[Error number: 0x80244016] Unable to Download Windows Updates

I am not able to download windows updates on my Windows Server 2003 x64.
After clicking on either "express" or "custom" it takes a few seconds then
goes to a page that displayes the above error.

I have read through several posts and it seems that an update for the BITS
service is used to fix this problems. Unfortantly i am not able to fine an
update for the x64 bit operating systems. When I try to install the x86
version it stops before the install begins and states that this is
inconpatable with my hardware.

Please help!
Thanks
Derek

(cross-post added to Windows Server General)
"Derek" <> wrote in message
news:7386D4A4-6C2A-44F7-A3C9-...
>I am not able to download windows updates on my Windows Server 2003 x64.
> After clicking on either "express" or "custom" it takes a few seconds then
> goes to a page that displayes the above error.
>
> I have read through several posts and it seems that an update for the BITS
> service is used to fix this problems.

> Unfortantly i am not able to fine an update for the x64 bit operating systems.



> When I try to install the x86 version it stops before the install begins
> and states that this is inconpatable with my hardware.
>
> Please help!
> Thanks
> Derek

(cross-post added to 64bit General)
"Robert Aldwinckle" <> wrote in message
news:...
> (cross-post added to Windows Server General)
> "Derek" <> wrote in message
> news:7386D4A4-6C2A-44F7-A3C9-...
>>I am not able to download windows updates on my Windows Server 2003 x64.
>> After clicking on either "express" or "custom" it takes a few seconds then
>> goes to a page that displayes the above error.
>>
>> I have read through several posts and it seems that an update for the BITS
>> service is used to fix this problems.
>
>> Unfortantly i am not able to fine an update for the x64 bit operating systems.


Derek,

This one got sent before I finished writing all that I meant to.
(Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)

Judging by the DLL Help Database (which doesn't seem to be aware of
64-bit OS) BITS would have been an add-on to the 32-bit server
automatically provided by W2003Ssp1. So, the obvious question is:
what maintenance level of the 64-bit OS do you have and does an equivalent
service pack exist for it? Cross-posting additionally to 64-bit Windows.

http://support.microsoft.com/dllhelp...a=qmgr.dll&S=1


HTH

Robert
---


>
>
>
>> When I try to install the x86 version it stops before the install begins
>> and states that this is inconpatable with my hardware.
>>
>> Please help!
>> Thanks
>> Derek
>
>

ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
have several Windows Server 2003 x64 Edition servers running, both Standard
and Enterprise. They download updates just fine.

--
Charlie.
http://msmvps.com/xperts64


"Robert Aldwinckle" <> wrote in message
news:%...
> (cross-post added to 64bit General)
> "Robert Aldwinckle" <> wrote in message
> news:...
>> (cross-post added to Windows Server General)
>> "Derek" <> wrote in message
>> news:7386D4A4-6C2A-44F7-A3C9-...
>>>I am not able to download windows updates on my Windows Server 2003 x64.
>>> After clicking on either "express" or "custom" it takes a few seconds
>>> then
>>> goes to a page that displayes the above error.
>>>
>>> I have read through several posts and it seems that an update for the
>>> BITS
>>> service is used to fix this problems.
>>
>>> Unfortantly i am not able to fine an update for the x64 bit operating
>>> systems.
>
>
> Derek,
>
> This one got sent before I finished writing all that I meant to.
> (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
>
> Judging by the DLL Help Database (which doesn't seem to be aware of
> 64-bit OS) BITS would have been an add-on to the 32-bit server
> automatically provided by W2003Ssp1. So, the obvious question is:
> what maintenance level of the 64-bit OS do you have and does an equivalent
> service pack exist for it? Cross-posting additionally to 64-bit
> Windows.
>
> http://support.microsoft.com/dllhelp...a=qmgr.dll&S=1
>
>
> HTH
>
> Robert
> ---
>
>
>>
>>
>>
>>> When I try to install the x86 version it stops before the install begins
>>> and states that this is inconpatable with my hardware.
>>>
>>> Please help!
>>> Thanks
>>> Derek
>>
>>
>
>
>

"Charlie Russel - MVP" <> wrote in message
news:...
> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
> have several Windows Server 2003 x64 Edition servers running, both Standard
> and Enterprise. They download updates just fine.


Thanks, Charlie.

Is bitsadmin /util /version /verbose available on that OS too then?
E.g. that's what I would do to check on the OP's symptom on XPsp2 Pro
if BITS was a suspect there.

