error code 0x80200010

Cannot download security update even after disabling firewall. I have ESET
Smart Security 4 virus and firewall protection. I disabled it and enabled
Windows security, but update didn't work. Then I disabled Windows security,
but still could not get the update. What is this error code?

desperate teacher wrote:
> Cannot download security update even after disabling firewall. I
> have ESET Smart Security 4 virus and firewall protection. I
> disabled it and enabled Windows security, but update didn't work.
> Then I disabled Windows security, but still could not get the
> update. What is this error code?

Operating System?
Architecture?
Service Pack Level?

Different things you could try, but assuming you have Internet connectivity
when trying and your BITS service is running... Well - we'll just wait
until you supply some basics.

Not sure how?

You can obtain and supply the edition and version information:

Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.

The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.

What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.

How to determine whether a computer is running a 32-bit version or
64-bit version of the Windows operating system
http://support.microsoft.com/kb/827218

All that can be important in solving your specific issues.

Since I do not yet have this information from you, I can only suggest
some basic stuff and some stuff with caveats that you will have to
determine (based off the information you collect and share using the
above methods) which you need/should/could do.

Basic stuff:

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

SuperAntiSpyware
http://www.superantispyware.com/

Reboot and logon as administrative user.

Download, install, run, update and perform a full scan with the following
(freeware version):

MalwareBytes
http://www.malwarebytes.com/

Reboot and logon as administrative user.

Download and run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.

Continue by fixing your Windows Update system...

32-bit Windows:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.

64-bit Windows:

Download, install and run...

System Update Readiness Tool for x64-based Systems
http://www.microsoft.com/downloads/d...f-0feefc7ff064

Reboot and logon as administrative user.

Try to get updates.

Come back and let us know.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
X86-based PC

"Shenan Stanley" wrote:

> desperate teacher wrote:
> > Cannot download security update even after disabling firewall. I
> > have ESET Smart Security 4 virus and firewall protection. I
> > disabled it and enabled Windows security, but update didn't work.
> > Then I disabled Windows security, but still could not get the
> > update. What is this error code?
>
> Operating System?
> Architecture?
> Service Pack Level?
>
> Different things you could try, but assuming you have Internet connectivity
> when trying and your BITS service is running... Well - we'll just wait
> until you supply some basics.
>
> Not sure how?
>
> You can obtain and supply the edition and version information:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only suggest
> some basic stuff and some stuff with caveats that you will have to
> determine (based off the information you collect and share using the
> above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Continue by fixing your Windows Update system...
>
> 32-bit Windows:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> 64-bit Windows:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/d...f-0feefc7ff064
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

Sorry, forgot the IE info
Ver. 8.0.6001.18702
128-bit

"Shenan Stanley" wrote:

> desperate teacher wrote:
> > Cannot download security update even after disabling firewall. I
> > have ESET Smart Security 4 virus and firewall protection. I
> > disabled it and enabled Windows security, but update didn't work.
> > Then I disabled Windows security, but still could not get the
> > update. What is this error code?
>
> Operating System?
> Architecture?
> Service Pack Level?
>
> Different things you could try, but assuming you have Internet connectivity
> when trying and your BITS service is running... Well - we'll just wait
> until you supply some basics.
>
> Not sure how?
>
> You can obtain and supply the edition and version information:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only suggest
> some basic stuff and some stuff with caveats that you will have to
> determine (based off the information you collect and share using the
> above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Continue by fixing your Windows Update system...
>
> 32-bit Windows:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> 64-bit Windows:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/d...f-0feefc7ff064
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

I installed and ran superantispyware and it detected 14 adware cookies which
I quarantined and removed. Then I rebooted and installed and ran malwarebytes
which did not detect any malware. I rebooted again and ran microsoft
malwareremove, which detected nothing. In the meantime, my automatic updates
kicked in and I installed the update. When I rebooted, the update was
successful. Thanks for the help!

