Error code 0x8DDD0004, no WuWeb ActiveX

Since several weeks, Microsoft Update keeps giving me this error
[0x8DDD0004]. I've crawled the Web to find out. I really need help.
* I am logged as an admin ;
* There is no "WuWebControlClass" in the addons
* There is a "MuWebControlClass" (muweb.dll), it is active
* When I go to Microsoft Update website, I am *not* prompted to install any
activeX.
* Office updates *does* work, Windows Update does not
* I've flushed temporary internet files, re-installed IE7, checked for
services (BITS, RPC, Automatic Updates, crypto…) , de-activated my firewall
* Renaming Catroot2 does nothing, granting registry authorizations for
HKLM/.../Windows Update does nothing
* I've regsvr32'ed all the dll's (jscript, wu*, ole…), reset IE settings &
security
* I've re-installed the MS Trust Certificate, run a full AV/AntiSpyware scan
* Trying to re-install the WU agent (2.0 or 3.0) returns an error.
* The mdadiag.exe tool can't find WU files (no problem with Office Update,
though)
I can't figure out what's wrong with WU, as everything else seems to work
perfectly (Office Update, Flash/Shockwave activeX…). The problem is recent
(2-3 weeks) and therefore probably unrelated to the SP3 (I had it in June).
There were no specific hardware/software/update at the time that may account
for this 8DDD0004 error.

Here's some info about my computer :
* Windows XP Professional SP3 (Genuine, of course)
* Internet Explorer 7 (version 7.0.5730.13) run in "normal" mode (add-ons
all active)
* Windows Defender (up to date) & Windows Firewall active

I'd be really glad if someone could give me valuable help on this issue (I
guess I've tried all the "obvious" stuff…)

Here's one possibility, however remote:

ActiveX controls may not load as expected in Internet Explorer due to
defense in depth changes introduced in cumulative security update 896688
(MS05-052):
http://support.microsoft.com/Default.aspx?kbid=909889

If you reinstalled WinXP and then installed SP3, see
http://support.microsoft.com/kb/943144
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Erin Leinssen wrote:
> Since several weeks, Microsoft Update keeps giving me this error
> [0x8DDD0004]. I've crawled the Web to find out. I really need help.
> * I am logged as an admin ;
> * There is no "WuWebControlClass" in the addons
> * There is a "MuWebControlClass" (muweb.dll), it is active
> * When I go to Microsoft Update website, I am *not* prompted to install
> any
> activeX.
> * Office updates *does* work, Windows Update does not
> * I've flushed temporary internet files, re-installed IE7, checked for
> services (BITS, RPC, Automatic Updates, crypto…) , de-activated my
> firewall
> * Renaming Catroot2 does nothing, granting registry authorizations for
> HKLM/.../Windows Update does nothing
> * I've regsvr32'ed all the dll's (jscript, wu*, ole…), reset IE settings &
> security
> * I've re-installed the MS Trust Certificate, run a full AV/AntiSpyware
> scan
> * Trying to re-install the WU agent (2.0 or 3.0) returns an error.
> * The mdadiag.exe tool can't find WU files (no problem with Office Update,
> though)
> I can't figure out what's wrong with WU, as everything else seems to work
> perfectly (Office Update, Flash/Shockwave activeX…). The problem is recent
> (2-3 weeks) and therefore probably unrelated to the SP3 (I had it in
> June).
> There were no specific hardware/software/update at the time that may
> account
> for this 8DDD0004 error.
>
> Here's some info about my computer :
> * Windows XP Professional SP3 (Genuine, of course)
> * Internet Explorer 7 (version 7.0.5730.13) run in "normal" mode (add-ons
> all active)
> * Windows Defender (up to date) & Windows Firewall active
>
> I'd be really glad if someone could give me valuable help on this issue (I
> guess I've tried all the "obvious" stuff…)

Thank you for your answer.

Unfortunately, I already considered those solutions :
* when running WindowsUpdateAgent30-x86.exe (with /wuforce), the setup fails
with error code 0x800703e3.
* wups2.dll was sucessfully registered. I followed the steps one more time,
same results : nothing changes.

Do you have any further ideas ?

When accessing the Update site, you receive the 0x8ddd0004 error
http://update.microsoft.com/windowsu...=en&IsMu=False

Error that you see in the upper-right corner when you visit the Windows
Update Web site on a Windows XP-based computer: "[Error number: 0x8DDD0004]"
http://support.microsoft.com/kb/914224

Error message when you scan for updates on a Windows XP Service Pack 2-based
computer: "Error number: 0x8DDD0004"
http://support.microsoft.com/kb/914227

Also make sure you accepted the Microsoft Trust Certificate
To turn on automatic updating of trusted root authority certificates
http://www.microsoft.com/resources/d....mspx?mfr=true

1. In Control Panel, open Add or Remove Programs
2. Click Add/Remove Windows Components.
3. Select the Update Root Certificates check box.
4. Click Next, and then click Finish.