Looks like some symptoms are being misinterpreted
which I now realize haven't really been given, e.g. context in log.
Oops. ; }

Oh dear, double oops. I didn't even check if this code was known
before trying to find an answer to OP's question.

http://msdn2.microsoft.com/en-gb/library/aa387293.aspx

<quote>
WU_E_PT_HTTP_STATUS_BAD_REQUEST

0x80244016
Same as HTTP status 400 – the server could not process the request due to invalid syntax.


</quote>

So, if the code's context in the log (verbose or otherwise)
wasn't a sufficient clue I would try using netcap to see
if there was some interference on the connection path.

Then, while I have your attention, is netcap available on that OS too? ; )


TIA

Robert
---


>
> --
> Charlie.
> http://msmvps.com/xperts64
>
>
> "Robert Aldwinckle" <> wrote in message
> news:%...
>> (cross-post added to 64bit General)
>> "Robert Aldwinckle" <> wrote in message
>> news:...
>>> (cross-post added to Windows Server General)
>>> "Derek" <> wrote in message
>>> news:7386D4A4-6C2A-44F7-A3C9-...
>>>>I am not able to download windows updates on my Windows Server 2003 x64.
>>>> After clicking on either "express" or "custom" it takes a few seconds
>>>> then
>>>> goes to a page that displayes the above error.
>>>>
>>>> I have read through several posts and it seems that an update for the
>>>> BITS
>>>> service is used to fix this problems.
>>>
>>>> Unfortantly i am not able to fine an update for the x64 bit operating
>>>> systems.
>>
>>
>> Derek,
>>
>> This one got sent before I finished writing all that I meant to.
>> (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
>>
>> Judging by the DLL Help Database (which doesn't seem to be aware of
>> 64-bit OS) BITS would have been an add-on to the 32-bit server
>> automatically provided by W2003Ssp1. So, the obvious question is:
>> what maintenance level of the 64-bit OS do you have and does an equivalent
>> service pack exist for it? Cross-posting additionally to 64-bit
>> Windows.
>>
>> http://support.microsoft.com/dllhelp...a=qmgr.dll&S=1
>>
>>
>> HTH
>>
>> Robert
>> ---
>>
>>
>>>
>>>
>>>
>>>> When I try to install the x86 version it stops before the install begins
>>>> and states that this is inconpatable with my hardware.
>>>>
>>>> Please help!
>>>> Thanks
>>>> Derek
>>>
>>>
>>
>>
>>
>

No idea if netcap is there (and I'm running all vista right now so can't
easily check.) Not an area I play with. But functionally, all interactions
with Windows Update happen on the 32-bit side of Windows x64 Edition. It
uses 32-bit IE, etc. So if it's there in 32-bit, should be there in x64
Edition.

One known issue: If the OPs chipset is nvidia based, make sure the OP
_installs_ the nvidia firewall software. And then _uninstalls_ it. (and yes,
I know how silly that sounds. Trust me, we've been living with this since
the release of XP x64 Edition. )

