Error code 646 for KB973636

I am running OS Vista home premium, Office 2007 and Norton 360. On Oct. 16th
I received 14 important security updates. They all failed to install
initially. A day later all but six installed. A day or two later all
installed except KB973636 an important security update for Works 8. Works
came with my computer, I don't use it, but if I do in the future I don't want
to worry about a virus etc. I agreed to the EUL & registered Works, but
still can't install the update. It seems everyone is having problems
installing updates this past week. I have tried some of the suggestions
given in this discussion forum but so far no suggest. Any suggestions?

GaryE wrote:

> I am running OS Vista home premium, Office 2007 and Norton 360. On Oct. 16th
> I received 14 important security updates. They all failed to install
> initially. A day later all but six installed. A day or two later all
> installed except KB973636 an important security update for Works 8. Works
> came with my computer, I don't use it, but if I do in the future I don't want
> to worry about a virus etc. I agreed to the EUL & registered Works, but
> still can't install the update. It seems everyone is having problems
> installing updates this past week. I have tried some of the suggestions
> given in this discussion forum but so far no suggest. Any suggestions?

Manually download the update and *save* it:

Security Update for Microsoft Works 8 (KB973636)
http://www.microsoft.com/downloads/d...7-51d55c129be6

Then follow the instructions on the above page.
If fails to install, the suggest you clean boot XP and then try to
install KB973636 once more:
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

Depending upon your level of competence with PCs, either use the Guided
Help (for beginners) or, use Method 2(for intermediate/advanced Users).

If it still fails to install, strongly suggest you contact Microsoft as
they offer *no-charge support* in getting Security updates installed:

MS09-062: Description of the security update for Microsoft Works 8:
October 13, 2009
http://support.microsoft.com/kb/973636

" How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:
http://support.microsoft.com/common/....aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/def...spx?&prid=7552 "


MowGreen
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