Error when trying to start a video call

My mother is accross the US. We bought a web cam so that we could chat and
she could see the kids. It worked perfectly for 2 days, then I started
getting a message Messenger is not available right now. Please try again
later. (0x8ac70013). It also will not allow me to run setup on audo and
video. Any suggestions?

Greetings Charity,

Which version is it that you're using? If it's 2009, you might try uninstalling that and
trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and
Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove
Messenger.

You can then download and run the following MSI (Microsoft Installer) file:
http://messenger.jonathankay.com/redir/wlm85.asp

Your mother shouldn't have to change anything though.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Charity" <> wrote in message
news:E504E1A8-138C-4209-93A2-...
> My mother is accross the US. We bought a web cam so that we could chat and
> she could see the kids. It worked perfectly for 2 days, then I started
> getting a message Messenger is not available right now. Please try again
> later. (0x8ac70013). It also will not allow me to run setup on audo and
> video. Any suggestions?

Thanks! That fixed the problem. I just don't understand why it worked for
a couple of days and then quit, but I don't guess it really matters.

Thanks!

Hi Charity,

Trust me, I don't understand most of these video bugs with 2009 either. Annoyingly I've not
been personally affected so I've been limited to how much I can assist.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Charity" <> wrote in message
news:4BBA8440-8780-4A61-88E1-...
> Thanks! That fixed the problem. I just don't understand why it worked for
> a couple of days and then quit, but I don't guess it really matters.
>
> Thanks!

I too have the same problem. Mine has a twist though. My mother and I have
the same camera and 2009, her's works mine doesn't. Any ideas?

"Jonathan Kay [MVP]" wrote:

> Greetings Charity,
>
> Which version is it that you're using? If it's 2009, you might try uninstalling that and
> trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and
> Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove
> Messenger.
>
> You can then download and run the following MSI (Microsoft Installer) file:
> http://messenger.jonathankay.com/redir/wlm85.asp
>
> Your mother shouldn't have to change anything though.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "Charity" <> wrote in message
> news:E504E1A8-138C-4209-93A2-...
> > My mother is accross the US. We bought a web cam so that we could chat and
> > she could see the kids. It worked perfectly for 2 days, then I started
> > getting a message Messenger is not available right now. Please try again
> > later. (0x8ac70013). It also will not allow me to run setup on audo and
> > video. Any suggestions?
>
>
>

Thank you Jon,
the problem is, now MSN forces me to install the newer version when I try to
login. I'm still getting this problem with video call and voice call. I'm
really disappointed with these newer versions of MSN. A few years back they
were basically trouble free for me, but now there are more and more features
as well as bugs...

"Jonathan Kay [MVP]" wrote:

> Greetings Charity,
>
> Which version is it that you're using? If it's 2009, you might try uninstalling that and
> trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and
> Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove
> Messenger.
>
> You can then download and run the following MSI (Microsoft Installer) file:
> http://messenger.jonathankay.com/redir/wlm85.asp
>
> Your mother shouldn't have to change anything though.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "Charity" <> wrote in message
> news:E504E1A8-138C-4209-93A2-...
> > My mother is accross the US. We bought a web cam so that we could chat and
> > she could see the kids. It worked perfectly for 2 days, then I started
> > getting a message Messenger is not available right now. Please try again
> > later. (0x8ac70013). It also will not allow me to run setup on audo and
> > video. Any suggestions?
>
>
>

Greetings,

There are hacks to make 8.5 work again, I can't say I really recommend doing that.

You might consider just using Skype instead for voice/video communication depending on your
circumstances.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Arnold Muhren" <Arnold > wrote in message
news:F0F105C3-119D-4899-8703-...
> Thank you Jon,
> the problem is, now MSN forces me to install the newer version when I try to
> login. I'm still getting this problem with video call and voice call. I'm
> really disappointed with these newer versions of MSN. A few years back they
> were basically trouble free for me, but now there are more and more features
> as well as bugs...
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Charity,
>>
>> Which version is it that you're using? If it's 2009, you might try uninstalling that and
>> trying 8.5 (2008) instead. To do so, just go to Add or Remove Programs or Programs and
>> Features, find Windows Live Essentials and choose Uninstall/Change to uncheck/remove
>> Messenger.
>>
>> You can then download and run the following MSI (Microsoft Installer) file:
>> http://messenger.jonathankay.com/redir/wlm85.asp
>>
>> Your mother shouldn't have to change anything though.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "Charity" <> wrote in message
>> news:E504E1A8-138C-4209-93A2-...
>> > My mother is accross the US. We bought a web cam so that we could chat and
>> > she could see the kids. It worked perfectly for 2 days, then I started
>> > getting a message Messenger is not available right now. Please try again
>> > later. (0x8ac70013). It also will not allow me to run setup on audo and
>> > video. Any suggestions?
>>
>>
>>

If you don't have Mcafee!!!


This type of error code i.e "0x8ac70013" is related to the video calling
issues of the messenger. The root cause of this error is the "VMWARE
Workstation 6.5.3". I took help of my friend ,he gave me advice to disable
the network bridge known as "VMnet8 and VMnet1 ". I followed this instruction
and now I am not getting "0x8ac70013" error and I am able to make video and
audio calls.

I hope this information will solve your problem.

Disabling the two VMWare network connections worked for me too. I am using
VMWare Player 3.0.1 and only installed it last week. Thanks Diego, after
disabling those two adapters and re-starting Live Messenger 2009 it worked
fine.


"diego" wrote:

> If you don't have Mcafee!!!
>
>
> This type of error code i.e "0x8ac70013" is related to the video calling
> issues of the messenger. The root cause of this error is the "VMWARE
> Workstation 6.5.3". I took help of my friend ,he gave me advice to disable
> the network bridge known as "VMnet8 and VMnet1 ". I followed this instruction
> and now I am not getting "0x8ac70013" error and I am able to make video and
> audio calls.
>
> I hope this information will solve your problem.