Error message in IE8

Yes, ZAISS was surely running in the background during install of SP3. It is
allways unless I am explicitly told to disable it.

I will consider the reasons for (not) using registry cleaners...

"PA Bear [MS MVP]" wrote:

> Were all components of ZoneAlarm Internet Security Suite (ZAISS) running in
> the background when you installed SP3 last year?
>
> Truth be told, I suspect your continued & injudicious use of WinDoctor has
> caused most, if not all, of your problems. If you think your Registry needs
> to be "cleaned" or "repaired," read http://aumha.net/viewtopic.php?t=28099
> and draw your own conclusions.
>
>
> jiger wrote:
> > I have IE 7.0.570.13 and I remember that I installed SP3 in May-June last
> > year, when it came, so if IE7 was around by then, which I think it was,
> > (I
> > certainly installed IE7 as fast as it was available), then IE7 was
> > installed
> > before SP3.
> >
> > NAV was NOT included in NSW 2006 Basic and has never been installed even
> > briefly, but NSS (Norton Security Scan) has.
> >
> > Yes, I use NSW, especially Norton Windoctor, rather often.
> >
> > "PA Bear [MS MVP]" wrote:
> >> So the behavior persists in your restored IE version. Is it IE7 or IE6?
> >> If it's IE7, which was installed first, IE7 or SP3?
> >>
> >> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
> >> briefly? Do you still use NSW at all?
> >>
> >> jiger wrote:
> >>> I have followed your instructions thoroughly with no problem.
> >>> Unfortunately, the problem persists...
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
> >>>>> antispyware) installed and current and it was running during install
> >>>>> of
> >>>>> IE8.
> >>>>
> >>>> Big mistake IMHO. Try the following:
> >>>>
> >>>> 1. Close all open applications (i.e., anything with an icon on the
> >>>> taskbar).
> >>>>
> >>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b) Ad-Aware's
> >>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
> >>>>
> >>>> NB: You're "working without a net" now: Don't to ANYTHING else online
> >>>> (e.g., browsing; reading email; chatting) except #4 below until your
> >>>> anti-virus application has been re-enabled!
> >>>>
> >>>> 3. Uninstall IE8 and reboot two times.
> >>>>
> >>>> How to uninstall or remove Internet Explorer 8
> >>>> http://support.microsoft.com/kb/957700
> >>>>
> >>>> NB: Uninstalling IE8 automatically restores your previous IE version!
> >>>>
> >>>> 4. Confirm that everything you disabled in #2 is enabled again and the
> >>>> Windows Firewall is disabled.
> >>>>
> >>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
> >>>> Install any Critical Security Updates offered (i.e., KB972260). If a
> >>>> Root
> >>>> Certificates update is listed in the Optional Updates category, install
> >>>> it
> >>>> to take full advantage of IE's enhanced security.
> >>>>
> >>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
> >>>>
> >>>> 6. Test the functionality of Add to Favorites and Arrange Favorites:
> >>>> Does
> >>>> the behavior persist?
> >>>>
> >>>>
> >>>> jiger wrote:
> >>>>> SP3 was installed first.
> >>>>>
> >>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
> >>>>> antispyware) installed and current and it was running during install
> >>>>> of
> >>>>> IE8.
> >>>>> I run a full investigation of the system weekly as well as a full
> >>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
> >>>>>
> >>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
> >>>>> quick
> >>>>> scan
> >>>>>
> >>>>> As of last Saturday nothing found
> >>>>>
> >>>>> I have earlier run Norton Security Scan but seized to do so. (I did a
> >>>>> thorough uninstall of this software now, did not effect the issue).
> >>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
> >>>>> Systemworks basic edition 2006 is installed though.
> >>>>>
> >>>>> I have no restore point that predates the install of IE8.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> Thank you.
> >>>>>>
> >>>>>> Which was installed first, SP3 or IE8?
> >>>>>>
> >>>>>> What anti-virus application or security suite is installed and is
> >>>>>> your
> >>>>>> subscription current? What anti-spyware applications (other than
> >>>>>> Defender)? What third-party firewall (if any)?
> >>>>>>
> >>>>>> Were any of the above applications running in the background when you
> >>>>>> originally installed IE8?
> >>>>>>
> >>>>>> Has a(another) Norton or McAfee application ever been installed on
> >>>>>> this
> >>>>>> machine (e.g., a free-trial version that came preinstalled when you
> >>>>>> bought
> >>>>>> it)?
> >>>>>>
> >>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do
> >>>>>> you
> >>>>>> have
> >>>>>> an available Restore Point which predates the install of IE8?
> >>>>>>
> >>>>>>
> >>>>>> jiger wrote:
> >>>>>>> I reinstalled IE8 on the earlier installation
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
> >>>>>>>>
> >>>>>>>> jiger wrote:
> >>>>>>>>> As I click Favorites within IE8, then the little arrow to the
> >>>>>>>>> right
> >>>>>>>>> of
> >>>>>>>>> "Add
> >>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
> >>>>>>>>> simililar,
> >>>>>>>>> I
> >>>>>>>>> have a Swedish version), I get a blank page with buttons in the
> >>>>>>>>> lower
> >>>>>>>>> part
> >>>>>>>>> of the page. Irrespective of which button I click, I get the
> >>>>>>>>> following
> >>>>>>>>> error message:
> >>>>>>>>>
> >>>>>>>>> Object doesn't support this property or method
> >>>>>>>>>
> >>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t help
> >>>>>>>>> I have reset IE settings with no effect
> >>>>>>>>> I have disabled soft scrolling with no effect
> >>>>>>>>> I have set security levels to standard with no effect
> >>>>>>>>>
> >>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
> >>>>>>>>> Windows
> >>>>>>>>> Update.
> >>>>>>>>>
> >>>>>>>>> Any idea how to fix this?
>
>

Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
necessary) resolves the behavior, you're best bet would probably be to back
up your personal data, format your HDD and do a clean install of Windows.
I'd very much doubt that a Repair Install would fix this.

And in order to do a Repair Install successfully, you'd have to uninstall
SP3 and then IE7 first (again with ZAISS disabled):

About IE7 & IE8 and Windows XP Service Pack 3
http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx

How to perform a repair installation of Windows XP if a later version of
Internet Explorer is installed:
http://support.microsoft.com/kb/917964

So if you have to go that far anyway, why not do a clean install which would
guarantee success?

Wish I had better news for you.


