Error When Trying to Get Into Windows Update

I have a new install of Windows XP Pro on my home computer. When I go into
Windows Update, I am asked to allow Active-X to be installed. I allow this
and I get the dialog box, to install. I click "Install". I get the
following error after 3 or 4 minutes.

"The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:
- Refresh the page.
- In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
- Close and then re-open Internet Explorer.
[Error number: 0x8DDD0004]

I have done all these things many times and all the help items listed, and
nothing I do gets me past getting this error. I never get to the page with
the updates I need to install.

Any help would be greatly appreciated.

> I have a new install of Windows XP Pro on my home computer.

Are you currently running WinXP, WinXP SP1 or WinXP SP2?

Did you upgrade to WinXP, do a Repair Install of WinXP, do a Recovery
reinstall of WinXP, or do a "clean install" of WinXP? If any of the letter,
why?

CrystalBall© sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


DDT wrote:
> I have a new install of Windows XP Pro on my home computer. When I go
> into
> Windows Update, I am asked to allow Active-X to be installed. I allow
> this
> and I get the dialog box, to install. I click "Install". I get the
> following error after 3 or 4 minutes.
>
> "The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
> - Refresh the page.
> - In Internet Explorer, delete your Temporary Internet Files by going to
> the
> Tools menu and clicking Internet Options.
> - Close and then re-open Internet Explorer.
> [Error number: 0x8DDD0004]
>
> I have done all these things many times and all the help items listed, and
> nothing I do gets me past getting this error. I never get to the page
> with
> the updates I need to install.
>
> Any help would be greatly appreciated.