Error Code: 0x80070643 - Cannot Install Updates

Specs:

Windows XP Home
Dell Vostro 1000 Laptop
Cable Modem
IE 8.0

I have been unable to install any updates to MS Windows since December 10,
2009. I get the following error message Error Code: 0x80070643 - Cannot
Install Updates

The code description I get are as follows and I have tried the following
websites to try and resolve the issue. I have also uninstalled Norton, Google
Chrome, rebooted dozens of times and nothing works.

I was on an onlince chat with MS and they wanted $50 to try and fix the
issue. I said no but they did tell me that the error code I got basically
means I would have to replace my hard drive.

If anyone who has any suggestions or resolutions please let me know

Here are the links, messages, etc. that I have used and received:

Security Update for Microsoft Office 2003 (KB975051)
A security vulnerability exists in Microsoft Office 2003 that could enable
arbitrary code to run when a maliciously modified file is opened. This
security update resolves that vulnerability. Get help and support
http://support.microsoft.com/?LN=en-us

-and this-

http://support.microsoft.com/kb/958052

-and this-

http://www.microsoft.com/downloads/d...displaylang=en

-and this-

http://support.microsoft.com/default.aspx/kb/822798

Oh yeah, a few more items I forgot to add:

According to the MS Knowledge Base I am supposed to have the Windows
Installer log extension on my computer. I do not

It is supposed to start with msi and end with .log. I went to Start - Run
and entered %temp% and went to the required folder. This information is not
there.

I also tried to manually start the Installer and got the following error
message:

C:\Windows\System32\mmcndmgr.dll/views.htm


Lastly,

I tried the MS Removal Tool, no luck

Two last error messages that I wanted to pass along to you; they probably
are nothing but you never know

I do recall uninstalling a contact management program call ACT! back in
December, probably around the time I started getting the error messages.
Since then, each time I start MS Outlook I get the following error messages
that I must click OK before Outlook actually opens. Mind you, it opens and
works great except for this ritual that I need to go through each time I open
it. These are the messages exactly I get them:

C:\Windows\Systems32\ACT9ext.dll could not be installed or loaded. These
issues may be resolved by clicking the Detect and Repair link in Outlook

C:\PgmFiles\Act\Act for Windows\Redemption.dll could not be installed or
loaded. These issues may be resolved by clicking the Detect and Repair link
in Outlook

Peace,

Ben

"Ben" wrote:

> Specs:
>
> Windows XP Home
> Dell Vostro 1000 Laptop
> Cable Modem
> IE 8.0
>
> I have been unable to install any updates to MS Windows since December 10,
> 2009. I get the following error message Error Code: 0x80070643 - Cannot
> Install Updates
>
> The code description I get are as follows and I have tried the following
> websites to try and resolve the issue. I have also uninstalled Norton, Google
> Chrome, rebooted dozens of times and nothing works.
>
> I was on an onlince chat with MS and they wanted $50 to try and fix the
> issue. I said no but they did tell me that the error code I got basically
> means I would have to replace my hard drive.
>
> If anyone who has any suggestions or resolutions please let me know
>
> Here are the links, messages, etc. that I have used and received:
>
> Security Update for Microsoft Office 2003 (KB975051)
> A security vulnerability exists in Microsoft Office 2003 that could enable
> arbitrary code to run when a maliciously modified file is opened. This
> security update resolves that vulnerability. Get help and support
> http://support.microsoft.com/?LN=en-us
>
> -and this-
>
> http://support.microsoft.com/kb/958052
>
> -and this-
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> -and this-
>
> http://support.microsoft.com/default.aspx/kb/822798

> I was on an onlince chat with MS and they wanted $50 to try and fix the
> issue. I said no but they did tell me that the error code I got basically
> means I would have to replace my hard drive.

Support for Security update installation is supposed to be *no-charge*,
Ben. Whomever you talked to at MS is ***wrong***.

From: http://support.microsoft.com/kb/975051

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552

For enterprise customers, support for security updates is available
through your usual support contacts. "

Are you an "enterprise customer" ? If not, then quote the above from the
KB article to the person who answers your support call.

