Error number: 0x80190193

I recently was working with the WindowsUpdate site to get some critical
updates from the last couple months as required by my university Cisco Clean
Access agent application. While using WU/MU, I found that my computer had
suddenly stopped downloading updates as of August 20th. When I was first
trying to get them through the website (instead of the WU App), I was getting
this error after searches would time out: 0x80072EFD.

Now, however, searches aren't timing out, they're just stopping to try after
a couple sections, returning the error given in the message title along with
the following message: "The website has encountered a problem and cannot
display the page you are trying to view. The options provided below might
help you solve the problem."

I had previously taken the recommendations of both resolution possibilities
for the initial EFD error, changing internet level settings and adding
trusted sites, as well as making the resolution 2 changes. However, when I
get to the section that requires my accessing the WindowsUpdate folder/v4, I
find that my WindowsUpdate folder is actually empty, so this v4 folder can't
even be accessed.
I'm wondering if somehow WU was corrupted and either deleted or uninstalled
without my knowledge. I tried to re-install the WU agent, but it says there
is no need as I already have it. However, that folder is empty! I can
continue to use the WU Catalog to get my updates, but it seems like there
should be a way to fix this problem so that they go back to downloading and
installing automatically. If anyone has any ideas or advice on this topic,
I'd appreciate it

"M. J. DiAmore" <> wrote in message
news:3CBED24D-0074-4F9C-9EB3-...
>I recently was working with the WindowsUpdate site to get some critical
> updates from the last couple months as required by my university Cisco Clean
> Access agent application. While using WU/MU, I found that my computer had
> suddenly stopped downloading updates as of August 20th. When I was first
> trying to get them through the website (instead of the WU App), I was getting
> this error after searches would time out: 0x80072EFD.
>
> Now, however, searches aren't timing out, they're just stopping to try after
> a couple sections, returning the error given in the message title along with
> the following message: "The website has encountered a problem and cannot
> display the page you are trying to view. The options provided below might
> help you solve the problem."


Both symptoms could be caused by network security between your
machine and the Windows Update site. If you are connecting through
your university's network ask them for help. Otherwise tell us more
about the connectivity.

Also, always disclose your OS and version when you need help.
This problem is very likely more to do with your OS networking support
and if I had known which one it was I would have initiated a cross-post
with the relevant newsgroup.


>
> I had previously taken the recommendations of both resolution possibilities
> for the initial EFD error, changing internet level settings and adding


Why not spell it out or copy and paste it?: 0x80070EFD


> trusted sites, as well as making the resolution 2 changes. However, when I
> get to the section that requires my accessing the WindowsUpdate folder/v4, I


I don't know what you are referring to. You should post links to clarify
such references. FYI it is very unlikely that you are still using WUv4.


> find that my WindowsUpdate folder is actually empty, so this v4 folder can't
> even be accessed.
> I'm wondering if somehow WU was corrupted and either deleted or uninstalled
> without my knowledge. I tried to re-install the WU agent, but it says there
> is no need as I already have it. However, that folder is empty!


Please be clearer with your symptom descriptions.
Remember, your words have to substitute for what our eyes might notice.


> I can
> continue to use the WU Catalog to get my updates, but it seems like there
> should be a way to fix this problem so that they go back to downloading and
> installing automatically. If anyone has any ideas or advice on this topic,
> I'd appreciate it


If you're just getting 0x80190193 as a symptom it just means that your
connectivity is the problem. E.g. it is equivalent to HTTP 403 Not Authorized
and that response is (most likely) not coming for a Microsoft server but from
an intermediate source such as a proxy or firewall.


HTH

Robert Aldwinckle
---

Robert,

I am currently using Windows XP Professional Version 5.1 (Build
2600.xpsp_sp2_gdr.070227-2254: Service Pack 2). Currently I'm not connected
through the university network, but through a neighbor who graciously doesn't
mind my using their wireless connectivity. As far as they've told me they
are not running any proxy or firewall, and I can connect to the
internet/sites just fine. So, if there is anything it's coming from the ISP
directly, because I too do not have any firewall setup.

As for the WindowsUpdate folder, the entirety of my C:\Program
Files\WindowsUpdate directory is empty. No information or files of any kind
are in there. Not sure if that is a problem or if it is even relevant, but
I figured someone might know why that is the case.

Earlier in the post I mentioned the full error that I was first getting:
0x80072EFD.
My apologies if it caused any confused when I shortened that later on in the
message. However, I re-checked the two resolution methods for that specific
error and, to be honest, I'm not sure where I got the stuff about the v4
folder from either. I was just kind of checking any possibly relevant
article on the help, and can't even find it again. However, I followed the
0x80072EFD resolution method steps: updating my trusted sites list and
checking my hosts file and flushing the DNS. Hopefully that gives you a
little bit better description of the issues. If there is any other
information you'd need, please let me know. Thanks for your help.

