Exchange Mail Not Getting Delivered to Address On Certain Occasions

I have a user of our SBS domain that also has an E-mail address/Internet
access in another location. I'll call their E-mail address .
The network.edu domain is where the Internet access is coming from also.
When the user is on the Internet on network.edu system and using Outlook Web
Access attempt to forward SBS mail back to the network.edu address the mail
does not get delivered from the SBS to the address. I can
send mail to that address when I'm on the SBS network from Outlook or from
OWA and it is delivered promptly. There are no non delivery returns, any
errors or any mail stuck in queues in Exchange System Manager that I am
aware of.

Hopefully this description is clear enough for folks to understand. I'm not
sure I understand why it is happening but that's technology!!

Thanks
Jeff

Hello Jeff,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the Outlook Web Access
(OWA) cannot forward the SBS mail to the network.edu email address on the
network.edu network environment. If I have misunderstood your concern,
please don't hesitate to let me know.

To narrow down this issue, please help me collect more information for
troubleshooting:

1. What does the user is on the Internet on network.edu system mean?

2. As you mentioned, the user tries to use the OWA forward the SBS email
to the network.edu email address, can I assume the user the OWA to access
his mailbox in the SBS exchange?

3. What's the error message when the user tries to use the OWA forward the
SBS email to the network.edu email address? Is there any NDR (Non-Delivery
Report)? If yes, Please kindly paste the context in your reply.

4. As you mentioned, you can send mail to that address when you are on the
SBS network from Outlook or from OWA and it is delivered promptly. Please
check if you can send mail to that address from OWA when you are on the
external (Other Internet location, not on the network.edu network
environment).

5. Can you send mail to other internet email addresses from OWA when you
are on the network.edu network environment?

6. Does this issue occur on all users or certain users? Please try to use
other users to check this issue can be reproduced.

7. What's your SBS domain SMTP email address?

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Jeff Teel" <>
>Subject: Exchange Mail Not Getting Delivered to Address On Certain
Occasions
>Date: Mon, 8 Aug 2005 17:36:54 -0500
>Lines: 18
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>X-RFC2646: Format=Flowed; Original
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>Message-ID: <>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: 206.230.187.18
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142523
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>I have a user of our SBS domain that also has an E-mail address/Internet
>access in another location. I'll call their E-mail address
.
>The network.edu domain is where the Internet access is coming from also.
>When the user is on the Internet on network.edu system and using Outlook
Web
>Access attempt to forward SBS mail back to the network.edu address the
mail
>does not get delivered from the SBS to the address. I can
>send mail to that address when I'm on the SBS network from Outlook or from
>OWA and it is delivered promptly. There are no non delivery returns, any
>errors or any mail stuck in queues in Exchange System Manager that I am
>aware of.
>
>Hopefully this description is clear enough for folks to understand. I'm
not
>sure I understand why it is happening but that's technology!!
>
>Thanks
>Jeff
>
>
>

Note: Domain names and e-mail addresses are fictitous.

1. What does the user is on the Internet on network.edu system mean?
The network.edu address is the external system that the user is on for
Internet access and e-mail when using OWA on the Small Business Server to
forwarded e-mail from their SBS e-mail address back to the
e-mail address.

2. As you mentioned, the user tries to use the OWA forward the SBS email to
the network.edu email address, can I assume the user the OWA to access his
mailbox in the SBS exchange?
Your are correct. They are using OWA to try to forwarded messages from the
SBS account to an external system () and they are accessing
the SBS from the external location which is also network.edu location.

3. What's the error message when the user tries to use the OWA forward the
SBS email to the network.edu email address? Is there any NDR (Non-Delivery
Report)? If yes, Please kindly paste the context in your reply.
There are no NDR's when the user tries to forward messages from
OWA to their external address () from the same external
network but I did notice a DCOM error.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10009
Date: 8/9/2005
Time: 10:45:21 AM
User: N/A
Computer: SBSERVER
Description:
DCOM was unable to communicate with the computer network.com using any of
the configured protocols.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


4. As you mentioned, you can send mail to that address when you are on the
SBS network from Outlook or from OWA and it is delivered promptly. Please
check if you can send mail to that address from OWA when you are on the
external (Other Internet location, not on the network.edu network
environment).
I am not able to test sending mail from another location at this time. I
don't have access to another Internet provider to be able to perform the
test. I do know that I can send e-mail via OWA or Outlook from the External
network connection network.edu without issue.


5. Can you send mail to other internet email addresses from OWA when you
are on the network.edu network environment?
Yes.There is not problem in doing that.

6. Does this issue occur on all users or certain users? Please try to use
other users to check this issue can be reproduced.
It does not seem to be user specific. If I am accessing the SBS from the
external location (network.edu) and accessing my e-mail via OWA from the SBS
and send or forward a message to a network.edu e-mail address the messages
are not delivered.


7. What's your SBS domain SMTP email address?
If you want my e-mail address/domain name I will send it but I won't post it
in the NG. DO you want me to do that?

The external user was not able to try the SBS account again today to see if
it would forward SBS mail to the external address. It may have been an issue
with the external system but I seem to recall this happening before. This
acount is an account that is not frequently used so I'm not sure.