jiger wrote:
> Yes, ZAISS was surely running in the background during install of SP3. It
> is
> allways unless I am explicitly told to disable it.
>
> I will consider the reasons for (not) using registry cleaners...
>
> "PA Bear [MS MVP]" wrote:
>> Were all components of ZoneAlarm Internet Security Suite (ZAISS) running
>> in
>> the background when you installed SP3 last year?
>>
>> Truth be told, I suspect your continued & injudicious use of WinDoctor
>> has
>> caused most, if not all, of your problems. If you think your Registry
>> needs to be "cleaned" or "repaired," read
>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>>
>>
>> jiger wrote:
>>> I have IE 7.0.570.13 and I remember that I installed SP3 in May-June
>>> last
>>> year, when it came, so if IE7 was around by then, which I think it was,
>>> (I
>>> certainly installed IE7 as fast as it was available), then IE7 was
>>> installed
>>> before SP3.
>>>
>>> NAV was NOT included in NSW 2006 Basic and has never been installed even
>>> briefly, but NSS (Norton Security Scan) has.
>>>
>>> Yes, I use NSW, especially Norton Windoctor, rather often.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> So the behavior persists in your restored IE version. Is it IE7 or
>>>> IE6?
>>>> If it's IE7, which was installed first, IE7 or SP3?
>>>>
>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
>>>> briefly? Do you still use NSW at all?
>>>>
>>>> jiger wrote:
>>>>> I have followed your instructions thoroughly with no problem.
>>>>> Unfortunately, the problem persists...
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
>>>>>>> antispyware) installed and current and it was running during install
>>>>>>> of
>>>>>>> IE8.
>>>>>>
>>>>>> Big mistake IMHO. Try the following:
>>>>>>
>>>>>> 1. Close all open applications (i.e., anything with an icon on the
>>>>>> taskbar).
>>>>>>
>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
>>>>>> Ad-Aware's
>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
>>>>>>
>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
>>>>>> (e.g., browsing; reading email; chatting) except #4 below until your
>>>>>> anti-virus application has been re-enabled!
>>>>>>
>>>>>> 3. Uninstall IE8 and reboot two times.
>>>>>>
>>>>>> How to uninstall or remove Internet Explorer 8
>>>>>> http://support.microsoft.com/kb/957700
>>>>>>
>>>>>> NB: Uninstalling IE8 automatically restores your previous IE version!
>>>>>>
>>>>>> 4. Confirm that everything you disabled in #2 is enabled again and
>>>>>> the
>>>>>> Windows Firewall is disabled.
>>>>>>
>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
>>>>>> |
>>>>>> Install any Critical Security Updates offered (i.e., KB972260). If a
>>>>>> Root
>>>>>> Certificates update is listed in the Optional Updates category,
>>>>>> install
>>>>>> it
>>>>>> to take full advantage of IE's enhanced security.
>>>>>>
>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
>>>>>>
>>>>>> 6. Test the functionality of Add to Favorites and Arrange Favorites:
>>>>>> Does
>>>>>> the behavior persist?
>>>>>>
>>>>>>
>>>>>> jiger wrote:
>>>>>>> SP3 was installed first.
>>>>>>>
>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
>>>>>>> antispyware) installed and current and it was running during install
>>>>>>> of
>>>>>>> IE8.
>>>>>>> I run a full investigation of the system weekly as well as a full
>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
>>>>>>>
>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
>>>>>>> quick
>>>>>>> scan
>>>>>>>
>>>>>>> As of last Saturday nothing found
>>>>>>>
>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I did
>>>>>>> a
>>>>>>> thorough uninstall of this software now, did not effect the issue).
>>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
>>>>>>> Systemworks basic edition 2006 is installed though.
>>>>>>>
>>>>>>> I have no restore point that predates the install of IE8.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Which was installed first, SP3 or IE8?
>>>>>>>>
>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>> your
>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>>
>>>>>>>> Were any of the above applications running in the background when
>>>>>>>> you
>>>>>>>> originally installed IE8?
>>>>>>>>
>>>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>>>> this
>>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
>>>>>>>> bought
>>>>>>>> it)?
>>>>>>>>
>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do
>>>>>>>> you
>>>>>>>> have
>>>>>>>> an available Restore Point which predates the install of IE8?
>>>>>>>>
>>>>>>>>
>>>>>>>> jiger wrote:
>>>>>>>>> I reinstalled IE8 on the earlier installation
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
>>>>>>>>>>
>>>>>>>>>> jiger wrote:
>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to the
>>>>>>>>>>> right
>>>>>>>>>>> of
>>>>>>>>>>> "Add
>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
>>>>>>>>>>> simililar,
>>>>>>>>>>> I
>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in the
>>>>>>>>>>> lower
>>>>>>>>>>> part
>>>>>>>>>>> of the page. Irrespective of which button I click, I get the
>>>>>>>>>>> following
>>>>>>>>>>> error message:
>>>>>>>>>>>
>>>>>>>>>>> Object doesn't support this property or method
>>>>>>>>>>>
>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t help
>>>>>>>>>>> I have reset IE settings with no effect
>>>>>>>>>>> I have disabled soft scrolling with no effect
>>>>>>>>>>> I have set security levels to standard with no effect
>>>>>>>>>>>
>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
>>>>>>>>>>> Windows
>>>>>>>>>>> Update.
>>>>>>>>>>>
>>>>>>>>>>> Any idea how to fix this?

I will consider your suggestions tomorrow. In the meantime I would like to
thank you for your intelligent and energetic commitment.

"PA Bear [MS MVP]" wrote:

> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
> necessary) resolves the behavior, you're best bet would probably be to back
> up your personal data, format your HDD and do a clean install of Windows.
> I'd very much doubt that a Repair Install would fix this.
>
> And in order to do a Repair Install successfully, you'd have to uninstall
> SP3 and then IE7 first (again with ZAISS disabled):
>
> About IE7 & IE8 and Windows XP Service Pack 3
> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
>
> How to perform a repair installation of Windows XP if a later version of
> Internet Explorer is installed:
> http://support.microsoft.com/kb/917964