--
Charlie.
http://msmvps.com/xperts64


"Robert Aldwinckle" <> wrote in message
news:...
> "Charlie Russel - MVP" <> wrote in message
> news:...
>> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
>> have several Windows Server 2003 x64 Edition servers running, both
>> Standard
>> and Enterprise. They download updates just fine.
>
>
> Thanks, Charlie.
>
> Is bitsadmin /util /version /verbose available on that OS too then?
> E.g. that's what I would do to check on the OP's symptom on XPsp2 Pro
> if BITS was a suspect there.
>
> Looks like some symptoms are being misinterpreted
> which I now realize haven't really been given, e.g. context in log.
> Oops. ; }
>
> Oh dear, double oops. I didn't even check if this code was known
> before trying to find an answer to OP's question.
>
> http://msdn2.microsoft.com/en-gb/library/aa387293.aspx
>
> <quote>
> WU_E_PT_HTTP_STATUS_BAD_REQUEST
>
> 0x80244016
> Same as HTTP status 400 – the server could not process the request due to
> invalid syntax.
>
>
> </quote>
>
> So, if the code's context in the log (verbose or otherwise)
> wasn't a sufficient clue I would try using netcap to see
> if there was some interference on the connection path.
>
> Then, while I have your attention, is netcap available on that OS too?
> ; )
>
>
> TIA
>
> Robert
> ---
>
>
>>
>> --
>> Charlie.
>> http://msmvps.com/xperts64
>>
>>
>> "Robert Aldwinckle" <> wrote in message
>> news:%...
>>> (cross-post added to 64bit General)
>>> "Robert Aldwinckle" <> wrote in message
>>> news:...
>>>> (cross-post added to Windows Server General)
>>>> "Derek" <> wrote in message
>>>> news:7386D4A4-6C2A-44F7-A3C9-...
>>>>>I am not able to download windows updates on my Windows Server 2003
>>>>>x64.
>>>>> After clicking on either "express" or "custom" it takes a few seconds
>>>>> then
>>>>> goes to a page that displayes the above error.
>>>>>
>>>>> I have read through several posts and it seems that an update for the
>>>>> BITS
>>>>> service is used to fix this problems.
>>>>
>>>>> Unfortantly i am not able to fine an update for the x64 bit operating
>>>>> systems.
>>>
>>>
>>> Derek,
>>>
>>> This one got sent before I finished writing all that I meant to.
>>> (Darn OE and its Ctrl-Enter! Working Offline again JIC. <w>)
>>>
>>> Judging by the DLL Help Database (which doesn't seem to be aware of
>>> 64-bit OS) BITS would have been an add-on to the 32-bit server
>>> automatically provided by W2003Ssp1. So, the obvious question is:
>>> what maintenance level of the 64-bit OS do you have and does an
>>> equivalent
>>> service pack exist for it? Cross-posting additionally to 64-bit
>>> Windows.
>>>
>>> http://support.microsoft.com/dllhelp...a=qmgr.dll&S=1
>>>
>>>
>>> HTH
>>>
>>> Robert
>>> ---
>>>
>>>
>>>>
>>>>
>>>>
>>>>> When I try to install the x86 version it stops before the install
>>>>> begins
>>>>> and states that this is inconpatable with my hardware.
>>>>>
>>>>> Please help!
>>>>> Thanks
>>>>> Derek
>>>>
>>>>
>>>
>>>
>>>
>>
>
>

I'm not sure if the problem that I see on my system is related, but it
sounds quite similar.

I can download Windows updates just fine, but if I attempt to download
pretty-much anything else from Microsoft i.e. download.microsoft.com
then I receive a generic error page telling me that Internet Explorer or
Firefox/Mozilla was unable to connect to the site.

I have a registered/activated (whatever the term is) version of Windows
XP Pro x64.

Any hints?

--
Stephen Souness



Charlie Russel - MVP wrote:
> No idea if netcap is there (and I'm running all vista right now so can't
> easily check.) Not an area I play with. But functionally, all
> interactions with Windows Update happen on the 32-bit side of Windows
> x64 Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should
> be there in x64 Edition.
>
> One known issue: If the OPs chipset is nvidia based, make sure the OP
> _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
> yes, I know how silly that sounds. Trust me, we've been living with this
> since the release of XP x64 Edition. )
>

(cross-post added to IE General and XP Networking;
FollowUp-To intended to drop WU and Server General)

"Stephen Souness" <> wrote in message news:...
> I'm not sure if the problem that I see on my system is related, but it
> sounds quite similar.


Not at all, except perhaps for being a test case for answering my questions
about using netcap on your OS. ; }

Since you have XP64 Pro check to see if you have netcap in its Support
Tools. Then you would also like to know if Ethereal (aka WireShark) also
works on your OS. Alternatively, for this particular symptom (HTTP connectivity
though you haven't yet done anything about ruling out a problem with your DNS)
you could check to see if FiddlerTool works on your OS.
For some DNS conditions Fiddler can help as well.


>
> I can download Windows updates just fine, but if I attempt to download
> pretty-much anything else from Microsoft i.e. download.microsoft.com
> then I receive a generic error page telling me that Internet Explorer or
> Firefox/Mozilla was unable to connect to the site.


Charlie's second reply to me explained that the IE that your OS uses is a 32-bit version.
Therefore, if your symptom was related to IE you could post in the IE General NG.

However, your admission that it is not just IE which gets the symptom
indicates that the problem is more related to your OS Networking,
so I think that it could be the most relevant one to post to.


>
> I have a registered/activated (whatever the term is) version of Windows
> XP Pro x64.
>
> Any hints?


Where are you posting from? I strongly suspect it is no longer related to WU
so perhaps we could drop that NG and Windows Server from the cross-post?
In that case I suggest you follow-up to XP Networking and IE General (the latter
being at least more relevant than WU and happens to be another NG I subscribe to).
Cross-posting to both and dropping the other two on FollowUp-To for your convenience.

But it would really be best to start your own thread with a more relevant Subject
(if you can't find a solution from previous discussions in either of these new newsgroups.)

