Error When Generating System Health Report

I'm setting up a brand new Dell Dimension which has a good spec, e.g. Intel
E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates. When I go
to Control Panel – System And Maintenance - Performance Information And Tools
– Advanced Tools – Generate A System Health Report I get the following error:

"An error occurred while attempting to generate the report. The wait for the
report generation tool to finish has timed out."

Has anyone any ideas on this? The machine doesn't appear unhealthy (I've
checked the Windows event Logs) but I would like to check it oput with a
System Health Report if possible.

Hello Dell,

Thank you for using newsgroup!

From your post, I have performed research but I cannot find the similar
error reported so far. Would you please send me a screen shot of the error
message so that I can perform further research?

To take a screen shot:
---------------------
1. Press the Pr Scrn key once on the keyboard when the error message
appears.
2. Click Start, go to Run, enter MSPAINT in the open dialog box, and then
Click OK.
3. Use Ctrl + V to paste the screenshot to the canvas.
4. From the File menu, go to Save and save it as a JPG file.
5. Send the JPG file to me as an attachment.
My mailbox: v-

Please test the issue in Safe Mode to see if the issue still occurs in this
mode.
Start your computer in safe mode
<http://windowshelp.microsoft.com/Win...7b93-4079-a48a
-5c58eec904a11033.mspx>

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Error When Generating System Health Report
| thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
| X-WBNR-Posting-Host: 89.240.210.127
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| Subject: Error When Generating System Health Report
| Date: Mon, 5 Mar 2007 09:44:25 -0800
| Lines: 11
| Message-ID: <FA60EDD9-6031-435F-984D->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.performance_mainten ance:2817
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
|
| I'm setting up a brand new Dell Dimension which has a good spec, e.g.
Intel
| E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates. When I
go
| to Control Panel �System And Maintenance - Performance Information And
Tools
| �Advanced Tools �Generate A System Health Report I get the following
error:
|
| "An error occurred while attempting to generate the report. The wait for
the
| report generation tool to finish has timed out."
|
| Has anyone any ideas on this? The machine doesn't appear unhealthy (I've
| checked the Windows event Logs) but I would like to check it oput with a
| System Health Report if possible.
|

Ken,

Thank you for your response.

Screen shot has been sent as requested.

I booted to safe mode but couldn’t work out how to launch the System Health
Report so can’t tell you whether the problem occurs in Safe Mode or not.

The machine is going to the client for whom it is intended in a couple of
hours and from then on I won’t have easy access to it but this might be worth
looking in to anyway?


""Ken Zhao [MSFT]"" wrote:

> Hello Dell,
>
> Thank you for using newsgroup!
>
> From your post, I have performed research but I cannot find the similar
> error reported so far. Would you please send me a screen shot of the error
> message so that I can perform further research?
>
> To take a screen shot:
> ---------------------
> 1. Press the Pr Scrn key once on the keyboard when the error message
> appears.
> 2. Click Start, go to Run, enter MSPAINT in the open dialog box, and then
> Click OK.
> 3. Use Ctrl + V to paste the screenshot to the canvas.
> 4. From the File menu, go to Save and save it as a JPG file.
> 5. Send the JPG file to me as an attachment.
> My mailbox: v-
>
> Please test the issue in Safe Mode to see if the issue still occurs in this
> mode.
> Start your computer in safe mode
> <http://windowshelp.microsoft.com/Win...7b93-4079-a48a
> -5c58eec904a11033.mspx>
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
>
> --------------------
> | Thread-Topic: Error When Generating System Health Report
> | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
> | X-WBNR-Posting-Host: 89.240.210.127
> | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | Subject: Error When Generating System Health Report
> | Date: Mon, 5 Mar 2007 09:44:25 -0800
> | Lines: 11
> | Message-ID: <FA60EDD9-6031-435F-984D->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 8bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.performance_mainten ance:2817
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
> |
> | I'm setting up a brand new Dell Dimension which has a good spec, e.g.
> Intel
> | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates. When I
> go
> | to Control Panel �System And Maintenance - Performance Information And
> Tools
> | �Advanced Tools �Generate A System Health Report I get the following
> error:
> |
> | "An error occurred while attempting to generate the report. The wait for
> the
> | report generation tool to finish has timed out."
> |
> | Has anyone any ideas on this? The machine doesn't appear unhealthy (I've
> | checked the Windows event Logs) but I would like to check it oput with a
> | System Health Report if possible.
> |
>
>

Hello Malcolm,

I have received your screenshot but I cannot find any similar issues
reported so far in our internal knowledge base. Therefore, I suggest you
try to boot into Clean Boot mode to see if the issue still occurs in this
mode.

