Error with windows update still.

Greetings,

Computer info:
- Windows XP
- Norton Internet Security 2005


I had an initial error with windows update giving me "[Error number:
0x800C0002]"

I then did a system restore going back to my last update.

Ran windows update again, but had same error.

Rebooted system and tried running windows update with Norton firewall off.
Still same error.

Not sure what problem is. Below is a copy of my Windowsupdate.log file:


2006-04-29 08:23:57 1084 14c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0600) ===========
2006-04-29 08:23:57 1084 14c Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-29 08:23:57 1084 14c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-29 08:23:57 1084 14c Service *************
2006-04-29 08:23:57 1084 14c Service ** START ** Service: Service startup
2006-04-29 08:23:57 1084 14c Service *********
2006-04-29 08:23:57 1084 14c Agent * WU client version 5.8.0.2469
2006-04-29 08:23:57 1084 14c Agent * SusClientId =
'77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
2006-04-29 08:23:57 1084 14c Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-29 08:23:57 1084 14c Agent * Access type: No proxy
2006-04-29 08:23:57 1084 14c Agent * Network state: Connected
2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing global
settings cache ***********
2006-04-29 08:24:42 1084 14c Agent * WSUS server: <NULL>
2006-04-29 08:24:42 1084 14c Agent * WSUS status server: <NULL>
2006-04-29 08:24:42 1084 14c Agent * Target group: (Unassigned Computers)
2006-04-29 08:24:42 1084 14c Agent * Windows Update access disabled: No
2006-04-29 08:24:54 1084 14c DnldMgr Download manager restoring 0 downloads
2006-04-29 08:24:54 1084 14c AU ########### AU: Initializing Automatic
Updates ###########
2006-04-29 08:24:54 1084 14c AU # AU disabled through User preference
2006-04-29 08:24:54 1084 14c AU # AU is disabled, not initializing any
handlers
2006-04-29 19:58:26 1536 618 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0600) ===========
2006-04-29 19:58:26 1536 618 Misc = Process: C:\WINDOWS\Explorer.EXE
2006-04-29 19:58:26 1536 618 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-29 19:58:26 1536 618 Shutdwn Install at shutdown: no updates to
install
2006-04-29 19:58:26 1536 618 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
failed, hr=8024A000
2006-04-29 19:59:00 1084 acc AU AU Restart required....
2006-04-29 19:59:00 708 3bc Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0600) ===========
2006-04-29 19:59:00 708 3bc Misc = Process:
\??\C:\WINDOWS\system32\winlogon.exe
2006-04-29 19:59:00 708 3bc Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-29 19:59:00 708 3bc Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
hr=8024A000
2006-04-29 19:59:00 1084 14c AU ########### AU: Initializing Automatic
Updates ###########
2006-04-29 19:59:00 1084 14c AU # AU disabled through User preference
2006-04-29 19:59:00 1084 14c AU # AU is disabled, not initializing any
handlers
2006-04-29 19:59:15 1084 14c Service *********
2006-04-29 19:59:15 1084 14c Service ** END ** Service: Service exit
[Exit code = 0x240001]
2006-04-29 19:59:15 1084 14c Service *************
2006-04-29 20:57:49 1084 624 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0600) ===========
2006-04-29 20:57:49 1084 624 Misc = Process: C:\WINDOWS\System32\svchost.exe
2006-04-29 20:57:49 1084 624 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2006-04-29 20:57:49 1084 624 Service *************
2006-04-29 20:57:49 1084 624 Service ** START ** Service: Service startup
2006-04-29 20:57:49 1084 624 Service *********
2006-04-29 20:57:49 1084 624 Agent * WU client version 5.8.0.2469
2006-04-29 20:57:49 1084 624 Agent * SusClientId =
'77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
2006-04-29 20:57:49 1084 624 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2006-04-29 20:57:49 1084 624 Agent * Access type: No proxy
2006-04-29 20:57:49 1084 624 Agent * Network state: Connected
2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing Windows
Update Agent ***********
2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing global
settings cache ***********
2006-04-29 20:58:36 1084 624 Agent * WSUS server: <NULL>
2006-04-29 20:58:36 1084 624 Agent * WSUS status server: <NULL>
2006-04-29 20:58:36 1084 624 Agent * Target group: (Unassigned Computers)
2006-04-29 20:58:36 1084 624 Agent * Windows Update access disabled: No
2006-04-29 20:58:49 1084 624 DnldMgr Download manager restoring 0 downloads
2006-04-29 20:58:49 1084 624 AU ########### AU: Initializing Automatic
Updates ###########
2006-04-29 20:58:49 1084 624 AU # AU disabled through User preference
2006-04-29 20:58:49 1084 624 AU # AU is disabled, not initializing any
handlers



Thank you for any help,

Chris

Search your system for the Hosts file. Then use Notepad to view the file & its contents.
Insure it has no entries for microsoft.com or for windowsupdate.microsoft.com

Since you have XP, the Hosts file can be found by
Navigating to C:\Windows\system32\drivers\etc
( or C:\WINNT\system32\drivers\etc


#2. Carefully look at the system registry to see if it has a stray entry for "IUControl".

Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open.


Navigate to the following key:



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\IUControl



Take a look at that key and any of its sub-keys. Make sure that the "identserver" value is either blank or nonexistent.

Post back here with status.

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----


"christopher71" <> wrote in message news:B7E7BE73-F91A-4D54-BE69-...
> Greetings,
>
> Computer info:
> - Windows XP
> - Norton Internet Security 2005
>
>
> I had an initial error with windows update giving me "[Error number:
> 0x800C0002]"
>
> I then did a system restore going back to my last update.
>
> Ran windows update again, but had same error.
>
> Rebooted system and tried running windows update with Norton firewall off.
> Still same error.
>
> Not sure what problem is. Below is a copy of my Windowsupdate.log file:
>
>
> 2006-04-29 08:23:57 1084 14c Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0600) ===========
> 2006-04-29 08:23:57 1084 14c Misc = Process: C:\WINDOWS\System32\svchost.exe
> 2006-04-29 08:23:57 1084 14c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2006-04-29 08:23:57 1084 14c Service *************
> 2006-04-29 08:23:57 1084 14c Service ** START ** Service: Service startup
> 2006-04-29 08:23:57 1084 14c Service *********
> 2006-04-29 08:23:57 1084 14c Agent * WU client version 5.8.0.2469
> 2006-04-29 08:23:57 1084 14c Agent * SusClientId =
> '77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
> 2006-04-29 08:23:57 1084 14c Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2006-04-29 08:23:57 1084 14c Agent * Access type: No proxy
> 2006-04-29 08:23:57 1084 14c Agent * Network state: Connected
> 2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing Windows
> Update Agent ***********
> 2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing global
> settings cache ***********
> 2006-04-29 08:24:42 1084 14c Agent * WSUS server: <NULL>
> 2006-04-29 08:24:42 1084 14c Agent * WSUS status server: <NULL>
> 2006-04-29 08:24:42 1084 14c Agent * Target group: (Unassigned Computers)
> 2006-04-29 08:24:42 1084 14c Agent * Windows Update access disabled: No
> 2006-04-29 08:24:54 1084 14c DnldMgr Download manager restoring 0 downloads
> 2006-04-29 08:24:54 1084 14c AU ########### AU: Initializing Automatic
> Updates ###########
> 2006-04-29 08:24:54 1084 14c AU # AU disabled through User preference
> 2006-04-29 08:24:54 1084 14c AU # AU is disabled, not initializing any
> handlers
> 2006-04-29 19:58:26 1536 618 Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0600) ===========
> 2006-04-29 19:58:26 1536 618 Misc = Process: C:\WINDOWS\Explorer.EXE
> 2006-04-29 19:58:26 1536 618 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2006-04-29 19:58:26 1536 618 Shutdwn Install at shutdown: no updates to
> install
> 2006-04-29 19:58:26 1536 618 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
> failed, hr=8024A000
> 2006-04-29 19:59:00 1084 acc AU AU Restart required....
> 2006-04-29 19:59:00 708 3bc Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0600) ===========
> 2006-04-29 19:59:00 708 3bc Misc = Process:
> \??\C:\WINDOWS\system32\winlogon.exe
> 2006-04-29 19:59:00 708 3bc Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2006-04-29 19:59:00 708 3bc Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
> hr=8024A000
> 2006-04-29 19:59:00 1084 14c AU ########### AU: Initializing Automatic
> Updates ###########
> 2006-04-29 19:59:00 1084 14c AU # AU disabled through User preference
> 2006-04-29 19:59:00 1084 14c AU # AU is disabled, not initializing any
> handlers
> 2006-04-29 19:59:15 1084 14c Service *********
> 2006-04-29 19:59:15 1084 14c Service ** END ** Service: Service exit
> [Exit code = 0x240001]
> 2006-04-29 19:59:15 1084 14c Service *************
> 2006-04-29 20:57:49 1084 624 Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0600) ===========
> 2006-04-29 20:57:49 1084 624 Misc = Process: C:\WINDOWS\System32\svchost.exe
> 2006-04-29 20:57:49 1084 624 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2006-04-29 20:57:49 1084 624 Service *************
> 2006-04-29 20:57:49 1084 624 Service ** START ** Service: Service startup
> 2006-04-29 20:57:49 1084 624 Service *********
> 2006-04-29 20:57:49 1084 624 Agent * WU client version 5.8.0.2469
> 2006-04-29 20:57:49 1084 624 Agent * SusClientId =
> '77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
> 2006-04-29 20:57:49 1084 624 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2006-04-29 20:57:49 1084 624 Agent * Access type: No proxy
> 2006-04-29 20:57:49 1084 624 Agent * Network state: Connected
> 2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing Windows
> Update Agent ***********
> 2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing global
> settings cache ***********
> 2006-04-29 20:58:36 1084 624 Agent * WSUS server: <NULL>
> 2006-04-29 20:58:36 1084 624 Agent * WSUS status server: <NULL>
> 2006-04-29 20:58:36 1084 624 Agent * Target group: (Unassigned Computers)
> 2006-04-29 20:58:36 1084 624 Agent * Windows Update access disabled: No
> 2006-04-29 20:58:49 1084 624 DnldMgr Download manager restoring 0 downloads
> 2006-04-29 20:58:49 1084 624 AU ########### AU: Initializing Automatic
> Updates ###########
> 2006-04-29 20:58:49 1084 624 AU # AU disabled through User preference
> 2006-04-29 20:58:49 1084 624 AU # AU is disabled, not initializing any
> handlers
>
>
>
> Thank you for any help,
>
> Chris

