Error: 80070005 (not NTFS system, Admin and System Permissions OK.

When i thought my PC had downloaded service pack 2 and when I install
received the following message screens:
"Inspecting your current configuration"
Details:
..... "Performing inventory" - Done
..... "Checking product key" - Copy Error

"Setup cannot copy the file branches.inf"
(Retry, Cancel, Browse)
but in the "Copy files location" is branches.inf OK, I see! (626 byte), but
the Retry key not working.
When I press the Cancel key - -> Access is denied.
Error Code: 80070005

Tried re-installing , get same error message every time.
Can anyone please advise me?

Best Regards

Robertsz

Hi,
Please check the attributes on C:\windows\inf\branches.inf and remove
read-only and hidden attributes on the file (if they are present)
This can be accomplished by running the following commands in a command
prompt (open command prompt by typing "cmd" in Start->Run)

attrib %windir%\inf\branches.inf
shows the attributes on the file
attrib -H -R %windir%\inf\branches.inf
removes the hidden and read-only attributes on the file

Now try the install again.
Please let us know if this fixes the problem

--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm


"Robertsz" <> wrote in message
news:A30EBC87-DBEA-44FE-B243-...
> When i thought my PC had downloaded service pack 2 and when I install
> received the following message screens:
> "Inspecting your current configuration"
> Details:
> .... "Performing inventory" - Done
> .... "Checking product key" - Copy Error
>
> "Setup cannot copy the file branches.inf"
> (Retry, Cancel, Browse)
> but in the "Copy files location" is branches.inf OK, I see! (626 byte),
> but
> the Retry key not working.
> When I press the Cancel key - -> Access is denied.
> Error Code: 80070005
>
> Tried re-installing , get same error message every time.
> Can anyone please advise me?
>
> Best Regards
>
> Robertsz
>
>

Hi,
Can you please send me c:\windows\svcpack.log and
c:\windows\WindowsUpdate.log (no space) via email
(please remove online from my email address to get the correct email
address)


--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm


"Robertsz" <> wrote in message
news2F5F412-B1EA-4468-AB4B-...
> Hi,
> Thanks your answer.
> My branches.inf is only "archive" attribute set.
>
> Best Regards
> Robertsz
>
> "Sudheer GN [MSFT]" wrote:
>
>> Hi,
>> Please check the attributes on C:\windows\inf\branches.inf and remove
>> read-only and hidden attributes on the file (if they are present)
>> This can be accomplished by running the following commands in a command
>> prompt (open command prompt by typing "cmd" in Start->Run)
>>
>> attrib %windir%\inf\branches.inf
>> shows the attributes on the file
>> attrib -H -R %windir%\inf\branches.inf
>> removes the hidden and read-only attributes on the file
>>
>> Now try the install again.
>> Please let us know if this fixes the problem
>>
>> --
>> Sudheer GN
>> Microsoft, BITS
>>
>> This posting is provided "As Is" with no warranties, and confers no
>> rights.
>> Use of included script samples are subject to the terms specified at
>> http://www.microsoft.com/info/cpyright.htm
>>
>>
>> "Robertsz" <> wrote in message
>> news:A30EBC87-DBEA-44FE-B243-...
>> > When i thought my PC had downloaded service pack 2 and when I install
>> > received the following message screens:
>> > "Inspecting your current configuration"
>> > Details:
>> > .... "Performing inventory" - Done
>> > .... "Checking product key" - Copy Error
>> >
>> > "Setup cannot copy the file branches.inf"
>> > (Retry, Cancel, Browse)
>> > but in the "Copy files location" is branches.inf OK, I see! (626
>> > byte),
>> > but
>> > the Retry key not working.
>> > When I press the Cancel key - -> Access is denied.
>> > Error Code: 80070005
>> >
>> > Tried re-installing , get same error message every time.
>> > Can anyone please advise me?
>> >
>> > Best Regards
>> >
>> > Robertsz
>> >
>> >
>>
>>
>>

Hi,
I investigated this problem via email and the problem on Robert's machine
was that C:\windows\inf\branches.inf had read-only attribute set.
This was preventing XPSP2 install from copying the branches.inf file
To fix the problem, open a command-prompt (Start->Run and type "cmd")
and run the command
attrib -R -H %windir%\inf\branches.inf

Then retry the install.

This worked for Robert.

This problem/solution is applicable for any Windows update released after
July 2004, and not just XPSP2.

--
Sudheer GN
Microsoft, BITS

This posting is provided "As Is" with no warranties, and confers no rights.
Use of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm



"Robertsz" <> wrote in message
news:4C11E20F-E8E3-4A50-B5B0-...
> Hi,
> Thank you.
> I send some minutes ago.
>
> Best Regards:
> Robertsz
>
> "Sudheer GN [MSFT]" wrote:
>
>> Hi,
>> Can you please send me c:\windows\svcpack.log and
>> c:\windows\WindowsUpdate.log (no space) via email
>> (please remove online from my email address to get the correct email
>> address)
>>
>>
>> --
>> Sudheer GN
>> Microsoft, BITS
>>
>> This posting is provided "As Is" with no warranties, and confers no
>> rights.
>> Use of included script samples are subject to the terms specified at
>> http://www.microsoft.com/info/cpyright.htm
>>
>>
>> "Robertsz" <> wrote in message
>> news2F5F412-B1EA-4468-AB4B-...
>> > Hi,
>> > Thanks your answer.
>> > My branches.inf is only "archive" attribute set.
>> >
>> > Best Regards
>> > Robertsz
>> >
>> > "Sudheer GN [MSFT]" wrote:
>> >
>> >> Hi,
>> >> Please check the attributes on C:\windows\inf\branches.inf and remove
>> >> read-only and hidden attributes on the file (if they are present)
>> >> This can be accomplished by running the following commands in a
>> >> command
>> >> prompt (open command prompt by typing "cmd" in Start->Run)
>> >>
>> >> attrib %windir%\inf\branches.inf
>> >> shows the attributes on the file
>> >> attrib -H -R %windir%\inf\branches.inf
>> >> removes the hidden and read-only attributes on the file
>> >>
>> >> Now try the install again.
>> >> Please let us know if this fixes the problem
>> >>
>> >> --
>> >> Sudheer GN
>> >> Microsoft, BITS
>> >>
>> >> This posting is provided "As Is" with no warranties, and confers no
>> >> rights.
>> >> Use of included script samples are subject to the terms specified at
>> >> http://www.microsoft.com/info/cpyright.htm
>> >>
>> >>
>> >> "Robertsz" <> wrote in message
>> >> news:A30EBC87-DBEA-44FE-B243-...
>> >> > When i thought my PC had downloaded service pack 2 and when I
>> >> > install
>> >> > received the following message screens:
>> >> > "Inspecting your current configuration"
>> >> > Details:
>> >> > .... "Performing inventory" - Done
>> >> > .... "Checking product key" - Copy Error
>> >> >
>> >> > "Setup cannot copy the file branches.inf"
>> >> > (Retry, Cancel, Browse)
>> >> > but in the "Copy files location" is branches.inf OK, I see! (626
>> >> > byte),
>> >> > but
>> >> > the Retry key not working.
>> >> > When I press the Cancel key - -> Access is denied.
>> >> > Error Code: 80070005
>> >> >
>> >> > Tried re-installing , get same error message every time.
>> >> > Can anyone please advise me?
>> >> >
>> >> > Best Regards
>> >> >
>> >> > Robertsz
>> >> >
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>