Thanks
Jeff

================================================== ========

""Nathan Liu [MSFT]"" <v-> wrote in message
news:...
> Hello Jeff,
>
> Thank you for posting in the SBS newsgroup.
>
> According to your description, I understand that the Outlook Web Access
> (OWA) cannot forward the SBS mail to the network.edu email address on the
> network.edu network environment. If I have misunderstood your concern,
> please don't hesitate to let me know.
>
> To narrow down this issue, please help me collect more information for
> troubleshooting:
>
> 1. What does the user is on the Internet on network.edu system mean?
>
> 2. As you mentioned, the user tries to use the OWA forward the SBS email
> to the network.edu email address, can I assume the user the OWA to access
> his mailbox in the SBS exchange?
>
> 3. What's the error message when the user tries to use the OWA forward
> the
> SBS email to the network.edu email address? Is there any NDR (Non-Delivery
> Report)? If yes, Please kindly paste the context in your reply.
>
> 4. As you mentioned, you can send mail to that address when you are on
> the
> SBS network from Outlook or from OWA and it is delivered promptly. Please
> check if you can send mail to that address from OWA when you are on the
> external (Other Internet location, not on the network.edu network
> environment).
>
> 5. Can you send mail to other internet email addresses from OWA when you
> are on the network.edu network environment?
>
> 6. Does this issue occur on all users or certain users? Please try to use
> other users to check this issue can be reproduced.
>
> 7. What's your SBS domain SMTP email address?
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ====
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: "Jeff Teel" <>
>>Subject: Exchange Mail Not Getting Delivered to Address On Certain
> Occasions
>>Date: Mon, 8 Aug 2005 17:36:54 -0500
>>Lines: 18
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>Message-ID: <>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: 206.230.187.18
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142523
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>I have a user of our SBS domain that also has an E-mail address/Internet
>>access in another location. I'll call their E-mail address
> .
>>The network.edu domain is where the Internet access is coming from also.
>>When the user is on the Internet on network.edu system and using Outlook
> Web
>>Access attempt to forward SBS mail back to the network.edu address the
> mail
>>does not get delivered from the SBS to the address. I can
>>send mail to that address when I'm on the SBS network from Outlook or from
>>OWA and it is delivered promptly. There are no non delivery returns, any
>>errors or any mail stuck in queues in Exchange System Manager that I am
>>aware of.
>>
>>Hopefully this description is clear enough for folks to understand. I'm
> not
>>sure I understand why it is happening but that's technology!!
>>
>>Thanks
>>Jeff
>>
>>
>>
>

Hi Jeff,

Thank you for your detailed reply.

I. For Event 10009
-------------------
Based on my research, this Event 10009 is not related to the original
issue. Please first refer to the following Microsoft Knowledge Base
articles to check known issues:

245197 BUG: COM+ Incorrectly Lets You Configure Datagram Protocol
http://support.microsoft.com/?id=245197

242022 INFO: DCOM Does Not Support Any Datagram (UDP) Protocols
http://support.microsoft.com/?id=242022

If this problem continues, let us try the following steps:

1. Please check if you can ping the computer that mentioned in the DCOM
message "DCOM was unable to communicate with the computer network.com using
any of the configured protocols".

2. I suspect that the event is generated by a certain of applications
running in the background. Let's disable all non-Microsoft services and
startup items to see if the error still appears:

1) Run "msconfig".
2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".
3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)
4) Restart the computer and keep monitoring it.

II. As you mentioned, "If I am accessing the SBS from the external
location (network.edu) and accessing my e-mail via OWA from the SBS and
send or forward a message to a network.edu e-mail address the messages are
not delivered", "I can send mail to that address when I'm on the SBS
network from Outlook or from OWA and it is delivered promptly" and you can
send mail to other internet email addresses from OWA when you are on the
network.edu network environment.

Please understand the OWA is web-based access the Mailbox of the Exchange
2003 Sever on the SBS 2003 Server, when you send or forward email via OWA,
it will submit the request to the Exchange Server regardless where you
access the OWA (Location). Since this issue is rather complicated and
location-consuming, to resolve it,
we may need more deeper troubleshooting and collect more log, thanks for
your understanding.

Please perform the below steps to narrow down this issue:

1) When the issue happens again, in the Exchange Server on the SBS
Server, please telnet the destination mail server (network.edu) which you
cannot send or forward mail to by the following steps.

a. Click Start, click Run, type telnet, and then click OK.

b. At the Microsoft Telnet command prompt, type open server_name 25, and
then press ENTER.

c. To verify that you are successfully connected to the SMTP Mail Service,
type helo domain.com, and then press ENTER.

d. Type mail from: , and then press ENTER.

e. Type rcpt to: , and then press ENTER.

f. Type "quit" (without the quotation marks), and then press ENTER two
times to close the connection to the server and leave the Telnet session
running.

For more information about these 6 steps, please refer to the following
article.

XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
http://support.microsoft.com/?id=153119

Please let me know the result and capture a screen shot if there is any
error during this process and attach it in your reply.

2) To check if the email is delivered out, let the user send or forward a
testing email to the network.edu e-mail address by using OWA from the
external location (network.edu), please check in which queue the emails
stays (you may not see it if it is delivered). To check this:

a. Start Exchange System Manager.

b. Use the following path to locate the queues you want to check:

Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
server>\Queues\<Queue>

3). Enable message tracking, let the user send a testing email again and
then check the email message under Tools->Message Tracking Center (you can
make a screen capture of the tracking result and attach the picture in your
reply). Regarding how to enable Message Tracking, please refer to the
following MS KB article:

246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
http://support.microsoft.com/?id=246856

4). Enable Diagnostic Logging to determine the root of the transport
issue. To enable Diagnostic Logging on the MSExchangeTransport service:

a. Start Exchange System Manager.

b. Navigate to the server object.

c. Right-click <Server object>, and then click Properties.

d. Click the Diagnostic Logging tab.

e. Under Categories, click MSExchangeTransport.

f. Under Logging Level, choose maximum for all the items. Restart the
server.

g. Let the user send a testing email again and copy all Exchange relative
events in Event Viewer.

For more information regarding how to troubleshoot Exchange problems,
please refer to the following article:

General troubleshooting for transport issues in Exchange 2000 Server and in
Exchange Server 2003
http://support.microsoft.com/?id=257265

5). Enable SMTP logging and gather SMTP log to troubleshoot the issue:

A. Open Exchange System Manager, expand Servers -> <Server name> ->
Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
Properties.

B. Under the General tab, check the option "Enable Logging".

C. With "W3C Extended Log File Format", click "Properties".

D. Under "General Properties", make sure "Use local time for file naming
and rollover" is CHECKED.

E. Switch to the "Extended Properties", and then select to enable All the
logging Options.

F. Click OK to apply the modification.

G. Right-click Default SMTP Virtual Server and click Stop.

H. Right-click Default SMTP Virtual Server and click Start to restart the
SMTP server.

I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
copy out or zip the SMTP log files in the
"%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
"Default SMTP Virtual Server".