Note: You must be logged on as an administrator or a member of the
Administrators group to follow these steps. If the computer is connected to
a network, network policy settings may also prevent you from follow these
steps.

1. Click Start, type msconfig.exe in the Start Search box, and then press
ENTER.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
2. On the General tab, click Selective Startup, and then clear the Load
system services and Load Startup Items check boxes. You cannot clear the
Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box,
and then click Disable All.
4. Click OK, and then click Restart to restart the computer.
5. After Windows starts, determine whether the symptoms still occur.
Note: Look closely at the General tab to make sure that the check boxes
that you cleared are still cleared. Continue to step 6 if all of the check
boxes are cleared. If the Load System Services check box is the only
disabled check box, the computer is not clean-booted. If additional check
boxes are disabled and the issue is not resolved, you may require help from
the manufacturer of the program that puts a check mark back in Msconfig.

If all of the check boxes are cleared, and the issue is not resolved, you
may have to repeat steps 1 through 5. However, you may also have to clear
the Load System Services check box on the General tab. This temporarily
disables Microsoft services (such as, Networking, Plug and Play, Event
Logging, and Error Reporting) and permanently deletes all restore points
for the System Restore utility. Do not do this if you want to keep your
restore points for System Restore or if you must use a Microsoft service to
test the issue.

6. Click Start, type msconfig.exe in the Start Search box, and then press
ENTER.
If you are prompted for an administrator password or confirmation, type
your password, or click Continue.
7. On the General tab, select the Load system services check box, click OK,
and then click Restart to restart the computer. If the issue continues, the
issue is with one of the System services. If the issue does not continue,
repeat this step for the Load Startup Items check box. After the issue
occurs, the last item that you selected is the item where the issue is
occurring.

Note: We strongly recommend that you do not use System Configuration
Utility to modify the Boot Advanced options on the computer without the
direction of a Microsoft support engineer. Doing this may make the computer
unusable.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| Thread-Topic: Error When Generating System Health Report
| thread-index: Acdf21LylglpPaTySquXCl+Fod3pvw==
| X-WBNR-Posting-Host: 89.243.71.64
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| References: <FA60EDD9-6031-435F-984D->
<rQ$p$>
| Subject: RE: Error When Generating System Health Report
| Date: Tue, 6 Mar 2007 02:36:39 -0800
| Lines: 103
| Message-ID: <F1318D67-68C7-4475-B25E->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.performance_mainten ance:2857
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
|
| Ken,
|
| Thank you for your response.
|
| Screen shot has been sent as requested.
|
| I booted to safe mode but couldn’t work out how to launch the System
Health
| Report so can’t tell you whether the problem occurs in Safe Mode or not.
|
| The machine is going to the client for whom it is intended in a couple of
| hours and from then on I won’t have easy access to it but this might be
worth
| looking in to anyway?
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hello Dell,
| >
| > Thank you for using newsgroup!
| >
| > From your post, I have performed research but I cannot find the similar
| > error reported so far. Would you please send me a screen shot of the
error
| > message so that I can perform further research?
| >
| > To take a screen shot:
| > ---------------------
| > 1. Press the Pr Scrn key once on the keyboard when the error message
| > appears.
| > 2. Click Start, go to Run, enter MSPAINT in the open dialog box, and
then
| > Click OK.
| > 3. Use Ctrl + V to paste the screenshot to the canvas.
| > 4. From the File menu, go to Save and save it as a JPG file.
| > 5. Send the JPG file to me as an attachment.
| > My mailbox: v-
| >
| > Please test the issue in Safe Mode to see if the issue still occurs in
this
| > mode.
| > Start your computer in safe mode
| >
<http://windowshelp.microsoft.com/Win...7b93-4079-a48a
| > -5c58eec904a11033.mspx>
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| > ================================================== ==
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ================================================== ==
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: Error When Generating System Health Report
| > | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
| > | X-WBNR-Posting-Host: 89.240.210.127
| > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| > | Subject: Error When Generating System Health Report
| > | Date: Mon, 5 Mar 2007 09:44:25 -0800
| > | Lines: 11
| > | Message-ID: <FA60EDD9-6031-435F-984D->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.vista.performance_mainten ance:2817
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
| > |
| > | I'm setting up a brand new Dell Dimension which has a good spec, e.g.
| > Intel
| > | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates.
When I
| > go
| > | to Control Panel â�System And Maintenance - Performance
Information And
| > Tools
| > | â�Advanced Tools â�Generate A System Health Report I get the
following
| > error:
| > |
| > | "An error occurred while attempting to generate the report. The wait
for
| > the
| > | report generation tool to finish has timed out."
| > |
| > | Has anyone any ideas on this? The machine doesn't appear unhealthy
(I've
| > | checked the Windows event Logs) but I would like to check it oput
with a
| > | System Health Report if possible.
| > |
| >
| >
|

