Error 80070020 trying to install KB955519

Running Vista Home Premium SP1 64-bit, have been unable to get this update to
install. Tried both using Windows Update and downloading standalone. Have
disabled McAfee antivirus, msconfig selective startup, etc., with no luck.
Any suggestions?

You receive a "0x80070020 The process cannot access the file because it is
being used by another process" error message when you try to download an
update from Windows Update or from Microsoft Update
http://support.microsoft.com/kb/883825

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"rjc" <> wrote in message
news:0201A496-0363-4F0D-8302-...
> Running Vista Home Premium SP1 64-bit, have been unable to get this update
> to
> install. Tried both using Windows Update and downloading standalone.
> Have
> disabled McAfee antivirus, msconfig selective startup, etc., with no luck.
> Any suggestions?
>

Thanks, I had already found that article and tried all of the methods. 1)
Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware and AV,
5) disabled firewall.

I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my local
drive, and tried running it with all of the above methods and still get the
error.

Here is what seems to be the relevant sections of WindowsUpdate.log and
Logs\CBS\CBS.log, which don't seem to say anything more than reporting the
80070020 error. Is there another logfile somewhere that would have more
detail (like, which file can't be accessed or which process has it opened)?

>>>>>>>>>
WindowsUpdate.log:
>>>>>>>>>

2008-11-20 05:49:33:829 42572 a654 Handler :: START :: Handler: CBS Install
2008-11-20 05:49:33:829 42572 a654 Handler :::::::::
2008-11-20 05:49:33:834 42572 a654 Handler Starting install of CBS update
9C6752F4-CB4B-4585-A239-76B492764F43
2008-11-20 05:49:33:845 42572 a654 Handler CBS package identity:
Package_for_KB955519~31bf3856ad364e35~amd64~~6.0.1 .0
2008-11-20 05:49:33:881 42572 a654 Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\4b 91b64ce2abe7c1037c90a0f4bcc905\Windows6.0-KB955519-x64.cab,
workingdir=C:\Windows\SoftwareDistribution\Downloa d\4b91b64ce2abe7c1037c90a0f4bcc905\inst
2008-11-20 05:50:06:238 42572 a65c Handler FATAL: CBS called Error with
0x80070020,
2008-11-20 05:50:06:705 42572 a654 Handler FATAL: Completed install of CBS
update with type=0, requiresReboot=0, installerError=1, hr=0x80070020
2008-11-20 05:50:06:719 42572 a654 Handler :::::::::
2008-11-20 05:50:06:719 42572 a654 Handler :: END :: Handler: CBS Install