I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Jeff Teel" <>
>References: <>
<>
>Subject: Re: Exchange Mail Not Getting Delivered to Address On Certain
Occasions
>Date: Tue, 9 Aug 2005 23:43:45 -0500
>Lines: 199
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>X-RFC2646: Format=Flowed; Original
>Message-ID: <>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: 206.230.187.18
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msft ngp13.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142953
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Note: Domain names and e-mail addresses are fictitous.
>
>1. What does the user is on the Internet on network.edu system mean?
> The network.edu address is the external system that the user is on for
>Internet access and e-mail when using OWA on the Small Business Server to
>forwarded e-mail from their SBS e-mail address back to the
>e-mail address.
>
>2. As you mentioned, the user tries to use the OWA forward the SBS email
to
>the network.edu email address, can I assume the user the OWA to access his
>mailbox in the SBS exchange?
> Your are correct. They are using OWA to try to forwarded messages from
the
>SBS account to an external system () and they are accessing
>the SBS from the external location which is also network.edu location.
>
>3. What's the error message when the user tries to use the OWA forward the
>SBS email to the network.edu email address? Is there any NDR (Non-Delivery
>Report)? If yes, Please kindly paste the context in your reply.
> There are no NDR's when the user tries to forward messages from
>OWA to their external address () from the same external
>network but I did notice a DCOM error.
>
>Event Type: Error
>Event Source: DCOM
>Event Category: None
>Event ID: 10009
>Date: 8/9/2005
>Time: 10:45:21 AM
>User: N/A
>Computer: SBSERVER
>Description:
>DCOM was unable to communicate with the computer network.com using any of
>the configured protocols.
>
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink/events.asp.
>
>
>4. As you mentioned, you can send mail to that address when you are on the
>SBS network from Outlook or from OWA and it is delivered promptly. Please
>check if you can send mail to that address from OWA when you are on the
>external (Other Internet location, not on the network.edu network
>environment).
> I am not able to test sending mail from another location at this time. I
>don't have access to another Internet provider to be able to perform the
>test. I do know that I can send e-mail via OWA or Outlook from the External
>network connection network.edu without issue.
>
>
>5. Can you send mail to other internet email addresses from OWA when you
>are on the network.edu network environment?
>Yes.There is not problem in doing that.
>
>6. Does this issue occur on all users or certain users? Please try to use
>other users to check this issue can be reproduced.
>It does not seem to be user specific. If I am accessing the SBS from the
>external location (network.edu) and accessing my e-mail via OWA from the
SBS
>and send or forward a message to a network.edu e-mail address the messages
>are not delivered.
>
>
>7. What's your SBS domain SMTP email address?
>If you want my e-mail address/domain name I will send it but I won't post
it
>in the NG. DO you want me to do that?
>
>The external user was not able to try the SBS account again today to see if
>it would forward SBS mail to the external address. It may have been an
issue
>with the external system but I seem to recall this happening before. This
>acount is an account that is not frequently used so I'm not sure.
>
>Thanks
>Jeff
>
>================================================= =========
>
>""Nathan Liu [MSFT]"" <v-> wrote in message
>news:...
>> Hello Jeff,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that the Outlook Web Access
>> (OWA) cannot forward the SBS mail to the network.edu email address on the
>> network.edu network environment. If I have misunderstood your concern,
>> please don't hesitate to let me know.
>>
>> To narrow down this issue, please help me collect more information for
>> troubleshooting:
>>
>> 1. What does the user is on the Internet on network.edu system mean?
>>
>> 2. As you mentioned, the user tries to use the OWA forward the SBS email
>> to the network.edu email address, can I assume the user the OWA to access
>> his mailbox in the SBS exchange?
>>
>> 3. What's the error message when the user tries to use the OWA forward
>> the
>> SBS email to the network.edu email address? Is there any NDR
(Non-Delivery
>> Report)? If yes, Please kindly paste the context in your reply.
>>
>> 4. As you mentioned, you can send mail to that address when you are on
>> the
>> SBS network from Outlook or from OWA and it is delivered promptly. Please
>> check if you can send mail to that address from OWA when you are on the
>> external (Other Internet location, not on the network.edu network
>> environment).
>>
>> 5. Can you send mail to other internet email addresses from OWA when you
>> are on the network.edu network environment?
>>
>> 6. Does this issue occur on all users or certain users? Please try to
use
>> other users to check this issue can be reproduced.
>>
>> 7. What's your SBS domain SMTP email address?
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ================================================== ====
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities...s/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
>> "Notify me of replies" box to receive e-mail notifications when there are
>> any updates in your thread. When responding to posts via your newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
>> doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly. Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ================================================== ====
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Jeff Teel" <>
>>>Subject: Exchange Mail Not Getting Delivered to Address On Certain
>> Occasions
>>>Date: Mon, 8 Aug 2005 17:36:54 -0500
>>>Lines: 18
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>Message-ID: <>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: 206.230.187.18
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142523
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>I have a user of our SBS domain that also has an E-mail address/Internet
>>>access in another location. I'll call their E-mail address
>> .
>>>The network.edu domain is where the Internet access is coming from also.
>>>When the user is on the Internet on network.edu system and using Outlook
>> Web
>>>Access attempt to forward SBS mail back to the network.edu address the
>> mail
>>>does not get delivered from the SBS to the address. I can
>>>send mail to that address when I'm on the SBS network from Outlook or
from
>>>OWA and it is delivered promptly. There are no non delivery returns, any
>>>errors or any mail stuck in queues in Exchange System Manager that I am
>>>aware of.
>>>
>>>Hopefully this description is clear enough for folks to understand. I'm
>> not
>>>sure I understand why it is happening but that's technology!!
>>>
>>>Thanks
>>>Jeff
>>>
>>>
>>>
>>
>
>
>
>
>
>

Thanks for the input Nathan.

I'm going to have the user put their account through some more testing from
their external location and see if the problem persists. They were able to
get an Exchange mail to forward to their external address today without any
problem so I'm wondering if there was a mail hub problem at the external
location on Monday that was the cause. It is a large university so the hub
that the mail was trying to go through may have been overly busy and just
didn't get through.