Thank you for this.

As I said in my previous post the computer has now had to be passed on to
the client for whom I was preparing it so I can't carry the troubleshooting
out.

However, if it does come in to my possesion again I will follow your advice.

Many thanks.

""Ken Zhao [MSFT]"" wrote:

> Hello Malcolm,
>
> I have received your screenshot but I cannot find any similar issues
> reported so far in our internal knowledge base. Therefore, I suggest you
> try to boot into Clean Boot mode to see if the issue still occurs in this
> mode.
>
> Note: You must be logged on as an administrator or a member of the
> Administrators group to follow these steps. If the computer is connected to
> a network, network policy settings may also prevent you from follow these
> steps.
>
> 1. Click Start, type msconfig.exe in the Start Search box, and then press
> ENTER.
> If you are prompted for an administrator password or confirmation, type
> your password, or click Continue.
> 2. On the General tab, click Selective Startup, and then clear the Load
> system services and Load Startup Items check boxes. You cannot clear the
> Use Original Boot.ini check box.
> 3. On the Services tab, select the Hide All Microsoft Services check box,
> and then click Disable All.
> 4. Click OK, and then click Restart to restart the computer.
> 5. After Windows starts, determine whether the symptoms still occur.
> Note: Look closely at the General tab to make sure that the check boxes
> that you cleared are still cleared. Continue to step 6 if all of the check
> boxes are cleared. If the Load System Services check box is the only
> disabled check box, the computer is not clean-booted. If additional check
> boxes are disabled and the issue is not resolved, you may require help from
> the manufacturer of the program that puts a check mark back in Msconfig.
>
> If all of the check boxes are cleared, and the issue is not resolved, you
> may have to repeat steps 1 through 5. However, you may also have to clear
> the Load System Services check box on the General tab. This temporarily
> disables Microsoft services (such as, Networking, Plug and Play, Event
> Logging, and Error Reporting) and permanently deletes all restore points
> for the System Restore utility. Do not do this if you want to keep your
> restore points for System Restore or if you must use a Microsoft service to
> test the issue.
>
> 6. Click Start, type msconfig.exe in the Start Search box, and then press
> ENTER.
> If you are prompted for an administrator password or confirmation, type
> your password, or click Continue.
> 7. On the General tab, select the Load system services check box, click OK,
> and then click Restart to restart the computer. If the issue continues, the
> issue is with one of the System services. If the issue does not continue,
> repeat this step for the Load Startup Items check box. After the issue
> occurs, the last item that you selected is the item where the issue is
> occurring.
>
> Note: We strongly recommend that you do not use System Configuration
> Utility to modify the Boot Advanced options on the computer without the
> direction of a Microsoft support engineer. Doing this may make the computer
> unusable.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
>
> --------------------
> | Thread-Topic: Error When Generating System Health Report
> | thread-index: Acdf21LylglpPaTySquXCl+Fod3pvw==
> | X-WBNR-Posting-Host: 89.243.71.64
> | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | References: <FA60EDD9-6031-435F-984D->
> <rQ$p$>
> | Subject: RE: Error When Generating System Health Report
> | Date: Tue, 6 Mar 2007 02:36:39 -0800
> | Lines: 103