I notice that you are posting using Thunderbird. Note that if you switched to the web interface
to newsgroups for searching and reading and provided the portal that you are using hosts them,
all you have to do is click on one of the newsgroup names in the header of my reply.
Unfortunately I don't know how well the web interface reacts to the FollowUp-To header. ; }

FYI this portal appears to host all of the newsgroups cross-posted to in my reply:
http://www.microsoft.com/communities...d50&sloc=en-us


HTH

Robert
---


>
> --
> Stephen Souness
>
>
>
> Charlie Russel - MVP wrote:
>> No idea if netcap is there (and I'm running all vista right now so can't
>> easily check.) Not an area I play with. But functionally, all
>> interactions with Windows Update happen on the 32-bit side of Windows
>> x64 Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should
>> be there in x64 Edition.
>>
>> One known issue: If the OPs chipset is nvidia based, make sure the OP
>> _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
>> yes, I know how silly that sounds. Trust me, we've been living with this
>> since the release of XP x64 Edition. )
>>

Yes. Check that you are using the 32-bit version of IE, not the 64bit
version.

--
Charlie.
http://msmvps.com/xperts64


"Stephen Souness" <> wrote in message
news:...
> I'm not sure if the problem that I see on my system is related, but it
> sounds quite similar.
>
> I can download Windows updates just fine, but if I attempt to download
> pretty-much anything else from Microsoft i.e. download.microsoft.com then
> I receive a generic error page telling me that Internet Explorer or
> Firefox/Mozilla was unable to connect to the site.
>
> I have a registered/activated (whatever the term is) version of Windows XP
> Pro x64.
>
> Any hints?
>
> --
> Stephen Souness
>
>
>
> Charlie Russel - MVP wrote:
>> No idea if netcap is there (and I'm running all vista right now so can't
>> easily check.) Not an area I play with. But functionally, all
>> interactions with Windows Update happen on the 32-bit side of Windows x64
>> Edition. It uses 32-bit IE, etc. So if it's there in 32-bit, should be
>> there in x64 Edition.
>>
>> One known issue: If the OPs chipset is nvidia based, make sure the OP
>> _installs_ the nvidia firewall software. And then _uninstalls_ it. (and
>> yes, I know how silly that sounds. Trust me, we've been living with this
>> since the release of XP x64 Edition. )
>>

"Charlie Russel - MVP" wrote:

> ALL x64 Editions are SP1 level. This was the RTM level for x64 Edition. I
> have several Windows Server 2003 x64 Edition servers running, both Standard
> and Enterprise. They download updates just fine.
>

This is an old thread, but it's a new problem I've been chasing for over 2
months now.

Now that SP2 is available for XP x64, I'm not sure if the comments and
suggestions apply, so I'll re-ask:
I can't connect to the windows update service running as anything but
administrator. This has happened from out of the box - on a brand-new, clean
install from the XP OS CD, creating a user with admin priveleges (even before
adding video drivers, non-standard networking, etc, etc, etc) that user is
unable to connect to the update service.

There are a growing number of "collateral" issues that it would also be good
to get another POV on.
0) I can't validate using any WGA web validation tool, using any version of
IE6 (32, 64 bit) or Firefox (2.0.0.6 x32, x64, FF 3.0b). But every time I run
the manual validator, it works perfectly.
1) I can download updates perfectly if I enable the "download automatically"
setting, even logged on as the (only) non-Administrator user - so the BITS
seems to be working fine
2) MS Support gave some assistance that resulted in all "Windows Update"
links referring inexplicably to the MS Movie Codec installer. No, I'm not
smoking dope, this is real.
3) Somehow during the MS assist, my Defender X64 install "disappeared". I
installed, configured, and ran it the same day I installed XP last (December
1st, 2007), and 4 weeks later it's just... gone. Reinstalling it went OK,
except...
4) I now get error 0x80244016 (WIndows Defender is unable to install
updates) when I try to get the latest updates.

All this SOUNDS like it's a trojan or virus infection, but I'm reasonably
certain it's not. This exact same thing happened during the initial install
of x64 (from May 2007), and the exact same symptoms occurred "out of the box"
on this latest install - before I had even tried to connect to the network.
The rest of these symptoms have steadily grown more bizarre.

The MS support people have given up on helping, and I'm now reduced to
begging in the various forums. So I apologise if this should be posted
elsewhere.

I've been MSCE certified since NT 3.51 days, so generally I know what I'm
doing, but this OS has been just... bizarre.

Any suggestions, comments, would be most welcome.

--
Data is not Information; Information is not Knowledge; Knowledge is not
Wisdom.