*No-charge support* is also mentioned on the Security Bulletin:
Microsoft Security Bulletin MS09-073 - Important
Vulnerability in WordPad and Office Text Converters Could Allow Remote
Code Execution (975539)
http://www.microsoft.com/technet/sec.../ms09-073.mspx

" Support

• Customers in the U.S. and Canada can receive technical support from
Security Support (http://go.microsoft.com/fwlink/?LinkId=21131) or
1-866-PCSAFETY. There is no charge for support calls that are associated
with security updates. For more information about available support
options, see Microsoft Help and Support.
( http://support.microsoft.com/ )

• International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft
for support issues, visit the International Support Web site. (
http://go.microsoft.com/fwlink/?LinkId=21155 ) "

If you encounter incorrect information again, ask to speak to a
Supervisor or a higher level of Support.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Ben wrote:
> Specs:
>
> Windows XP Home
> Dell Vostro 1000 Laptop
> Cable Modem
> IE 8.0
>
> I have been unable to install any updates to MS Windows since December 10,
> 2009. I get the following error message Error Code: 0x80070643 - Cannot
> Install Updates
>
> The code description I get are as follows and I have tried the following
> websites to try and resolve the issue. I have also uninstalled Norton, Google
> Chrome, rebooted dozens of times and nothing works.
>
> I was on an onlince chat with MS and they wanted $50 to try and fix the
> issue. I said no but they did tell me that the error code I got basically
> means I would have to replace my hard drive.
>
> If anyone who has any suggestions or resolutions please let me know
>
> Here are the links, messages, etc. that I have used and received:
>
> Security Update for Microsoft Office 2003 (KB975051)
> A security vulnerability exists in Microsoft Office 2003 that could enable
> arbitrary code to run when a maliciously modified file is opened. This
> security update resolves that vulnerability. Get help and support
> http://support.microsoft.com/?LN=en-us
>
> -and this-
>
> http://support.microsoft.com/kb/958052
>
> -and this-
>
> http://www.microsoft.com/downloads/d...displaylang=en
>
> -and this-
>
> http://support.microsoft.com/default.aspx/kb/822798

"Ben" <> wrote in message news:5CD45ADE-D3D5-48FD-900D-...
> Oh yeah, a few more items I forgot to add:
>
> According to the MS Knowledge Base I am supposed to have the Windows
> Installer log extension on my computer. I do not
>
> It is supposed to start with msi and end with .log. I went to Start - Run
> and entered %temp% and went to the required folder. This information is not
> there.


I doubt you would be able to find anything that way.
Try using a cmd window instead. I'm not even sure that you would
necessarily find it in %temp% so I would start the search from the
root:

cd \
dir/a/s msi*.log

If that doesn't find what you're looking for you might need to do that
search while a message window is still open. E.g. before clicking Ok
on the message window which tells you it failed, switch to a cmd window
and enter the above two commands.

It will also help if you do the install manually instead of just rely on WU
or AU to start it for you. Doing that would allow you to customize the
diagnostics.


Good luck

Robert Aldwinckle
---


>
> I also tried to manually start the Installer and got the following error
> message:
>
> C:\Windows\System32\mmcndmgr.dll/views.htm
>
>
> Lastly,
>
> I tried the MS Removal Tool, no luck
>
> Two last error messages that I wanted to pass along to you; they probably
> are nothing but you never know
>
> I do recall uninstalling a contact management program call ACT! back in
> December, probably around the time I started getting the error messages.
> Since then, each time I start MS Outlook I get the following error messages
> that I must click OK before Outlook actually opens. Mind you, it opens and
> works great except for this ritual that I need to go through each time I open
> it. These are the messages exactly I get them:
>
> C:\Windows\Systems32\ACT9ext.dll could not be installed or loaded. These
> issues may be resolved by clicking the Detect and Repair link in Outlook
>
> C:\PgmFiles\Act\Act for Windows\Redemption.dll could not be installed or
> loaded. These issues may be resolved by clicking the Detect and Repair link
> in Outlook
>
> Peace,
>
> Ben
>
> "Ben" wrote:
>
>> Specs:
>>
>> Windows XP Home
>> Dell Vostro 1000 Laptop
>> Cable Modem
>> IE 8.0
>>
>> I have been unable to install any updates to MS Windows since December 10,
>> 2009. I get the following error message Error Code: 0x80070643 - Cannot
>> Install Updates
>>
>> The code description I get are as follows and I have tried the following
>> websites to try and resolve the issue. I have also uninstalled Norton, Google
>> Chrome, rebooted dozens of times and nothing works.
>>
>> I was on an onlince chat with MS and they wanted $50 to try and fix the
>> issue. I said no but they did tell me that the error code I got basically
>> means I would have to replace my hard drive.
>>
>> If anyone who has any suggestions or resolutions please let me know
>>
>> Here are the links, messages, etc. that I have used and received:
>>
>> Security Update for Microsoft Office 2003 (KB975051)
>> A security vulnerability exists in Microsoft Office 2003 that could enable
>> arbitrary code to run when a maliciously modified file is opened. This
>> security update resolves that vulnerability. Get help and support
>> http://support.microsoft.com/?LN=en-us
>>
>> -and this-
>>
>> http://support.microsoft.com/kb/958052
>>
>> -and this-
>>
>> http://www.microsoft.com/downloads/d...displaylang=en
>>
>> -and this-
>>
>> http://support.microsoft.com/default.aspx/kb/822798

I have a different set of KB articles but get the same result.

