Error 800704DD

Win XP Pro SP1

Logged in as administrator.

Trying to Windows update. Getting the dreaded 800704DD error. Have looked at
http://support.microsoft.com/kb/910341, to no avail.

Here's the most recent windowsupdate.log entry...

2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking whether
self-update is required ***********
2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddService -----------
2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
{7971f918-a847-4430-9279-4a52d1efe18d}
2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
2009-01-10 12:07:49:892 1464 e8c Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)
2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
2009-01-10 12:07:49:902 1464 f44 Service WARNING: GetUserTokenFromSessionId
failed with error 800704dd for session 0
2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
self-update/shutdown event (hr=0X800704DD)
2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
connection to the service. (hr=800704DD)

Hello Dale,

See <http://support.microsoft.com/?kbid=910341> for possible help.

Good luck
-=-


"Dale" wrote:

> Win XP Pro SP1
>
> Logged in as administrator.
>
> Trying to Windows update. Getting the dreaded 800704DD error. Have looked at
> http://support.microsoft.com/kb/910341, to no avail.
>
> Here's the most recent windowsupdate.log entry...
>
> 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking whether
> self-update is required ***********
> 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required version
> = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required version
> = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
> IUpdateServiceManager::AddService -----------
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
> {7971f918-a847-4430-9279-4a52d1efe18d}
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> 2009-01-10 12:07:49:892 1464 e8c Service WARNING: GetUserTokenFromSessionId
> failed with error 800704dd for session 0
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
> self-update/shutdown event (hr=0X800704DD)
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
> connection to the service. (hr=800704DD)
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
> 2009-01-10 12:07:49:902 1464 f44 Service WARNING: GetUserTokenFromSessionId
> failed with error 800704dd for session 0
> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
> self-update/shutdown event (hr=0X800704DD)
> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
> connection to the service. (hr=800704DD)
>

> Win XP Pro SP1...

HOW TO get WinXP SP1 fully patched:

1. Download & save the installer for WinXP SP3 to your desktop:
http://www.microsoft.com/downloads/d...8-1e1555d4f3d4

[Yes, you can skip WinXP SP2 altogether.]

2. Read & heed:
http://msmvps.com/blogs/harrywaldron...tallation.aspx

3. Logged in as Administrator, if necessary, double-click on the saved file
to install WinXP SP3. Follow all prompts; be patient, and reboot twice when
the install completes.

4. Do Resolution Method 2 here (trust me):
http://support.microsoft.com/kb/943144

5. Go to http://windowsupdate.microsoft.com | Install any required software
then click on CONTINUE | Select CUSTOM and scan | Install any critical
security updates offered. Again, follow all prompts.

[I do NOT recommend installing IE7 via Windows Update.]

6. Make certain that Automatic Updates is enabled; cf.
http://support.microsoft.com/kb/306525

Additional References:

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada. Go to
http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
XP" then select "Windows XP Service Pack 3"

Protect Your PC!
http://www.microsoft.com/athome/secu...r/default.mspx

Learn how to protect your PC by taking three simple steps
http://www.microsoft.com/downloads/d...6-602954130D38
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Dale wrote:
> Win XP Pro SP1
>
> Logged in as administrator.
>
> Trying to Windows update. Getting the dreaded 800704DD error. Have looked
> at
> http://support.microsoft.com/kb/910341, to no avail.
>
> Here's the most recent windowsupdate.log entry...
>
> 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking
> whether
> self-update is required ***********
> 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required
> version
> = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788,
> required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788,
> required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788,
> required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
> version = 7.2.6001.788
> 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
> IUpdateServiceManager::AddService -----------
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
> {7971f918-a847-4430-9279-4a52d1efe18d}
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> 2009-01-10 12:07:49:892 1464 e8c Service WARNING:
> GetUserTokenFromSessionId
> failed with error 800704dd for session 0
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
> self-update/shutdown event (hr=0X800704DD)
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
> connection to the service. (hr=800704DD)
> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
> 2009-01-10 12:07:49:902 1464 f44 Service WARNING:
> GetUserTokenFromSessionId
> failed with error 800704dd for session 0
> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
> self-update/shutdown event (hr=0X800704DD)
> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
> connection to the service. (hr=800704DD)

Thank you... that did the trick!

