Error code when trying to install updates 80070570 Windows 7

I keep getting an error code when trying to install updates prompted by the
HP Advisor. the error code is 80070570 and the message is that windows
encountered an unknown error. I just purchased this computer two days ago.
what is up with this?

Is it a brand-new computer or a used/reconditioned computer (and did you buy
it at Best Buy)?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

Try doing a Reset: http://support.microsoft.com/kb/971058
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


luvnfaith205 wrote:
> I keep getting an error code when trying to install updates prompted by
> the
> HP Advisor. the error code is 80070570 and the message is that windows
> encountered an unknown error. I just purchased this computer two days
> ago.
> what is up with this?

I have the same problem, it's a custom built computer. I have McAfee as my
anti virus. The subscription is current. No spyware applications.

There was McAfee Plus and then I went and installed the other version of
McAfee from the website, should I remove one of them?

"PA Bear [MS MVP]" wrote:

> Is it a brand-new computer or a used/reconditioned computer (and did you buy
> it at Best Buy)?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> Try doing a Reset: http://support.microsoft.com/kb/971058
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> luvnfaith205 wrote:
> > I keep getting an error code when trying to install updates prompted by
> > the
> > HP Advisor. the error code is 80070570 and the message is that windows
> > encountered an unknown error. I just purchased this computer two days
> > ago.
> > what is up with this?
>
> .
>

Assuming your original McAfee VirusScan Plus subscription (or free trial
period) had not expired prior to installing McAfee VirusScan (or Security
Center or Internet Security), see if this McAfee three-step fix resolves the
problem: http://service.mcafee.com/FAQDocument.aspx?id=TS100507

If you need further assistance, please begin a new thread about your
specific problem and computer. State your IE version and full Windows
version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP1; Vista 64-bit SP2;
Win7; Win7 64-bit) in your first post. Thank you.


Courtney wrote:
> I have the same problem, it's a custom built computer. I have McAfee as my
> anti virus. The subscription is current. No spyware applications.
>
> There was McAfee Plus and then I went and installed the other version of
> McAfee from the website, should I remove one of them?
<snip hijacked thread>