> | Message-ID: <F1318D67-68C7-4475-B25E->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 8bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.performance_mainten ance:2857
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
> |
> | Ken,
> |
> | Thank you for your response.
> |
> | Screen shot has been sent as requested.
> |
> | I booted to safe mode but couldn’t work out how to launch the System
> Health
> | Report so can’t tell you whether the problem occurs in Safe Mode or not.
> |
> | The machine is going to the client for whom it is intended in a couple of
> | hours and from then on I won’t have easy access to it but this might be
> worth
> | looking in to anyway?
> |
> |
> | ""Ken Zhao [MSFT]"" wrote:
> |
> | > Hello Dell,
> | >
> | > Thank you for using newsgroup!
> | >
> | > From your post, I have performed research but I cannot find the similar
> | > error reported so far. Would you please send me a screen shot of the
> error
> | > message so that I can perform further research?
> | >
> | > To take a screen shot:
> | > ---------------------
> | > 1. Press the Pr Scrn key once on the keyboard when the error message
> | > appears.
> | > 2. Click Start, go to Run, enter MSPAINT in the open dialog box, and
> then
> | > Click OK.
> | > 3. Use Ctrl + V to paste the screenshot to the canvas.
> | > 4. From the File menu, go to Save and save it as a JPG file.
> | > 5. Send the JPG file to me as an attachment.
> | > My mailbox: v-
> | >
> | > Please test the issue in Safe Mode to see if the issue still occurs in
> this
> | > mode.
> | > Start your computer in safe mode
> | >
> <http://windowshelp.microsoft.com/Win...7b93-4079-a48a
> | > -5c58eec904a11033.mspx>
> | >
> | > Thanks & Regards,
> | >
> | > Ken Zhao
> | >
> | > Microsoft Online Support
> | > Microsoft Global Technical Support Center
> | >
> | > Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> | > ================================================== ==
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > ================================================== ==
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | >
> | >
> | >
> | >
> | > --------------------
> | > | Thread-Topic: Error When Generating System Health Report
> | > | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
> | > | X-WBNR-Posting-Host: 89.240.210.127
> | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | > | Subject: Error When Generating System Health Report
> | > | Date: Mon, 5 Mar 2007 09:44:25 -0800
> | > | Lines: 11
> | > | Message-ID: <FA60EDD9-6031-435F-984D->
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 8bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | > | Path: TK2MSFTNGHUB02.phx.gbl
> | > | Xref: TK2MSFTNGHUB02.phx.gbl
> | > microsoft.public.windows.vista.performance_mainten ance:2817
> | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | > | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
> | > |
> | > | I'm setting up a brand new Dell Dimension which has a good spec, e.g.
> | > Intel
> | > | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates.
> When I
> | > go
> | > | to Control Panel â�System And Maintenance - Performance
> Information And
> | > Tools
> | > | â�Advanced Tools â�Generate A System Health Report I get the
> following
> | > error:
> | > |
> | > | "An error occurred while attempting to generate the report. The wait
> for
> | > the
> | > | report generation tool to finish has timed out."
> | > |
> | > | Has anyone any ideas on this? The machine doesn't appear unhealthy
> (I've
> | > | checked the Windows event Logs) but I would like to check it oput
> with a
> | > | System Health Report if possible.
> | > |
> | >
> | >
> |
>
>

