Error messages - upgraded to Outlook 2003 & ActiveSync doesn't wor

Hi there,

I am using a Viewsonic Pocket PC (it's older.. I think a V35).

I had Outlook/Office 2000 installed at work and I have Outlook/Office 2003
at home.

Desktop refresh just rolled through yesterday and upgraded my work PC to
Outlook/Office 2003, but I was away sick so wasn't able to nail them down and
make sure everything worked!

I can no longer sync my PDA and am getting a number of errors.
First is:
“Microsoft Outlook is no longer installed, so ActiveSync cannot continue to
run. To continue synchronization, reinstall Microsoft Outlook. If you no
longer want to synchronize your data, disable synchronization in ActiveSync.�

Second is:
“Synchronization cannot be started because you are not to log on to the
network and access information. Restart your desktop computer and
synchronize again. If the problem persists, contact your network
administrator.�

Third is:
“Items of one or more information types cannot be synchronized. Disconnect
and reconnect your device.
To view all error messages and dialog boxes that require your input, you
must connect to this computer via infrared or serial/USB cable.�

I am hoping to get a clear idea of the solution I need to pursue, as if I
have to get Outlook re-installed in this process, I will have to involve
either the desktop refresh and/or helpdesk groups.

I have Outlook 2003 at home and it works fine... so it can't be an
incompatibility issue. I also tried re-installing ActiveSync 3.7.1.

I also tried installing ActiveSync 3.8 as it seemed from the various threads
I was seeing on similar problems that this might be required for Outlook
2003, but again since it works on the home PC, the only thing I can think is
it is an installation order issue, but want to be really sure as helpdesk
doesn't actually support my PDA and I want to make sure of what I am asking
them to do from a install/re-install perspective.

Thanks in advance!
M.

Hi,
Did you upgrade ActiveSync to 3.7.1 or later? This is the first release to
support Outlook 2003. Also, anytime you upgrade Outlook you must reinstall
ActiveSync.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

"M." <M.@discussions.microsoft.com> wrote in message
news:2B3BBA3A-F73B-4447-90A9-...
> Hi there,
>
> I am using a Viewsonic Pocket PC (it's older.. I think a V35).
>
> I had Outlook/Office 2000 installed at work and I have Outlook/Office 2003
> at home.
>
> Desktop refresh just rolled through yesterday and upgraded my work PC to
> Outlook/Office 2003, but I was away sick so wasn't able to nail them down
> and
> make sure everything worked!
>
> I can no longer sync my PDA and am getting a number of errors.
> First is:
> "Microsoft Outlook is no longer installed, so ActiveSync cannot continue
> to
> run. To continue synchronization, reinstall Microsoft Outlook. If you no
> longer want to synchronize your data, disable synchronization in
> ActiveSync."
>
> Second is:
> "Synchronization cannot be started because you are not to log on to the
> network and access information. Restart your desktop computer and
> synchronize again. If the problem persists, contact your network
> administrator."
>
> Third is:
> "Items of one or more information types cannot be synchronized.
> Disconnect
> and reconnect your device.
> To view all error messages and dialog boxes that require your input, you
> must connect to this computer via infrared or serial/USB cable."
>
> I am hoping to get a clear idea of the solution I need to pursue, as if I
> have to get Outlook re-installed in this process, I will have to involve
> either the desktop refresh and/or helpdesk groups.
>
> I have Outlook 2003 at home and it works fine... so it can't be an
> incompatibility issue. I also tried re-installing ActiveSync 3.7.1.
>
> I also tried installing ActiveSync 3.8 as it seemed from the various
> threads
> I was seeing on similar problems that this might be required for Outlook
> 2003, but again since it works on the home PC, the only thing I can think
> is
> it is an installation order issue, but want to be really sure as helpdesk
> doesn't actually support my PDA and I want to make sure of what I am
> asking
> them to do from a install/re-install perspective.
>
> Thanks in advance!
> M.

Chris,

Thanks for your reply!

I was running ActiveSync 3.7.1 and Outlook 2000 (w/NO problems) before the
desktop refresh dudes rolled through, but since I was away when they did my
computer... they didn't really bother to ensure all my s/w, etc was running,
settings where restored, etc.. I.e. didn't even restore my DB connections..
anyway.. I'll start ranting if I continue..

So, first thing I did when I realized I couldn't sync was to re-install
ActiveSync 3.7.1 (over the exisiting - solution I got from reading on some
other newsgroups) and then that didn't work, so I un-installed ActiveSync
3.7.1 then re-installed it.