KB907417
KB977840
MS Office 2003 SP3
The cleanup tool has no effect.
I didn't uninstall anything, these started playing silly games about 5 days
ago. At first my wife's XP Pro SP3 gave the problem and then cleaned itself
up after a vbout 3 days. My w7 64 Ultimate just doesn't play ball. Attempts
to install at every shutdown.

Ian

"MowGreen" wrote:

> > I was on an onlince chat with MS and they wanted $50 to try and fix the
> > issue. I said no but they did tell me that the error code I got basically
> > means I would have to replace my hard drive.
>
> Support for Security update installation is supposed to be *no-charge*,
> Ben. Whomever you talked to at MS is ***wrong***.
>
> From: http://support.microsoft.com/kb/975051
>
> " How to obtain help and support for this security update
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in the United States and Canada or by contacting your local Microsoft
> subsidiary. For more information about how to contact your local
> Microsoft subsidiary for support issues with security updates, visit the
> Microsoft International Support Web site:
> http://support.microsoft.com/common/....aspx?rdpath=4
>
> North American customers can also obtain instant access to unlimited
> no-charge e-mail support or to unlimited individual chat support by
> visiting the following Microsoft Web site:
> http://support.microsoft.com/oas/def...spx?&prid=7552
>
> For enterprise customers, support for security updates is available
> through your usual support contacts. "
>
> Are you an "enterprise customer" ? If not, then quote the above from the
> KB article to the person who answers your support call.
>
> *No-charge support* is also mentioned on the Security Bulletin:
> Microsoft Security Bulletin MS09-073 - Important
> Vulnerability in WordPad and Office Text Converters Could Allow Remote
> Code Execution (975539)
> http://www.microsoft.com/technet/sec.../ms09-073.mspx
>
> " Support
>
> • Customers in the U.S. and Canada can receive technical support from
> Security Support (http://go.microsoft.com/fwlink/?LinkId=21131) or
> 1-866-PCSAFETY. There is no charge for support calls that are associated
> with security updates. For more information about available support
> options, see Microsoft Help and Support.
> ( http://support.microsoft.com/ )
>
> • International customers can receive support from their local Microsoft
> subsidiaries. There is no charge for support that is associated with
> security updates. For more information about how to contact Microsoft
> for support issues, visit the International Support Web site. (
> http://go.microsoft.com/fwlink/?LinkId=21155 ) "
>
> If you encounter incorrect information again, ask to speak to a
> Supervisor or a higher level of Support.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
> Ben wrote:
> > Specs:
> >
> > Windows XP Home
> > Dell Vostro 1000 Laptop
> > Cable Modem
> > IE 8.0
> >
> > I have been unable to install any updates to MS Windows since December 10,
> > 2009. I get the following error message Error Code: 0x80070643 - Cannot
> > Install Updates
> >
> > The code description I get are as follows and I have tried the following
> > websites to try and resolve the issue. I have also uninstalled Norton, Google
> > Chrome, rebooted dozens of times and nothing works.
> >
> > I was on an onlince chat with MS and they wanted $50 to try and fix the
> > issue. I said no but they did tell me that the error code I got basically
> > means I would have to replace my hard drive.
> >
> > If anyone who has any suggestions or resolutions please let me know
> >
> > Here are the links, messages, etc. that I have used and received:
> >
> > Security Update for Microsoft Office 2003 (KB975051)
> > A security vulnerability exists in Microsoft Office 2003 that could enable
> > arbitrary code to run when a maliciously modified file is opened. This
> > security update resolves that vulnerability. Get help and support
> > http://support.microsoft.com/?LN=en-us
> >
> > -and this-
> >
> > http://support.microsoft.com/kb/958052
> >
> > -and this-
> >
> > http://www.microsoft.com/downloads/d...displaylang=en
> >
> > -and this-
> >
> > http://support.microsoft.com/default.aspx/kb/822798
> .
>