"Shenan Stanley" wrote:

> desperate teacher wrote:
> > Cannot download security update even after disabling firewall. I
> > have ESET Smart Security 4 virus and firewall protection. I
> > disabled it and enabled Windows security, but update didn't work.
> > Then I disabled Windows security, but still could not get the
> > update. What is this error code?
>
> Operating System?
> Architecture?
> Service Pack Level?
>
> Different things you could try, but assuming you have Internet connectivity
> when trying and your BITS service is running... Well - we'll just wait
> until you supply some basics.
>
> Not sure how?
>
> You can obtain and supply the edition and version information:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only suggest
> some basic stuff and some stuff with caveats that you will have to
> determine (based off the information you collect and share using the
> above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Continue by fixing your Windows Update system...
>
> 32-bit Windows:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> 64-bit Windows:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/d...f-0feefc7ff064
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

I followed the instructions below and found 14 adware cookies with the
superantispyware. I quarantined and removed them. Then I rebooted and ran
malwarebytes and microsoft security malwareremove, which both detected
nothing. In the meantime my autoupdate kicked in and downloaded the current
update. When I rebooted, the update was successful. Thanks!

"Shenan Stanley" wrote:

> desperate teacher wrote:
> > Cannot download security update even after disabling firewall. I
> > have ESET Smart Security 4 virus and firewall protection. I
> > disabled it and enabled Windows security, but update didn't work.
> > Then I disabled Windows security, but still could not get the
> > update. What is this error code?
>
> Operating System?
> Architecture?
> Service Pack Level?
>
> Different things you could try, but assuming you have Internet connectivity
> when trying and your BITS service is running... Well - we'll just wait
> until you supply some basics.
>
> Not sure how?
>
> You can obtain and supply the edition and version information:
>
> Start button --> RUN
> (no "RUN"? Press the "Windows Key" + R on your keyboard)
> --> type in:
> winver
> --> Click OK.
>
> The picture at the top of the window that opens will give you the general
> (Operating System name and edition) while the line starting with the word
> "version" will give you the rest of the story. Post _both_ in response
> to this message verbatim. No paraphrasing - instead - ensure
> character-for-character copying.
>
> What version of Internet Explorer are you currently using? Easy to find
> out. Open Internet Explorer and while that is in-focus, press and hold
> the "ALT" key on your keyboard. With the "ALT" key still pressed, press
> (just once, no holding) the "H" key. Now, with the "ALT" key still
> pressed, press (just once, no holding) the "A" key. That will bring up
> the "About Internet Explorer" window. It will give you the exact version
> you are using - repeat what you see there in response to this message.
>
> How to determine whether a computer is running a 32-bit version or
> 64-bit version of the Windows operating system
> http://support.microsoft.com/kb/827218
>
> All that can be important in solving your specific issues.
>
> Since I do not yet have this information from you, I can only suggest
> some basic stuff and some stuff with caveats that you will have to
> determine (based off the information you collect and share using the
> above methods) which you need/should/could do.
>
> Basic stuff:
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> SuperAntiSpyware
> http://www.superantispyware.com/
>
> Reboot and logon as administrative user.
>
> Download, install, run, update and perform a full scan with the following
> (freeware version):
>
> MalwareBytes
> http://www.malwarebytes.com/
>
> Reboot and logon as administrative user.
>
> Download and run the MSRT manually:
> http://www.microsoft.com/security/ma...e/default.mspx
>
> You may find nothing, you may find only cookies, you may think it is a
> waste of time - but if you do all this and report back here with what you
> do/don't find as you are doing all of it - you are adding more pieces to
> the puzzle and the entire picture just may become clearer and your
> problem resolved.
>
> Continue by fixing your Windows Update system...
>
> 32-bit Windows:
>
> How do I reset Windows Update components?
> http://support.microsoft.com/kb/971058
>
> .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
> both times. Check the "I agree" box and click on "Next". Check the box
> for "Run aggressive options (not recommended)" and click "Next". Let
> it finish up and follow the prompts until it is done. Close/exit and
> reboot when it is.
>
> 64-bit Windows:
>
> Download, install and run...
>
> System Update Readiness Tool for x64-based Systems
> http://www.microsoft.com/downloads/d...f-0feefc7ff064
>
> Reboot and logon as administrative user.
>
> Try to get updates.
>
> Come back and let us know.
>
> --
> Shenan Stanley
> MS-MVP
> --
> How To Ask Questions The Smart Way
> http://www.catb.org/~esr/faqs/smart-questions.html
>
>
> .
>

0x80200010 BG_E_NETWORK_DISCONNECTED

Try again later.

desperate teacher wrote:
> Cannot download security update even after disabling firewall. I have ESET
> Smart Security 4 virus and firewall protection. I disabled it and enabled
> Windows security, but update didn't work. Then I disabled Windows
> security,
> but still could not get the update. What is this error code?