>>>>>>>>>
CBS.log:
>>>>>>>>>

2008-11-20 05:49:47, Info CSI 00000035 Performing 22
operations; 22 are not lock/unlock and follow:
Pin (3): flags: 0 tlc: [5552ed4cda52d15a4d3dedd26009e19d, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-36_neutral_LDR"
ncdata: [l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [1d1d16625ff50e1cfdfe462eb313ff2e, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-37_neutral_GDR"
ncdata: [l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [0c3151841cf8281cf54f3c2a74bcaaa9, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-38_neutral_LDR"
ncdata: [l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [9c68ad1618aee1d3783abf7c2721ca9c, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name: [l:152{76}]"Package_5_for_KB955
2008-11-20 05:49:47, Info CSI
519~31bf3856ad364e35~amd64~~6.0.1.0.955519-39_neutral_GDR" ncdata:
[l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [f6758fb7574c42c7a0dcdd465a86b98b, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-40_neutral_LDR"
ncdata: [l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [78a6f1b898679c205c7504f9741d38c4, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-41_neutral_GDR"
ncdata: [l:2{1}]"3") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [b8446a581b3c02e521e535e6dea1f9be, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-42_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [73c33417a25e925a666a424fb8969122, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref:
2008-11-20 05:49:47, Info CSI ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-43_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [c6c51ee075f84b7d0a22bd1996e47587, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-44_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [aac25e6d14bd6c7484bb877563332dee, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-45_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [45410b72cfd5229e8883e214cf7c6854, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-46_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [3051fc57f82a25ba0fbc8387c91f567f, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS,
2008-11-20 05:49:47, Info CSI PublicKeyToken = {l:8
b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref:
( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-47_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [87b0103287fb74a17a37f8e81bce3902, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-48_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [aed4805ec7275cf3b4d200aaa76183a4, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-49_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [84d0a9355bd65311febca13a20a52b40, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-50_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [6188a362c116e469600af91586ac77a2, Versio
2008-11-20 05:49:47, Info CSI n = 6.0.6000.16724, pA =
PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS,
PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral,
PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-51_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [3bf033e27f3a6d19bb8d5968fa169dcc, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-52_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [4105f80213974857bc8d24eee1515ad6, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-53_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [38b56852c20112d7e0ac28fe2eee2fe8, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-54_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint: [l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b
2008-11-20 05:49:47, Info CSI
9086e988f529efc9a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [24fc4a32e943ef433cfa0cc06c56a46e, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-55_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [49bf7db5965752ffa627d1fd2e4ad4b7, Version =
6.0.6000.20889, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-56_neutral_LDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
Pin (3): flags: 0 tlc: [25ca608a7f6c44163246275565abff9f, Version =
6.0.6000.16724, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral,
VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type
neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid:
{d16d444c-56d8-11d5-882d-0080c847b195} name:
[l:152{76}]"Package_5_for_KB955519~31bf3856ad364e35~amd64~~6. 0.1.0.955519-57_neutral_GDR"
ncdata: [l:2{1}]"2") thumbprint:
[l:128{64}]"8ec4340bda323f4d6e2696632e9ba033b9086e988f529efc9 a9dd5795d4d9dfb"
2008-11-20 05:49:47, Info CSI 00000036 Component change
list:
2008-11-20 05:49:48, Info CSI 00000037
ICSITransaction::Commit calling IStorePendingTransaction::Apply -
coldpatching=FALSE applyflags=7
2008-11-20 05:49:48, Info CSI 00000038 Creating NT
transaction (seq 1), objectname [6]"(null)"
2008-11-20 05:49:48, Info CSI 00000039 Created NT
transaction (seq 1) result 0x00000000, handle @0x133c
2008-11-20 05:49:50, Info CSI
0000003a@2008/11/20:10:49:50.293 CSI perf trace:
CSIPERF:TXCOMMIT;1045561
2008-11-20 05:49:50, Info CSI 0000003b Creating NT
transaction (seq 2), objectname [6]"(null)"
2008-11-20 05:49:50, Info CSI 0000003c Created NT
transaction (seq 2) result 0x00000000, handle @0x1330
2008-11-20 05:49:50, Info CSI
0000003d@2008/11/20:10:49:50.790 CSI perf trace:
CSIPERF:TXCOMMIT;505702
2008-11-20 05:50:00, Info CSI
0000003e@2008/11/20:10:50:00.076 CSI Transaction @0x1d75240 destroyed
2008-11-20 05:50:00, Info CBS WER: Generating failure
report for package: Package_for_KB955519~31bf3856ad364e35~amd64~~6.0.1 .0,
status: 0x80070020, failure source: Resolve, start state: 2, target state: 7
2008-11-20 05:50:06, Info CBS Exec: Processing complete.
Session: 29969149:2894393345, Package:
Package_for_KB955519~31bf3856ad364e35~amd64~~6.0.1 .0, hr: 0x80070020
2008-11-20 05:50:06, Info CBS Exec: End: nested restore
point - complete.


