose which updates - and after couple
> >>> of
> >>> seconds of progress bar - the message just says this:
> >>> "The website has encountered a problem and cannot display the page you
> >>> are
> >>> trying to view. The options provided below might help you solve the
> >>> problem."
> >>>
> >>> In WindowsUpdate.log is still
> >>> - 796 2970 EEHndlr WARNING: Failed to populate ServiceStartup entries in
> >>> Cache: error 0x80070002
> >>>
> >>> Do you have any other solutions please?
> >> <PASTE>
> >> PA Bear [MS MVP] wrote:
> >>> Is Automatic Updates enabled (cf.
> >>> http://support.microsoft.com/kb/306525)?
> >>>
> >>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> >>> Update Services installation issues:
> >>> http://support.microsoft.com/kb/906602
> >>>
> >>> 1. See the "Need more help? Tell us what problem you are having" section
> >>> of
> >>> http://support.microsoft.com/ph/6527
> >>>
> >>> 2. You cannot install some updates or programs
> >>> http://support.microsoft.com/kb/822798
> >>>
> >>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
> >>> associated with the download/install or inability to reach/use Windows
> >>> Update website.
> >>>
> >>> How to read the WindowsUpdate.log file
> >>> http://support.microsoft.com/kb/902093
> >>>
> >>> 3b. Compare errors to those listed here:
> >>> http://www.bleepingcomputer.com/blog...showentry=1122
> >>> and/or go to http://windowsupdate.microsoft.com > click on Help and
> >>> Support
> >>> link in left pane > Solve problems on your own.
> >>> ====
> >>> Start a free Windows Update support incident request:
> >>> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>>
> >>> Support for Windows Update:
> >>> http://support.microsoft.com/gp/wusupport
> >>>
> >>> JP wrote:
> >>>> Last couple of days, I get pop-up "Error -2147319779" when I want to
> >>>> start
> >>>> Windows update. Is there a way that I can fix it?
> >>>> My system is XP 64bit SP2 (last updated less than a month ago).
>
>