I am neither able to shutdown nor run Windows and Microsoft updates. My
desktop, which is being run by XP SP2, hangs at the Windows is shutting
down screen, and freezes almost immediately when I try to access updates
on Microsoft's site. My Windows update log shows a 8024A000 error, which
is associated with checking for updates when shutting down, thus
indicating why neither shutdown nor updates is working. But, I can't
seem to find a way of solving either problem individually or together.
I've tried stopping the update service and re-registering the
associated files; clearing out temporary internet cache and cookies;
disabling my anti-virus software (AVG free); cleaning adware, spyware,
malware; using the classic view at startup; and others that I'm not
recalling at the moment. I have had the problem before, but was able to
fix it. This latest dilemma arose yesterday when I tried to download
Microsoft updates. I got the site to scan my computer and identify the
updates I needed. However, when I tried to download the updates I
wanted, it froze me out. And that's also when hanging at shutdown
started again. Anyone have thoughts on what I should do?
--
enicar
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