excel/ word not working when router is on.

I just recently bought my daughter a HP laptop. Excel and word were installed when I bought it. The wireless router I purchased allows me to go on the internet OK. The trouble is when I try to use excel or word it will not work. When I turn off the router I am allowed to use excel and word.

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"jim anthony" wrote in message news:...
>I just recently bought my daughter a HP laptop. Excel and word were
>installed when I bought it. The wireless router I purchased allows me to go
>on the internet OK. The trouble is when I try to >use excel or word it
>will not work. When I turn off the router I am allowed to use excel and
>word.


Well I've never heard of that before. Please define "it will not work"

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"Gordon" <> wrote in message
news:...
> "jim anthony" wrote in message news:...
>>I just recently bought my daughter a HP laptop. Excel and word were
>>installed when I bought it. The wireless router I purchased allows me to
>>go on the internet OK. The trouble is when I try to >use excel or word it
>>will not work. When I turn off the router I am allowed to use excel and
>>word.
>
>
> Well I've never heard of that before. Please define "it will not work"
>
He means when the router is on excel and word doesn't work. When the router
is off, excel and word works.

measekite wrote:
> "Gordon" <> wrote in message
> news:...
>> "jim anthony" wrote in message news:...
>>> I just recently bought my daughter a HP laptop. Excel and word were
>>> installed when I bought it. The wireless router I purchased allows me to
>>> go on the internet OK. The trouble is when I try to >use excel or word it
>>> will not work. When I turn off the router I am allowed to use excel and
>>> word.
>>
>> Well I've never heard of that before. Please define "it will not work"
>>
> He means when the router is on excel and word doesn't work. When the router
> is off, excel and word works.
>
>

I know that's what he /said/, but "doesn't work" can mean anything from
won't even start to freezes, to can't edit files etc etc etc. The OP
needs to be SPECIFIC.
And in any case there must be something really weird going on which he
hasn't mentioned because Office doesn't need an internet connection to
work...

--
Asking a question?
Please tell us the version of the application you are asking about,
your OS, Service Pack level
and the FULL contents of any error message(s)

<jim anthony> wrote in message news:...
>I just recently bought my daughter a HP laptop. Excel and word were
>installed when I bought it. The wireless router I purchased allows me to go
>on the internet OK. The trouble is when I try to use excel or word it will
>not work. When I turn off the router I am allowed to use excel and word.
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com

Are you using any wireless security? What happens when
you use a direct LAN cable connection to your router when
the WiFi is turned off?

You didn't say what brand router or what software is used to connect to the
router.
It sounds like the wireless adapter software is messing things up.
Have you checked the HP site to see if there is a newer version of the
driver or software for the wireless adapter?
I don't use the software from the router maker or wireless adapter maker
unless it just won't work any other way.
The Windows wireless connection software seems to work fine and doesn't
usually interfere with other programs.

<jim anthony> wrote in message news:...
>I just recently bought my daughter a HP laptop. Excel and word were
>installed when I bought it. The wireless router I purchased allows me to go
>on the internet OK. The trouble is when I try to use excel or word it will
>not work. When I turn off the router I am allowed to use excel and word.
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com

You need to be more specific - "Excel or Word will not work" conveys nothing
to us. Just what happens? As Gordon said in his response, Office (Excel,
Word, etc) do not need the Internet to be able to work.

Tyro

"jim anthony" wrote in message news:...
> I just recently bought my daughter a HP laptop. Excel and word were
> installed when I bought it. The wireless router I purchased allows me to
> go on the internet OK. The trouble is when I try to use excel or word it
> will not work. When I turn off the router I am allowed to use excel and
> word.
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com

"Tyro" <> wrote in message
news:_ES8l.13519$...
> You need to be more specific - "Excel or Word will not work" conveys
> nothing to us. Just what happens? As Gordon said in his response, Office
> (Excel, Word, etc) do not need the Internet to be able to work.
>
> Tyro
>
That's why I asked him about his WiFi security. If the laptop
is wide open to intruders, then anything is possible, including
an intruder taking over rights to applications when the connection
is open.

Wrong. Original answer stands. Office does not need Internet access to work.

Tyro

"Ian D" <> wrote in message
news:...
>
> "Tyro" <> wrote in message
> news:_ES8l.13519$...
>> You need to be more specific - "Excel or Word will not work" conveys
>> nothing to us. Just what happens? As Gordon said in his response, Office
>> (Excel, Word, etc) do not need the Internet to be able to work.
>>
>> Tyro
>>
> That's why I asked him about his WiFi security. If the laptop
> is wide open to intruders, then anything is possible, including
> an intruder taking over rights to applications when the connection
> is open.
>

Is that a trial version of Office installed on your computer?
--
Mad Mike


"jim anthony" wrote:

> I just recently bought my daughter a HP laptop. Excel and word were installed when I bought it. The wireless router I purchased allows me to go on the internet OK. The trouble is when I try to use excel or word it will not work. When I turn off the router I am allowed to use excel and word.
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com
>