error code number 0x8007006E

When I try to download the following updates for office 2003:

KB 917151
KB 914455

It says that they could not be installed correctly and the error code
0x8007006E comes out. How can I solve this problem?

David Ekman <> wrote:

> When I try to download the following updates for office 2003:
>
> KB 917151
> KB 914455
>
> It says that they could not be installed correctly and the error code
> 0x8007006E comes out.

I've only seen that code once before. Please try the following generic
solutions
and questions:

1. Have you ever allowed a Registry Cleaner to run on this PC (such as the
one at Windows Live Safety Center)?

2. Have you installed or uninstalled a CD-ROM/DVD-ROM on this PC?

3. Please disable or uninstall all third-party anti-virus, anti-malware,
firewall, or download accelerators. Now try the update again. DId that
work?

4. See http://support.microsoft.com/kb/884298

Please reply with information on what worked and what didn't.

--
Robin Walker [MVP Networking]

1) I ran the windows live safety center 4 times, and every time while it was
running the virus and spyware exam, a notice came out saying: 1 virus found,
0 files detected. But after the whole scan finished, the report indicated
that no spyware or virus detected.

Also, I still cannot install the updates.

2) Do you mean reinstalled the whole software package? (Windows XP)

3) No. Before I had norton 2004 installed, the problem started there. Now I
uninstalled it and I am using Mcafee (1 week ago)

4) I have not tried this step yet.


"Robin Walker [MVP]" wrote:

> David Ekman <> wrote:
>
> > When I try to download the following updates for office 2003:
> >
> > KB 917151
> > KB 914455
> >
> > It says that they could not be installed correctly and the error code
> > 0x8007006E comes out.
>
> I've only seen that code once before. Please try the following generic
> solutions
> and questions:
>
> 1. Have you ever allowed a Registry Cleaner to run on this PC (such as the
> one at Windows Live Safety Center)?
>
> 2. Have you installed or uninstalled a CD-ROM/DVD-ROM on this PC?
>
> 3. Please disable or uninstall all third-party anti-virus, anti-malware,
> firewall, or download accelerators. Now try the update again. DId that
> work?
>
> 4. See http://support.microsoft.com/kb/884298
>
> Please reply with information on what worked and what didn't.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

David Ekman <> wrote:

> 1) I ran the windows live safety center 4 times, and every time while
> it was running the virus and spyware exam, a notice came out saying:
> 1 virus found, 0 files detected. But after the whole scan finished,
> the report indicated that no spyware or virus detected.

If you have run the Windows Live Safety Center, then that damages Windows so
that you cannot install Office updates. That was the point of me asking
that question. It was *not* an invitation to go and do the damage.

> 2) Do you mean reinstalled the whole software package? (Windows XP)

My question was whether you had ever installed or removed CD or DVD drive
hardware.

--
Robin Walker [MVP Networking]

1) I meant, that I ran it four times since you mentioned it to me, (I have
never used this scan before) I just wanted to make sure about that " 1 virus
, 0 files detected notice".

2) No.

"Robin Walker [MVP]" wrote:

> David Ekman <> wrote:
>
> > 1) I ran the windows live safety center 4 times, and every time while
> > it was running the virus and spyware exam, a notice came out saying:
> > 1 virus found, 0 files detected. But after the whole scan finished,
> > the report indicated that no spyware or virus detected.
>
> If you have run the Windows Live Safety Center, then that damages Windows so
> that you cannot install Office updates. That was the point of me asking
> that question. It was *not* an invitation to go and do the damage.
>
> > 2) Do you mean reinstalled the whole software package? (Windows XP)
>
> My question was whether you had ever installed or removed CD or DVD drive
> hardware.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>