Thanks Again
Jeff


""Nathan Liu [MSFT]"" <v-> wrote in message
news:...
> Hi Jeff,
>
> Thank you for your detailed reply.
>
> I. For Event 10009
> -------------------
> Based on my research, this Event 10009 is not related to the original
> issue. Please first refer to the following Microsoft Knowledge Base
> articles to check known issues:
>
> 245197 BUG: COM+ Incorrectly Lets You Configure Datagram Protocol
> http://support.microsoft.com/?id=245197
>
> 242022 INFO: DCOM Does Not Support Any Datagram (UDP) Protocols
> http://support.microsoft.com/?id=242022
>
> If this problem continues, let us try the following steps:
>
> 1. Please check if you can ping the computer that mentioned in the DCOM
> message "DCOM was unable to communicate with the computer network.com
> using
> any of the configured protocols".
>
> 2. I suspect that the event is generated by a certain of applications
> running in the background. Let's disable all non-Microsoft services and
> startup items to see if the error still appears:
>
> 1) Run "msconfig".
> 2) In the Services tab, click "Hide All Microsoft Services" and click
> "Disable All".
> 3) In the Startup tab, click "Disable All". Click OK. (This will
> temporarily prevent third-party programs from running automatically during
> start-up.)
> 4) Restart the computer and keep monitoring it.
>
> II. As you mentioned, "If I am accessing the SBS from the external
> location (network.edu) and accessing my e-mail via OWA from the SBS and
> send or forward a message to a network.edu e-mail address the messages are
> not delivered", "I can send mail to that address when I'm on the SBS
> network from Outlook or from OWA and it is delivered promptly" and you can
> send mail to other internet email addresses from OWA when you are on the
> network.edu network environment.
>
> Please understand the OWA is web-based access the Mailbox of the Exchange
> 2003 Sever on the SBS 2003 Server, when you send or forward email via OWA,
> it will submit the request to the Exchange Server regardless where you
> access the OWA (Location). Since this issue is rather complicated and
> location-consuming, to resolve it,
> we may need more deeper troubleshooting and collect more log, thanks for
> your understanding.
>
> Please perform the below steps to narrow down this issue:
>
> 1) When the issue happens again, in the Exchange Server on the SBS
> Server, please telnet the destination mail server (network.edu) which you
> cannot send or forward mail to by the following steps.
>
> a. Click Start, click Run, type telnet, and then click OK.
>
> b. At the Microsoft Telnet command prompt, type open server_name 25, and
> then press ENTER.
>
> c. To verify that you are successfully connected to the SMTP Mail Service,
> type helo domain.com, and then press ENTER.
>
> d. Type mail from: , and then press ENTER.
>
> e. Type rcpt to: , and then press ENTER.
>
> f. Type "quit" (without the quotation marks), and then press ENTER two
> times to close the connection to the server and leave the Telnet session
> running.
>
> For more information about these 6 steps, please refer to the following
> article.
>
> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
> http://support.microsoft.com/?id=153119
>
> Please let me know the result and capture a screen shot if there is any
> error during this process and attach it in your reply.
>
> 2) To check if the email is delivered out, let the user send or forward
> a
> testing email to the network.edu e-mail address by using OWA from the
> external location (network.edu), please check in which queue the emails
> stays (you may not see it if it is delivered). To check this:
>
> a. Start Exchange System Manager.
>
> b. Use the following path to locate the queues you want to check:
>
> Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
> server>\Queues\<Queue>
>
> 3). Enable message tracking, let the user send a testing email again and
> then check the email message under Tools->Message Tracking Center (you can
> make a screen capture of the tracking result and attach the picture in
> your
> reply). Regarding how to enable Message Tracking, please refer to the
> following MS KB article:
>
> 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
> http://support.microsoft.com/?id=246856
>
> 4). Enable Diagnostic Logging to determine the root of the transport
> issue. To enable Diagnostic Logging on the MSExchangeTransport service:
>
> a. Start Exchange System Manager.
>
> b. Navigate to the server object.
>
> c. Right-click <Server object>, and then click Properties.
>
> d. Click the Diagnostic Logging tab.
>
> e. Under Categories, click MSExchangeTransport.
>
> f. Under Logging Level, choose maximum for all the items. Restart the
> server.
>
> g. Let the user send a testing email again and copy all Exchange relative
> events in Event Viewer.
>
> For more information regarding how to troubleshoot Exchange problems,
> please refer to the following article:
>
> General troubleshooting for transport issues in Exchange 2000 Server and
> in
> Exchange Server 2003
> http://support.microsoft.com/?id=257265
>
> 5). Enable SMTP logging and gather SMTP log to troubleshoot the issue:
>
> A. Open Exchange System Manager, expand Servers -> <Server name> ->
> Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
> Properties.
>
> B. Under the General tab, check the option "Enable Logging".
>
> C. With "W3C Extended Log File Format", click "Properties".
>
> D. Under "General Properties", make sure "Use local time for file naming
> and rollover" is CHECKED.
>
> E. Switch to the "Extended Properties", and then select to enable All the
> logging Options.
>
> F. Click OK to apply the modification.
>
> G. Right-click Default SMTP Virtual Server and click Stop.
>
> H. Right-click Default SMTP Virtual Server and click Start to restart the
> SMTP server.
>
> I. Reproduce the issue, repeat step G to stop Default SMTP Virtual Server,
> copy out or zip the SMTP log files in the
> "%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
> "Default SMTP Virtual Server".
>
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> ================================================== ====
> This newsgroup only focuses on SBS technical issues. If you have issues
> regarding other Microsoft products, you'd better post in the corresponding
> newsgroups so that they can be resolved in an efficient and timely manner.
> You can locate the newsgroup here:
> http://www.microsoft.com/communities...s/default.aspx
>
> When opening a new thread via the web interface, we recommend you check
> the
> "Notify me of replies" box to receive e-mail notifications when there are
> any updates in your thread. When responding to posts via your newsreader,
> please "Reply to Group" so that others may learn and benefit from your
> issue.
>
> Microsoft engineers can only focus on one issue per thread. Although we
> provide other information for your reference, we recommend you post
> different incidents in different threads to keep the thread clean. In
> doing
> so, it will ensure your issues are resolved in a timely manner.
>
> For urgent issues, you may want to contact Microsoft CSS directly. Please
> check http://support.microsoft.com for regional support phone numbers.
>
> Any input or comments in this thread are highly appreciated.
> ================================================== ====
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: "Jeff Teel" <>
>>References: <>
> <>
>>Subject: Re: Exchange Mail Not Getting Delivered to Address On Certain
> Occasions
>>Date: Tue, 9 Aug 2005 23:43:45 -0500
>>Lines: 199
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>X-RFC2646: Format=Flowed; Original
>>Message-ID: <>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: 206.230.187.18
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msft ngp13.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142953
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Note: Domain names and e-mail addresses are fictitous.
>>
