Exchange 2007 on SBS 2008 - Dissappearing GAL Users

Hello All -

I'm having a very odd problem on my clients new Dell Server that's running
SBS 2008 w/ Exchange 2007.

I created myself and one user and both of us appeared in the Global Address
List (GAL) within Outlook. When I created two new users, at a later time,
those two users are now not found within the GAL.

If I double click the GAL, it will show that the members are all 4 of us,
but when it comes to actually selecting one of them, they're not there.

Furthermore, what's odd, is that the other user besides myself whom I
created initially with myself, CAN see those other users in her GAL.

I've used that tool in SBS2008 to check the 'mailNickname' and it's correct
for both of them.

I was reading that I would need to delete the user, and recreate it, etc.

But does anyone know if:

Exchange SP2 would fix this?

and if I can install Exchange SP2 without any issues (other than the
installer having problems) ?

Thank you.
Stephen

Doesn't sound like an Exchange issue to me. Exchange, as you described,
shows 4 members. The second user can see the the updated GAL as well.
Sounds like an outlook issue to me.

Is outlook operating offline? It'll used a cached offline address book if
it is, and that may not be updating properly. Could just be a corrupt
outlook profile as well. Check to see if you can see the users via OWA.

-Cliff



"Stephen" <> wrote in message
news:B363510D-7B0D-469A-BE92-...
> Hello All -
>
> I'm having a very odd problem on my clients new Dell Server that's running
> SBS 2008 w/ Exchange 2007.
>
> I created myself and one user and both of us appeared in the Global
> Address
> List (GAL) within Outlook. When I created two new users, at a later time,
> those two users are now not found within the GAL.
>
> If I double click the GAL, it will show that the members are all 4 of us,
> but when it comes to actually selecting one of them, they're not there.
>
> Furthermore, what's odd, is that the other user besides myself whom I
> created initially with myself, CAN see those other users in her GAL.
>
> I've used that tool in SBS2008 to check the 'mailNickname' and it's
> correct
> for both of them.
>
> I was reading that I would need to delete the user, and recreate it, etc.
>
> But does anyone know if:
>
> Exchange SP2 would fix this?
>
> and if I can install Exchange SP2 without any issues (other than the
> installer having problems) ?
>
> Thank you.
> Stephen

"Cliff Galiher" <> wrote in message
news:...
> Doesn't sound like an Exchange issue to me. Exchange, as you described,
> shows 4 members. The second user can see the the updated GAL as well.
> Sounds like an outlook issue to me.
>
> Is outlook operating offline? It'll used a cached offline address book if
> it is, and that may not be updating properly. Could just be a corrupt
> outlook profile as well. Check to see if you can see the users via OWA.
>
> -Cliff
>

Also to add, if in cached mode, the client may not see an update to the GAL
(such as when a new user gets added) until the next time offline OAB is
pulled.

Ace

Hi Stephen,

Thanks for your post and Cliff & Ace's input.

Based on the symptoms I also think it is more likely a MAPI client(Outlook) issue rather than a Exchange server side issue. Can you use your OWA instead of Outlook to
verify it? Otherwise, like others indicated, change Cached Mode(if used) to Online Mode or create a new Outlook profile to see if it changes.

How to create a new e-mail profile in Outlook 2007 and in Outlook 2003
<http://support.microsoft.com/kb/829918/en-us>

Hope this helps. Also, if you have any questions or concerns, please do not hesitate to let me know.




Best regards,
Robbin Meng(MSFT)
Microsoft Online Newsgroup Support

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