Hi Maurice,

Please excuse the long delay in replying.

1) I look for entries regarding microsoft.com or for
windowsupdate.microsoft.com in the hosts files. Nothing, all clear.

2) I then checked my system registry. I could not see any entry for
identserver. Below is what I do have in there.

Name Type Date

(default) REG_SZ (value not set)
Historical Speed REG_DWORD 0x000050d0 (20688)
SelfUpdateStatus REG_DWORD 0x00000000 (0)
TimeElapsed REG_DWORD 0x00000db9 (3513)


Where should I look next for possible errors?

Thanks again in advance,

Christopher



"Maurice N ~ MVP" wrote:

> Search your system for the Hosts file. Then use Notepad to view the file & its contents.
> Insure it has no entries for microsoft.com or for windowsupdate.microsoft.com
>
> Since you have XP, the Hosts file can be found by
> Navigating to C:\Windows\system32\drivers\etc
> ( or C:\WINNT\system32\drivers\etc
>
>
> #2. Carefully look at the system registry to see if it has a stray entry for "IUControl".
>
> Click on Start, Run and type "REGEDIT" (w/o the quotes). The Registry Editor will open.
>
>
> Navigate to the following key:
>
>
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\WindowsUpdate\IUControl
>
>
>
> Take a look at that key and any of its sub-keys. Make sure that the "identserver" value is either blank or nonexistent.
>
> Post back here with status.
>
> --
> Maurice N
> MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
> -----
>
>
> "christopher71" <> wrote in message news:B7E7BE73-F91A-4D54-BE69-...
> > Greetings,
> >
> > Computer info:
> > - Windows XP
> > - Norton Internet Security 2005
> >
> >
> > I had an initial error with windows update giving me "[Error number:
> > 0x800C0002]"
> >
> > I then did a system restore going back to my last update.
> >
> > Ran windows update again, but had same error.
> >
> > Rebooted system and tried running windows update with Norton firewall off.
> > Still same error.
> >
> > Not sure what problem is. Below is a copy of my Windowsupdate.log file:
> >
> >
> > 2006-04-29 08:23:57 1084 14c Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0600) ===========
> > 2006-04-29 08:23:57 1084 14c Misc = Process: C:\WINDOWS\System32\svchost.exe
> > 2006-04-29 08:23:57 1084 14c Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-04-29 08:23:57 1084 14c Service *************
> > 2006-04-29 08:23:57 1084 14c Service ** START ** Service: Service startup
> > 2006-04-29 08:23:57 1084 14c Service *********
> > 2006-04-29 08:23:57 1084 14c Agent * WU client version 5.8.0.2469
> > 2006-04-29 08:23:57 1084 14c Agent * SusClientId =
> > '77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
> > 2006-04-29 08:23:57 1084 14c Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2006-04-29 08:23:57 1084 14c Agent * Access type: No proxy
> > 2006-04-29 08:23:57 1084 14c Agent * Network state: Connected
> > 2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing Windows
> > Update Agent ***********
> > 2006-04-29 08:24:42 1084 14c Agent *********** Agent: Initializing global
> > settings cache ***********
> > 2006-04-29 08:24:42 1084 14c Agent * WSUS server: <NULL>
> > 2006-04-29 08:24:42 1084 14c Agent * WSUS status server: <NULL>
> > 2006-04-29 08:24:42 1084 14c Agent * Target group: (Unassigned Computers)
> > 2006-04-29 08:24:42 1084 14c Agent * Windows Update access disabled: No
> > 2006-04-29 08:24:54 1084 14c DnldMgr Download manager restoring 0 downloads
> > 2006-04-29 08:24:54 1084 14c AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2006-04-29 08:24:54 1084 14c AU # AU disabled through User preference
> > 2006-04-29 08:24:54 1084 14c AU # AU is disabled, not initializing any
> > handlers
> > 2006-04-29 19:58:26 1536 618 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0600) ===========
> > 2006-04-29 19:58:26 1536 618 Misc = Process: C:\WINDOWS\Explorer.EXE
> > 2006-04-29 19:58:26 1536 618 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-04-29 19:58:26 1536 618 Shutdwn Install at shutdown: no updates to
> > install
> > 2006-04-29 19:58:26 1536 618 Shutdwn FATAL: WUCheckForUpdatesAtShutdown
> > failed, hr=8024A000
> > 2006-04-29 19:59:00 1084 acc AU AU Restart required....