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Erin Leinssen" <> wrote in message
news:A3DA6471-A492-49C9-9A35-...
> Thank you for your answer.
>
> Unfortunately, I already considered those solutions :
> * when running WindowsUpdateAgent30-x86.exe (with /wuforce), the setup
> fails
> with error code 0x800703e3.
> * wups2.dll was sucessfully registered. I followed the steps one more
> time,
> same results : nothing changes.
>
> Do you have any further ideas ?

Thank you for your answer, TaurArian. As stated above, I tried all of this,
and nothing worked. Plus, your third link seems broken.

There is *no* WuWeb activeX in the add-ons.

Do you have any other suggestions ?

To whom are you replying? To keep track of things and since not all of us
use that clunk web interface to access this newsgroup, it helps immensely if
you include all of previous message(s) in your replies to the newsgroup.
Thank you.
--
~PA Bear

Erin Leinssen wrote:
> Thank you for your answer.
>
> Unfortunately, I already considered those solutions :
> * when running WindowsUpdateAgent30-x86.exe (with /wuforce), the setup
> fails
> with error code 0x800703e3.
> * wups2.dll was sucessfully registered. I followed the steps one more
> time,
> same results : nothing changes.
>
> Do you have any further ideas ?

Thread history:
http://groups.google.com/group/micro...1be3365f79e513

<paste>
TaurArian wrote:
> When accessing the Update site, you receive the 0x8ddd0004 error
> http://update.microsoft.com/windowsu...=en&IsMu=False
>
> Error that you see in the upper-right corner when you visit the Windows
> Update Web site on a Windows XP-based computer: "[Error number:
> 0x8DDD0004]"
> http://support.microsoft.com/kb/914224
>
> Error message when you scan for updates on a Windows XP Service Pack
> 2-based
> computer: "Error number: 0x8DDD0004"
> http://support.microsoft.com/kb/914227
>
> Also make sure you accepted the Microsoft Trust Certificate
> To turn on automatic updating of trusted root authority certificates
> http://www.microsoft.com/resources/d....mspx?mfr=true
>
> 1. In Control Panel, open Add or Remove Programs
> 2. Click Add/Remove Windows Components.
> 3. Select the Update Root Certificates check box.
> 4. Click Next, and then click Finish.
</paste>
Erin Leinssen wrote:
> Thank you for your answer, TaurArian. As stated above, I tried all of
> this,
> and nothing worked.

I don't think so.

> Plus, your third link seems broken.

http://support.microsoft.com/kb/914227 works fine here.

<snip>
> Do you have any other suggestions ?

1. Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3

2. Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Well… I'm kinda desperate here… HijackThis/Sypbot S&D/AdAware/AV scan
revealed nothing abnormal. There is nothing special with this computer: I
backed up data and made a clean install of WXP from scratch, same problem.
The "free" MS support proposed me a less "free" direction:
http://support.microsoft.com/gp/Advancedef/. The problem might not be related
to the hardware, though, as everything worked fine up to now, even Microsoft
Update (until…). The 0x8DDD0004 problem seemed quite frequent (Google), and I
hoped you would have some ideas on how to get rid of it. You had the same
strategy I had (that proves I didn't act crazy), unfortunately for me this
doesn't solve 0x8DDD0004.

I'll head to some repair shop and see. I may post here subsequent evolutions
(e.g. the problem is/isn't related to soft/hardware, XP, servers…) if I ever
get to know what caused this.

Thank you for your support, hope it'll be helpful !

"PA Bear [MS MVP]" wrote:

> Thread history:
> http://groups.google.com/group/micro...1be3365f79e513
>
> <paste>
> TaurArian wrote:
> > When accessing the Update site, you receive the 0x8ddd0004 error
> > http://update.microsoft.com/windowsu...=en&IsMu=False
> >
> > Error that you see in the upper-right corner when you visit the Windows
> > Update Web site on a Windows XP-based computer: "[Error number:
> > 0x8DDD0004]"
> > http://support.microsoft.com/kb/914224
> >
> > Error message when you scan for updates on a Windows XP Service Pack
> > 2-based
> > computer: "Error number: 0x8DDD0004"
> > http://support.microsoft.com/kb/914227
> >
> > Also make sure you accepted the Microsoft Trust Certificate
> > To turn on automatic updating of trusted root authority certificates
> > http://www.microsoft.com/resources/d....mspx?mfr=true
> >
> > 1. In Control Panel, open Add or Remove Programs
> > 2. Click Add/Remove Windows Components.
> > 3. Select the Update Root Certificates check box.
> > 4. Click Next, and then click Finish.
> </paste>
> Erin Leinssen wrote:
> > Thank you for your answer, TaurArian. As stated above, I tried all of
> > this,
> > and nothing worked.
>
> I don't think so.
>
> > Plus, your third link seems broken.
>
> http://support.microsoft.com/kb/914227 works fine here.
>
> <snip>
> > Do you have any other suggestions ?
>
> 1. Free unlimited installation and compatibility support is available for
> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
> e-mail support is available only in the United States and Canada.
>
> • US:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • CA:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • UK:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • AU:
> http://support.microsoft.com/oas/def...3&gprid=522131
>
> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
> Windows XP | select Windows XP Service Pack 3
>
> 2. Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
> conjuction with some other utilities). HijackThis will NOT fix anything on
> its own, but it will help you to both identify and remove any
> hijackware/spyware with assistance from an expert. **Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>

