Error message 'ActiveSync encountered a problem on the desktop'.

I deleted all the contacts in the Outlook Contacts and now when I try to sync
my HTC PDA it fails and give out the error message 'ActiveSync encountered a
problem on the desktop'. Office diagnostics hasn't been able to cure the
problem. I have restored the deleted contact but it still will not sync and
the error message still appears. Any ideas?

Have you tried recreating the partnership?

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



"Spike" <> wrote in message
news:4D7F7460-60D9-4B37-8D8D-...
>I deleted all the contacts in the Outlook Contacts and now when I try to
>sync
> my HTC PDA it fails and give out the error message 'ActiveSync encountered
> a
> problem on the desktop'. Office diagnostics hasn't been able to cure the
> problem. I have restored the deleted contact but it still will not sync
> and
> the error message still appears. Any ideas?
>

Recreating the partnership has deleted all the contact entries on the phone
except 8. Appaling error - and don't say it's user error, I simply followed
instructions. Now I'm worse off than before; how do I get the 300 contact
entries back?

"Raj Pillai" wrote:

> Have you tried recreating the partnership?
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
>
> "Spike" <> wrote in message
> news:4D7F7460-60D9-4B37-8D8D-...
> >I deleted all the contacts in the Outlook Contacts and now when I try to
> >sync
> > my HTC PDA it fails and give out the error message 'ActiveSync encountered
> > a
> > problem on the desktop'. Office diagnostics hasn't been able to cure the
> > problem. I have restored the deleted contact but it still will not sync
> > and
> > the error message still appears. Any ideas?
> >
>
>

A "repair" of Office (not the .PSTs, Office itself) worked for me today:

Windows 7 Ultimate (x64)/ Office 2010 / Sprint (htc) Mogul / Windows Phone 6.1