>
> So if you have to go that far anyway, why not do a clean install which would
> guarantee success?
>
> Wish I had better news for you.
>
>
> jiger wrote:
> > Yes, ZAISS was surely running in the background during install of SP3. It
> > is
> > allways unless I am explicitly told to disable it.
> >
> > I will consider the reasons for (not) using registry cleaners...
> >
> > "PA Bear [MS MVP]" wrote:
> >> Were all components of ZoneAlarm Internet Security Suite (ZAISS) running
> >> in
> >> the background when you installed SP3 last year?
> >>
> >> Truth be told, I suspect your continued & injudicious use of WinDoctor
> >> has
> >> caused most, if not all, of your problems. If you think your Registry
> >> needs to be "cleaned" or "repaired," read
> >> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> >>
> >>
> >> jiger wrote:
> >>> I have IE 7.0.570.13 and I remember that I installed SP3 in May-June
> >>> last
> >>> year, when it came, so if IE7 was around by then, which I think it was,
> >>> (I
> >>> certainly installed IE7 as fast as it was available), then IE7 was
> >>> installed
> >>> before SP3.
> >>>
> >>> NAV was NOT included in NSW 2006 Basic and has never been installed even
> >>> briefly, but NSS (Norton Security Scan) has.
> >>>
> >>> Yes, I use NSW, especially Norton Windoctor, rather often.
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> So the behavior persists in your restored IE version. Is it IE7 or
> >>>> IE6?
> >>>> If it's IE7, which was installed first, IE7 or SP3?
> >>>>
> >>>> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
> >>>> briefly? Do you still use NSW at all?
> >>>>
> >>>> jiger wrote:
> >>>>> I have followed your instructions thoroughly with no problem.
> >>>>> Unfortunately, the problem persists...
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
> >>>>>>> antispyware) installed and current and it was running during install
> >>>>>>> of
> >>>>>>> IE8.
> >>>>>>
> >>>>>> Big mistake IMHO. Try the following:
> >>>>>>
> >>>>>> 1. Close all open applications (i.e., anything with an icon on the
> >>>>>> taskbar).
> >>>>>>
> >>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
> >>>>>> Ad-Aware's
> >>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
> >>>>>>
> >>>>>> NB: You're "working without a net" now: Don't to ANYTHING else online
> >>>>>> (e.g., browsing; reading email; chatting) except #4 below until your
> >>>>>> anti-virus application has been re-enabled!
> >>>>>>
> >>>>>> 3. Uninstall IE8 and reboot two times.
> >>>>>>
> >>>>>> How to uninstall or remove Internet Explorer 8
> >>>>>> http://support.microsoft.com/kb/957700
> >>>>>>
> >>>>>> NB: Uninstalling IE8 automatically restores your previous IE version!
> >>>>>>
> >>>>>> 4. Confirm that everything you disabled in #2 is enabled again and
> >>>>>> the
> >>>>>> Windows Firewall is disabled.
> >>>>>>
> >>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan
> >>>>>> |
> >>>>>> Install any Critical Security Updates offered (i.e., KB972260). If a
> >>>>>> Root
> >>>>>> Certificates update is listed in the Optional Updates category,
> >>>>>> install
> >>>>>> it
> >>>>>> to take full advantage of IE's enhanced security.
> >>>>>>
> >>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
> >>>>>>
> >>>>>> 6. Test the functionality of Add to Favorites and Arrange Favorites:
> >>>>>> Does
> >>>>>> the behavior persist?
> >>>>>>
> >>>>>>
> >>>>>> jiger wrote:
> >>>>>>> SP3 was installed first.
> >>>>>>>
> >>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus and
> >>>>>>> antispyware) installed and current and it was running during install
> >>>>>>> of
> >>>>>>> IE8.
> >>>>>>> I run a full investigation of the system weekly as well as a full
> >>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
> >>>>>>>
> >>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
> >>>>>>> quick
> >>>>>>> scan
> >>>>>>>
> >>>>>>> As of last Saturday nothing found
> >>>>>>>
> >>>>>>> I have earlier run Norton Security Scan but seized to do so. (I did
> >>>>>>> a
> >>>>>>> thorough uninstall of this software now, did not effect the issue).
> >>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
> >>>>>>> Systemworks basic edition 2006 is installed though.
> >>>>>>>
> >>>>>>> I have no restore point that predates the install of IE8.
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>> Thank you.
> >>>>>>>>
> >>>>>>>> Which was installed first, SP3 or IE8?
> >>>>>>>>
> >>>>>>>> What anti-virus application or security suite is installed and is
> >>>>>>>> your
> >>>>>>>> subscription current? What anti-spyware applications (other than
> >>>>>>>> Defender)? What third-party firewall (if any)?
> >>>>>>>>
> >>>>>>>> Were any of the above applications running in the background when
> >>>>>>>> you
> >>>>>>>> originally installed IE8?
> >>>>>>>>
> >>>>>>>> Has a(another) Norton or McAfee application ever been installed on
> >>>>>>>> this
> >>>>>>>> machine (e.g., a free-trial version that came preinstalled when you
> >>>>>>>> bought
> >>>>>>>> it)?
> >>>>>>>>
> >>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! => Do
> >>>>>>>> you
> >>>>>>>> have
> >>>>>>>> an available Restore Point which predates the install of IE8?
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> jiger wrote:
> >>>>>>>>> I reinstalled IE8 on the earlier installation
> >>>>>>>>>
> >>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
> >>>>>>>>>>
> >>>>>>>>>> jiger wrote:
> >>>>>>>>>>> As I click Favorites within IE8, then the little arrow to the
> >>>>>>>>>>> right
> >>>>>>>>>>> of
> >>>>>>>>>>> "Add
> >>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
> >>>>>>>>>>> simililar,
> >>>>>>>>>>> I
> >>>>>>>>>>> have a Swedish version), I get a blank page with buttons in the
> >>>>>>>>>>> lower
> >>>>>>>>>>> part
> >>>>>>>>>>> of the page. Irrespective of which button I click, I get the
> >>>>>>>>>>> following
> >>>>>>>>>>> error message:
> >>>>>>>>>>>
> >>>>>>>>>>> Object doesn't support this property or method
> >>>>>>>>>>>
> >>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t help
> >>>>>>>>>>> I have reset IE settings with no effect
> >>>>>>>>>>> I have disabled soft scrolling with no effect
> >>>>>>>>>>> I have set security levels to standard with no effect
> >>>>>>>>>>>
> >>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
> >>>>>>>>>>> Windows
> >>>>>>>>>>> Update.
> >>>>>>>>>>>
> >>>>>>>>>>> Any idea how to fix this?
>
>