Ok, no problem.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| Thread-Topic: Error When Generating System Health Report
| thread-index: Acdhtp/mGQJZrZkhTZukj5o7POgnxg==
| X-WBNR-Posting-Host: 89.243.129.93
| From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| References: <FA60EDD9-6031-435F-984D->
<rQ$p$>
<F1318D67-68C7-4475-B25E->
<yXJL$>
| Subject: RE: Error When Generating System Health Report
| Date: Thu, 8 Mar 2007 11:18:59 -0800
| Lines: 233
| Message-ID: <ADB723BE-8D98-4C88-A55A->
| MIME-Version: 1.0
| Content-Type: text/plain;
| charset="Utf-8"
| Content-Transfer-Encoding: 8bit
| X-Newsreader: Microsoft CDO for Windows 2000
| Content-Class: urn:content-classes:message
| Importance: normal
| Priority: normal
| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.performance_mainten ance:3004
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
|
| Thank you for this.
|
| As I said in my previous post the computer has now had to be passed on to
| the client for whom I was preparing it so I can't carry the
troubleshooting
| out.
|
| However, if it does come in to my possesion again I will follow your
advice.
|
| Many thanks.
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hello Malcolm,
| >
| > I have received your screenshot but I cannot find any similar issues
| > reported so far in our internal knowledge base. Therefore, I suggest
you
| > try to boot into Clean Boot mode to see if the issue still occurs in
this
| > mode.
| >
| > Note: You must be logged on as an administrator or a member of the
| > Administrators group to follow these steps. If the computer is
connected to
| > a network, network policy settings may also prevent you from follow
these
| > steps.
| >
| > 1. Click Start, type msconfig.exe in the Start Search box, and then
press
| > ENTER.
| > If you are prompted for an administrator password or confirmation,
type
| > your password, or click Continue.
| > 2. On the General tab, click Selective Startup, and then clear the Load
| > system services and Load Startup Items check boxes. You cannot clear
the
| > Use Original Boot.ini check box.
| > 3. On the Services tab, select the Hide All Microsoft Services check
box,
| > and then click Disable All.
| > 4. Click OK, and then click Restart to restart the computer.
| > 5. After Windows starts, determine whether the symptoms still occur.
| > Note: Look closely at the General tab to make sure that the check boxes
| > that you cleared are still cleared. Continue to step 6 if all of the
check
| > boxes are cleared. If the Load System Services check box is the only
| > disabled check box, the computer is not clean-booted. If additional
check
| > boxes are disabled and the issue is not resolved, you may require help
from
| > the manufacturer of the program that puts a check mark back in
Msconfig.
| >
| > If all of the check boxes are cleared, and the issue is not resolved,
you
| > may have to repeat steps 1 through 5. However, you may also have to
clear
| > the Load System Services check box on the General tab. This temporarily
| > disables Microsoft services (such as, Networking, Plug and Play, Event
| > Logging, and Error Reporting) and permanently deletes all restore
points
| > for the System Restore utility. Do not do this if you want to keep your
| > restore points for System Restore or if you must use a Microsoft
service to
| > test the issue.
| >
| > 6. Click Start, type msconfig.exe in the Start Search box, and then
press
| > ENTER.
| > If you are prompted for an administrator password or confirmation,
type
| > your password, or click Continue.
| > 7. On the General tab, select the Load system services check box, click
OK,
| > and then click Restart to restart the computer. If the issue continues,
the
| > issue is with one of the System services. If the issue does not
continue,
| > repeat this step for the Load Startup Items check box. After the issue
| > occurs, the last item that you selected is the item where the issue is
| > occurring.
| >
| > Note: We strongly recommend that you do not use System Configuration
| > Utility to modify the Boot Advanced options on the computer without the
| > direction of a Microsoft support engineer. Doing this may make the
computer
| > unusable.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| > ================================================== ==
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ================================================== ==
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| >
| > --------------------
| > | Thread-Topic: Error When Generating System Health Report
| > | thread-index: Acdf21LylglpPaTySquXCl+Fod3pvw==