"TaurArian" wrote:

> You receive a "0x80070020 The process cannot access the file because it is
> being used by another process" error message when you try to download an
> update from Windows Update or from Microsoft Update
> http://support.microsoft.com/kb/883825
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties or
> guarantees and doesn't give any rights.
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "rjc" <> wrote in message
> news:0201A496-0363-4F0D-8302-...
> > Running Vista Home Premium SP1 64-bit, have been unable to get this update
> > to
> > install. Tried both using Windows Update and downloading standalone.
> > Have
> > disabled McAfee antivirus, msconfig selective startup, etc., with no luck.
> > Any suggestions?
> >
>
>
>

<kibbitz>
When did you install Vista SP1? Did you install it manually or via Windows
Update?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)? Were any of these applications running
in the background when you installed Vista SP1?

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09

• US:
http://support.microsoft.com/oas/def...4&gprid=500921

• CA:
http://support.microsoft.com/oas/def...4&gprid=500921

• UK:
http://support.microsoft.com/oas/def...4&gprid=500921

• AU:
http://support.microsoft.com/oas/def...4&gprid=500921

• Other: http://support.microsoft.com/oas/default.aspx | select Windows
Vista | select Windows Vista Service Pack 1 </kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

rjc wrote:
> Thanks, I had already found that article and tried all of the methods. 1)
> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware and
> AV,
> 5) disabled firewall.
>
> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
> local
> drive, and tried running it with all of the above methods and still get
> the
> error.
>
> Here is what seems to be the relevant sections of WindowsUpdate.log and
> Logs\CBS\CBS.log, which don't seem to say anything more than reporting the
> 80070020 error. Is there another logfile somewhere that would have more
> detail (like, which file can't be accessed or which process has it
> opened)?
<snip>
>
> "TaurArian" wrote:
>> You receive a "0x80070020 The process cannot access the file because it
>> is
>> being used by another process" error message when you try to download an
>> update from Windows Update or from Microsoft Update
>> http://support.microsoft.com/kb/883825
>>
>> "rjc" <> wrote in message
>> news:0201A496-0363-4F0D-8302-...
>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
>>> update
>>> to
>>> install. Tried both using Windows Update and downloading standalone.
>>> Have
>>> disabled McAfee antivirus, msconfig selective startup, etc., with no
>>> luck.
>>> Any suggestions?

Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.

McAfee Antivirus, free from Comcast, set to receive updates automatically.
Have tried running with antivirus disabled from McAfee Security Center, as
well as msconfig selective startup. (In safe mode with network support, the
installer refuses to run.)

The only anti-spyware is McAfee and Defender, and have tried turning them
off as above.

No third party firewall, and turned Windows Firewall off.


"PA Bear [MS MVP]" wrote:

> <kibbitz>
> When did you install Vista SP1? Did you install it manually or via Windows
> Update?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)? Were any of these applications running
> in the background when you installed Vista SP1?
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
>
> • US:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • CA:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • UK:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • AU:
> http://support.microsoft.com/oas/def...4&gprid=500921
>
> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> Vista | select Windows Vista Service Pack 1 </kibbitz>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> rjc wrote:
> > Thanks, I had already found that article and tried all of the methods. 1)
> > Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware and
> > AV,
> > 5) disabled firewall.
> >
> > I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
> > local
> > drive, and tried running it with all of the above methods and still get
> > the
> > error.
> >
> > Here is what seems to be the relevant sections of WindowsUpdate.log and
> > Logs\CBS\CBS.log, which don't seem to say anything more than reporting the
> > 80070020 error. Is there another logfile somewhere that would have more
> > detail (like, which file can't be accessed or which process has it
> > opened)?
> <snip>
> >
> > "TaurArian" wrote:
> >> You receive a "0x80070020 The process cannot access the file because it
> >> is
> >> being used by another process" error message when you try to download an
> >> update from Windows Update or from Microsoft Update
> >> http://support.microsoft.com/kb/883825
> >>
> >> "rjc" <> wrote in message
> >> news:0201A496-0363-4F0D-8302-...
> >>> Running Vista Home Premium SP1 64-bit, have been unable to get this
> >>> update
> >>> to
> >>> install. Tried both using Windows Update and downloading standalone.
> >>> Have
> >>> disabled McAfee antivirus, msconfig selective startup, etc., with no
> >>> luck.
> >>> Any suggestions?
>
>

If Vista SP1 came preinstall on the machine, you don't qualify for the free
SP1 support from MS, so scratch that.