YW & thanks for your feedback. This was indeed a rigorous excercise for me,
too, and we wouldn't have gotten anywhere without your cooperation in the
process.


jiger wrote:
> I will consider your suggestions tomorrow. In the meantime I would like to
> thank you for your intelligent and energetic commitment.
>
> "PA Bear [MS MVP]" wrote:
>> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
>> necessary) resolves the behavior, you're best bet would probably be to
>> back
>> up your personal data, format your HDD and do a clean install of Windows.
>> I'd very much doubt that a Repair Install would fix this.
>>
>> And in order to do a Repair Install successfully, you'd have to uninstall
>> SP3 and then IE7 first (again with ZAISS disabled):
>>
>> About IE7 & IE8 and Windows XP Service Pack 3
>> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
>>
>> How to perform a repair installation of Windows XP if a later version of
>> Internet Explorer is installed:
>> http://support.microsoft.com/kb/917964
>>
>> So if you have to go that far anyway, why not do a clean install which
>> would guarantee success?
>>
>> Wish I had better news for you.
>>
>>
>> jiger wrote:
>>> Yes, ZAISS was surely running in the background during install of SP3.
>>> It
>>> is
>>> allways unless I am explicitly told to disable it.
>>>
>>> I will consider the reasons for (not) using registry cleaners...
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Were all components of ZoneAlarm Internet Security Suite (ZAISS)
>>>> running
>>>> in
>>>> the background when you installed SP3 last year?
>>>>
>>>> Truth be told, I suspect your continued & injudicious use of WinDoctor
>>>> has
>>>> caused most, if not all, of your problems. If you think your Registry
>>>> needs to be "cleaned" or "repaired," read
>>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>>>>
>>>>
>>>> jiger wrote:
>>>>> I have IE 7.0.570.13 and I remember that I installed SP3 in May-June
>>>>> last
>>>>> year, when it came, so if IE7 was around by then, which I think it
>>>>> was,
>>>>> (I
>>>>> certainly installed IE7 as fast as it was available), then IE7 was
>>>>> installed
>>>>> before SP3.
>>>>>
>>>>> NAV was NOT included in NSW 2006 Basic and has never been installed
>>>>> even
>>>>> briefly, but NSS (Norton Security Scan) has.
>>>>>
>>>>> Yes, I use NSW, especially Norton Windoctor, rather often.
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> So the behavior persists in your restored IE version. Is it IE7 or
>>>>>> IE6?
>>>>>> If it's IE7, which was installed first, IE7 or SP3?
>>>>>>
>>>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
>>>>>> briefly? Do you still use NSW at all?
>>>>>>
>>>>>> jiger wrote:
>>>>>>> I have followed your instructions thoroughly with no problem.
>>>>>>> Unfortunately, the problem persists...
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
>>>>>>>>> and
>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>> install
>>>>>>>>> of
>>>>>>>>> IE8.
>>>>>>>>
>>>>>>>> Big mistake IMHO. Try the following:
>>>>>>>>
>>>>>>>> 1. Close all open applications (i.e., anything with an icon on the
>>>>>>>> taskbar).
>>>>>>>>
>>>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
>>>>>>>> Ad-Aware's
>>>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
>>>>>>>>
>>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
>>>>>>>> online
>>>>>>>> (e.g., browsing; reading email; chatting) except #4 below until
>>>>>>>> your
>>>>>>>> anti-virus application has been re-enabled!
>>>>>>>>
>>>>>>>> 3. Uninstall IE8 and reboot two times.
>>>>>>>>
>>>>>>>> How to uninstall or remove Internet Explorer 8
>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>
>>>>>>>> NB: Uninstalling IE8 automatically restores your previous IE
>>>>>>>> version!
>>>>>>>>
>>>>>>>> 4. Confirm that everything you disabled in #2 is enabled again and
>>>>>>>> the
>>>>>>>> Windows Firewall is disabled.
>>>>>>>>
>>>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
>>>>>>>> scan
>>>>>>>>>
>>>>>>>> Install any Critical Security Updates offered (i.e., KB972260). If
>>>>>>>> a
>>>>>>>> Root
>>>>>>>> Certificates update is listed in the Optional Updates category,
>>>>>>>> install
>>>>>>>> it
>>>>>>>> to take full advantage of IE's enhanced security.
>>>>>>>>
>>>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
>>>>>>>>
>>>>>>>> 6. Test the functionality of Add to Favorites and Arrange
>>>>>>>> Favorites:
>>>>>>>> Does
>>>>>>>> the behavior persist?
>>>>>>>>
>>>>>>>>
>>>>>>>> jiger wrote:
>>>>>>>>> SP3 was installed first.
>>>>>>>>>
>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
>>>>>>>>> and
>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>> install
>>>>>>>>> of
>>>>>>>>> IE8.
>>>>>>>>> I run a full investigation of the system weekly as well as a full
>>>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
>>>>>>>>>
>>>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
>>>>>>>>> quick
>>>>>>>>> scan
>>>>>>>>>
>>>>>>>>> As of last Saturday nothing found
>>>>>>>>>
>>>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I
>>>>>>>>> did
>>>>>>>>> a
>>>>>>>>> thorough uninstall of this software now, did not effect the
>>>>>>>>> issue).
>>>>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
>>>>>>>>> Systemworks basic edition 2006 is installed though.
>>>>>>>>>
>>>>>>>>> I have no restore point that predates the install of IE8.
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Which was installed first, SP3 or IE8?
>>>>>>>>>>
>>>>>>>>>> What anti-virus application or security suite is installed and is
>>>>>>>>>> your
>>>>>>>>>> subscription current? What anti-spyware applications (other than
>>>>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>>>>
>>>>>>>>>> Were any of the above applications running in the background when
>>>>>>>>>> you
>>>>>>>>>> originally installed IE8?
>>>>>>>>>>
>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
>>>>>>>>>> on
>>>>>>>>>> this
>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>> you
>>>>>>>>>> bought
>>>>>>>>>> it)?
>>>>>>>>>>
>>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! =>
>>>>>>>>>> Do
>>>>>>>>>> you
>>>>>>>>>> have
>>>>>>>>>> an available Restore Point which predates the install of IE8?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> jiger wrote:
>>>>>>>>>>> I reinstalled IE8 on the earlier installation
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
>>>>>>>>>>>>
>>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to the
>>>>>>>>>>>>> right
>>>>>>>>>>>>> of
>>>>>>>>>>>>> "Add
>>>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
>>>>>>>>>>>>> simililar,
>>>>>>>>>>>>> I
>>>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in
>>>>>>>>>>>>> the
>>>>>>>>>>>>> lower
>>>>>>>>>>>>> part
>>>>>>>>>>>>> of the page. Irrespective of which button I click, I get the
>>>>>>>>>>>>> following
>>>>>>>>>>>>> error message:
>>>>>>>>>>>>>
>>>>>>>>>>>>> Object doesn't support this property or method
>>>>>>>>>>>>>
>>>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t
>>>>>>>>>>>>> help
>>>>>>>>>>>>> I have reset IE settings with no effect
>>>>>>>>>>>>> I have disabled soft scrolling with no effect
>>>>>>>>>>>>> I have set security levels to standard with no effect
>>>>>>>>>>>>>
>>>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
>>>>>>>>>>>>> Windows
>>>>>>>>>>>>> Update.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Any idea how to fix this?