Still no joy... so I'm guessing I need an Outlook 2003 re-install, then
re-do ActiveSync 3.7.1 again.. but since I have to get the desktop refresh
gang down to do the Outlook install, and they are not the friendliest group
(likely b/c they are currently fixing ALOT of mistakes they have made, and
have a lot of people annoyed at them), I want to be REALLY clear on what they
will need to do..

I.e. I can't re-install Outlook 2003 myself, at least as far as I am aware
of... I have admin rights on my computer b/c I do DB, s/w, web app.
design/dev, so they have to give me local rights so I can do my job... but I
don't have access/permissions to the app. download paths/servers.

I hope that makes some sense... I may just have them come back & be
responsible so my computer is exactly how I left it before they rolled in.

Thanks.
M.

"Chris De Herrera" wrote:

> Hi,
> Did you upgrade ActiveSync to 3.7.1 or later? This is the first release to
> support Outlook 2003. Also, anytime you upgrade Outlook you must reinstall
> ActiveSync.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> "M." <M.@discussions.microsoft.com> wrote in message
> news:2B3BBA3A-F73B-4447-90A9-...
> > Hi there,
> >
> > I am using a Viewsonic Pocket PC (it's older.. I think a V35).
> >
> > I had Outlook/Office 2000 installed at work and I have Outlook/Office 2003
> > at home.
> >
> > Desktop refresh just rolled through yesterday and upgraded my work PC to
> > Outlook/Office 2003, but I was away sick so wasn't able to nail them down
> > and
> > make sure everything worked!
> >
> > I can no longer sync my PDA and am getting a number of errors.
> > First is:
> > "Microsoft Outlook is no longer installed, so ActiveSync cannot continue
> > to
> > run. To continue synchronization, reinstall Microsoft Outlook. If you no
> > longer want to synchronize your data, disable synchronization in
> > ActiveSync."
> >
> > Second is:
> > "Synchronization cannot be started because you are not to log on to the
> > network and access information. Restart your desktop computer and
> > synchronize again. If the problem persists, contact your network
> > administrator."
> >
> > Third is:
> > "Items of one or more information types cannot be synchronized.
> > Disconnect
> > and reconnect your device.
> > To view all error messages and dialog boxes that require your input, you
> > must connect to this computer via infrared or serial/USB cable."
> >
> > I am hoping to get a clear idea of the solution I need to pursue, as if I
> > have to get Outlook re-installed in this process, I will have to involve
> > either the desktop refresh and/or helpdesk groups.
> >
> > I have Outlook 2003 at home and it works fine... so it can't be an
> > incompatibility issue. I also tried re-installing ActiveSync 3.7.1.
> >
> > I also tried installing ActiveSync 3.8 as it seemed from the various
> > threads
> > I was seeing on similar problems that this might be required for Outlook
> > 2003, but again since it works on the home PC, the only thing I can think
> > is
> > it is an installation order issue, but want to be really sure as helpdesk
> > doesn't actually support my PDA and I want to make sure of what I am
> > asking
> > them to do from a install/re-install perspective.
> >
> > Thanks in advance!
> > M.
>
>
>

Hi,
I understand. The only things I can think of is to try ActiveSync 3.8 and
also try Detect & Repair of Outlook. For the Detect & Repair you need the
Outlook 2003 cd though.

The problem with the deployment is that ActiveSync adjusts to the specific
version of Outlook that is installed on the PC at the time it is installed.
It doesn't adjust to new releases without reinstallation.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