---dale

"PA Bear [MS MVP]" wrote:

> > Win XP Pro SP1...
>
> HOW TO get WinXP SP1 fully patched:
>
> 1. Download & save the installer for WinXP SP3 to your desktop:
> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>
> [Yes, you can skip WinXP SP2 altogether.]
>
> 2. Read & heed:
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> 3. Logged in as Administrator, if necessary, double-click on the saved file
> to install WinXP SP3. Follow all prompts; be patient, and reboot twice when
> the install completes.
>
> 4. Do Resolution Method 2 here (trust me):
> http://support.microsoft.com/kb/943144
>
> 5. Go to http://windowsupdate.microsoft.com | Install any required software
> then click on CONTINUE | Select CUSTOM and scan | Install any critical
> security updates offered. Again, follow all prompts.
>
> [I do NOT recommend installing IE7 via Windows Update.]
>
> 6. Make certain that Automatic Updates is enabled; cf.
> http://support.microsoft.com/kb/306525
>
> Additional References:
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada. Go to
> http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
> XP" then select "Windows XP Service Pack 3"
>
> Protect Your PC!
> http://www.microsoft.com/athome/secu...r/default.mspx
>
> Learn how to protect your PC by taking three simple steps
> http://www.microsoft.com/downloads/d...6-602954130D38
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Dale wrote:
> > Win XP Pro SP1
> >
> > Logged in as administrator.
> >
> > Trying to Windows update. Getting the dreaded 800704DD error. Have looked
> > at
> > http://support.microsoft.com/kb/910341, to no avail.
> >
> > Here's the most recent windowsupdate.log entry...
> >
> > 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
> > IUpdateServiceManager::AddService -----------
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
> > {7971f918-a847-4430-9279-4a52d1efe18d}
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
> > C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> > 2009-01-10 12:07:49:892 1464 e8c Service WARNING:
> > GetUserTokenFromSessionId
> > failed with error 800704dd for session 0
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
> > self-update/shutdown event (hr=0X800704DD)
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
> > connection to the service. (hr=800704DD)
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
> > 2009-01-10 12:07:49:902 1464 f44 Service WARNING:
> > GetUserTokenFromSessionId
> > failed with error 800704dd for session 0
> > 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
> > self-update/shutdown event (hr=0X800704DD)
> > 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
> > connection to the service. (hr=800704DD)
>
>

YW, Dale, and thanks very much for your feedback!

Dale wrote:
> Thank you... that did the trick!
>
> ---dale
>
> "PA Bear [MS MVP]" wrote:
>
>>> Win XP Pro SP1...
>>
>> HOW TO get WinXP SP1 fully patched:
>>
>> 1. Download & save the installer for WinXP SP3 to your desktop:
>> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>>
>> [Yes, you can skip WinXP SP2 altogether.]
>>
>> 2. Read & heed:
>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>
>> 3. Logged in as Administrator, if necessary, double-click on the saved
>> file
>> to install WinXP SP3. Follow all prompts; be patient, and reboot twice
>> when the install completes.
>>
>> 4. Do Resolution Method 2 here (trust me):
>> http://support.microsoft.com/kb/943144
>>
>> 5. Go to http://windowsupdate.microsoft.com | Install any required
>> software
>> then click on CONTINUE | Select CUSTOM and scan | Install any critical
>> security updates offered. Again, follow all prompts.
>>
>> [I do NOT recommend installing IE7 via Windows Update.]
>>
>> 6. Make certain that Automatic Updates is enabled; cf.
>> http://support.microsoft.com/kb/306525
>>
>> Additional References:
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada. Go to
>> http://support.microsoft.com/oas/def...spx?gprid=1173 | select
>> "Windows
>> XP" then select "Windows XP Service Pack 3"
>>
>> Protect Your PC!
>> http://www.microsoft.com/athome/secu...r/default.mspx
>>
>> Learn how to protect your PC by taking three simple steps
>> http://www.microsoft.com/downloads/d...6-602954130D38
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Dale wrote:
>>> Win XP Pro SP1
>>>
>>> Logged in as administrator.
>>>
>>> Trying to Windows update. Getting the dreaded 800704DD error. Have
>>> looked
>>> at
>>> http://support.microsoft.com/kb/910341, to no avail.
>>>
>>> Here's the most recent windowsupdate.log entry...
>>>
>>> 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking
>>> whether
>>> self-update is required ***********
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
>>> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required
>>> version
>>> = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
>>> IUpdateServiceManager::AddService -----------
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
>>> {7971f918-a847-4430-9279-4a52d1efe18d}
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
>>> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
>>> 2009-01-10 12:07:49:892 1464 e8c Service WARNING:
>>> GetUserTokenFromSessionId
>>> failed with error 800704dd for session 0
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
>>> self-update/shutdown event (hr=0X800704DD)
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
>>> connection to the service. (hr=800704DD)
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
>>> 2009-01-10 12:07:49:902 1464 f44 Service WARNING:
>>> GetUserTokenFromSessionId
>>> failed with error 800704dd for session 0
>>> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
>>> self-update/shutdown event (hr=0X800704DD)
>>> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
>>> connection to the service. (hr=800704DD)