Speaking of preinstalled software, what (if any) anti-virus or security
suite free-trial software (e.g., Norton; another McAfee application) came
preinstalled on the machine when you bought it? Did you uninstall it before
you installed the McAfee Security Center-freebie from Comcast?

rjc wrote:
> Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.
>
> McAfee Antivirus, free from Comcast, set to receive updates automatically.
> Have tried running with antivirus disabled from McAfee Security Center, as
> well as msconfig selective startup. (In safe mode with network support,
> the
> installer refuses to run.)
>
> The only anti-spyware is McAfee and Defender, and have tried turning them
> off as above.
>
> No third party firewall, and turned Windows Firewall off.
>
>
> "PA Bear [MS MVP]" wrote:
>> <kibbitz>
>> When did you install Vista SP1? Did you install it manually or via
>> Windows
>> Update?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)? Were any of these
>> applications running in the background when you installed Vista SP1?
>>
>> Unlimited installation and compatibility support for Vista SP1 is
>> available
>> at no charge through 18 Mar-09
>>
>> • US:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • CA:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • UK:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • AU:
>> http://support.microsoft.com/oas/def...4&gprid=500921
>>
>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>> Vista | select Windows Vista Service Pack 1 </kibbitz>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> rjc wrote:
>>> Thanks, I had already found that article and tried all of the methods.
>>> 1)
>>> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware and
>>> AV,
>>> 5) disabled firewall.
>>>
>>> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
>>> local
>>> drive, and tried running it with all of the above methods and still get
>>> the
>>> error.
>>>
>>> Here is what seems to be the relevant sections of WindowsUpdate.log and
>>> Logs\CBS\CBS.log, which don't seem to say anything more than reporting
>>> the
>>> 80070020 error. Is there another logfile somewhere that would have more
>>> detail (like, which file can't be accessed or which process has it
>>> opened)?
>> <snip>
>>>
>>> "TaurArian" wrote:
>>>> You receive a "0x80070020 The process cannot access the file because it
>>>> is
>>>> being used by another process" error message when you try to download
>>>> an
>>>> update from Windows Update or from Microsoft Update
>>>> http://support.microsoft.com/kb/883825
>>>>
>>>> "rjc" <> wrote in message
>>>> news:0201A496-0363-4F0D-8302-...
>>>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
>>>>> update
>>>>> to
>>>>> install. Tried both using Windows Update and downloading standalone.
>>>>> Have
>>>>> disabled McAfee antivirus, msconfig selective startup, etc., with no
>>>>> luck.
>>>>> Any suggestions?

Norton Internet Security came pre-installed. I uninstalled it when it
expired and installed the McAfee. I have also run the Symantec removal tool
again since then.

Thanks,
Ray

"PA Bear [MS MVP]" wrote:

> If Vista SP1 came preinstall on the machine, you don't qualify for the free
> SP1 support from MS, so scratch that.
>
> Speaking of preinstalled software, what (if any) anti-virus or security
> suite free-trial software (e.g., Norton; another McAfee application) came
> preinstalled on the machine when you bought it? Did you uninstall it before
> you installed the McAfee Security Center-freebie from Comcast?
>
> rjc wrote:
> > Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.
> >
> > McAfee Antivirus, free from Comcast, set to receive updates automatically.
> > Have tried running with antivirus disabled from McAfee Security Center, as
> > well as msconfig selective startup. (In safe mode with network support,
> > the
> > installer refuses to run.)
> >
> > The only anti-spyware is McAfee and Defender, and have tried turning them
> > off as above.
> >
> > No third party firewall, and turned Windows Firewall off.
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >> <kibbitz>
> >> When did you install Vista SP1? Did you install it manually or via
> >> Windows
> >> Update?
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)? Were any of these
> >> applications running in the background when you installed Vista SP1?
> >>
> >> Unlimited installation and compatibility support for Vista SP1 is
> >> available
> >> at no charge through 18 Mar-09
> >>
> >> • US:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • CA:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • UK:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • AU:
> >> http://support.microsoft.com/oas/def...4&gprid=500921
> >>
> >> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> >> Vista | select Windows Vista Service Pack 1 </kibbitz>
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >> AumHa VSOP & Admin http://aumha.net
> >> DTS-L http://dts-l.net/
> >>
> >> rjc wrote:
> >>> Thanks, I had already found that article and tried all of the methods.
> >>> 1)
> >>> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware and
> >>> AV,
> >>> 5) disabled firewall.
> >>>
> >>> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
> >>> local
> >>> drive, and tried running it with all of the above methods and still get
> >>> the
> >>> error.
> >>>
> >>> Here is what seems to be the relevant sections of WindowsUpdate.log and
> >>> Logs\CBS\CBS.log, which don't seem to say anything more than reporting
> >>> the
> >>> 80070020 error. Is there another logfile somewhere that would have more
> >>> detail (like, which file can't be accessed or which process has it
> >>> opened)?
> >> <snip>
> >>>
> >>> "TaurArian" wrote:
> >>>> You receive a "0x80070020 The process cannot access the file because it
> >>>> is
> >>>> being used by another process" error message when you try to download
> >>>> an
> >>>> update from Windows Update or from Microsoft Update
> >>>> http://support.microsoft.com/kb/883825
> >>>>
> >>>> "rjc" <> wrote in message
> >>>> news:0201A496-0363-4F0D-8302-...
> >>>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
> >>>>> update
> >>>>> to
> >>>>> install. Tried both using Windows Update and downloading standalone.
> >>>>> Have
> >>>>> disabled McAfee antivirus, msconfig selective startup, etc., with no
> >>>>> luck.
> >>>>> Any suggestions?
>
>

Open up the Task Manager and find out what else is running that could
possibly be interferring with Windows Update and locking up the files etc.

It's going to be a slow process of elimination.

Are you running any programs such as Spybot?