>>1. What does the user is on the Internet on network.edu system mean?
>> The network.edu address is the external system that the user is on for
>>Internet access and e-mail when using OWA on the Small Business Server to
>>forwarded e-mail from their SBS e-mail address back to the
>>e-mail address.
>>
>>2. As you mentioned, the user tries to use the OWA forward the SBS email
> to
>>the network.edu email address, can I assume the user the OWA to access his
>>mailbox in the SBS exchange?
>> Your are correct. They are using OWA to try to forwarded messages from
> the
>>SBS account to an external system () and they are accessing
>>the SBS from the external location which is also network.edu location.
>>
>>3. What's the error message when the user tries to use the OWA forward
>>the
>>SBS email to the network.edu email address? Is there any NDR (Non-Delivery
>>Report)? If yes, Please kindly paste the context in your reply.
>> There are no NDR's when the user tries to forward messages from
>>OWA to their external address () from the same external
>>network but I did notice a DCOM error.
>>
>>Event Type: Error
>>Event Source: DCOM
>>Event Category: None
>>Event ID: 10009
>>Date: 8/9/2005
>>Time: 10:45:21 AM
>>User: N/A
>>Computer: SBSERVER
>>Description:
>>DCOM was unable to communicate with the computer network.com using any of
>>the configured protocols.
>>
>>For more information, see Help and Support Center at
>>http://go.microsoft.com/fwlink/events.asp.
>>
>>
>>4. As you mentioned, you can send mail to that address when you are on
>>the
>>SBS network from Outlook or from OWA and it is delivered promptly. Please
>>check if you can send mail to that address from OWA when you are on the
>>external (Other Internet location, not on the network.edu network
>>environment).
>> I am not able to test sending mail from another location at this time. I
>>don't have access to another Internet provider to be able to perform the
>>test. I do know that I can send e-mail via OWA or Outlook from the
>>External
>>network connection network.edu without issue.
>>
>>
>>5. Can you send mail to other internet email addresses from OWA when you
>>are on the network.edu network environment?
>>Yes.There is not problem in doing that.
>>
>>6. Does this issue occur on all users or certain users? Please try to use
>>other users to check this issue can be reproduced.
>>It does not seem to be user specific. If I am accessing the SBS from the
>>external location (network.edu) and accessing my e-mail via OWA from the
> SBS
>>and send or forward a message to a network.edu e-mail address the messages
>>are not delivered.
>>
>>
>>7. What's your SBS domain SMTP email address?
>>If you want my e-mail address/domain name I will send it but I won't post
> it
>>in the NG. DO you want me to do that?
>>
>>The external user was not able to try the SBS account again today to see
>>if
>>it would forward SBS mail to the external address. It may have been an
> issue
>>with the external system but I seem to recall this happening before. This
>>acount is an account that is not frequently used so I'm not sure.
>>
>>Thanks
>>Jeff
>>
>>================================================ ==========
>>
>>""Nathan Liu [MSFT]"" <v-> wrote in message
>>news:...
>>> Hello Jeff,
>>>
>>> Thank you for posting in the SBS newsgroup.
>>>
>>> According to your description, I understand that the Outlook Web Access
>>> (OWA) cannot forward the SBS mail to the network.edu email address on
>>> the
>>> network.edu network environment. If I have misunderstood your concern,
>>> please don't hesitate to let me know.
>>>
>>> To narrow down this issue, please help me collect more information for
>>> troubleshooting:
>>>
>>> 1. What does the user is on the Internet on network.edu system mean?
>>>
>>> 2. As you mentioned, the user tries to use the OWA forward the SBS
>>> email
>>> to the network.edu email address, can I assume the user the OWA to
>>> access
>>> his mailbox in the SBS exchange?
>>>
>>> 3. What's the error message when the user tries to use the OWA forward
>>> the
>>> SBS email to the network.edu email address? Is there any NDR
> (Non-Delivery
>>> Report)? If yes, Please kindly paste the context in your reply.
>>>
>>> 4. As you mentioned, you can send mail to that address when you are on
>>> the
>>> SBS network from Outlook or from OWA and it is delivered promptly.
>>> Please
>>> check if you can send mail to that address from OWA when you are on the
>>> external (Other Internet location, not on the network.edu network
>>> environment).
>>>
>>> 5. Can you send mail to other internet email addresses from OWA when
>>> you
>>> are on the network.edu network environment?
>>>
>>> 6. Does this issue occur on all users or certain users? Please try to
> use
>>> other users to check this issue can be reproduced.
>>>
>>> 7. What's your SBS domain SMTP email address?
>>>
>>> I am appreciated your time and cooperation. If anything is unclear,
> please
>>> feel free to let me know. I am looking forward to hearing from you.
>>>
>>> Best regards,
>>>
>>> Nathan Liu (MSFT)
>>> Microsoft CSS Online Newsgroup Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>> ================================================== ====
>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>> regarding other Microsoft products, you'd better post in the
> corresponding
>>> newsgroups so that they can be resolved in an efficient and timely
> manner.
>>> You can locate the newsgroup here:
>>> http://www.microsoft.com/communities...s/default.aspx
>>>
>>> When opening a new thread via the web interface, we recommend you check
>>> the
>>> "Notify me of replies" box to receive e-mail notifications when there
>>> are
>>> any updates in your thread. When responding to posts via your
>>> newsreader,
>>> please "Reply to Group" so that others may learn and benefit from your
>>> issue.
>>>
>>> Microsoft engineers can only focus on one issue per thread. Although we
>>> provide other information for your reference, we recommend you post
>>> different incidents in different threads to keep the thread clean. In
>>> doing
>>> so, it will ensure your issues are resolved in a timely manner.
>>>
>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>> Please
>>> check http://support.microsoft.com for regional support phone numbers.
>>>
>>> Any input or comments in this thread are highly appreciated.
>>> ================================================== ====
>>> This posting is provided "AS IS" with no warranties, and confers no
>>> rights.
>>>
>>> --------------------
>>>>From: "Jeff Teel" <>
>>>>Subject: Exchange Mail Not Getting Delivered to Address On Certain
>>> Occasions
>>>>Date: Mon, 8 Aug 2005 17:36:54 -0500
>>>>Lines: 18
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>>X-RFC2646: Format=Flowed; Original
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>>Message-ID: <>
>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>NNTP-Posting-Host: 206.230.187.18
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142523
>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>
>>>>I have a user of our SBS domain that also has an E-mail address/Internet
>>>>access in another location. I'll call their E-mail address
>>> .
>>>>The network.edu domain is where the Internet access is coming from also.
>>>>When the user is on the Internet on network.edu system and using Outlook
>>> Web
>>>>Access attempt to forward SBS mail back to the network.edu address the
>>> mail
>>>>does not get delivered from the SBS to the address. I
>>>>can
>>>>send mail to that address when I'm on the SBS network from Outlook or
> from
>>>>OWA and it is delivered promptly. There are no non delivery returns, any
>>>>errors or any mail stuck in queues in Exchange System Manager that I am
>>>>aware of.
>>>>
>>>>Hopefully this description is clear enough for folks to understand. I'm
>>> not
>>>>sure I understand why it is happening but that's technology!!
>>>>
>>>>Thanks
>>>>Jeff
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>>
>>
>>
>