"Robert Aldwinckle" wrote:

> "M. J. DiAmore" <> wrote in message
> news:3CBED24D-0074-4F9C-9EB3-...
> >I recently was working with the WindowsUpdate site to get some critical
> > updates from the last couple months as required by my university Cisco Clean
> > Access agent application. While using WU/MU, I found that my computer had
> > suddenly stopped downloading updates as of August 20th. When I was first
> > trying to get them through the website (instead of the WU App), I was getting
> > this error after searches would time out: 0x80072EFD.
> >
> > Now, however, searches aren't timing out, they're just stopping to try after
> > a couple sections, returning the error given in the message title along with
> > the following message: "The website has encountered a problem and cannot
> > display the page you are trying to view. The options provided below might
> > help you solve the problem."
>
>
> Both symptoms could be caused by network security between your
> machine and the Windows Update site. If you are connecting through
> your university's network ask them for help. Otherwise tell us more
> about the connectivity.
>
> Also, always disclose your OS and version when you need help.
> This problem is very likely more to do with your OS networking support
> and if I had known which one it was I would have initiated a cross-post
> with the relevant newsgroup.
>
>
> >
> > I had previously taken the recommendations of both resolution possibilities
> > for the initial EFD error, changing internet level settings and adding
>
>
> Why not spell it out or copy and paste it?: 0x80070EFD
>
>
> > trusted sites, as well as making the resolution 2 changes. However, when I
> > get to the section that requires my accessing the WindowsUpdate folder/v4, I
>
>
> I don't know what you are referring to. You should post links to clarify
> such references. FYI it is very unlikely that you are still using WUv4.
>
>
> > find that my WindowsUpdate folder is actually empty, so this v4 folder can't
> > even be accessed.
> > I'm wondering if somehow WU was corrupted and either deleted or uninstalled
> > without my knowledge. I tried to re-install the WU agent, but it says there
> > is no need as I already have it. However, that folder is empty!
>
>
> Please be clearer with your symptom descriptions.
> Remember, your words have to substitute for what our eyes might notice.
>
>
> > I can
> > continue to use the WU Catalog to get my updates, but it seems like there
> > should be a way to fix this problem so that they go back to downloading and
> > installing automatically. If anyone has any ideas or advice on this topic,
> > I'd appreciate it
>
>
> If you're just getting 0x80190193 as a symptom it just means that your
> connectivity is the problem. E.g. it is equivalent to HTTP 403 Not Authorized
> and that response is (most likely) not coming for a Microsoft server but from
> an intermediate source such as a proxy or firewall.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
>
>

"M. J. DiAmore" <> wrote in message
news:5C387482-9F53-4456-9BC0-...
> Robert,
>
> I am currently using Windows XP Professional Version 5.1 (Build
> 2600.xpsp_sp2_gdr.070227-2254: Service Pack 2). Currently I'm not connected
> through the university network, but through a neighbor who graciously doesn't
> mind my using their wireless connectivity. As far as they've told me they
> are not running any proxy or firewall, and I can connect to the
> internet/sites just fine. So, if there is anything it's coming from the ISP
> directly, because I too do not have any firewall setup.
>
> As for the WindowsUpdate folder, the entirety of my C:\Program
> Files\WindowsUpdate directory is empty. No information or files of any kind
> are in there. Not sure if that is a problem or if it is even relevant, but
> I figured someone might know why that is the case.


<LOL/> I didn't even know that existed. Apparently it was created when
WUv4 was superseded by WUv5. E.g. here is what I have in it:

2006-06-24 17:05 2,323 iuhist_catalogAdmin.xml

Windows Update Catalog was using WUv4 for some time after the switch.
I guess that must have been the last time I visited that site using that
version of the software.


>
> Earlier in the post I mentioned the full error that I was first getting:
> 0x80072EFD.
> My apologies if it caused any confused when I shortened that later on in the
> message. However, I re-checked the two resolution methods for that specific
> error and, to be honest, I'm not sure where I got the stuff about the v4
> folder from either. I was just kind of checking any possibly relevant
> article on the help, and can't even find it again. However, I followed the
> 0x80072EFD resolution method steps: updating my trusted sites list and
> checking my hosts file and flushing the DNS. Hopefully that gives you a
> little bit better description of the issues.


It still doesn't show me where you are seeing that information.
E.g. if you are seeing it in a browser window, copy the URL
from its Address bar. E.g. press Alt-d,Ctrl-c and then
paste it in a reply. Also, I would expect there to be a similar
article more specifically related to the second code 0x80190193
which is the Subject of this thread.


> If there is any other
> information you'd need, please let me know. Thanks for your help.


I'm not at all clear on the context of this code with what you are doing.
E.g. you're only vaguely hinting that the symptom occurs after connecting
and probably when downloading but it isn't even clear whether *any* downloading
is occurring. If that's the case the particular update you are trying to download
might be a factor. E.g. if your Windows was not validated there might be
updates which you would not be allowed to download and that might
account for a symptom which means "Not authorized".

Presumably you can see some sign of it in the WindowsUpdate.log
(ref. KB902093). Note that you could activate verbose logging
if necessary. Also, you could run ProcMon to supplement whatever
details any logging provides.


HTH

Robert
---