--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"rjc" <> wrote in message
news:0AEC9E43-309E-4CF5-A9CC-...
> Norton Internet Security came pre-installed. I uninstalled it when it
> expired and installed the McAfee. I have also run the Symantec removal
> tool
> again since then.
>
> Thanks,
> Ray
>
> "PA Bear [MS MVP]" wrote:
>
>> If Vista SP1 came preinstall on the machine, you don't qualify for the
>> free
>> SP1 support from MS, so scratch that.
>>
>> Speaking of preinstalled software, what (if any) anti-virus or security
>> suite free-trial software (e.g., Norton; another McAfee application) came
>> preinstalled on the machine when you bought it? Did you uninstall it
>> before
>> you installed the McAfee Security Center-freebie from Comcast?
>>
>> rjc wrote:
>> > Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.
>> >
>> > McAfee Antivirus, free from Comcast, set to receive updates
>> > automatically.
>> > Have tried running with antivirus disabled from McAfee Security Center,
>> > as
>> > well as msconfig selective startup. (In safe mode with network
>> > support,
>> > the
>> > installer refuses to run.)
>> >
>> > The only anti-spyware is McAfee and Defender, and have tried turning
>> > them
>> > off as above.
>> >
>> > No third party firewall, and turned Windows Firewall off.
>> >
>> >
>> > "PA Bear [MS MVP]" wrote:
>> >> <kibbitz>
>> >> When did you install Vista SP1? Did you install it manually or via
>> >> Windows
>> >> Update?
>> >>
>> >> What anti-virus application or security suite is installed and is your
>> >> subscription current? What anti-spyware applications (other than
>> >> Defender)? What third-party firewall (if any)? Were any of these
>> >> applications running in the background when you installed Vista SP1?
>> >>
>> >> Unlimited installation and compatibility support for Vista SP1 is
>> >> available
>> >> at no charge through 18 Mar-09
>> >>
>> >> . US:
>> >> http://support.microsoft.com/oas/def...4&gprid=500921
>> >>
>> >> . CA:
>> >> http://support.microsoft.com/oas/def...4&gprid=500921
>> >>
>> >> . UK:
>> >> http://support.microsoft.com/oas/def...4&gprid=500921
>> >>
>> >> . AU:
>> >> http://support.microsoft.com/oas/def...4&gprid=500921
>> >>
>> >> . Other: http://support.microsoft.com/oas/default.aspx | select
>> >> Windows
>> >> Vista | select Windows Vista Service Pack 1 </kibbitz>
>> >> --
>> >> ~Robear Dyer (PA Bear)
>> >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> >> AumHa VSOP & Admin http://aumha.net
>> >> DTS-L http://dts-l.net/
>> >>
>> >> rjc wrote:
>> >>> Thanks, I had already found that article and tried all of the
>> >>> methods.
>> >>> 1)
>> >>> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware
>> >>> and
>> >>> AV,
>> >>> 5) disabled firewall.
>> >>>
>> >>> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on
>> >>> my
>> >>> local
>> >>> drive, and tried running it with all of the above methods and still
>> >>> get
>> >>> the
>> >>> error.
>> >>>
>> >>> Here is what seems to be the relevant sections of WindowsUpdate.log
>> >>> and
>> >>> Logs\CBS\CBS.log, which don't seem to say anything more than
>> >>> reporting
>> >>> the
>> >>> 80070020 error. Is there another logfile somewhere that would have
>> >>> more
>> >>> detail (like, which file can't be accessed or which process has it
>> >>> opened)?
>> >> <snip>
>> >>>
>> >>> "TaurArian" wrote:
>> >>>> You receive a "0x80070020 The process cannot access the file because
>> >>>> it
>> >>>> is
>> >>>> being used by another process" error message when you try to
>> >>>> download
>> >>>> an
>> >>>> update from Windows Update or from Microsoft Update
>> >>>> http://support.microsoft.com/kb/883825
>> >>>>
>> >>>> "rjc" <> wrote in message
>> >>>> news:0201A496-0363-4F0D-8302-...
>> >>>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
>> >>>>> update
>> >>>>> to
>> >>>>> install. Tried both using Windows Update and downloading
>> >>>>> standalone.
>> >>>>> Have
>> >>>>> disabled McAfee antivirus, msconfig selective startup, etc., with
>> >>>>> no
>> >>>>> luck.
>> >>>>> Any suggestions?
>>
>>

What TaurArian said.

>>> No third party firewall, and turned Windows Firewall off.

McAfee Security Suite includes the McAfee Firewall: If you disable it and
then enable the Windows Firewall, does the problem persist?

Is the HP machine still under warranty or Service Contract?

