Can you download the update, SAVE it to your desktop, and then install it
manually by double-clicking on the saved file?
IE6/WinXP SP2 only:
http://www.microsoft.com/downloads/d...2-152C611D3F0A
IE7/WinXP SP2 only:
http://www.microsoft.com/downloads/d...4-E10C1C76EE97
NB: We expect a new Cumulative Security Update for IE to be released on 12
Feb-08 (i.e., tomorrow), so I'd strongly recommend getting this problem
sorted ASAP, Mom.
===================================
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s). If you disable a third-party firewall, do NOT
connect to the internet without having the Windows Firewall enabled!
===================================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).
=> **If your problem relates to a Cumulative Security Update for IE, call
the above number and ask to be transferred to the Consumer IE7 queue (which
is 47830).** <=
For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site:
http://support.microsoft.com/common/international.aspx
For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net
LiLTechMom wrote:
> Windows XP
>
>> KB946215 is not an error code, it's the KB article for MS07-069:
>> http://support.microsoft.com/kb/942615
>>
>> Windows version?
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> LiLTechMom wrote:
>>> Having problems with the this update. Windows Live OneCare runs as
>>> scheduled
>>> with no problems except:
>>>
>>> 1. I cannot find out why Error Code KB942615 still shows as not
>>> installed.
>>> 2. Windows Live One care runs OK, (updated subscription) October 2007,
>>> but
>>> I
>>> continuously get the RED #1 on my lower right toolbar on the desktop.