I also am getting this error, here is the text from my log file, can you
help? I never get to the option of being able to select updates, just
failure and no options.
2005-04-01 09:35:36-0500 3192 c7c Section name: cdm: Index: 0
2005-04-01 09:35:36-0500 3192 c7c Section name: iuengine: Index: 1
2005-04-01 09:35:36-0500 3192 c7c Section name: wuapi: Index: 2
2005-04-01 09:35:36-0500 3192 c7c Section name: wuauclt: Index: 3
2005-04-01 09:35:36-0500 3192 c7c Section name: wuauclt1: Index: 4
2005-04-01 09:35:36-0500 3192 c7c Section name: wuaucpl: Index: 5
2005-04-01 09:35:36-0500 3192 c7c Section name: wuaueng_WebSetup: Index: 6
2005-04-01 09:35:36-0500 3192 c7c Section name: wuaueng1: Index: 7
2005-04-01 09:35:36-0500 3192 c7c Section name: wuauserv_WebSetup: Index: 8
2005-04-01 09:35:36-0500 3192 c7c Section name: wucltui: Index: 9
2005-04-01 09:35:36-0500 3192 c7c Section name: wups: Index: 10
2005-04-01 09:35:36-0500 3192 c7c Section name: wups2: Index: 11
2005-04-01 09:35:36-0500 3192 c7c Section name: winhttp: Index: 12
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\cdm.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\cdm.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\iuengine.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\iuengine.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuapi.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuapi.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuauclt.exe is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuauclt.exe:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuauclt1.exe is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuauclt1.exe:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuaucpl.cpl is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuaucpl.cpl:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuaueng.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuaueng.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wuaueng1.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wuaueng1.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wucltui.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wucltui.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wups.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wups.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:36-0500 3192 c7c Required Version for binary
C:\WINDOWS\System32\wups2.dll is: 5,8,0,2339
2005-04-01 09:35:36-0500 3192 c7c Binary: C:\WINDOWS\System32\wups2.dll:
Target version: 5.8.0.2339 Required: 5.8.0.2339
2005-04-01 09:35:38-0500 3192 c7c Unable to connect to the service
(hr=80004002)
2005-04-01 09:35:38-0500 3192 c7c Unable to establish connection to the
service. (hr=80004002)
2005-04-01 09:35:38-0500 3192 c7c Unable to initiate asynchronous search,
hr=80004002
"Pat Walters [MSFT]" wrote:
> "José",
>
> The website error is sometimes not what the real error you are running into.
> We need just a little more information from the log. Would you mind
> attempting an update again and sending back the results of your attempt?
> Here's how:
>
> On Windows XP:
> 1. Close all Internet browsers
> 2. Open a single Internet Explorer window.
> 3. In the Internet Explorer window, click Tools
> 4. Click Windows Update
> 5. When you reach the Windows Update site, click Custom Install
> 6. Click Review and Install Updates
> 7. When presented with multiple updates, uncheck all of them except for one
> update (your choice)
> 8. Look down at the System clock and note the time. Let the minute move
> forward one, so that there is no other activity associated with this
> attempt.
> 9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
> back and let us know.
> 10. Assuming it failed, Click Start
> 11. Click Run
> 12. Type: %WINDIR%\WindowsUpdate.log
> 13. Press <Enter> or Click OK
> 14. When the log opens, scroll down to the hour and minute you memorized in
> step 8.
> 15. Starting at the beginning of the first entry for that minute, click and
> drag down and to the right selecting the rest of the log.
> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
> 17. Reply to this posting.
> 18. When that window opens, Tell us what update you attempted to install,
> and where it failed from your observation.
> 19. After this, on a new line, state the following and press <Enter>: Log
> entries follow:
> 20. Place the cursor on the line under the entry from step 19, and then
> click Edit, then Paste, or just press the <CTRL> and <V> keys.
> 21. The log entries copied in steps 15-16 should have copied into your
> posting.
> 22. Send it to us, and let us take a look at this failure.
>
> Sincerely,
>
> Pat Walters [MSFT]
>
>
> "José" <> wrote in message
> news:7979299A-59DE-44BA-BCE7-...
> > My XP machine updated itslef automaticaly yesterday, and weird things
> > happenned.
> >
> > 1) Unable to find any updates in WU : error 800A01AE showing up. I
> > eveything mentionned in here (cheking mxxmlXr.dll etc..., as explained in
> > threads talking about this error message), and came to another situation,
> > where the scrolling green bar keeps scrolling forever.
> >
> > 2) No Office application will start, "Unable to access to the Windows
> > Installer service" (sorry this is a translation of a french message, it
> may
> > no be the exact english message).
> >
> > 3) I cant drag any icons on my desktop not in my folders windows.
> >
> > 4) When the system boots, I have an error window that shows up, telling me
> > that "this application needs to be installed before it can be launched". I
> > dont know what is this application, tried to find in some more
> informations
> > in the logs, with no success (any hint on how to do that will be
> appreciated).
> >
> > 5) My NAV LiveUpdate wont work any more.
> >
> > 6) I tried to restore the system, but whatever the restore point I choose,
> > WinXP keeps telling me that the system cant be restored...
> >
> > I use ZonAlarm as a firewall. I tried to shut it down and see if it
> changes
> > things, with no success.
> >
> > Any help will be much appreciated.
> >
> > José
>
>
>
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