Repost:
> ...Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters...

Erin Leinssen wrote:
> Well… I'm kinda desperate here… HijackThis/Sypbot S&D/AdAware/AV scan
> revealed nothing abnormal. There is nothing special with this computer: I
> backed up data and made a clean install of WXP from scratch, same problem.
> The "free" MS support proposed me a less "free" direction:
> http://support.microsoft.com/gp/Advancedef/. The problem might not be
> related to the hardware, though, as everything worked fine up to now, even
> Microsoft Update (until…). The 0x8DDD0004 problem seemed quite frequent
> (Google), and I hoped you would have some ideas on how to get rid of it.
> You had the same strategy I had (that proves I didn't act crazy),
> unfortunately for me this doesn't solve 0x8DDD0004.
>
> I'll head to some repair shop and see. I may post here subsequent
> evolutions
> (e.g. the problem is/isn't related to soft/hardware, XP, servers…) if I
> ever
> get to know what caused this.
>
> Thank you for your support, hope it'll be helpful !
>
> "PA Bear [MS MVP]" wrote:
>
>> Thread history:
>> http://groups.google.com/group/micro...1be3365f79e513
>>
>> <paste>
>> TaurArian wrote:
>>> When accessing the Update site, you receive the 0x8ddd0004 error
>>> http://update.microsoft.com/windowsu...=en&IsMu=False
>>>
>>> Error that you see in the upper-right corner when you visit the Windows
>>> Update Web site on a Windows XP-based computer: "[Error number:
>>> 0x8DDD0004]"
>>> http://support.microsoft.com/kb/914224
>>>
>>> Error message when you scan for updates on a Windows XP Service Pack
>>> 2-based
>>> computer: "Error number: 0x8DDD0004"
>>> http://support.microsoft.com/kb/914227
>>>
>>> Also make sure you accepted the Microsoft Trust Certificate
>>> To turn on automatic updating of trusted root authority certificates
>>> http://www.microsoft.com/resources/d....mspx?mfr=true
>>>
>>> 1. In Control Panel, open Add or Remove Programs
>>> 2. Click Add/Remove Windows Components.
>>> 3. Select the Update Root Certificates check box.
>>> 4. Click Next, and then click Finish.
>> </paste>
>> Erin Leinssen wrote:
>>> Thank you for your answer, TaurArian. As stated above, I tried all of
>>> this,
>>> and nothing worked.
>>
>> I don't think so.
>>
>>> Plus, your third link seems broken.
>>
>> http://support.microsoft.com/kb/914227 works fine here.
>>
>> <snip>
>>> Do you have any other suggestions ?
>>
>> 1. Free unlimited installation and compatibility support is available for
>> Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
>> e-mail support is available only in the United States and Canada.
>>
>> • US:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • CA:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • UK:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • AU:
>> http://support.microsoft.com/oas/def...3&gprid=522131
>>
>> • Other: http://support.microsoft.com/oas/def...spx?gprid=1173 |
>> select
>> Windows XP | select Windows XP Service Pack 3
>>
>> 2. Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a /thorough/ check for hijackware, including posting your hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use
>> (in conjuction with some other utilities). HijackThis will NOT fix
>> anything on its own, but it will help you to both identify and remove any
>> hijackware/spyware with assistance from an expert. **Post your log to
>> http://aumha.net/viewforum.php?f=30,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair
>> shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/

They keep changing the articles at MS - try

To turn on automatic updating of trusted root authority certificates
http://technet.microsoft.com/en-us/l.../cc786443.aspx


--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"Erin Leinssen" wrote:

> Thank you for your answer, TaurArian. As stated above, I tried all of this,
> and nothing worked. Plus, your third link seems broken.
>
> There is *no* WuWeb activeX in the add-ons.
>
> Do you have any other suggestions ?