Hi Jeff,

Thank you for your kind update.

I know them were able to get an Exchange mail to forward to their external
address today without any problem, so let's still monitor it. I appreciate
your taking the time to perform the tests. Please paste your results as
your earliest convenience if the problem persists. I am here waiting for
your updates.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security
================================================== ====
This newsgroup only focuses on SBS technical issues. If you have issues
regarding other Microsoft products, you'd better post in the corresponding
newsgroups so that they can be resolved in an efficient and timely manner.
You can locate the newsgroup here:
http://www.microsoft.com/communities...s/default.aspx

When opening a new thread via the web interface, we recommend you check the
"Notify me of replies" box to receive e-mail notifications when there are
any updates in your thread. When responding to posts via your newsreader,
please "Reply to Group" so that others may learn and benefit from your
issue.

Microsoft engineers can only focus on one issue per thread. Although we
provide other information for your reference, we recommend you post
different incidents in different threads to keep the thread clean. In doing
so, it will ensure your issues are resolved in a timely manner.

For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.

Any input or comments in this thread are highly appreciated.
================================================== ====
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: "Jeff Teel" <>
>References: <>
<>
<>
<>
>Subject: Re: Exchange Mail Not Getting Delivered to Address On Certain
Occasions
>Date: Wed, 10 Aug 2005 16:47:40 -0500
>Lines: 461
>X-Priority: 3
>X-MSMail-Priority: Normal
>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>X-RFC2646: Format=Flowed; Original
>Message-ID: <>
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: 206.230.187.18
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP10.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:143186
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks for the input Nathan.
>
>I'm going to have the user put their account through some more testing
from
>their external location and see if the problem persists. They were able to
>get an Exchange mail to forward to their external address today without
any
>problem so I'm wondering if there was a mail hub problem at the external
>location on Monday that was the cause. It is a large university so the hub
>that the mail was trying to go through may have been overly busy and just
>didn't get through.
>
>Thanks Again
>Jeff
>
>
>""Nathan Liu [MSFT]"" <v-> wrote in message
>news:...
>> Hi Jeff,
>>
>> Thank you for your detailed reply.
>>
>> I. For Event 10009
>> -------------------
>> Based on my research, this Event 10009 is not related to the original
>> issue. Please first refer to the following Microsoft Knowledge Base
>> articles to check known issues:
>>
>> 245197 BUG: COM+ Incorrectly Lets You Configure Datagram Protocol
>> http://support.microsoft.com/?id=245197
>>
>> 242022 INFO: DCOM Does Not Support Any Datagram (UDP) Protocols
>> http://support.microsoft.com/?id=242022
>>
>> If this problem continues, let us try the following steps:
>>
>> 1. Please check if you can ping the computer that mentioned in the DCOM
>> message "DCOM was unable to communicate with the computer network.com
>> using
>> any of the configured protocols".
>>
>> 2. I suspect that the event is generated by a certain of applications
>> running in the background. Let's disable all non-Microsoft services and
>> startup items to see if the error still appears:
>>
>> 1) Run "msconfig".
>> 2) In the Services tab, click "Hide All Microsoft Services" and click
>> "Disable All".
>> 3) In the Startup tab, click "Disable All". Click OK. (This will
>> temporarily prevent third-party programs from running automatically
during
>> start-up.)
>> 4) Restart the computer and keep monitoring it.
>>
>> II. As you mentioned, "If I am accessing the SBS from the external
>> location (network.edu) and accessing my e-mail via OWA from the SBS and
>> send or forward a message to a network.edu e-mail address the messages
are
>> not delivered", "I can send mail to that address when I'm on the SBS
>> network from Outlook or from OWA and it is delivered promptly" and you
can
>> send mail to other internet email addresses from OWA when you are on the
>> network.edu network environment.
>>
>> Please understand the OWA is web-based access the Mailbox of the Exchange
>> 2003 Sever on the SBS 2003 Server, when you send or forward email via
OWA,
>> it will submit the request to the Exchange Server regardless where you
>> access the OWA (Location). Since this issue is rather complicated and
>> location-consuming, to resolve it,
>> we may need more deeper troubleshooting and collect more log, thanks for
>> your understanding.
>>
>> Please perform the below steps to narrow down this issue:
>>
>> 1) When the issue happens again, in the Exchange Server on the SBS
>> Server, please telnet the destination mail server (network.edu) which you
