First, be absolutely sure the pc is virus & malware free.
You are highly urged to follow the steps at
"The Parasite Fight Quick Fix Protocol"
<http://www.aumha.org/a/quickfix.htm>
You have to use many utilities to insure your system is free of malware.
See <http://www.elephantboycomputers.com/page2.html#Removing_Malware>
Sysclean would be a good first run for virus check. Just be sure to also run other spyware / malware checks.
Now then, the Windows Update error 0x800A138F :
You may have seen the error on-screen, but the log file would have a slightly different error notation.
See if there is an "error" for the date(s) when you had this problem.
The log will have an entry (entries) with Error that would help to pin-down your pc's problem with Windows Update functions.
Find C:\Windows\WindowsUpdate.log (your system may have Windows at \WINNT)
Use Notepad or Wordpad and take a look at (usually C:\WINNT or \Windows )
%windir%\WindowsUpdate.log
Scan down to the bottom. Review contents.
You need to look for entries marked "Error" such as 0x......... (where ....... are numbers)
See KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093
Also, just to get the Error from update history:
Go back to Windows Update, but then select View update history. (When you first get to website for Microsoft Update-Windows Update, look at left-hand column, under Options. Press "Review your update history".)
If this is on V6 of Windows Update, you should be able to click on that error note (the red X), and see some info.
HTH
--
Maurice N
MVP Windows - Shell / User
-----
smoky299 wrote:
> I use IE7 and this is the error code I get after selecting what scan
> I want to do in update.windows.com. Error number: 0x800A138F This has
> only appeared since I have found I have 3 viruses after a scan using
> Zone Alarm Security Suite.
>
> Is this related or do I need to do soming else????
>
> Help
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