rjc wrote:
> Norton Internet Security came pre-installed. I uninstalled it when it
> expired and installed the McAfee. I have also run the Symantec removal
> tool
> again since then.
>
> Thanks,
> Ray
>
> "PA Bear [MS MVP]" wrote:
>
>> If Vista SP1 came preinstall on the machine, you don't qualify for the
>> free
>> SP1 support from MS, so scratch that.
>>
>> Speaking of preinstalled software, what (if any) anti-virus or security
>> suite free-trial software (e.g., Norton; another McAfee application) came
>> preinstalled on the machine when you bought it? Did you uninstall it
>> before you installed the McAfee Security Center-freebie from Comcast?
>>
>> rjc wrote:
>>> Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.
>>>
>>> McAfee Antivirus, free from Comcast, set to receive updates
>>> automatically.
>>> Have tried running with antivirus disabled from McAfee Security Center,
>>> as
>>> well as msconfig selective startup. (In safe mode with network support,
>>> the
>>> installer refuses to run.)
>>>
>>> The only anti-spyware is McAfee and Defender, and have tried turning
>>> them
>>> off as above.
>>>
>>> No third party firewall, and turned Windows Firewall off.
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> <kibbitz>
>>>> When did you install Vista SP1? Did you install it manually or via
>>>> Windows
>>>> Update?
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)? Were any of these
>>>> applications running in the background when you installed Vista SP1?
>>>>
>>>> Unlimited installation and compatibility support for Vista SP1 is
>>>> available
>>>> at no charge through 18 Mar-09
>>>>
>>>> • US:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • CA:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • UK:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • AU:
>>>> http://support.microsoft.com/oas/def...4&gprid=500921
>>>>
>>>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
>>>> Vista | select Windows Vista Service Pack 1 </kibbitz>
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>>>> AumHa VSOP & Admin http://aumha.net
>>>> DTS-L http://dts-l.net/
>>>>
>>>> rjc wrote:
>>>>> Thanks, I had already found that article and tried all of the methods.
>>>>> 1)
>>>>> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware
>>>>> and
>>>>> AV,
>>>>> 5) disabled firewall.
>>>>>
>>>>> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
>>>>> local
>>>>> drive, and tried running it with all of the above methods and still
>>>>> get
>>>>> the
>>>>> error.
>>>>>
>>>>> Here is what seems to be the relevant sections of WindowsUpdate.log
>>>>> and
>>>>> Logs\CBS\CBS.log, which don't seem to say anything more than reporting
>>>>> the
>>>>> 80070020 error. Is there another logfile somewhere that would have
>>>>> more
>>>>> detail (like, which file can't be accessed or which process has it
>>>>> opened)?
>>>> <snip>
>>>>>
>>>>> "TaurArian" wrote:
>>>>>> You receive a "0x80070020 The process cannot access the file because
>>>>>> it
>>>>>> is
>>>>>> being used by another process" error message when you try to download
>>>>>> an
>>>>>> update from Windows Update or from Microsoft Update
>>>>>> http://support.microsoft.com/kb/883825
>>>>>>
>>>>>> "rjc" <> wrote in message
>>>>>> news:0201A496-0363-4F0D-8302-...
>>>>>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
>>>>>>> update
>>>>>>> to
>>>>>>> install. Tried both using Windows Update and downloading
>>>>>>> standalone.
>>>>>>> Have
>>>>>>> disabled McAfee antivirus, msconfig selective startup, etc., with no
>>>>>>> luck.
>>>>>>> Any suggestions?

I have turned off everything in McAfee Security Center. I have also tried
the "selective startup" with all non-Microsoft services disabled. And I also
tried uninstalling McAfee.

The HP was purchased in July . Are you suggesting contacting HP support?

Thanks,
Ray

"PA Bear [MS MVP]" wrote:

> What TaurArian said.
>
> >>> No third party firewall, and turned Windows Firewall off.
>
> McAfee Security Suite includes the McAfee Firewall: If you disable it and
> then enable the Windows Firewall, does the problem persist?
>
> Is the HP machine still under warranty or Service Contract?
>
> rjc wrote:
> > Norton Internet Security came pre-installed. I uninstalled it when it
> > expired and installed the McAfee. I have also run the Symantec removal
> > tool
> > again since then.
> >
> > Thanks,
> > Ray
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> If Vista SP1 came preinstall on the machine, you don't qualify for the
> >> free
> >> SP1 support from MS, so scratch that.
> >>
> >> Speaking of preinstalled software, what (if any) anti-virus or security
> >> suite free-trial software (e.g., Norton; another McAfee application) came
> >> preinstalled on the machine when you bought it? Did you uninstall it
> >> before you installed the McAfee Security Center-freebie from Comcast?
> >>
> >> rjc wrote:
> >>> Vista SP1 was preinstalled by the manufacturer, HP TouchSmart IQ506.
> >>>
> >>> McAfee Antivirus, free from Comcast, set to receive updates
> >>> automatically.
> >>> Have tried running with antivirus disabled from McAfee Security Center,
> >>> as
> >>> well as msconfig selective startup. (In safe mode with network support,
> >>> the
> >>> installer refuses to run.)
> >>>
> >>> The only anti-spyware is McAfee and Defender, and have tried turning
> >>> them
> >>> off as above.
> >>>
> >>> No third party firewall, and turned Windows Firewall off.
> >>>
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> <kibbitz>
> >>>> When did you install Vista SP1? Did you install it manually or via
> >>>> Windows
> >>>> Update?
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)? Were any of these
> >>>> applications running in the background when you installed Vista SP1?
> >>>>
> >>>> Unlimited installation and compatibility support for Vista SP1 is
> >>>> available
> >>>> at no charge through 18 Mar-09
> >>>>
> >>>> • US:
> >>>> http://support.microsoft.com/oas/def...4&gprid=500921
> >>>>
> >>>> • CA:
> >>>> http://support.microsoft.com/oas/def...4&gprid=500921
> >>>>
> >>>> • UK:
> >>>> http://support.microsoft.com/oas/def...4&gprid=500921
> >>>>
> >>>> • AU:
> >>>> http://support.microsoft.com/oas/def...4&gprid=500921
> >>>>
> >>>> • Other: http://support.microsoft.com/oas/default.aspx | select Windows
> >>>> Vista | select Windows Vista Service Pack 1 </kibbitz>
> >>>> --
> >>>> ~Robear Dyer (PA Bear)
> >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> >>>> AumHa VSOP & Admin http://aumha.net
> >>>> DTS-L http://dts-l.net/
> >>>>
> >>>> rjc wrote:
> >>>>> Thanks, I had already found that article and tried all of the methods.
> >>>>> 1)
> >>>>> Reboot, 2) Safe mode with network, 3) clean boot, 4) disable spyware
> >>>>> and
> >>>>> AV,
> >>>>> 5) disabled firewall.
> >>>>>
> >>>>> I have downloaded the file Windows6.0-KB955519-x64.msu, saved it on my
> >>>>> local
> >>>>> drive, and tried running it with all of the above methods and still
> >>>>> get
> >>>>> the
> >>>>> error.
> >>>>>
> >>>>> Here is what seems to be the relevant sections of WindowsUpdate.log
> >>>>> and
> >>>>> Logs\CBS\CBS.log, which don't seem to say anything more than reporting
> >>>>> the
> >>>>> 80070020 error. Is there another logfile somewhere that would have
> >>>>> more
> >>>>> detail (like, which file can't be accessed or which process has it
> >>>>> opened)?
> >>>> <snip>
> >>>>>
> >>>>> "TaurArian" wrote:
> >>>>>> You receive a "0x80070020 The process cannot access the file because
> >>>>>> it
> >>>>>> is
> >>>>>> being used by another process" error message when you try to download
> >>>>>> an
> >>>>>> update from Windows Update or from Microsoft Update
> >>>>>> http://support.microsoft.com/kb/883825
> >>>>>>
> >>>>>> "rjc" <> wrote in message
> >>>>>> news:0201A496-0363-4F0D-8302-...
> >>>>>>> Running Vista Home Premium SP1 64-bit, have been unable to get this
> >>>>>>> update
> >>>>>>> to
> >>>>>>> install. Tried both using Windows Update and downloading
> >>>>>>> standalone.
> >>>>>>> Have
> >>>>>>> disabled McAfee antivirus, msconfig selective startup, etc., with no
> >>>>>>> luck.
> >>>>>>> Any suggestions?
>
>