It was sufficient to uninstall SP3 to solve the problem completely!
Then install of IE8 and 44 (!) updates from Windows update.
It took about 2 hours.

Again thanks for your well-advised and patient support!

"PA Bear [MS MVP]" wrote:

> YW & thanks for your feedback. This was indeed a rigorous excercise for me,
> too, and we wouldn't have gotten anywhere without your cooperation in the
> process.
>
>
> jiger wrote:
> > I will consider your suggestions tomorrow. In the meantime I would like to
> > thank you for your intelligent and energetic commitment.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
> >> necessary) resolves the behavior, you're best bet would probably be to
> >> back
> >> up your personal data, format your HDD and do a clean install of Windows.
> >> I'd very much doubt that a Repair Install would fix this.
> >>
> >> And in order to do a Repair Install successfully, you'd have to uninstall
> >> SP3 and then IE7 first (again with ZAISS disabled):
> >>
> >> About IE7 & IE8 and Windows XP Service Pack 3
> >> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
> >>
> >> How to perform a repair installation of Windows XP if a later version of
> >> Internet Explorer is installed:
> >> http://support.microsoft.com/kb/917964
> >>
> >> So if you have to go that far anyway, why not do a clean install which
> >> would guarantee success?
> >>
> >> Wish I had better news for you.
> >>
> >>
> >> jiger wrote:
> >>> Yes, ZAISS was surely running in the background during install of SP3.
> >>> It
> >>> is
> >>> allways unless I am explicitly told to disable it.
> >>>
> >>> I will consider the reasons for (not) using registry cleaners...
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>> Were all components of ZoneAlarm Internet Security Suite (ZAISS)
> >>>> running
> >>>> in
> >>>> the background when you installed SP3 last year?
> >>>>
> >>>> Truth be told, I suspect your continued & injudicious use of WinDoctor
> >>>> has
> >>>> caused most, if not all, of your problems. If you think your Registry
> >>>> needs to be "cleaned" or "repaired," read
> >>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> >>>>
> >>>>
> >>>> jiger wrote:
> >>>>> I have IE 7.0.570.13 and I remember that I installed SP3 in May-June
> >>>>> last
> >>>>> year, when it came, so if IE7 was around by then, which I think it
> >>>>> was,
> >>>>> (I
> >>>>> certainly installed IE7 as fast as it was available), then IE7 was
> >>>>> installed
> >>>>> before SP3.
> >>>>>
> >>>>> NAV was NOT included in NSW 2006 Basic and has never been installed
> >>>>> even
> >>>>> briefly, but NSS (Norton Security Scan) has.
> >>>>>
> >>>>> Yes, I use NSW, especially Norton Windoctor, rather often.
> >>>>>
> >>>>> "PA Bear [MS MVP]" wrote:
> >>>>>> So the behavior persists in your restored IE version. Is it IE7 or
> >>>>>> IE6?
> >>>>>> If it's IE7, which was installed first, IE7 or SP3?
> >>>>>>
> >>>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
> >>>>>> briefly? Do you still use NSW at all?
> >>>>>>
> >>>>>> jiger wrote:
> >>>>>>> I have followed your instructions thoroughly with no problem.
> >>>>>>> Unfortunately, the problem persists...
> >>>>>>>
> >>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
> >>>>>>>>> and
> >>>>>>>>> antispyware) installed and current and it was running during
> >>>>>>>>> install
> >>>>>>>>> of
> >>>>>>>>> IE8.
> >>>>>>>>
> >>>>>>>> Big mistake IMHO. Try the following:
> >>>>>>>>
> >>>>>>>> 1. Close all open applications (i.e., anything with an icon on the
> >>>>>>>> taskbar).
> >>>>>>>>
> >>>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
> >>>>>>>> Ad-Aware's
> >>>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
> >>>>>>>>
> >>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
> >>>>>>>> online
> >>>>>>>> (e.g., browsing; reading email; chatting) except #4 below until
> >>>>>>>> your
> >>>>>>>> anti-virus application has been re-enabled!
> >>>>>>>>
> >>>>>>>> 3. Uninstall IE8 and reboot two times.
> >>>>>>>>
> >>>>>>>> How to uninstall or remove Internet Explorer 8
> >>>>>>>> http://support.microsoft.com/kb/957700
> >>>>>>>>
> >>>>>>>> NB: Uninstalling IE8 automatically restores your previous IE
> >>>>>>>> version!
> >>>>>>>>
> >>>>>>>> 4. Confirm that everything you disabled in #2 is enabled again and
> >>>>>>>> the
> >>>>>>>> Windows Firewall is disabled.
> >>>>>>>>
> >>>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
> >>>>>>>> scan
> >>>>>>>>>
> >>>>>>>> Install any Critical Security Updates offered (i.e., KB972260). If
> >>>>>>>> a
> >>>>>>>> Root
> >>>>>>>> Certificates update is listed in the Optional Updates category,
> >>>>>>>> install
> >>>>>>>> it
> >>>>>>>> to take full advantage of IE's enhanced security.
> >>>>>>>>
> >>>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
> >>>>>>>>
> >>>>>>>> 6. Test the functionality of Add to Favorites and Arrange
> >>>>>>>> Favorites:
> >>>>>>>> Does
> >>>>>>>> the behavior persist?
> >>>>>>>>
> >>>>>>>>
> >>>>>>>> jiger wrote:
> >>>>>>>>> SP3 was installed first.
> >>>>>>>>>
> >>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
> >>>>>>>>> and
> >>>>>>>>> antispyware) installed and current and it was running during
> >>>>>>>>> install
> >>>>>>>>> of
> >>>>>>>>> IE8.
> >>>>>>>>> I run a full investigation of the system weekly as well as a full
> >>>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
> >>>>>>>>>
> >>>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
> >>>>>>>>> quick
> >>>>>>>>> scan
> >>>>>>>>>
> >>>>>>>>> As of last Saturday nothing found
> >>>>>>>>>
> >>>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I
> >>>>>>>>> did
> >>>>>>>>> a
> >>>>>>>>> thorough uninstall of this software now, did not effect the
> >>>>>>>>> issue).
> >>>>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
> >>>>>>>>> Systemworks basic edition 2006 is installed though.
> >>>>>>>>>
> >>>>>>>>> I have no restore point that predates the install of IE8.
> >>>>>>>>>
> >>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>> Thank you.
> >>>>>>>>>>
> >>>>>>>>>> Which was installed first, SP3 or IE8?
> >>>>>>>>>>
> >>>>>>>>>> What anti-virus application or security suite is installed and is
> >>>>>>>>>> your
> >>>>>>>>>> subscription current? What anti-spyware applications (other than
> >>>>>>>>>> Defender)? What third-party firewall (if any)?
> >>>>>>>>>>
> >>>>>>>>>> Were any of the above applications running in the background when
> >>>>>>>>>> you
> >>>>>>>>>> originally installed IE8?
> >>>>>>>>>>
> >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
> >>>>>>>>>> on
> >>>>>>>>>> this
> >>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
> >>>>>>>>>> you
> >>>>>>>>>> bought
> >>>>>>>>>> it)?
> >>>>>>>>>>
> >>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! =>
> >>>>>>>>>> Do
> >>>>>>>>>> you
> >>>>>>>>>> have
> >>>>>>>>>> an available Restore Point which predates the install of IE8?
> >>>>>>>>>>
> >>>>>>>>>>
> >>>>>>>>>> jiger wrote:
> >>>>>>>>>>> I reinstalled IE8 on the earlier installation
> >>>>>>>>>>>
> >>>>>>>>>>> "PA Bear [MS MVP]" wrote:
> >>>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
> >>>>>>>>>>>>
> >>>>>>>>>>>> jiger wrote:
> >>>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to the
> >>>>>>>>>>>>> right
> >>>>>>>>>>>>> of
> >>>>>>>>>>>>> "Add
> >>>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
> >>>>>>>>>>>>> simililar,
> >>>>>>>>>>>>> I
> >>>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in
> >>>>>>>>>>>>> the
> >>>>>>>>>>>>> lower
> >>>>>>>>>>>>> part
> >>>>>>>>>>>>> of the page. Irrespective of which button I click, I get the
> >>>>>>>>>>>>> following
> >>>>>>>>>>>>> error message:
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Object doesn't support this property or method
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t
> >>>>>>>>>>>>> help
> >>>>>>>>>>>>> I have reset IE settings with no effect
> >>>>>>>>>>>>> I have disabled soft scrolling with no effect
> >>>>>>>>>>>>> I have set security levels to standard with no effect
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
> >>>>>>>>>>>>> Windows
> >>>>>>>>>>>>> Update.
> >>>>>>>>>>>>>
> >>>>>>>>>>>>> Any idea how to fix this?
>
>

