Error 80240029 on Defender Update

Says "The program can't check for definition updates".

Searched for the error code but couldn't find any results. Any ideas?

Hi Matt,
The new version of Windows Defender is 1.1.1593. If you have earlier
version that means the license has expired and it won't update the
definitions any longer unless you have the newer version, please download
the new installer with the latest version from Microsoft page:
http://www.microsoft.com/athome/secu...e/default.mspx


--
Regards,
Donna Buenaventura
Windows Security MVP
w: http://cou.dozleng.com
b: http://msmvps.com/donna

"MattP" <> wrote in message
news:BE1C98E6-3FB5-40F8-901A-...
> Says "The program can't check for definition updates".
>
> Searched for the error code but couldn't find any results. Any ideas?

Donna ... after you posted Matt revealed that this issue was occurring
on Vista Ultimate RTM.

Matt ... not sure what to advise you. There are only a couple of posts
with the same issue you are experiencing. Is the system activated ?
Not sure why the PID is not being read correctly.
What does the WindowsUpdate.log, located in %windir%, show ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Donna Buenaventura wrote:

> Hi Matt,
> The new version of Windows Defender is 1.1.1593. If you have earlier
> version that means the license has expired and it won't update the
> definitions any longer unless you have the newer version, please
> download the new installer with the latest version from Microsoft page:
> http://www.microsoft.com/athome/secu...e/default.mspx
>
>

Thanks for the responses. It is not beta defender...came with Ultimate RTM.
Vista is activated. Windowsupdate.log entry:

2007-02-14
16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Defender Failure Software Synchronization Client has an invalid Pid.

Only glitch I've had since install a few weeks ago, and it just started
recently.

"MowGreen [MVP]" wrote:

> Donna ... after you posted Matt revealed that this issue was occurring
> on Vista Ultimate RTM.
>
> Matt ... not sure what to advise you. There are only a couple of posts
> with the same issue you are experiencing. Is the system activated ?
> Not sure why the PID is not being read correctly.
> What does the WindowsUpdate.log, located in %windir%, show ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Donna Buenaventura wrote:
>
> > Hi Matt,
> > The new version of Windows Defender is 1.1.1593. If you have earlier
> > version that means the license has expired and it won't update the
> > definitions any longer unless you have the newer version, please
> > download the new installer with the latest version from Microsoft page:
> > http://www.microsoft.com/athome/secu...e/default.mspx
> >
> >
>

<kibbitz>
Matt, is Defender running with Engine v1.1.2101.0 (look in Defender Help >
About)?

By any chance are you also running OneCare?
</kibbitz>
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


MattP wrote:
> Thanks for the responses. It is not beta defender...came with Ultimate
> RTM.
> Vista is activated. Windowsupdate.log entry:
>
> 2007-02-14
> 16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0
> Windows Defender Failure Software Synchronization Client has an invalid
> Pid.
>
> Only glitch I've had since install a few weeks ago, and it just started
> recently.
>
> "MowGreen [MVP]" wrote:
>
>> Donna ... after you posted Matt revealed that this issue was occurring
>> on Vista Ultimate RTM.
>>
>> Matt ... not sure what to advise you. There are only a couple of posts
>> with the same issue you are experiencing. Is the system activated ?
>> Not sure why the PID is not being read correctly.
>> What does the WindowsUpdate.log, located in %windir%, show ?
>>
>> MowGreen [MVP 2003-2007]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>>
>> Donna Buenaventura wrote:
>>
>>> Hi Matt,
>>> The new version of Windows Defender is 1.1.1593. If you have earlier
>>> version that means the license has expired and it won't update the
>>> definitions any longer unless you have the newer version, please
>>> download the new installer with the latest version from Microsoft page:
>>> http://www.microsoft.com/athome/secu...e/default.mspx

Not running OneCare... defender reports the following:

Windows Defender Version: 1.1.1505.0
Engine Version: 1.1.2101.0
Definition Version: 1.15.2224.9

Frustrated here... the dreamscene preview is not reported under windows
update, but no error is reported there either. Have tried updating the
defender definition files from within defender and from security center.

The only reference I can seem to find to that error code appear to be from
those with hacked copies... and mine is most definitely not.

"PA Bear" wrote:

> <kibbitz>
> Matt, is Defender running with Engine v1.1.2101.0 (look in Defender Help >
> About)?
>
> By any chance are you also running OneCare?
> </kibbitz>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
>
>
> MattP wrote:
> > Thanks for the responses. It is not beta defender...came with Ultimate
> > RTM.
> > Vista is activated. Windowsupdate.log entry:
> >
> > 2007-02-14
> > 16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0
> > Windows Defender Failure Software Synchronization Client has an invalid
> > Pid.
> >
> > Only glitch I've had since install a few weeks ago, and it just started
> > recently.
> >
> > "MowGreen [MVP]" wrote:
> >
> >> Donna ... after you posted Matt revealed that this issue was occurring
> >> on Vista Ultimate RTM.
> >>
> >> Matt ... not sure what to advise you. There are only a couple of posts
> >> with the same issue you are experiencing. Is the system activated ?
> >> Not sure why the PID is not being read correctly.
> >> What does the WindowsUpdate.log, located in %windir%, show ?
> >>
> >> MowGreen [MVP 2003-2007]
> >> ===============
> >> *-343-* FDNY
> >> Never Forgotten
> >> ===============
> >>
> >>
> >>
> >> Donna Buenaventura wrote:
> >>
> >>> Hi Matt,
> >>> The new version of Windows Defender is 1.1.1593. If you have earlier
> >>> version that means the license has expired and it won't update the
> >>> definitions any longer unless you have the newer version, please
> >>> download the new installer with the latest version from Microsoft page:
> >>> http://www.microsoft.com/athome/secu...e/default.mspx
>
>

"MattP" <> wrote in message
news:BE1C98E6-3FB5-40F8-901A-
> [Subject: Error 80240029 on Defender Update]
....
> Says "The program can't check for definition updates".
>
> Searched for the error code but couldn't find any results.


