"Miguel"
I am sorry you are running into this issue. We need a little more
information to help. Would you mind running the Windows Update attempt one
more time, only this time for just one update, and then posting the attempt
in a reply?
Here are the step by step procedures to do that:
Conventions:
- In these instructions, keys on the keyboard are wrapped, such as: <Enter>,
so an instruction of: Type: cmd <Enter> means type the three letters cmd and
then press <Enter>.
- Combinations such as <Ctrl>+<S> mean to hold the <Ctrl> while then
pressing the <S>.
On Windows XP:
1. Close all Internet browsers, but maintain connection to the Internet
2. Open a single Internet Explorer window.
3. On the menu bar, click Tools
4. Look now at the system clock, and let the minute move forward one.
5. Quickly click the "Windows Update" link.
6. If offered the choice (and we assume somewhere along here it fails):
a. Accept new "Windows Update" software for scanning your system.
b. Choose "Custom Install" instead of "Express Install"
c. If presented with updates, uncheck all but one (your choice)
d. Click Install to install that one update.
7. Close the Internet Explorer window.
8. Click Start
9. Click Run
10. Type: %WINDIR%\WindowsUpdate.log <Enter> (note that there are no quotes
needed, and no space between Windows and Update.)
11. Next, when the log has opened, scroll all the way down to the hour and
minute where the attempt was started in step 4. Click at the beginning of
the line to leave the cursor there.
12. Verify the cursor is at the beginning of the correct time, then select
the rest of the log.
a. Either press <Shift>+<Ctrl>+<End>, or
b. Click and drag with the mouse down and to the right, scrolling.
13. When all is selected, copy this part of the log by pressing <Ctrl>+<C>
14. Reply back to this posting.
15. When the reply opens, tell us what update you were attempting to
install, and where you believed you hit the failure. For example:
a. While attempting to reach the Windows Update website?
b. After reaching the website, but then failed while scanning for
updates?
c. After successfully reaching the website, scanning for updates, and
after being offered updates, but then failed while attempting to install
one.
16. Please type in the reply: Log entries follow:
17. Then paste the log results by pressing <Ctrl>+<V>
18. Verify everything is in the reply, and then post it.
Sincerely,
Pat Walters [MSFT]
"Miguel" <> wrote in message
news:35213BBB-261C-452A-B9C8-...
> Hi,
>
> When trying to update Windows XP Home I get error code ox8001010D. Could
> someone tell me what this error means and what I can do to get around it,
> please? Thank you.
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