>PA Bear

i'm having the same problem, and was trying to follow your steps outlined
below, but step 4 refers to a KB article that does not appear to exist. Can
you help? thanks, tom.

"PA Bear [MS MVP]" wrote:

> > Win XP Pro SP1...
>
> HOW TO get WinXP SP1 fully patched:
>
> 1. Download & save the installer for WinXP SP3 to your desktop:
> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>
> [Yes, you can skip WinXP SP2 altogether.]
>
> 2. Read & heed:
> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>
> 3. Logged in as Administrator, if necessary, double-click on the saved file
> to install WinXP SP3. Follow all prompts; be patient, and reboot twice when
> the install completes.
>
> 4. Do Resolution Method 2 here (trust me):
> http://support.microsoft.com/kb/943144
>
> 5. Go to http://windowsupdate.microsoft.com | Install any required software
> then click on CONTINUE | Select CUSTOM and scan | Install any critical
> security updates offered. Again, follow all prompts.
>
> [I do NOT recommend installing IE7 via Windows Update.]
>
> 6. Make certain that Automatic Updates is enabled; cf.
> http://support.microsoft.com/kb/306525
>
> Additional References:
>
> Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada. Go to
> http://support.microsoft.com/oas/def...spx?gprid=1173 | select "Windows
> XP" then select "Windows XP Service Pack 3"
>
> Protect Your PC!
> http://www.microsoft.com/athome/secu...r/default.mspx
>
> Learn how to protect your PC by taking three simple steps
> http://www.microsoft.com/downloads/d...6-602954130D38
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Dale wrote:
> > Win XP Pro SP1
> >
> > Logged in as administrator.
> >
> > Trying to Windows update. Getting the dreaded 800704DD error. Have looked
> > at
> > http://support.microsoft.com/kb/910341, to no avail.
> >
> > Here's the most recent windowsupdate.log entry...
> >
> > 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking
> > whether
> > self-update is required ***********
> > 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
> > C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required
> > version
> > = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788,
> > required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
> > C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
> > version = 7.2.6001.788
> > 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
> > IUpdateServiceManager::AddService -----------
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
> > {7971f918-a847-4430-9279-4a52d1efe18d}
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
> > C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
> > 2009-01-10 12:07:49:892 1464 e8c Service WARNING:
> > GetUserTokenFromSessionId
> > failed with error 800704dd for session 0
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
> > self-update/shutdown event (hr=0X800704DD)
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
> > connection to the service. (hr=800704DD)
> > 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
> > 2009-01-10 12:07:49:902 1464 f44 Service WARNING:
> > GetUserTokenFromSessionId
> > failed with error 800704dd for session 0
> > 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
> > self-update/shutdown event (hr=0X800704DD)
> > 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
> > connection to the service. (hr=800704DD)
>
>

Tom, to avoid confusion it'd be best for you to begin a new thread about
your problems. Clearly state your full Windows version (e.g., WinXP SP1) in
your first post, please.