"M." <> wrote in message
news:7BDD9B10-BB1C-4F51-9AD0-...
> Chris,
>
> Thanks for your reply!
>
> I was running ActiveSync 3.7.1 and Outlook 2000 (w/NO problems) before the
> desktop refresh dudes rolled through, but since I was away when they did
> my
> computer... they didn't really bother to ensure all my s/w, etc was
> running,
> settings where restored, etc.. I.e. didn't even restore my DB
> connections..
> anyway.. I'll start ranting if I continue..
>
> So, first thing I did when I realized I couldn't sync was to re-install
> ActiveSync 3.7.1 (over the exisiting - solution I got from reading on some
> other newsgroups) and then that didn't work, so I un-installed ActiveSync
> 3.7.1 then re-installed it.
>
> Still no joy... so I'm guessing I need an Outlook 2003 re-install, then
> re-do ActiveSync 3.7.1 again.. but since I have to get the desktop refresh
> gang down to do the Outlook install, and they are not the friendliest
> group
> (likely b/c they are currently fixing ALOT of mistakes they have made, and
> have a lot of people annoyed at them), I want to be REALLY clear on what
> they
> will need to do..
>
> I.e. I can't re-install Outlook 2003 myself, at least as far as I am aware
> of... I have admin rights on my computer b/c I do DB, s/w, web app.
> design/dev, so they have to give me local rights so I can do my job... but
> I
> don't have access/permissions to the app. download paths/servers.
>
> I hope that makes some sense... I may just have them come back & be
> responsible so my computer is exactly how I left it before they rolled in.
>
> Thanks.
> M.
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> Did you upgrade ActiveSync to 3.7.1 or later? This is the first release
>> to
>> support Outlook 2003. Also, anytime you upgrade Outlook you must
>> reinstall
>> ActiveSync.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> "M." <M.@discussions.microsoft.com> wrote in message
>> news:2B3BBA3A-F73B-4447-90A9-...
>> > Hi there,
>> >
>> > I am using a Viewsonic Pocket PC (it's older.. I think a V35).
>> >
>> > I had Outlook/Office 2000 installed at work and I have Outlook/Office
>> > 2003
>> > at home.
>> >
>> > Desktop refresh just rolled through yesterday and upgraded my work PC
>> > to
>> > Outlook/Office 2003, but I was away sick so wasn't able to nail them
>> > down
>> > and
>> > make sure everything worked!
>> >
>> > I can no longer sync my PDA and am getting a number of errors.
>> > First is:
>> > "Microsoft Outlook is no longer installed, so ActiveSync cannot
>> > continue
>> > to
>> > run. To continue synchronization, reinstall Microsoft Outlook. If you
>> > no
>> > longer want to synchronize your data, disable synchronization in
>> > ActiveSync."
>> >
>> > Second is:
>> > "Synchronization cannot be started because you are not to log on to the
>> > network and access information. Restart your desktop computer and
>> > synchronize again. If the problem persists, contact your network
>> > administrator."
>> >
>> > Third is:
>> > "Items of one or more information types cannot be synchronized.
>> > Disconnect
>> > and reconnect your device.
>> > To view all error messages and dialog boxes that require your input,
>> > you
>> > must connect to this computer via infrared or serial/USB cable."
>> >
>> > I am hoping to get a clear idea of the solution I need to pursue, as if
>> > I
>> > have to get Outlook re-installed in this process, I will have to
>> > involve
>> > either the desktop refresh and/or helpdesk groups.
>> >
>> > I have Outlook 2003 at home and it works fine... so it can't be an
>> > incompatibility issue. I also tried re-installing ActiveSync 3.7.1.
>> >
>> > I also tried installing ActiveSync 3.8 as it seemed from the various
>> > threads
>> > I was seeing on similar problems that this might be required for
>> > Outlook
>> > 2003, but again since it works on the home PC, the only thing I can
>> > think
>> > is
>> > it is an installation order issue, but want to be really sure as
>> > helpdesk
>> > doesn't actually support my PDA and I want to make sure of what I am
>> > asking
>> > them to do from a install/re-install perspective.
>> >
>> > Thanks in advance!
>> > M.
>>
>>
>>

Chris,

Thanks for your prompt reply.

Sorry.. I missed one piece of information. I actually tried installing
ActiveSync 3.8 as well, as the last ActiveSync 3.7.1 didn't work. I am aware
of the Detect & Repair oprtion for Outlook. I will try that route and see
what happens.. bascially the desktop guys are going to have to be responsible
for getting my computer back to how it was... just means wasted days not
working...

Thanks for your help. If you have any other suggestions let me know.

Thanks.
M.

"Chris De Herrera" wrote:

> Hi,
> I understand. The only things I can think of is to try ActiveSync 3.8 and
> also try Detect & Repair of Outlook. For the Detect & Repair you need the
> Outlook 2003 cd though.
>
> The problem with the deployment is that ActiveSync adjusts to the specific
> version of Outlook that is installed on the PC at the time it is installed.
> It doesn't adjust to new releases without reinstallation.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> "M." <> wrote in message
> news:7BDD9B10-BB1C-4F51-9AD0-...
> > Chris,
> >
> > Thanks for your reply!
> >
> > I was running ActiveSync 3.7.1 and Outlook 2000 (w/NO problems) before the
> > desktop refresh dudes rolled through, but since I was away when they did
> > my
> > computer... they didn't really bother to ensure all my s/w, etc was
> > running,
> > settings where restored, etc.. I.e. didn't even restore my DB
> > connections..
> > anyway.. I'll start ranting if I continue..
> >
> > So, first thing I did when I realized I couldn't sync was to re-install
> > ActiveSync 3.7.1 (over the exisiting - solution I got from reading on some
> > other newsgroups) and then that didn't work, so I un-installed ActiveSync
> > 3.7.1 then re-installed it.
> >
> > Still no joy... so I'm guessing I need an Outlook 2003 re-install, then
> > re-do ActiveSync 3.7.1 again.. but since I have to get the desktop refresh
> > gang down to do the Outlook install, and they are not the friendliest
> > group
> > (likely b/c they are currently fixing ALOT of mistakes they have made, and
> > have a lot of people annoyed at them), I want to be REALLY clear on what
> > they
> > will need to do..
> >
> > I.e. I can't re-install Outlook 2003 myself, at least as far as I am aware
> > of... I have admin rights on my computer b/c I do DB, s/w, web app.
> > design/dev, so they have to give me local rights so I can do my job... but
> > I
> > don't have access/permissions to the app. download paths/servers.
> >
> > I hope that makes some sense... I may just have them come back & be
> > responsible so my computer is exactly how I left it before they rolled in.
> >
> > Thanks.
> > M.
> >
> > "Chris De Herrera" wrote:
> >
> >> Hi,
> >> Did you upgrade ActiveSync to 3.7.1 or later? This is the first release
> >> to
> >> support Outlook 2003. Also, anytime you upgrade Outlook you must
> >> reinstall
> >> ActiveSync.
> >>
> >>
> >> --
> >> Chris De Herrera
> >> http://www.pocketpcfaq.com
> >> http://www.tabletpctalk.com
> >> http://www.pocketpctalk.com
> >> http://www.mobilitytalk.com
> >>
> >> "M." <M.@discussions.microsoft.com> wrote in message
> >> news:2B3BBA3A-F73B-4447-90A9-...
> >> > Hi there,
> >> >
> >> > I am using a Viewsonic Pocket PC (it's older.. I think a V35).
> >> >
> >> > I had Outlook/Office 2000 installed at work and I have Outlook/Office
> >> > 2003
> >> > at home.
> >> >
> >> > Desktop refresh just rolled through yesterday and upgraded my work PC
> >> > to
> >> > Outlook/Office 2003, but I was away sick so wasn't able to nail them
> >> > down
> >> > and
> >> > make sure everything worked!
> >> >
> >> > I can no longer sync my PDA and am getting a number of errors.
> >> > First is:
> >> > "Microsoft Outlook is no longer installed, so ActiveSync cannot
> >> > continue
> >> > to
> >> > run. To continue synchronization, reinstall Microsoft Outlook. If you
> >> > no
> >> > longer want to synchronize your data, disable synchronization in
> >> > ActiveSync."
> >> >
> >> > Second is:
> >> > "Synchronization cannot be started because you are not to log on to the
> >> > network and access information. Restart your desktop computer and
> >> > synchronize again. If the problem persists, contact your network
> >> > administrator."
> >> >
> >> > Third is:
> >> > "Items of one or more information types cannot be synchronized.
> >> > Disconnect
> >> > and reconnect your device.
> >> > To view all error messages and dialog boxes that require your input,
> >> > you
> >> > must connect to this computer via infrared or serial/USB cable."
> >> >
> >> > I am hoping to get a clear idea of the solution I need to pursue, as if
> >> > I
> >> > have to get Outlook re-installed in this process, I will have to
> >> > involve
> >> > either the desktop refresh and/or helpdesk groups.
> >> >
> >> > I have Outlook 2003 at home and it works fine... so it can't be an
> >> > incompatibility issue. I also tried re-installing ActiveSync 3.7.1.
> >> >
> >> > I also tried installing ActiveSync 3.8 as it seemed from the various
> >> > threads
> >> > I was seeing on similar problems that this might be required for
> >> > Outlook
> >> > 2003, but again since it works on the home PC, the only thing I can
> >> > think
> >> > is
> >> > it is an installation order issue, but want to be really sure as
> >> > helpdesk
> >> > doesn't actually support my PDA and I want to make sure of what I am
> >> > asking
> >> > them to do from a install/re-install perspective.
> >> >
> >> > Thanks in advance!
> >> > M.
> >>
> >>
> >>
>
>
>