Error codes with no help from Microsoft

It seems that there are quite a few people getting error codes when trying to
update their Windows version. It sure has happened to me, I'm getting the
"Error(s) found: Code 8e5e0147". However, when I'm trying to see the reason
for this error code by searching any Microsoft site (including the search
done by following the "Get Help"-link on the Windows update window) I get no
matches.

Clearly, someone knows what this error code means, it's not like my program
crashed inexplicitly, but why isn't there any solution or comment on any
Microsoft site? I have had this error for roughly a month by now and I am
getting really tired of seeing no solution being offered by Microsoft.

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://windowshelp.microsoft.com/com....windowsupdate

"AndSwe" <> wrote in message
news:3F605417-0E70-485F-B938-...
> It seems that there are quite a few people getting error codes when trying
> to
> update their Windows version. It sure has happened to me, I'm getting the
> "Error(s) found: Code 8e5e0147". However, when I'm trying to see the
> reason
> for this error code by searching any Microsoft site (including the search
> done by following the "Get Help"-link on the Windows update window) I get
> no
> matches.
>
> Clearly, someone knows what this error code means, it's not like my
> program
> crashed inexplicitly, but why isn't there any solution or comment on any
> Microsoft site? I have had this error for roughly a month by now and I am
> getting really tired of seeing no solution being offered by Microsoft.
>
> ----------------
> This post is a suggestion for Microsoft, and Microsoft responds to the
> suggestions with the most votes. To vote for this suggestion, click the "I
> Agree" button in the message pane. If you do not see the button, follow
> this
> link to open the suggestion in the Microsoft Web-based Newsreader and then
> click "I Agree" in the message pane.
>
> http://windowshelp.microsoft.com/com....windowsupdate
Yahoo found quite a few discussions of this error.
Jim

You problably have some more usefull errors in your windowsupdat.log (in
the windows directory).
Can you check and post back some of the error codes that you see?


Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

Please see this page http://dts-l.net/goodpost.htm then post back to this
thread with the information we'd need to be able to assist you properly.

================================

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/




AndSwe wrote:
> It seems that there are quite a few people getting error codes when trying
> to update their Windows version. It sure has happened to me, I'm getting
> the
> "Error(s) found: Code 8e5e0147". However, when I'm trying to see the
> reason
> for this error code by searching any Microsoft site (including the search
> done by following the "Get Help"-link on the Windows update window) I get
> no
> matches.
>
> Clearly, someone knows what this error code means, it's not like my
> program
> crashed inexplicitly, but why isn't there any solution or comment on any
> Microsoft site? I have had this error for roughly a month by now and I am
> getting really tired of seeing no solution being offered by Microsoft.

Try this tool I just published. It works for 90% of problems. I have been
using it (and updating it) for a long time, but just recently modified it
so that it could be posted publically.

http://www.codeplex.com/aureset

Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

Here is some relevant outtake (I hope):

2008-05-22 21:14:14:456 1016 124c Agent *************
2008-05-22 21:14:14:585 1016 124c DnldMgr *************
2008-05-22 21:14:14:585 1016 124c DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = AutomaticUpdates]
2008-05-22 21:14:14:586 1016 124c DnldMgr *********
2008-05-22 21:14:14:586 1016 124c DnldMgr * Call ID =
{D0820192-8C8E-4800-BB7F-D85BBDC8F1F5}
2008-05-22 21:14:14:586 1016 124c DnldMgr * Priority = 3, Interactive = 1,
Owner is system = 0, Explicit proxy = 0, Proxy session id = 1, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-05-22 21:14:14:586 1016 124c DnldMgr * Updates to download = 1
2008-05-22 21:14:14:586 1016 124c Agent * Title = Update for Windows
Vista (KB938371)
2008-05-22 21:14:14:586 1016 124c Agent * UpdateId =
{2755FE78-B713-49A3-8282-44088C76899D}.102
2008-05-22 21:14:14:586 1016 124c Agent * Bundles 1 updates:
2008-05-22 21:14:14:586 1016 124c Agent *
{7CF5B39C-D73B-4516-8B98-62F64C2B8368}.102
2008-05-22 21:14:14:590 1016 124c DnldMgr *********** DnldMgr: New download
job [UpdateId = {7CF5B39C-D73B-4516-8B98-62F64C2B8368}.101] ***********
2008-05-22 21:14:14:590 1016 124c DnldMgr * Queueing update for download
handler request generation.
2008-05-22 21:14:14:591 1016 124c DnldMgr Generating download request for
update {7CF5B39C-D73B-4516-8B98-62F64C2B8368}.101
2008-05-22 21:14:15:171 1016 124c Handler Generating request for CBS update
7CF5B39C-D73B-4516-8B98-62F64C2B8368 in sandbox
C:\Windows\SoftwareDistribution\Download\13b20d0ba f308989befe0e1d4c523f40
2008-05-22 21:14:15:171 1016 124c Handler Selected payload type is ptExpress
2008-05-22 21:14:15:180 1016 124c Handler UH: DpxRestoreJob returned
0x80070002
2008-05-22 21:14:15:180 1016 124c Handler Detected download state is
dsHavePackage
2008-05-22 21:14:27:151 1016 dd4 Handler FATAL: CBS called Error with
0x8e5e0147,
2008-05-22 21:14:27:151 1016 124c Handler FATAL: UH: 0x8e5e0147: Async stage
operation failed in CUHCbsHandler::StageCbsPackage
2008-05-22 21:14:27:173 1016 124c Handler FATAL: Request generation for CBS
update complete with hr=0x8e5e0147 and pfResetSandbox=0
2008-05-22 21:14:27:173 1016 124c Handler FATAL: Error source is 106.
2008-05-22 21:14:27:173 1016 124c DnldMgr FATAL:
DM:CAgentDownloadManager::GenerateAllDownloadReque sts:
GenerateDownloadRequest failed with 0x8e5e0147.
2008-05-22 21:14:27:173 1016 124c DnldMgr Error 0x8e5e0147 occurred while
downloading update; notifying dependent calls.
2008-05-22 21:14:27:916 1016 124c Agent *********
2008-05-22 21:14:27:916 1016 124c Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2008-05-22 21:14:27:916 1016 124c Agent *************

