Error Code: 0x643 (KB925672) & (KB927978)

Automatic update won't work on these updates. This is my wifes computer & I
don't pay much attention to it. The update KB927978 has been trying to
install since last November 06. I have search the database & that update has
caused a lot of trouble. All the ones I've tried haven't worked I get the
message "could not open key
hkey_local_machine\software\classes\msxml2.domdocu ment.4.0\clsid". one of the
database answers was to delete msxml in the add/remove program & reinstall
it. I looked & didn't find it in there. I'm about ready to give up on it.
Is it okay to delete all those log files it has created.
--
Monte

http://www.bleepingcomputer.com/blog...?showentry=968
or, if you're on broadband [DSL or cable]
http://mowgreen.castlecops.com/archi...5672_repe.html

Please try the steps suggested by Torgeir Bakken at the bottom of either
article since the issue is related to a Permissions issue with the
registry subkey that you cite.
It's OK to delete the randomly named folders created each time that
KB927978 attempts to install.

IF neither Torgeir's recommended steps nor the article allow the
installation of MSXML 4, then suggest you check the Permissions for
this registry key :

HKEY_LOCAL_MACHINE\SOFTWARE\Classes

*Right* click it and choose Permissions
Under Group or user names, should be Everyone
The Permissions for Everyone should show as

Full Control
Read

If not, set them to be as so
Click Apply, OK
Restart the system and then manually download KB927978 from the links in
the article(s).
Save it, do NOT run it
Close the browser and any other open programs/apps
Now run msxml4-KB927978-enu.exe and it *should* install

Since KB927978 supercedes KB925672 there's no need to install the latter
update

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


stc1993 wrote:

> Automatic update won't work on these updates. This is my wifes computer & I
> don't pay much attention to it. The update KB927978 has been trying to
> install since last November 06. I have search the database & that update has
> caused a lot of trouble. All the ones I've tried haven't worked I get the
> message "could not open key
> hkey_local_machine\software\classes\msxml2.domdocu ment.4.0\clsid". one of the
> database answers was to delete msxml in the add/remove program & reinstall
> it. I looked & didn't find it in there. I'm about ready to give up on it.
> Is it okay to delete all those log files it has created.

I couldn't find any of those files in the a/r program box. I checked the
permission in the key files they were all checked. I still get the message
in the preceding post. It doesn't show any updates installed in the a/r
program box. When I was looking for the unistall file in windows like the
instructions said and I was looking at some of the log files and all I looked
at said they failed to install couldn't find the folders. Maybe I need to
use the Xp disc & repair windows.
--
Monte


"MowGreen [MVP]" wrote:

> http://www.bleepingcomputer.com/blog...?showentry=968
> or, if you're on broadband [DSL or cable]
> http://mowgreen.castlecops.com/archi...5672_repe.html
>
> Please try the steps suggested by Torgeir Bakken at the bottom of either
> article since the issue is related to a Permissions issue with the
> registry subkey that you cite.
> It's OK to delete the randomly named folders created each time that
> KB927978 attempts to install.
>
> IF neither Torgeir's recommended steps nor the article allow the
> installation of MSXML 4, then suggest you check the Permissions for
> this registry key :
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Classes
>
> *Right* click it and choose Permissions
> Under Group or user names, should be Everyone
> The Permissions for Everyone should show as
>
> Full Control
> Read
>
> If not, set them to be as so
> Click Apply, OK
> Restart the system and then manually download KB927978 from the links in
> the article(s).
> Save it, do NOT run it
> Close the browser and any other open programs/apps
> Now run msxml4-KB927978-enu.exe and it *should* install
>
> Since KB927978 supercedes KB925672 there's no need to install the latter
> update
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> stc1993 wrote:
>
> > Automatic update won't work on these updates. This is my wifes computer & I
> > don't pay much attention to it. The update KB927978 has been trying to
> > install since last November 06. I have search the database & that update has
> > caused a lot of trouble. All the ones I've tried haven't worked I get the
> > message "could not open key
> > hkey_local_machine\software\classes\msxml2.domdocu ment.4.0\clsid". one of the
> > database answers was to delete msxml in the add/remove program & reinstall
> > it. I looked & didn't find it in there. I'm about ready to give up on it.
> > Is it okay to delete all those log files it has created.
>