| > | X-WBNR-Posting-Host: 89.243.71.64
| > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| > | References: <FA60EDD9-6031-435F-984D->
| > <rQ$p$>
| > | Subject: RE: Error When Generating System Health Report
| > | Date: Tue, 6 Mar 2007 02:36:39 -0800
| > | Lines: 103
| > | Message-ID: <F1318D67-68C7-4475-B25E->
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 8bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.vista.performance_mainten ance:2857
| > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
| > |
| > | Ken,
| > |
| > | Thank you for your response.
| > |
| > | Screen shot has been sent as requested.
| > |
| > | I booted to safe mode but couldn’t work out how to launch the
System
| > Health
| > | Report so can’t tell you whether the problem occurs in Safe
Mode or not.
| > |
| > | The machine is going to the client for whom it is intended in a
couple of
| > | hours and from then on I won’t have easy access to it but this
might be
| > worth
| > | looking in to anyway?
| > |
| > |
| > | ""Ken Zhao [MSFT]"" wrote:
| > |
| > | > Hello Dell,
| > | >
| > | > Thank you for using newsgroup!
| > | >
| > | > From your post, I have performed research but I cannot find the
similar
| > | > error reported so far. Would you please send me a screen shot of
the
| > error
| > | > message so that I can perform further research?
| > | >
| > | > To take a screen shot:
| > | > ---------------------
| > | > 1. Press the Pr Scrn key once on the keyboard when the error
message
| > | > appears.
| > | > 2. Click Start, go to Run, enter MSPAINT in the open dialog box,
and
| > then
| > | > Click OK.
| > | > 3. Use Ctrl + V to paste the screenshot to the canvas.
| > | > 4. From the File menu, go to Save and save it as a JPG file.
| > | > 5. Send the JPG file to me as an attachment.
| > | > My mailbox: v-
| > | >
| > | > Please test the issue in Safe Mode to see if the issue still occurs
in
| > this
| > | > mode.
| > | > Start your computer in safe mode
| > | >
| >
<http://windowshelp.microsoft.com/Win...7b93-4079-a48a
| > | > -5c58eec904a11033.mspx>
| > | >
| > | > Thanks & Regards,
| > | >
| > | > Ken Zhao
| > | >
| > | > Microsoft Online Support
| > | > Microsoft Global Technical Support Center
| > | >
| > | > Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > | > ================================================== ==
| > | > When responding to posts, please "Reply to Group" via your
newsreader
| > so
| > | > that others may learn and benefit from your issue.
| > | > ================================================== ==
| > | > This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > | >
| > | >
| > | >
| > | >
| > | >
| > | > --------------------
| > | > | Thread-Topic: Error When Generating System Health Report
| > | > | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
| > | > | X-WBNR-Posting-Host: 89.240.210.127
| > | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
| > | > | Subject: Error When Generating System Health Report
| > | > | Date: Mon, 5 Mar 2007 09:44:25 -0800
| > | > | Lines: 11
| > | > | Message-ID: <FA60EDD9-6031-435F-984D->
| > | > | MIME-Version: 1.0
| > | > | Content-Type: text/plain;
| > | > | charset="Utf-8"
| > | > | Content-Transfer-Encoding: 8bit
| > | > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > | Content-Class: urn:content-classes:message
| > | > | Importance: normal
| > | > | Priority: normal
| > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
| > | > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
| > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | > microsoft.public.windows.vista.performance_mainten ance:2817
| > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | > | X-Tomcat-NG:
microsoft.public.windows.vista.performance_mainten ance
| > | > |
| > | > | I'm setting up a brand new Dell Dimension which has a good spec,
e.g.
| > | > Intel
| > | > | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates.
| > When I
| > | > go
| > | > | to Control Panel ââ�System And Maintenance - Performance
| > Information And
| > | > Tools
| > | > | ââ�Advanced Tools ââ�Generate A System Health Report
I get the
| > following
| > | > error:
| > | > |
| > | > | "An error occurred while attempting to generate the report. The
wait
| > for
| > | > the
| > | > | report generation tool to finish has timed out."
| > | > |
| > | > | Has anyone any ideas on this? The machine doesn't appear
unhealthy
| > (I've
| > | > | checked the Windows event Logs) but I would like to check it oput
| > with a
| > | > | System Health Report if possible.
| > | > |
| > | >
| > | >
| > |
| >
| >
|