I can confirm that http://support.microsoft.com/kb/943144 does exist & is
available.

tom wrote:
>> PA Bear
>
> i'm having the same problem, and was trying to follow your steps outlined
> below, but step 4 refers to a KB article that does not appear to exist.
> Can
> you help? thanks, tom.
>
> "PA Bear [MS MVP]" wrote:
>
>>> Win XP Pro SP1...
>>
>> HOW TO get WinXP SP1 fully patched:
>>
>> 1. Download & save the installer for WinXP SP3 to your desktop:
>> http://www.microsoft.com/downloads/d...8-1e1555d4f3d4
>>
>> [Yes, you can skip WinXP SP2 altogether.]
>>
>> 2. Read & heed:
>> http://msmvps.com/blogs/harrywaldron...tallation.aspx
>>
>> 3. Logged in as Administrator, if necessary, double-click on the saved
>> file
>> to install WinXP SP3. Follow all prompts; be patient, and reboot twice
>> when the install completes.
>>
>> 4. Do Resolution Method 2 here (trust me):
>> http://support.microsoft.com/kb/943144
>>
>> 5. Go to http://windowsupdate.microsoft.com | Install any required
>> software
>> then click on CONTINUE | Select CUSTOM and scan | Install any critical
>> security updates offered. Again, follow all prompts.
>>
>> [I do NOT recommend installing IE7 via Windows Update.]
>>
>> 6. Make certain that Automatic Updates is enabled; cf.
>> http://support.microsoft.com/kb/306525
>>
>> Additional References:
>>
>> Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada. Go to
>> http://support.microsoft.com/oas/def...spx?gprid=1173 | select
>> "Windows
>> XP" then select "Windows XP Service Pack 3"
>>
>> Protect Your PC!
>> http://www.microsoft.com/athome/secu...r/default.mspx
>>
>> Learn how to protect your PC by taking three simple steps
>> http://www.microsoft.com/downloads/d...6-602954130D38
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Dale wrote:
>>> Win XP Pro SP1
>>>
>>> Logged in as administrator.
>>>
>>> Trying to Windows update. Getting the dreaded 800704DD error. Have
>>> looked
>>> at
>>> http://support.microsoft.com/kb/910341, to no avail.
>>>
>>> Here's the most recent windowsupdate.log entry...
>>>
>>> 2009-01-10 12:07:47:839 2552 9f4 Setup *********** Setup: Checking
>>> whether
>>> self-update is required ***********
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup * Inf file:
>>> C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setu p.inf
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\cdm.dll: target version = 7.2.6001.788, required
>>> version
>>> = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuapi.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuapi.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:849 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuauclt.exe: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaucpl.cpl: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaucpl.cpl.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaueng.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wuaueng.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wucltui.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wucltui.dll.mui: target version = 7.2.6001.788,
>>> required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wups.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup Update NOT required for
>>> C:\WINDOWS\System32\wups2.dll: target version = 7.2.6001.788, required
>>> version = 7.2.6001.788
>>> 2009-01-10 12:07:47:859 2552 9f4 Setup * IsUpdateRequired = No
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI ----------- COMAPI:
>>> IUpdateServiceManager::AddService -----------
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - ServiceId =
>>> {7971f918-a847-4430-9279-4a52d1efe18d}
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - AuthorizationCabPath =
>>> C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.ca b
>>> 2009-01-10 12:07:49:892 1464 e8c Service WARNING:
>>> GetUserTokenFromSessionId
>>> failed with error 800704dd for session 0
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to listen to
>>> self-update/shutdown event (hr=0X800704DD)
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI WARNING: Unable to establish
>>> connection to the service. (hr=800704DD)
>>> 2009-01-10 12:07:49:892 2552 9f4 COMAPI - Exit code = 0x800704DD
>>> 2009-01-10 12:07:49:902 1464 f44 Service WARNING:
>>> GetUserTokenFromSessionId
>>> failed with error 800704dd for session 0
>>> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to listen to
>>> self-update/shutdown event (hr=0X800704DD)
>>> 2009-01-10 12:07:49:902 2552 9f4 COMAPI WARNING: Unable to establish
>>> connection to the service. (hr=800704DD)