"uvbogden" <> wrote in message
news

81B9DFC-31A8-4AD4-AE0F-...
> Broken install and incomplete uninstall debris elicits any number of error
> messages which may not reveal the actual cause of the dysfunction.
Possibly. But possibly I can teach my cat to tap dance. We're quickly
wandering into speculation and taking drastic actions against that
speculation based upon what is apparently a missing .NET framework element.
I think your "cure" here is probably going to be worse than the problem is.
Just step back and let iTunes support sort this out. =)
> If MSFT had designed a more
> robust installer/uninstaller (or for that matter a more robust OS) that
> actually did its job, we wouldn't be forced to correct these problems
> ourselves by entering "dangerous" registry territory.
Windows Installer (MSI) is generally and specifically meant to fill this
role.
> For most of us (in the
> Communities), the alternative to seeking for and applying fixes for Vista
> is
> to be resigned to a broken computer. This is unacceptable.
I thought we talking specifically about an iTunes failure here? Having
personally worked with the developers at Apple, I can't imagine that they're
too dense to sort this out if given the chance.
> Ideally, MSFT would provide real Support for their product during its
> lifetime.
This, as per thread title, is apparently a problem with iTunes, right? I'm
certain we could have an engaging discussion about supporting ultrawide
distribution operating systems running on ultrawide varieties of hardware
with ultrawide varieties of software installed to the system. =)
> In reality this is not the case. MSFT technical support of Vista
> is a virtual black hole that swallows up the universe and everything
> disappears (including your money) without a trace. The Help & Support
> that
> comes with Vista, or that available online is superficial and rarely
> covers
> any of the serious issues encountered.
I don't know of any serious common issues that are omitted from important
references. Exact references are always useful, but that seems a
conversation outside the bounds of this iTunes focused conversation. =)
> Searches of the Knowledge Base are
> rarely fruitful. There may be some helpful information there (mostly for
> XP), but finding what you need for Vista is next to impossible.
The KB is indeed built up over time, just as it was done for XP. Exact and
specific feedback is important to that.
> And when there's a Windows
> Update that screws up your computer and everyone's screaming in capital
> letters for help, MSFT is mute.
Where are they "screaming"? Actual technical support--
http://zachd.com/pss/pss.html#psssupport
should be helpful. The newsgroups, as is explicitly mentioned in the
Newsgroups Code of Conduct, are not a Microsoft support channel--
http://zachd.com/pss/pss.html#netiquette
and expecting them to be such is dangerously misguided.
I want things to work for you. If you have actual problems, please take
them to the right place.
> Of course, you can always pay the big bucks
> and get help with a single problem very readily. However, after already
> paying the big bucks to buy Vista, few are willing to shell out more for
> support that should be there, at no cost, just because you bought the
> product.
I was under the impression that you got "N" number of support incidents with
your purchase?
-Zach
--
Speaking for myself only.
See
http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.