YW. Have you reinstalled SP3, too (cf.
http://blogs.msdn.com/ie/archive/200...d-xpsp3.aspx)?


jiger wrote:
> It was sufficient to uninstall SP3 to solve the problem completely!
> Then install of IE8 and 44 (!) updates from Windows update.
> It took about 2 hours.
>
> Again thanks for your well-advised and patient support!
>
> "PA Bear [MS MVP]" wrote:
>> YW & thanks for your feedback. This was indeed a rigorous excercise for
>> me, too, and we wouldn't have gotten anywhere without your cooperation in
>> the process.
>>
>> jiger wrote:
>>> I will consider your suggestions tomorrow. In the meantime I would like
>>> to
>>> thank you for your intelligent and energetic commitment.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
>>>> necessary) resolves the behavior, you're best bet would probably be to
>>>> back
>>>> up your personal data, format your HDD and do a clean install of
>>>> Windows.
>>>> I'd very much doubt that a Repair Install would fix this.
>>>>
>>>> And in order to do a Repair Install successfully, you'd have to
>>>> uninstall
>>>> SP3 and then IE7 first (again with ZAISS disabled):
>>>>
>>>> About IE7 & IE8 and Windows XP Service Pack 3
>>>> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
>>>>
>>>> How to perform a repair installation of Windows XP if a later version
>>>> of
>>>> Internet Explorer is installed:
>>>> http://support.microsoft.com/kb/917964
>>>>
>>>> So if you have to go that far anyway, why not do a clean install which
>>>> would guarantee success?
>>>>
>>>> Wish I had better news for you.
>>>>
>>>>
>>>> jiger wrote:
>>>>> Yes, ZAISS was surely running in the background during install of SP3.
>>>>> It
>>>>> is
>>>>> allways unless I am explicitly told to disable it.
>>>>>
>>>>> I will consider the reasons for (not) using registry cleaners...
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>> Were all components of ZoneAlarm Internet Security Suite (ZAISS)
>>>>>> running
>>>>>> in
>>>>>> the background when you installed SP3 last year?
>>>>>>
>>>>>> Truth be told, I suspect your continued & injudicious use of
>>>>>> WinDoctor
>>>>>> has
>>>>>> caused most, if not all, of your problems. If you think your
>>>>>> Registry
>>>>>> needs to be "cleaned" or "repaired," read
>>>>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
>>>>>>
>>>>>>
>>>>>> jiger wrote:
>>>>>>> I have IE 7.0.570.13 and I remember that I installed SP3 in
>>>>>>> May-June
>>>>>>> last
>>>>>>> year, when it came, so if IE7 was around by then, which I think it
>>>>>>> was,
>>>>>>> (I
>>>>>>> certainly installed IE7 as fast as it was available), then IE7 was
>>>>>>> installed
>>>>>>> before SP3.
>>>>>>>
>>>>>>> NAV was NOT included in NSW 2006 Basic and has never been installed
>>>>>>> even
>>>>>>> briefly, but NSS (Norton Security Scan) has.
>>>>>>>
>>>>>>> Yes, I use NSW, especially Norton Windoctor, rather often.
>>>>>>>
>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>> So the behavior persists in your restored IE version. Is it IE7 or
>>>>>>>> IE6?
>>>>>>>> If it's IE7, which was installed first, IE7 or SP3?
>>>>>>>>
>>>>>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed,
>>>>>>>> even
>>>>>>>> briefly? Do you still use NSW at all?
>>>>>>>>
>>>>>>>> jiger wrote:
>>>>>>>>> I have followed your instructions thoroughly with no problem.
>>>>>>>>> Unfortunately, the problem persists...
>>>>>>>>>
>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
>>>>>>>>>>> and
>>>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>>>> install
>>>>>>>>>>> of
>>>>>>>>>>> IE8.
>>>>>>>>>>
>>>>>>>>>> Big mistake IMHO. Try the following:
>>>>>>>>>>
>>>>>>>>>> 1. Close all open applications (i.e., anything with an icon on
>>>>>>>>>> the
>>>>>>>>>> taskbar).
>>>>>>>>>>
>>>>>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
>>>>>>>>>> Ad-Aware's
>>>>>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
>>>>>>>>>>
>>>>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
>>>>>>>>>> online
>>>>>>>>>> (e.g., browsing; reading email; chatting) except #4 below until
>>>>>>>>>> your
>>>>>>>>>> anti-virus application has been re-enabled!
>>>>>>>>>>
>>>>>>>>>> 3. Uninstall IE8 and reboot two times.
>>>>>>>>>>
>>>>>>>>>> How to uninstall or remove Internet Explorer 8
>>>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>>>
>>>>>>>>>> NB: Uninstalling IE8 automatically restores your previous IE
>>>>>>>>>> version!
>>>>>>>>>>
>>>>>>>>>> 4. Confirm that everything you disabled in #2 is enabled again
>>>>>>>>>> and
>>>>>>>>>> the
>>>>>>>>>> Windows Firewall is disabled.
>>>>>>>>>>
>>>>>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
>>>>>>>>>> scan
>>>>>>>>>>>
>>>>>>>>>> Install any Critical Security Updates offered (i.e., KB972260).
>>>>>>>>>> If
>>>>>>>>>> a
>>>>>>>>>> Root
>>>>>>>>>> Certificates update is listed in the Optional Updates category,
>>>>>>>>>> install
>>>>>>>>>> it
>>>>>>>>>> to take full advantage of IE's enhanced security.
>>>>>>>>>>
>>>>>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
>>>>>>>>>>
>>>>>>>>>> 6. Test the functionality of Add to Favorites and Arrange
>>>>>>>>>> Favorites:
>>>>>>>>>> Does
>>>>>>>>>> the behavior persist?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> jiger wrote:
>>>>>>>>>>> SP3 was installed first.
>>>>>>>>>>>
>>>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
>>>>>>>>>>> and
>>>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>>>> install
>>>>>>>>>>> of
>>>>>>>>>>> IE8.
>>>>>>>>>>> I run a full investigation of the system weekly as well as a
>>>>>>>>>>> full
>>>>>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
>>>>>>>>>>>
>>>>>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes
>>>>>>>>>>> Antispyware
>>>>>>>>>>> quick
>>>>>>>>>>> scan
>>>>>>>>>>>
>>>>>>>>>>> As of last Saturday nothing found
>>>>>>>>>>>
>>>>>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I
>>>>>>>>>>> did
>>>>>>>>>>> a
>>>>>>>>>>> thorough uninstall of this software now, did not effect the
>>>>>>>>>>> issue).
>>>>>>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
>>>>>>>>>>> Systemworks basic edition 2006 is installed though.
>>>>>>>>>>>
>>>>>>>>>>> I have no restore point that predates the install of IE8.
>>>>>>>>>>>
>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Which was installed first, SP3 or IE8?
>>>>>>>>>>>>
>>>>>>>>>>>> What anti-virus application or security suite is installed and
>>>>>>>>>>>> is
>>>>>>>>>>>> your
>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>> than
>>>>>>>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>>>>>>>
>>>>>>>>>>>> Were any of the above applications running in the background
>>>>>>>>>>>> when
>>>>>>>>>>>> you
>>>>>>>>>>>> originally installed IE8?
>>>>>>>>>>>>
>>>>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
>>>>>>>>>>>> on
>>>>>>>>>>>> this
>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
>>>>>>>>>>>> you
>>>>>>>>>>>> bought
>>>>>>>>>>>> it)?
>>>>>>>>>>>>
>>>>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! =>
>>>>>>>>>>>> Do
>>>>>>>>>>>> you
>>>>>>>>>>>> have
>>>>>>>>>>>> an available Restore Point which predates the install of IE8?
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>>> I reinstalled IE8 on the earlier installation
>>>>>>>>>>>>>
>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to
>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>> right
>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>> "Add
>>>>>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
>>>>>>>>>>>>>>> simililar,
>>>>>>>>>>>>>>> I
>>>>>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in
>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>> lower
>>>>>>>>>>>>>>> part
>>>>>>>>>>>>>>> of the page. Irrespective of which button I click, I get the
>>>>>>>>>>>>>>> following
>>>>>>>>>>>>>>> error message:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Object doesn't support this property or method
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t
>>>>>>>>>>>>>>> help
>>>>>>>>>>>>>>> I have reset IE settings with no effect
>>>>>>>>>>>>>>> I have disabled soft scrolling with no effect
>>>>>>>>>>>>>>> I have set security levels to standard with no effect
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
>>>>>>>>>>>>>>> Windows
>>>>>>>>>>>>>>> Update.
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Any idea how to fix this?

