Hi Cindy,
Sounds like you have some corrupt windows files. I think you may als
have a black logon screen and problems running programs as a
administrator.
To solve this issue, first, boot your computer in Safe Mode. Do this b
pressing F8 before the Windows Logo shows up during boot-up. Then, ru
Command Prompt as an Administrator (found under Start Menu > Al
Programs > Accessories - right click and select Run as administrator)
Then all you have to do is type this:
sfc /scannow
(Space in between sfc and the /)
Then press Enter and the computer will fix itself. This is called th
System File Checker Tool and it checks all Windows files for any corrup
or missing ones.
Thats it.
Tell me if it works.
By
--
hari181
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