Error Code 80073712 - Windows Vista Update SP2

I have Windows Vista Home Premium Version 6.0.6001 Service Pack 1 Build 6001;
32-bit OS and received notice of an important update for Windows Vista SP2
(KB948465). When I install I continuously get the error code 80073712 after
343.9MB downloading (12% complete). I've tried all the remedies I've found
in this community and have contacted the free online support but have not
received a reply. When I try to contact the free helpline again, the entry
page does not come up and I'm directed to make the changes in internet
options again. I tried downloading SP2 from the windows website but when I
tried to install I received a message to say I didn't have SP1 and needed to
install that first - but as you can see from above, I already have SP1.
Getting really frustrated as trying to download the update for over a week
now. Do I really need it? Can someone please help me?

Note to MS: Surely you know by now there's an issue with this download and
can provide an easier fix for users than having to trawl through possible
solutions and spend hours testing out possible solutions!

Hi, roseire.

Don't forget that Google (and now, Bing) is your friend.

Bing gets me nearly 10,000 hits on "80073712". The second one is the thread
at http://forums.techarena.in/windows-update/758930.htm, and it seems to
have a solution to this problem. That might be a good place to start.

RC
--
R. C. White, CPA
San Marcos, TX

Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

"roseire" <> wrote in message
news:A08EAF0E-0AAB-4F49-9AE9-...
> I have Windows Vista Home Premium Version 6.0.6001 Service Pack 1 Build
> 6001;
> 32-bit OS and received notice of an important update for Windows Vista SP2
> (KB948465). When I install I continuously get the error code 80073712
> after
> 343.9MB downloading (12% complete). I've tried all the remedies I've
> found
> in this community and have contacted the free online support but have not
> received a reply. When I try to contact the free helpline again, the
> entry
> page does not come up and I'm directed to make the changes in internet
> options again. I tried downloading SP2 from the windows website but when
> I
> tried to install I received a message to say I didn't have SP1 and needed
> to
> install that first - but as you can see from above, I already have SP1.
> Getting really frustrated as trying to download the update for over a week
> now. Do I really need it? Can someone please help me?
>
> Note to MS: Surely you know by now there's an issue with this download
> and
> can provide an easier fix for users than having to trawl through possible
> solutions and spend hours testing out possible solutions!