Ian,

Try the Office Updates newsgroup and start a *new* thread there, please.
http://www.microsoft.com/communities...&lang=en&cr=US


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Ian wrote:

> I have a different set of KB articles but get the same result.
>
> KB907417
> KB977840
> MS Office 2003 SP3
> The cleanup tool has no effect.
> I didn't uninstall anything, these started playing silly games about 5 days
> ago. At first my wife's XP Pro SP3 gave the problem and then cleaned itself
> up after a vbout 3 days. My w7 64 Ultimate just doesn't play ball. Attempts
> to install at every shutdown.
>
> Ian
>
> "MowGreen" wrote:
>
>
>>>I was on an onlince chat with MS and they wanted $50 to try and fix the
>>>issue. I said no but they did tell me that the error code I got basically
>>>means I would have to replace my hard drive.
>>
>>Support for Security update installation is supposed to be *no-charge*,
>>Ben. Whomever you talked to at MS is ***wrong***.
>>
>>From: http://support.microsoft.com/kb/975051
>>
>>" How to obtain help and support for this security update
>>
>>For home users, no-charge support is available by calling 1-866-PCSAFETY
>>in the United States and Canada or by contacting your local Microsoft
>>subsidiary. For more information about how to contact your local
>>Microsoft subsidiary for support issues with security updates, visit the
>>Microsoft International Support Web site:
>>http://support.microsoft.com/common/....aspx?rdpath=4
>>
>>North American customers can also obtain instant access to unlimited
>>no-charge e-mail support or to unlimited individual chat support by
>>visiting the following Microsoft Web site:
>>http://support.microsoft.com/oas/def...spx?&prid=7552
>>
>>For enterprise customers, support for security updates is available
>>through your usual support contacts. "
>>
>>Are you an "enterprise customer" ? If not, then quote the above from the
>>KB article to the person who answers your support call.
>>
>>*No-charge support* is also mentioned on the Security Bulletin:
>>Microsoft Security Bulletin MS09-073 - Important
>>Vulnerability in WordPad and Office Text Converters Could Allow Remote
>>Code Execution (975539)
>>http://www.microsoft.com/technet/sec.../ms09-073.mspx
>>
>>" Support
>>
>>• Customers in the U.S. and Canada can receive technical support from
>>Security Support (http://go.microsoft.com/fwlink/?LinkId=21131) or
>>1-866-PCSAFETY. There is no charge for support calls that are associated
>>with security updates. For more information about available support
>>options, see Microsoft Help and Support.
>>( http://support.microsoft.com/ )
>>
>>• International customers can receive support from their local Microsoft
>>subsidiaries. There is no charge for support that is associated with
>>security updates. For more information about how to contact Microsoft
>>for support issues, visit the International Support Web site. (
>>http://go.microsoft.com/fwlink/?LinkId=21155 ) "
>>
>>If you encounter incorrect information again, ask to speak to a
>>Supervisor or a higher level of Support.
>>
>>
>>MowGreen
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>banthecheck.com
>>"Security updates should *never* have *non-security content* prechecked
>>
>>
>>
>>Ben wrote:
>>
>>>Specs:
>>>
>>>Windows XP Home
>>>Dell Vostro 1000 Laptop
>>>Cable Modem
>>>IE 8.0
>>>
>>>I have been unable to install any updates to MS Windows since December 10,
>>>2009. I get the following error message Error Code: 0x80070643 - Cannot
>>>Install Updates
>>>
>>>The code description I get are as follows and I have tried the following
>>>websites to try and resolve the issue. I have also uninstalled Norton, Google
>>>Chrome, rebooted dozens of times and nothing works.
>>>
>>>I was on an onlince chat with MS and they wanted $50 to try and fix the
>>>issue. I said no but they did tell me that the error code I got basically
>>>means I would have to replace my hard drive.
>>>
>>>If anyone who has any suggestions or resolutions please let me know
>>>
>>>Here are the links, messages, etc. that I have used and received:
>>>
>>>Security Update for Microsoft Office 2003 (KB975051)
>>>A security vulnerability exists in Microsoft Office 2003 that could enable
>>>arbitrary code to run when a maliciously modified file is opened. This
>>>security update resolves that vulnerability. Get help and support
>>>http://support.microsoft.com/?LN=en-us
>>>
>>> -and this-
>>>
>>>http://support.microsoft.com/kb/958052
>>>
>>> -and this-
>>>
>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>
>>> -and this-
>>>
>>>http://support.microsoft.com/default.aspx/kb/822798
>>
>>.
>>