Error 81000378. How can I understand the MsnMsgr.txt logfile ?

Hi,

I am using three Windows Live accounts with Live Messenger.I am behind
ISA 2000 Proxy and I have firewall client installed.

Regularly one account (always the same) is not able to connect to Live
Messenger with the error 81000378 "You cannot use Windows Live
Messenger at this time becasue your contact list is not available.
Please try again later."

At the same time, I am able to connect to the two others accounts with
no problem.

I have searched over Internet about a possible solution but with
nothing is working.
So I have enabled the "Save a log of my server connections to help
troubleshoot connection problems" but then I don't know what I can read
in msnmsgr.txt that will help me to debug this problem.

Please could you assist me on this issue ?

Thank you ?

--
Pascal

I am also having this problem with one of my users, all others seem to be
fine. We are also behind a proxy server.

"Pascal" wrote:

> Hi,
>
> I am using three Windows Live accounts with Live Messenger.I am behind
> ISA 2000 Proxy and I have firewall client installed.
>
> Regularly one account (always the same) is not able to connect to Live
> Messenger with the error 81000378 "You cannot use Windows Live
> Messenger at this time becasue your contact list is not available.
> Please try again later."
>
> At the same time, I am able to connect to the two others accounts with
> no problem.
>
> I have searched over Internet about a possible solution but with
> nothing is working.
> So I have enabled the "Save a log of my server connections to help
> troubleshoot connection problems" but then I don't know what I can read
> in msnmsgr.txt that will help me to debug this problem.
>
> Please could you assist me on this issue ?
>
> Thank you ?
>
> --
> Pascal
>
>
>