I have exactly the same issue. When trying to use the Generate Systems
Health Report I get an error message that the report has "timed out".
Here is the complete message:
Error: An error occured while attempting to generate the report.
The wait for the report generation tool to finish has timed out.

I have aleady wiped my system once (as suggested by the Microsoft Help Desk)
and since done a clean-install, but the error has remained.

I have also notice on the web (not within this site) that other user have
similar/same issue with this Report generation.

Can you help?




""Ken Zhao [MSFT]"" wrote:

> Ok, no problem.
>
> Thanks & Regards,
>
> Ken Zhao
>
> Microsoft Online Support
> Microsoft Global Technical Support Center
>
> Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
> ================================================== ==
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> ================================================== ==
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
> --------------------
> | Thread-Topic: Error When Generating System Health Report
> | thread-index: Acdhtp/mGQJZrZkhTZukj5o7POgnxg==
> | X-WBNR-Posting-Host: 89.243.129.93
> | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | References: <FA60EDD9-6031-435F-984D->
> <rQ$p$>
> <F1318D67-68C7-4475-B25E->
> <yXJL$>
> | Subject: RE: Error When Generating System Health Report
> | Date: Thu, 8 Mar 2007 11:18:59 -0800
> | Lines: 233
> | Message-ID: <ADB723BE-8D98-4C88-A55A->
> | MIME-Version: 1.0
> | Content-Type: text/plain;
> | charset="Utf-8"
> | Content-Transfer-Encoding: 8bit
> | X-Newsreader: Microsoft CDO for Windows 2000
> | Content-Class: urn:content-classes:message
> | Importance: normal
> | Priority: normal
> | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | Path: TK2MSFTNGHUB02.phx.gbl
> | Xref: TK2MSFTNGHUB02.phx.gbl
> microsoft.public.windows.vista.performance_mainten ance:3004
> | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
> |
> | Thank you for this.
> |
> | As I said in my previous post the computer has now had to be passed on to
> | the client for whom I was preparing it so I can't carry the
> troubleshooting
> | out.
> |
> | However, if it does come in to my possesion again I will follow your
> advice.
> |
> | Many thanks.
> |
> | ""Ken Zhao [MSFT]"" wrote:
> |
> | > Hello Malcolm,
> | >
> | > I have received your screenshot but I cannot find any similar issues
> | > reported so far in our internal knowledge base. Therefore, I suggest
> you
> | > try to boot into Clean Boot mode to see if the issue still occurs in
> this
> | > mode.
> | >
> | > Note: You must be logged on as an administrator or a member of the
> | > Administrators group to follow these steps. If the computer is
> connected to
> | > a network, network policy settings may also prevent you from follow
> these
> | > steps.
> | >
> | > 1. Click Start, type msconfig.exe in the Start Search box, and then
> press
> | > ENTER.
> | > If you are prompted for an administrator password or confirmation,
> type
> | > your password, or click Continue.
> | > 2. On the General tab, click Selective Startup, and then clear the Load
> | > system services and Load Startup Items check boxes. You cannot clear
> the
> | > Use Original Boot.ini check box.
> | > 3. On the Services tab, select the Hide All Microsoft Services check
> box,
> | > and then click Disable All.
> | > 4. Click OK, and then click Restart to restart the computer.
> | > 5. After Windows starts, determine whether the symptoms still occur.
> | > Note: Look closely at the General tab to make sure that the check boxes
> | > that you cleared are still cleared. Continue to step 6 if all of the
> check
> | > boxes are cleared. If the Load System Services check box is the only
> | > disabled check box, the computer is not clean-booted. If additional
> check
> | > boxes are disabled and the issue is not resolved, you may require help
> from
> | > the manufacturer of the program that puts a check mark back in
> Msconfig.
> | >
> | > If all of the check boxes are cleared, and the issue is not resolved,
> you
> | > may have to repeat steps 1 through 5. However, you may also have to
> clear
> | > the Load System Services check box on the General tab. This temporarily
> | > disables Microsoft services (such as, Networking, Plug and Play, Event
> | > Logging, and Error Reporting) and permanently deletes all restore
> points
> | > for the System Restore utility. Do not do this if you want to keep your
> | > restore points for System Restore or if you must use a Microsoft
> service to
> | > test the issue.
> | >
> | > 6. Click Start, type msconfig.exe in the Start Search box, and then
> press
> | > ENTER.
> | > If you are prompted for an administrator password or confirmation,
> type
> | > your password, or click Continue.
> | > 7. On the General tab, select the Load system services check box, click
> OK,
> | > and then click Restart to restart the computer. If the issue continues,
> the
> | > issue is with one of the System services. If the issue does not
> continue,
> | > repeat this step for the Load Startup Items check box. After the issue
> | > occurs, the last item that you selected is the item where the issue is
> | > occurring.
> | >
> | > Note: We strongly recommend that you do not use System Configuration
> | > Utility to modify the Boot Advanced options on the computer without the
> | > direction of a Microsoft support engineer. Doing this may make the