> > 2006-04-29 19:59:00 708 3bc Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0600) ===========
> > 2006-04-29 19:59:00 708 3bc Misc = Process:
> > \??\C:\WINDOWS\system32\winlogon.exe
> > 2006-04-29 19:59:00 708 3bc Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-04-29 19:59:00 708 3bc Shutdwn FATAL: WUAutoUpdateAtShutdown failed,
> > hr=8024A000
> > 2006-04-29 19:59:00 1084 14c AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2006-04-29 19:59:00 1084 14c AU # AU disabled through User preference
> > 2006-04-29 19:59:00 1084 14c AU # AU is disabled, not initializing any
> > handlers
> > 2006-04-29 19:59:15 1084 14c Service *********
> > 2006-04-29 19:59:15 1084 14c Service ** END ** Service: Service exit
> > [Exit code = 0x240001]
> > 2006-04-29 19:59:15 1084 14c Service *************
> > 2006-04-29 20:57:49 1084 624 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0600) ===========
> > 2006-04-29 20:57:49 1084 624 Misc = Process: C:\WINDOWS\System32\svchost.exe
> > 2006-04-29 20:57:49 1084 624 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2006-04-29 20:57:49 1084 624 Service *************
> > 2006-04-29 20:57:49 1084 624 Service ** START ** Service: Service startup
> > 2006-04-29 20:57:49 1084 624 Service *********
> > 2006-04-29 20:57:49 1084 624 Agent * WU client version 5.8.0.2469
> > 2006-04-29 20:57:49 1084 624 Agent * SusClientId =
> > '77cff19c-fda7-4f49-aa5e-6eaad7a3bf1d'
> > 2006-04-29 20:57:49 1084 624 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2006-04-29 20:57:49 1084 624 Agent * Access type: No proxy
> > 2006-04-29 20:57:49 1084 624 Agent * Network state: Connected
> > 2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing Windows
> > Update Agent ***********
> > 2006-04-29 20:58:36 1084 624 Agent *********** Agent: Initializing global
> > settings cache ***********
> > 2006-04-29 20:58:36 1084 624 Agent * WSUS server: <NULL>
> > 2006-04-29 20:58:36 1084 624 Agent * WSUS status server: <NULL>
> > 2006-04-29 20:58:36 1084 624 Agent * Target group: (Unassigned Computers)
> > 2006-04-29 20:58:36 1084 624 Agent * Windows Update access disabled: No
> > 2006-04-29 20:58:49 1084 624 DnldMgr Download manager restoring 0 downloads
> > 2006-04-29 20:58:49 1084 624 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2006-04-29 20:58:49 1084 624 AU # AU disabled through User preference
> > 2006-04-29 20:58:49 1084 624 AU # AU is disabled, not initializing any
> > handlers
> >
> >
> >
> > Thank you for any help,
> >
> > Chris
>

Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cure-all !

Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymizer.

1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.

2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.

3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)

These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----

and under Security :

Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )

Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)

4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.

5. Internet Explorer > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.

Look very closely at line that says:

"Require server verification (https for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).

In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --

type
http://*.download.windowsupdate.com (click Add)

http://update.microsoft.com

http://windowsupdate.microsoft.com


Click OK. Apply changes to IE browser.

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----

"christopher71" <> wrote in message news:9EC0DAFD-4A8F-4424-AAED-...
> Hi Maurice,
>
> Please excuse the long delay in replying.
>
> 1) I look for entries regarding microsoft.com or for
> windowsupdate.microsoft.com in the hosts files. Nothing, all clear.
>
> 2) I then checked my system registry. I could not see any entry for
> identserver. Below is what I do have in there.
>
> Name Type Date
>
> (default) REG_SZ (value not set)
> Historical Speed REG_DWORD 0x000050d0 (20688)
> SelfUpdateStatus REG_DWORD 0x00000000 (0)
> TimeElapsed REG_DWORD 0x00000db9 (3513)
>
>
> Where should I look next for possible errors?
>
> Thanks again in advance,
>
> Christopher