>> cannot send or forward mail to by the following steps.
>>
>> a. Click Start, click Run, type telnet, and then click OK.
>>
>> b. At the Microsoft Telnet command prompt, type open server_name 25, and
>> then press ENTER.
>>
>> c. To verify that you are successfully connected to the SMTP Mail
Service,
>> type helo domain.com, and then press ENTER.
>>
>> d. Type mail from: , and then press ENTER.
>>
>> e. Type rcpt to: , and then press ENTER.
>>
>> f. Type "quit" (without the quotation marks), and then press ENTER two
>> times to close the connection to the server and leave the Telnet session
>> running.
>>
>> For more information about these 6 steps, please refer to the following
>> article.
>>
>> XFOR: Telnet to Port 25 of IMC to Test IMC Communication:
>> http://support.microsoft.com/?id=153119
>>
>> Please let me know the result and capture a screen shot if there is any
>> error during this process and attach it in your reply.
>>
>> 2) To check if the email is delivered out, let the user send or
forward
>> a
>> testing email to the network.edu e-mail address by using OWA from the
>> external location (network.edu), please check in which queue the emails
>> stays (you may not see it if it is delivered). To check this:
>>
>> a. Start Exchange System Manager.
>>
>> b. Use the following path to locate the queues you want to check:
>>
>> Servers\<ServerName>\Protocols\SMTP virtual Server\<SMTP virtual
>> server>\Queues\<Queue>
>>
>> 3). Enable message tracking, let the user send a testing email again and
>> then check the email message under Tools->Message Tracking Center (you
can
>> make a screen capture of the tracking result and attach the picture in
>> your
>> reply). Regarding how to enable Message Tracking, please refer to the
>> following MS KB article:
>>
>> 246856 XADM: How to Enable Message Tracking in Exchange 2000 Server
>> http://support.microsoft.com/?id=246856
>>
>> 4). Enable Diagnostic Logging to determine the root of the transport
>> issue. To enable Diagnostic Logging on the MSExchangeTransport service:
>>
>> a. Start Exchange System Manager.
>>
>> b. Navigate to the server object.
>>
>> c. Right-click <Server object>, and then click Properties.
>>
>> d. Click the Diagnostic Logging tab.
>>
>> e. Under Categories, click MSExchangeTransport.
>>
>> f. Under Logging Level, choose maximum for all the items. Restart the
>> server.
>>
>> g. Let the user send a testing email again and copy all Exchange relative
>> events in Event Viewer.
>>
>> For more information regarding how to troubleshoot Exchange problems,
>> please refer to the following article:
>>
>> General troubleshooting for transport issues in Exchange 2000 Server and
>> in
>> Exchange Server 2003
>> http://support.microsoft.com/?id=257265
>>
>> 5). Enable SMTP logging and gather SMTP log to troubleshoot the issue:
>>
>> A. Open Exchange System Manager, expand Servers -> <Server name> ->
>> Protocols -> SMTP, right-click "Default SMTP Virtual Server" and click
>> Properties.
>>
>> B. Under the General tab, check the option "Enable Logging".
>>
>> C. With "W3C Extended Log File Format", click "Properties".
>>
>> D. Under "General Properties", make sure "Use local time for file naming
>> and rollover" is CHECKED.
>>
>> E. Switch to the "Extended Properties", and then select to enable All the
>> logging Options.
>>
>> F. Click OK to apply the modification.
>>
>> G. Right-click Default SMTP Virtual Server and click Stop.
>>
>> H. Right-click Default SMTP Virtual Server and click Start to restart the
>> SMTP server.
>>
>> I. Reproduce the issue, repeat step G to stop Default SMTP Virtual
Server,
>> copy out or zip the SMTP log files in the
>> "%systemroot%\system32\logfiles\SmtpSvc1" folder, and then restart the
>> "Default SMTP Virtual Server".
>>
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ================================================== ====
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities...s/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
>> the
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>>
>> Any input or comments in this thread are highly appreciated.
>> ================================================== ====
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>> --------------------
>>>From: "Jeff Teel" <>
>>>References: <>
>> <>
>>>Subject: Re: Exchange Mail Not Getting Delivered to Address On Certain
>> Occasions
>>>Date: Tue, 9 Aug 2005 23:43:45 -0500
>>>Lines: 199
>>>X-Priority: 3
>>>X-MSMail-Priority: Normal
>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>X-RFC2646: Format=Flowed; Original
>>>Message-ID: <>
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: 206.230.187.18
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!tk2msft ngp13.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142953
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>Note: Domain names and e-mail addresses are fictitous.
>>>
>>>1. What does the user is on the Internet on network.edu system mean?
>>> The network.edu address is the external system that the user is on for
>>>Internet access and e-mail when using OWA on the Small Business Server to
>>>forwarded e-mail from their SBS e-mail address back to the