> computer
> | > unusable.
> | >
> | > Thanks & Regards,
> | >
> | > Ken Zhao
> | >
> | > Microsoft Online Support
> | > Microsoft Global Technical Support Center
> | >
> | > Get Secure! - www.microsoft.com/security
> <http://www.microsoft.com/security>
> | > ================================================== ==
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > ================================================== ==
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | >
> | >
> | >
> | >
> | >
> | > --------------------
> | > | Thread-Topic: Error When Generating System Health Report
> | > | thread-index: Acdf21LylglpPaTySquXCl+Fod3pvw==
> | > | X-WBNR-Posting-Host: 89.243.71.64
> | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | > | References: <FA60EDD9-6031-435F-984D->
> | > <rQ$p$>
> | > | Subject: RE: Error When Generating System Health Report
> | > | Date: Tue, 6 Mar 2007 02:36:39 -0800
> | > | Lines: 103
> | > | Message-ID: <F1318D67-68C7-4475-B25E->
> | > | MIME-Version: 1.0
> | > | Content-Type: text/plain;
> | > | charset="Utf-8"
> | > | Content-Transfer-Encoding: 8bit
> | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | Content-Class: urn:content-classes:message
> | > | Importance: normal
> | > | Priority: normal
> | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | > | Path: TK2MSFTNGHUB02.phx.gbl
> | > | Xref: TK2MSFTNGHUB02.phx.gbl
> | > microsoft.public.windows.vista.performance_mainten ance:2857
> | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | > | X-Tomcat-NG: microsoft.public.windows.vista.performance_mainten ance
> | > |
> | > | Ken,
> | > |
> | > | Thank you for your response.
> | > |
> | > | Screen shot has been sent as requested.
> | > |
> | > | I booted to safe mode but couldn’t work out how to launch the
> System
> | > Health
> | > | Report so can’t tell you whether the problem occurs in Safe
> Mode or not.
> | > |
> | > | The machine is going to the client for whom it is intended in a
> couple of
> | > | hours and from then on I won’t have easy access to it but this
> might be
> | > worth
> | > | looking in to anyway?
> | > |
> | > |
> | > | ""Ken Zhao [MSFT]"" wrote:
> | > |
> | > | > Hello Dell,
> | > | >
> | > | > Thank you for using newsgroup!
> | > | >
> | > | > From your post, I have performed research but I cannot find the
> similar
> | > | > error reported so far. Would you please send me a screen shot of
> the
> | > error
> | > | > message so that I can perform further research?
> | > | >
> | > | > To take a screen shot:
> | > | > ---------------------
> | > | > 1. Press the Pr Scrn key once on the keyboard when the error
> message
> | > | > appears.
> | > | > 2. Click Start, go to Run, enter MSPAINT in the open dialog box,
> and
> | > then
> | > | > Click OK.
> | > | > 3. Use Ctrl + V to paste the screenshot to the canvas.
> | > | > 4. From the File menu, go to Save and save it as a JPG file.
> | > | > 5. Send the JPG file to me as an attachment.
> | > | > My mailbox: v-
> | > | >
> | > | > Please test the issue in Safe Mode to see if the issue still occurs
> in
> | > this
> | > | > mode.
> | > | > Start your computer in safe mode
> | > | >
> | >
> <http://windowshelp.microsoft.com/Win...7b93-4079-a48a
> | > | > -5c58eec904a11033.mspx>
> | > | >
> | > | > Thanks & Regards,
> | > | >
> | > | > Ken Zhao
> | > | >
> | > | > Microsoft Online Support
> | > | > Microsoft Global Technical Support Center
> | > | >
> | > | > Get Secure! - www.microsoft.com/security
> | > <http://www.microsoft.com/security>
> | > | > ================================================== ==
> | > | > When responding to posts, please "Reply to Group" via your
> newsreader
> | > so
> | > | > that others may learn and benefit from your issue.
> | > | > ================================================== ==
> | > | > This posting is provided "AS IS" with no warranties, and confers no
> | > rights.
> | > | >
> | > | >
> | > | >
> | > | >
> | > | >
> | > | > --------------------
> | > | > | Thread-Topic: Error When Generating System Health Report
> | > | > | thread-index: AcdfTerIRzdxlMW2SqibmVFqPSdn9Q==
> | > | > | X-WBNR-Posting-Host: 89.240.210.127
> | > | > | From: =?Utf-8?B?RGVsbCBCb3k=?= <Dell am>
> | > | > | Subject: Error When Generating System Health Report
> | > | > | Date: Mon, 5 Mar 2007 09:44:25 -0800
> | > | > | Lines: 11
> | > | > | Message-ID: <FA60EDD9-6031-435F-984D->
> | > | > | MIME-Version: 1.0
> | > | > | Content-Type: text/plain;
> | > | > | charset="Utf-8"
> | > | > | Content-Transfer-Encoding: 8bit
> | > | > | X-Newsreader: Microsoft CDO for Windows 2000
> | > | > | Content-Class: urn:content-classes:message
> | > | > | Importance: normal
> | > | > | Priority: normal
> | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
> | > | > | Newsgroups: microsoft.public.windows.vista.performance_mainten ance
> | > | > | Path: TK2MSFTNGHUB02.phx.gbl
> | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
> | > | > microsoft.public.windows.vista.performance_mainten ance:2817
> | > | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
> | > | > | X-Tomcat-NG:
> microsoft.public.windows.vista.performance_mainten ance
> | > | > |
> | > | > | I'm setting up a brand new Dell Dimension which has a good spec,
> e.g.
> | > | > Intel
> | > | > | E6600 processor, 2GB 666Mhz RAM, etc, and latest Windows updates.
> | > When I
> | > | > go
> | > | > | to Control Panel ââ�System And Maintenance - Performance
> | > Information And