I of course started with reinstalling SP3...

"jiger" wrote:

> It was sufficient to uninstall SP3 to solve the problem completely!
> Then install of IE8 and 44 (!) updates from Windows update.
> It took about 2 hours.
>
> Again thanks for your well-advised and patient support!
>
> "PA Bear [MS MVP]" wrote:
>
> > YW & thanks for your feedback. This was indeed a rigorous excercise for me,
> > too, and we wouldn't have gotten anywhere without your cooperation in the
> > process.
> >
> >
> > jiger wrote:
> > > I will consider your suggestions tomorrow. In the meantime I would like to
> > > thank you for your intelligent and energetic commitment.
> > >
> > > "PA Bear [MS MVP]" wrote:
> > >> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
> > >> necessary) resolves the behavior, you're best bet would probably be to
> > >> back
> > >> up your personal data, format your HDD and do a clean install of Windows.
> > >> I'd very much doubt that a Repair Install would fix this.
> > >>
> > >> And in order to do a Repair Install successfully, you'd have to uninstall
> > >> SP3 and then IE7 first (again with ZAISS disabled):
> > >>
> > >> About IE7 & IE8 and Windows XP Service Pack 3
> > >> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
> > >>
> > >> How to perform a repair installation of Windows XP if a later version of
> > >> Internet Explorer is installed:
> > >> http://support.microsoft.com/kb/917964
> > >>
> > >> So if you have to go that far anyway, why not do a clean install which
> > >> would guarantee success?
> > >>
> > >> Wish I had better news for you.
> > >>
> > >>
> > >> jiger wrote:
> > >>> Yes, ZAISS was surely running in the background during install of SP3.
> > >>> It
> > >>> is
> > >>> allways unless I am explicitly told to disable it.
> > >>>
> > >>> I will consider the reasons for (not) using registry cleaners...
> > >>>
> > >>> "PA Bear [MS MVP]" wrote:
> > >>>> Were all components of ZoneAlarm Internet Security Suite (ZAISS)
> > >>>> running
> > >>>> in
> > >>>> the background when you installed SP3 last year?
> > >>>>
> > >>>> Truth be told, I suspect your continued & injudicious use of WinDoctor
> > >>>> has
> > >>>> caused most, if not all, of your problems. If you think your Registry
> > >>>> needs to be "cleaned" or "repaired," read
> > >>>> http://aumha.net/viewtopic.php?t=28099 and draw your own conclusions.
> > >>>>
> > >>>>
> > >>>> jiger wrote:
> > >>>>> I have IE 7.0.570.13 and I remember that I installed SP3 in May-June
> > >>>>> last
> > >>>>> year, when it came, so if IE7 was around by then, which I think it
> > >>>>> was,
> > >>>>> (I
> > >>>>> certainly installed IE7 as fast as it was available), then IE7 was
> > >>>>> installed
> > >>>>> before SP3.
> > >>>>>
> > >>>>> NAV was NOT included in NSW 2006 Basic and has never been installed
> > >>>>> even
> > >>>>> briefly, but NSS (Norton Security Scan) has.
> > >>>>>
> > >>>>> Yes, I use NSW, especially Norton Windoctor, rather often.
> > >>>>>
> > >>>>> "PA Bear [MS MVP]" wrote:
> > >>>>>> So the behavior persists in your restored IE version. Is it IE7 or
> > >>>>>> IE6?
> > >>>>>> If it's IE7, which was installed first, IE7 or SP3?
> > >>>>>>
> > >>>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed, even
> > >>>>>> briefly? Do you still use NSW at all?
> > >>>>>>
> > >>>>>> jiger wrote:
> > >>>>>>> I have followed your instructions thoroughly with no problem.
> > >>>>>>> Unfortunately, the problem persists...
> > >>>>>>>
> > >>>>>>> "PA Bear [MS MVP]" wrote:
> > >>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
> > >>>>>>>>> and
> > >>>>>>>>> antispyware) installed and current and it was running during
> > >>>>>>>>> install
> > >>>>>>>>> of
> > >>>>>>>>> IE8.
> > >>>>>>>>
> > >>>>>>>> Big mistake IMHO. Try the following:
> > >>>>>>>>
> > >>>>>>>> 1. Close all open applications (i.e., anything with an icon on the
> > >>>>>>>> taskbar).
> > >>>>>>>>
> > >>>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
> > >>>>>>>> Ad-Aware's
> > >>>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
> > >>>>>>>>
> > >>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
> > >>>>>>>> online
> > >>>>>>>> (e.g., browsing; reading email; chatting) except #4 below until
> > >>>>>>>> your
> > >>>>>>>> anti-virus application has been re-enabled!
> > >>>>>>>>
> > >>>>>>>> 3. Uninstall IE8 and reboot two times.
> > >>>>>>>>
> > >>>>>>>> How to uninstall or remove Internet Explorer 8
> > >>>>>>>> http://support.microsoft.com/kb/957700
> > >>>>>>>>
> > >>>>>>>> NB: Uninstalling IE8 automatically restores your previous IE
> > >>>>>>>> version!
> > >>>>>>>>
> > >>>>>>>> 4. Confirm that everything you disabled in #2 is enabled again and
> > >>>>>>>> the
> > >>>>>>>> Windows Firewall is disabled.
> > >>>>>>>>
> > >>>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
> > >>>>>>>> scan
> > >>>>>>>>>
> > >>>>>>>> Install any Critical Security Updates offered (i.e., KB972260). If
> > >>>>>>>> a
> > >>>>>>>> Root
> > >>>>>>>> Certificates update is listed in the Optional Updates category,
> > >>>>>>>> install
> > >>>>>>>> it
> > >>>>>>>> to take full advantage of IE's enhanced security.
> > >>>>>>>>
> > >>>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
> > >>>>>>>>
> > >>>>>>>> 6. Test the functionality of Add to Favorites and Arrange
> > >>>>>>>> Favorites:
> > >>>>>>>> Does
> > >>>>>>>> the behavior persist?
> > >>>>>>>>
> > >>>>>>>>
> > >>>>>>>> jiger wrote:
> > >>>>>>>>> SP3 was installed first.
> > >>>>>>>>>
> > >>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall, antivirus
> > >>>>>>>>> and
> > >>>>>>>>> antispyware) installed and current and it was running during
> > >>>>>>>>> install
> > >>>>>>>>> of
> > >>>>>>>>> IE8.
> > >>>>>>>>> I run a full investigation of the system weekly as well as a full
> > >>>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
> > >>>>>>>>>
> > >>>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes Antispyware
> > >>>>>>>>> quick
> > >>>>>>>>> scan
> > >>>>>>>>>
> > >>>>>>>>> As of last Saturday nothing found
> > >>>>>>>>>
> > >>>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I
> > >>>>>>>>> did
> > >>>>>>>>> a
> > >>>>>>>>> thorough uninstall of this software now, did not effect the
> > >>>>>>>>> issue).
> > >>>>>>>>> Otherwise no Norton or McAfee antimalware ever installed, Norton
> > >>>>>>>>> Systemworks basic edition 2006 is installed though.
> > >>>>>>>>>
> > >>>>>>>>> I have no restore point that predates the install of IE8.
> > >>>>>>>>>
> > >>>>>>>>> "PA Bear [MS MVP]" wrote:
> > >>>>>>>>>> Thank you.
> > >>>>>>>>>>
> > >>>>>>>>>> Which was installed first, SP3 or IE8?
> > >>>>>>>>>>
> > >>>>>>>>>> What anti-virus application or security suite is installed and is
> > >>>>>>>>>> your
> > >>>>>>>>>> subscription current? What anti-spyware applications (other than
> > >>>>>>>>>> Defender)? What third-party firewall (if any)?
> > >>>>>>>>>>
> > >>>>>>>>>> Were any of the above applications running in the background when
> > >>>>>>>>>> you
> > >>>>>>>>>> originally installed IE8?
> > >>>>>>>>>>
> > >>>>>>>>>> Has a(another) Norton or McAfee application ever been installed
> > >>>>>>>>>> on
> > >>>>>>>>>> this
> > >>>>>>>>>> machine (e.g., a free-trial version that came preinstalled when
> > >>>>>>>>>> you
> > >>>>>>>>>> bought
> > >>>>>>>>>> it)?
> > >>>>>>>>>>
> > >>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!! =>
> > >>>>>>>>>> Do
> > >>>>>>>>>> you
> > >>>>>>>>>> have
> > >>>>>>>>>> an available Restore Point which predates the install of IE8?
> > >>>>>>>>>>
> > >>>>>>>>>>
> > >>>>>>>>>> jiger wrote:
> > >>>>>>>>>>> I reinstalled IE8 on the earlier installation
> > >>>>>>>>>>>
> > >>>>>>>>>>> "PA Bear [MS MVP]" wrote:
> > >>>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
> > >>>>>>>>>>>>
> > >>>>>>>>>>>> jiger wrote:
> > >>>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to the
> > >>>>>>>>>>>>> right
> > >>>>>>>>>>>>> of
> > >>>>>>>>>>>>> "Add
> > >>>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
> > >>>>>>>>>>>>> simililar,
> > >>>>>>>>>>>>> I
> > >>>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in
> > >>>>>>>>>>>>> the
> > >>>>>>>>>>>>> lower
> > >>>>>>>>>>>>> part
> > >>>>>>>>>>>>> of the page. Irrespective of which button I click, I get the
> > >>>>>>>>>>>>> following
> > >>>>>>>>>>>>> error message:
> > >>>>>>>>>>>>>
> > >>>>>>>>>>>>> Object doesn't support this property or method
> > >>>>>>>>>>>>>
> > >>>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t
> > >>>>>>>>>>>>> help
> > >>>>>>>>>>>>> I have reset IE settings with no effect
> > >>>>>>>>>>>>> I have disabled soft scrolling with no effect
> > >>>>>>>>>>>>> I have set security levels to standard with no effect
> > >>>>>>>>>>>>>
> > >>>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates from
> > >>>>>>>>>>>>> Windows
> > >>>>>>>>>>>>> Update.
> > >>>>>>>>>>>>>
> > >>>>>>>>>>>>> Any idea how to fix this?
> >
> >