>>>e-mail address.
>>>
>>>2. As you mentioned, the user tries to use the OWA forward the SBS email
>> to
>>>the network.edu email address, can I assume the user the OWA to access
his
>>>mailbox in the SBS exchange?
>>> Your are correct. They are using OWA to try to forwarded messages from
>> the
>>>SBS account to an external system () and they are
accessing
>>>the SBS from the external location which is also network.edu location.
>>>
>>>3. What's the error message when the user tries to use the OWA forward
>>>the
>>>SBS email to the network.edu email address? Is there any NDR
(Non-Delivery
>>>Report)? If yes, Please kindly paste the context in your reply.
>>> There are no NDR's when the user tries to forward messages from
>>>OWA to their external address () from the same external
>>>network but I did notice a DCOM error.
>>>
>>>Event Type: Error
>>>Event Source: DCOM
>>>Event Category: None
>>>Event ID: 10009
>>>Date: 8/9/2005
>>>Time: 10:45:21 AM
>>>User: N/A
>>>Computer: SBSERVER
>>>Description:
>>>DCOM was unable to communicate with the computer network.com using any of
>>>the configured protocols.
>>>
>>>For more information, see Help and Support Center at
>>>http://go.microsoft.com/fwlink/events.asp.
>>>
>>>
>>>4. As you mentioned, you can send mail to that address when you are on
>>>the
>>>SBS network from Outlook or from OWA and it is delivered promptly. Please
>>>check if you can send mail to that address from OWA when you are on the
>>>external (Other Internet location, not on the network.edu network
>>>environment).
>>> I am not able to test sending mail from another location at this time. I
>>>don't have access to another Internet provider to be able to perform the
>>>test. I do know that I can send e-mail via OWA or Outlook from the
>>>External
>>>network connection network.edu without issue.
>>>
>>>
>>>5. Can you send mail to other internet email addresses from OWA when you
>>>are on the network.edu network environment?
>>>Yes.There is not problem in doing that.
>>>
>>>6. Does this issue occur on all users or certain users? Please try to
use
>>>other users to check this issue can be reproduced.
>>>It does not seem to be user specific. If I am accessing the SBS from the
>>>external location (network.edu) and accessing my e-mail via OWA from the
>> SBS
>>>and send or forward a message to a network.edu e-mail address the
messages
>>>are not delivered.
>>>
>>>
>>>7. What's your SBS domain SMTP email address?
>>>If you want my e-mail address/domain name I will send it but I won't post
>> it
>>>in the NG. DO you want me to do that?
>>>
>>>The external user was not able to try the SBS account again today to see
>>>if
>>>it would forward SBS mail to the external address. It may have been an
>> issue
>>>with the external system but I seem to recall this happening before. This
>>>acount is an account that is not frequently used so I'm not sure.
>>>
>>>Thanks
>>>Jeff
>>>
>>>=============================================== ===========
>>>
>>>""Nathan Liu [MSFT]"" <v-> wrote in message
>>>news:...
>>>> Hello Jeff,
>>>>
>>>> Thank you for posting in the SBS newsgroup.
>>>>
>>>> According to your description, I understand that the Outlook Web Access
>>>> (OWA) cannot forward the SBS mail to the network.edu email address on
>>>> the
>>>> network.edu network environment. If I have misunderstood your concern,
>>>> please don't hesitate to let me know.
>>>>
>>>> To narrow down this issue, please help me collect more information for
>>>> troubleshooting:
>>>>
>>>> 1. What does the user is on the Internet on network.edu system mean?
>>>>
>>>> 2. As you mentioned, the user tries to use the OWA forward the SBS
>>>> email
>>>> to the network.edu email address, can I assume the user the OWA to
>>>> access
>>>> his mailbox in the SBS exchange?
>>>>
>>>> 3. What's the error message when the user tries to use the OWA forward
>>>> the
>>>> SBS email to the network.edu email address? Is there any NDR
>> (Non-Delivery
>>>> Report)? If yes, Please kindly paste the context in your reply.
>>>>
>>>> 4. As you mentioned, you can send mail to that address when you are on
>>>> the
>>>> SBS network from Outlook or from OWA and it is delivered promptly.
>>>> Please
>>>> check if you can send mail to that address from OWA when you are on the
>>>> external (Other Internet location, not on the network.edu network
>>>> environment).
>>>>
>>>> 5. Can you send mail to other internet email addresses from OWA when
>>>> you
>>>> are on the network.edu network environment?
>>>>
>>>> 6. Does this issue occur on all users or certain users? Please try to
>> use
>>>> other users to check this issue can be reproduced.
>>>>
>>>> 7. What's your SBS domain SMTP email address?
>>>>
>>>> I am appreciated your time and cooperation. If anything is unclear,
>> please
>>>> feel free to let me know. I am looking forward to hearing from you.
>>>>
>>>> Best regards,
>>>>
>>>> Nathan Liu (MSFT)
>>>> Microsoft CSS Online Newsgroup Support
>>>>
>>>> Get Secure! - www.microsoft.com/security
>>>> ================================================== ====
>>>> This newsgroup only focuses on SBS technical issues. If you have issues
>>>> regarding other Microsoft products, you'd better post in the
>> corresponding
>>>> newsgroups so that they can be resolved in an efficient and timely
>> manner.
>>>> You can locate the newsgroup here:
>>>> http://www.microsoft.com/communities...s/default.aspx
>>>>
>>>> When opening a new thread via the web interface, we recommend you check
>>>> the
>>>> "Notify me of replies" box to receive e-mail notifications when there
>>>> are
>>>> any updates in your thread. When responding to posts via your
>>>> newsreader,
>>>> please "Reply to Group" so that others may learn and benefit from your
>>>> issue.
>>>>
>>>> Microsoft engineers can only focus on one issue per thread. Although we
>>>> provide other information for your reference, we recommend you post
>>>> different incidents in different threads to keep the thread clean. In
>>>> doing
>>>> so, it will ensure your issues are resolved in a timely manner.
>>>>
>>>> For urgent issues, you may want to contact Microsoft CSS directly.
>>>> Please
>>>> check http://support.microsoft.com for regional support phone numbers.
>>>>
>>>> Any input or comments in this thread are highly appreciated.
>>>> ================================================== ====
>>>> This posting is provided "AS IS" with no warranties, and confers no
>>>> rights.
>>>>
>>>> --------------------
>>>>>From: "Jeff Teel" <>
>>>>>Subject: Exchange Mail Not Getting Delivered to Address On Certain
>>>> Occasions
>>>>>Date: Mon, 8 Aug 2005 17:36:54 -0500
>>>>>Lines: 18
>>>>>X-Priority: 3
>>>>>X-MSMail-Priority: Normal
>>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2670
>>>>>X-RFC2646: Format=Flowed; Original
>>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2670
>>>>>Message-ID: <>
>>>>>Newsgroups: microsoft.public.windows.server.sbs
>>>>>NNTP-Posting-Host: 206.230.187.18
>>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:142523
>>>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>>>
>>>>>I have a user of our SBS domain that also has an E-mail
address/Internet
>>>>>access in another location. I'll call their E-mail address
>>>> .
>>>>>The network.edu domain is where the Internet access is coming from
also.
>>>>>When the user is on the Internet on network.edu system and using
Outlook
>>>> Web
>>>>>Access attempt to forward SBS mail back to the network.edu address the
>>>> mail
>>>>>does not get delivered from the SBS to the address. I
>>>>>can
>>>>>send mail to that address when I'm on the SBS network from Outlook or
>> from
>>>>>OWA and it is delivered promptly. There are no non delivery returns,
any
>>>>>errors or any mail stuck in queues in Exchange System Manager that I am
>>>>>aware of.
>>>>>
>>>>>Hopefully this description is clear enough for folks to understand. I'm
>>>> not
>>>>>sure I understand why it is happening but that's technology!!
>>>>>
>>>>>Thanks
>>>>>Jeff
>>>>>
>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>
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