Really? ; }

http://docxp.mvps.org/WU5-ERR.htm

<quote>
0x80240029 -2145124311 WU E INVALID PRODUCT LICENSE
A product with an invalid license was found on the system.
</quote>


> Any ideas?


Check the context of the error? (Ref. KB902093)

BTW I think there is a separate web forum which specializes in licensing problems.


Good luck

Robert Aldwinckle
---

Robert Aldwinckle wrote:

> "MattP" <> wrote in message
> news:BE1C98E6-3FB5-40F8-901A-
>
>>[Subject: Error 80240029 on Defender Update]
>
> ...
>
>>Says "The program can't check for definition updates".
>>
>>Searched for the error code but couldn't find any results.
>
>
>
> Really? ; }
>
> http://docxp.mvps.org/WU5-ERR.htm
>
> <quote>
> 0x80240029 -2145124311 WU E INVALID PRODUCT LICENSE
> A product with an invalid license was found on the system.
> </quote>
>
>
>> Any ideas?
>
>
>
> Check the context of the error? (Ref. KB902093)
>
> BTW I think there is a separate web forum which specializes in licensing problems.
>
>
> Good luck
>
> Robert Aldwinckle
> ---

Does it deal with Vista licensing too, Robert ?

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Matt,

Instead of me attempting to guess just why the log is showing that the
PID is invalid, you are entitled to free support for issues with
security updates. The update to Defender is a security update.

Call !!!
> Customers in the U.S. and Canada can receive technical support from Microsoft Product
> Support Services at 1-866-PCSAFETY. There is no charge for support calls that are
> associated with security updates.

DO NOT EVEN MENTION Dreamscene as it is NOT security related. Let them
work out why the system is not being detected as valid.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



MattP wrote:

> Not running OneCare... defender reports the following:
>
> Windows Defender Version: 1.1.1505.0
> Engine Version: 1.1.2101.0
> Definition Version: 1.15.2224.9
>
> Frustrated here... the dreamscene preview is not reported under windows
> update, but no error is reported there either. Have tried updating the
> defender definition files from within defender and from security center.
>
> The only reference I can seem to find to that error code appear to be from
> those with hacked copies... and mine is most definitely not.
>
> "PA Bear" wrote:
>
>
>><kibbitz>
>>Matt, is Defender running with Engine v1.1.2101.0 (look in Defender Help >
>>About)?
>>
>>By any chance are you also running OneCare?
>></kibbitz>
>>--
>>~Robear Dyer (PA Bear)
>>MS MVP-Windows (IE, OE, Security, Shell/User)
>>
>>
>>MattP wrote:
>>
>>>Thanks for the responses. It is not beta defender...came with Ultimate
>>>RTM.
>>>Vista is activated. Windowsupdate.log entry:
>>>
>>>2007-02-14
>>>16:42:19:676-0600 1 154 101 {00000000-0000-0000-0000-000000000000} 0 0
>>>Windows Defender Failure Software Synchronization Client has an invalid
>>>Pid.
>>>
>>>Only glitch I've had since install a few weeks ago, and it just started
>>>recently.
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>>Donna ... after you posted Matt revealed that this issue was occurring
>>>>on Vista Ultimate RTM.
>>>>
>>>>Matt ... not sure what to advise you. There are only a couple of posts
>>>>with the same issue you are experiencing. Is the system activated ?
>>>>Not sure why the PID is not being read correctly.
>>>>What does the WindowsUpdate.log, located in %windir%, show ?
>>>>
>>>>MowGreen [MVP 2003-2007]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>Donna Buenaventura wrote:
>>>>
>>>>
>>>>>Hi Matt,
>>>>>The new version of Windows Defender is 1.1.1593. If you have earlier
>>>>>version that means the license has expired and it won't update the
>>>>>definitions any longer unless you have the newer version, please
>>>>>download the new installer with the latest version from Microsoft page:
>>>>>http://www.microsoft.com/athome/secu...e/default.mspx
>>
>>

I hesitate to call because I gave up on phone support years ago... over the
years forums/newsgroups have almost always provided my answers with alot less
headaches. I appreciate your advice in any event.

Robert, my assumption is that you're telling me that my system believes I
have some "other" product with an invalid license on my system. That is not
the case.

I only brought up the fact that I can't see dreamscene as possibly another
symptom of my problem. If only there was a way to reinstall defender...

Thanks again!

"MowGreen [MVP]" wrote:

> Robert Aldwinckle wrote:
>
> > "MattP" <> wrote in message
> > news:BE1C98E6-3FB5-40F8-901A-
> >
> >>[Subject: Error 80240029 on Defender Update]
> >
> > ...
> >
> >>Says "The program can't check for definition updates".
> >>
> >>Searched for the error code but couldn't find any results.
> >
> >
> >
> > Really? ; }
> >
> > http://docxp.mvps.org/WU5-ERR.htm
> >
> > <quote>
> > 0x80240029 -2145124311 WU E INVALID PRODUCT LICENSE
> > A product with an invalid license was found on the system.
> > </quote>
> >
> >
> >> Any ideas?
> >
> >
> >
> > Check the context of the error? (Ref. KB902093)
> >
> > BTW I think there is a separate web forum which specializes in licensing problems.
> >
> >
> > Good luck
> >
> > Robert Aldwinckle
> > ---
>
> Does it deal with Vista licensing too, Robert ?
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>