Kewl!

jiger wrote:
> I of course started with reinstalling SP3...
>
> "jiger" wrote:
>
>> It was sufficient to uninstall SP3 to solve the problem completely!
>> Then install of IE8 and 44 (!) updates from Windows update.
>> It took about 2 hours.
>>
>> Again thanks for your well-advised and patient support!
>>
>> "PA Bear [MS MVP]" wrote:
>>
>>> YW & thanks for your feedback. This was indeed a rigorous excercise for
>>> me, too, and we wouldn't have gotten anywhere without your cooperation
>>> in
>>> the process.
>>>
>>>
>>> jiger wrote:
>>>> I will consider your suggestions tomorrow. In the meantime I would like
>>>> to thank you for your intelligent and energetic commitment.
>>>>
>>>> "PA Bear [MS MVP]" wrote:
>>>>> Unless disabling ZAISS while uninstalling (1) SP3 and then (2) IE7 (if
>>>>> necessary) resolves the behavior, you're best bet would probably be to
>>>>> back
>>>>> up your personal data, format your HDD and do a clean install of
>>>>> Windows. I'd very much doubt that a Repair Install would fix this.
>>>>>
>>>>> And in order to do a Repair Install successfully, you'd have to
>>>>> uninstall SP3 and then IE7 first (again with ZAISS disabled):
>>>>>
>>>>> About IE7 & IE8 and Windows XP Service Pack 3
>>>>> http://blogs.msdn.com/ie/archive/200...and-xpsp3.aspx
>>>>>
>>>>> How to perform a repair installation of Windows XP if a later version
>>>>> of
>>>>> Internet Explorer is installed:
>>>>> http://support.microsoft.com/kb/917964
>>>>>
>>>>> So if you have to go that far anyway, why not do a clean install which
>>>>> would guarantee success?
>>>>>
>>>>> Wish I had better news for you.
>>>>>
>>>>>
>>>>> jiger wrote:
>>>>>> Yes, ZAISS was surely running in the background during install of
>>>>>> SP3.
>>>>>> It
>>>>>> is
>>>>>> allways unless I am explicitly told to disable it.
>>>>>>
>>>>>> I will consider the reasons for (not) using registry cleaners...
>>>>>>
>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>> Were all components of ZoneAlarm Internet Security Suite (ZAISS)
>>>>>>> running
>>>>>>> in
>>>>>>> the background when you installed SP3 last year?
>>>>>>>
>>>>>>> Truth be told, I suspect your continued & injudicious use of
>>>>>>> WinDoctor
>>>>>>> has
>>>>>>> caused most, if not all, of your problems. If you think your
>>>>>>> Registry
>>>>>>> needs to be "cleaned" or "repaired," read
>>>>>>> http://aumha.net/viewtopic.php?t=28099 and draw your own
>>>>>>> conclusions.
>>>>>>>
>>>>>>>
>>>>>>> jiger wrote:
>>>>>>>> I have IE 7.0.570.13 and I remember that I installed SP3 in
>>>>>>>> May-June
>>>>>>>> last
>>>>>>>> year, when it came, so if IE7 was around by then, which I think it
>>>>>>>> was,
>>>>>>>> (I
>>>>>>>> certainly installed IE7 as fast as it was available), then IE7 was
>>>>>>>> installed
>>>>>>>> before SP3.
>>>>>>>>
>>>>>>>> NAV was NOT included in NSW 2006 Basic and has never been installed
>>>>>>>> even
>>>>>>>> briefly, but NSS (Norton Security Scan) has.
>>>>>>>>
>>>>>>>> Yes, I use NSW, especially Norton Windoctor, rather often.
>>>>>>>>
>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>> So the behavior persists in your restored IE version. Is it IE7
>>>>>>>>> or
>>>>>>>>> IE6?
>>>>>>>>> If it's IE7, which was installed first, IE7 or SP3?
>>>>>>>>>
>>>>>>>>> Was NAV included with NSW 2006 and was it (NAV) ever installed,
>>>>>>>>> even
>>>>>>>>> briefly? Do you still use NSW at all?
>>>>>>>>>
>>>>>>>>> jiger wrote:
>>>>>>>>>> I have followed your instructions thoroughly with no problem.
>>>>>>>>>> Unfortunately, the problem persists...
>>>>>>>>>>
>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall,
>>>>>>>>>>>> antivirus
>>>>>>>>>>>> and
>>>>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>>>>> install
>>>>>>>>>>>> of
>>>>>>>>>>>> IE8.
>>>>>>>>>>>
>>>>>>>>>>> Big mistake IMHO. Try the following:
>>>>>>>>>>>
>>>>>>>>>>> 1. Close all open applications (i.e., anything with an icon on
>>>>>>>>>>> the
>>>>>>>>>>> taskbar).
>>>>>>>>>>>
>>>>>>>>>>> 2. Disable (a) ZA antivirus, antispyware & firewall and (b)
>>>>>>>>>>> Ad-Aware's
>>>>>>>>>>> Ad-Watch & Guard then (c) enable the Windows Firewall.
>>>>>>>>>>>
>>>>>>>>>>> NB: You're "working without a net" now: Don't to ANYTHING else
>>>>>>>>>>> online
>>>>>>>>>>> (e.g., browsing; reading email; chatting) except #4 below until
>>>>>>>>>>> your
>>>>>>>>>>> anti-virus application has been re-enabled!
>>>>>>>>>>>
>>>>>>>>>>> 3. Uninstall IE8 and reboot two times.
>>>>>>>>>>>
>>>>>>>>>>> How to uninstall or remove Internet Explorer 8
>>>>>>>>>>> http://support.microsoft.com/kb/957700
>>>>>>>>>>>
>>>>>>>>>>> NB: Uninstalling IE8 automatically restores your previous IE
>>>>>>>>>>> version!
>>>>>>>>>>>
>>>>>>>>>>> 4. Confirm that everything you disabled in #2 is enabled again
>>>>>>>>>>> and
>>>>>>>>>>> the
>>>>>>>>>>> Windows Firewall is disabled.
>>>>>>>>>>>
>>>>>>>>>>> 5. Go to http://windowsupdate.microsoft.com | Select CUSTOM and
>>>>>>>>>>> scan
>>>>>>>>>>>>
>>>>>>>>>>> Install any Critical Security Updates offered (i.e., KB972260).
>>>>>>>>>>> If a
>>>>>>>>>>> Root
>>>>>>>>>>> Certificates update is listed in the Optional Updates category,
>>>>>>>>>>> install
>>>>>>>>>>> it
>>>>>>>>>>> to take full advantage of IE's enhanced security.
>>>>>>>>>>>
>>>>>>>>>>> NB: Do NOT reinstall IE8! "Hide" it for now, please.
>>>>>>>>>>>
>>>>>>>>>>> 6. Test the functionality of Add to Favorites and Arrange
>>>>>>>>>>> Favorites:
>>>>>>>>>>> Does
>>>>>>>>>>> the behavior persist?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>> SP3 was installed first.
>>>>>>>>>>>>
>>>>>>>>>>>> I have ZoneAlarm Security Suit v 7 (includes firewall,
>>>>>>>>>>>> antivirus
>>>>>>>>>>>> and
>>>>>>>>>>>> antispyware) installed and current and it was running during
>>>>>>>>>>>> install
>>>>>>>>>>>> of
>>>>>>>>>>>> IE8.
>>>>>>>>>>>> I run a full investigation of the system weekly as well as a
>>>>>>>>>>>> full
>>>>>>>>>>>> investigation by Kaspersky Online Virus/Malware scan weekly.
>>>>>>>>>>>>
>>>>>>>>>>>> I occasionally use Lavasoft Ad-Aware and Malwarebytes
>>>>>>>>>>>> Antispyware
>>>>>>>>>>>> quick
>>>>>>>>>>>> scan
>>>>>>>>>>>>
>>>>>>>>>>>> As of last Saturday nothing found
>>>>>>>>>>>>
>>>>>>>>>>>> I have earlier run Norton Security Scan but seized to do so. (I
>>>>>>>>>>>> did
>>>>>>>>>>>> a
>>>>>>>>>>>> thorough uninstall of this software now, did not effect the
>>>>>>>>>>>> issue).
>>>>>>>>>>>> Otherwise no Norton or McAfee antimalware ever installed,
>>>>>>>>>>>> Norton
>>>>>>>>>>>> Systemworks basic edition 2006 is installed though.
>>>>>>>>>>>>
>>>>>>>>>>>> I have no restore point that predates the install of IE8.
>>>>>>>>>>>>
>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>>
>>>>>>>>>>>>> Which was installed first, SP3 or IE8?
>>>>>>>>>>>>>
>>>>>>>>>>>>> What anti-virus application or security suite is installed and
>>>>>>>>>>>>> is your
>>>>>>>>>>>>> subscription current? What anti-spyware applications (other
>>>>>>>>>>>>> than Defender)? What third-party firewall (if any)?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Were any of the above applications running in the background
>>>>>>>>>>>>> when you
>>>>>>>>>>>>> originally installed IE8?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Has a(another) Norton or McAfee application ever been
>>>>>>>>>>>>> installed
>>>>>>>>>>>>> on
>>>>>>>>>>>>> this
>>>>>>>>>>>>> machine (e.g., a free-trial version that came preinstalled
>>>>>>>>>>>>> when
>>>>>>>>>>>>> you
>>>>>>>>>>>>> bought
>>>>>>>>>>>>> it)?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Just asking for now!! Do NOT use such a Restore Point yet!!
>>>>>>>>>>>>> =>
>>>>>>>>>>>>> Do
>>>>>>>>>>>>> you
>>>>>>>>>>>>> have
>>>>>>>>>>>>> an available Restore Point which predates the install of IE8?
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>>>> I reinstalled IE8 on the earlier installation
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> "PA Bear [MS MVP]" wrote:
>>>>>>>>>>>>>>> You reinstalled IE8 or you did a Repair Install of WinXP?
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> jiger wrote:
>>>>>>>>>>>>>>>> As I click Favorites within IE8, then the little arrow to
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> right
>>>>>>>>>>>>>>>> of
>>>>>>>>>>>>>>>> "Add
>>>>>>>>>>>>>>>> to Favorites" and finally "Arrange Favorites" (or something
>>>>>>>>>>>>>>>> simililar,
>>>>>>>>>>>>>>>> I
>>>>>>>>>>>>>>>> have a Swedish version), I get a blank page with buttons in
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> lower
>>>>>>>>>>>>>>>> part
>>>>>>>>>>>>>>>> of the page. Irrespective of which button I click, I get
>>>>>>>>>>>>>>>> the
>>>>>>>>>>>>>>>> following
>>>>>>>>>>>>>>>> error message:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Object doesn't support this property or method
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I have reinstalled (without uninstalling) IE8, which didn´t
>>>>>>>>>>>>>>>> help
>>>>>>>>>>>>>>>> I have reset IE settings with no effect
>>>>>>>>>>>>>>>> I have disabled soft scrolling with no effect
>>>>>>>>>>>>>>>> I have set security levels to standard with no effect
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> I have XP Pro sp3 (Swedish) with all the recent updates
>>>>>>>>>>>>>>>> from
>>>>>>>>>>>>>>>> Windows
>>>>>>>>>>>>>>>> Update.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Any idea how to fix this?