####################################

Note! I have had no problems with any updates up until this one.

AndSwe

"Eddie Bowers [MSFT]" wrote:

> You problably have some more usefull errors in your windowsupdat.log (in
> the windows directory).
> Can you check and post back some of the error codes that you see?
>
>
> Eddie Bowers
> Security Support
> Microsoft Corporation
>
> This posting is provided "AS IS" with no warranties, and confers no rights

You are right, and so does Google, but if you look in these discussions have
you managed to find a solution? I did the search for "error code 8e5e0147" in
Google, I get 13 answers (and my original post has the number 1 spot,
normally a good thing in a google search, bur not perhaps in this case), none
particulary helpful. Most (all?) is basically a call for help.

AndSwe

"Jim" wrote:

>
> "AndSwe" <> wrote in message
> news:3F605417-0E70-485F-B938-...
> > It seems that there are quite a few people getting error codes when trying
> > to
> > update their Windows version. It sure has happened to me, I'm getting the
> > "Error(s) found: Code 8e5e0147". However, when I'm trying to see the
> > reason
> > for this error code by searching any Microsoft site (including the search
> > done by following the "Get Help"-link on the Windows update window) I get
> > no
> > matches.
> >
> > Clearly, someone knows what this error code means, it's not like my
> > program
> > crashed inexplicitly, but why isn't there any solution or comment on any
> > Microsoft site? I have had this error for roughly a month by now and I am
> > getting really tired of seeing no solution being offered by Microsoft.
> >
> > ----------------
> > This post is a suggestion for Microsoft, and Microsoft responds to the
> > suggestions with the most votes. To vote for this suggestion, click the "I
> > Agree" button in the message pane. If you do not see the button, follow
> > this
> > link to open the suggestion in the Microsoft Web-based Newsreader and then
> > click "I Agree" in the message pane.
> >
> > http://windowshelp.microsoft.com/com....windowsupdate
> Yahoo found quite a few discussions of this error.
> Jim
>
>
>

This is definitly a problem with BITS based on the log.
Can you try my tool to see if it fixes it?
http://www.codeplex.com/aureset

Eddie Bowers
Security Support
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

When is it likely that those at a "higher level" will have finished? This
error code has been driving me crazy and since it started appearing my puter
has become unstable and slow so your fix being put back up would be
appreciated.

"Eddie Bowers [MSFT]" wrote:

> Try this tool I just published. It works for 90% of problems. I have been
> using it (and updating it) for a long time, but just recently modified it
> so that it could be posted publically.
>
> http://www.codeplex.com/aureset
>
> Eddie Bowers
> Security Support
> Microsoft Corporation
>
> This posting is provided "AS IS" with no warranties, and confers no rights

"Eddie Bowers [MSFT]" wrote:

> This is definitly a problem with BITS based on the log.
> Can you try my tool to see if it fixes it?
> http://www.codeplex.com/aureset
>
> Eddie Bowers
> Security Support
> Microsoft Corporation
>
> This posting is provided "AS IS" with no warranties, and confers no rights