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Exchange Sync Issues

 
 
Harry
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Posts: n/a

 
      08-24-2007
Hi, I have SBS2003 SP2, Outlook 2007, ActiveSync 4.2.0.
All has been happily operating for months until yesterday. When I try to
sync via the USB cable I get a message Exchange Server: View Status.
This gives me the following message:
ActiveSync encountered network problems or an internal server error while
synchronizing.
Support Code:85010016

When I run the Troubleshooter for ActiveSync I get the following log:
ActiveSync Troubleshooting Utility version: 4.2.4876.0
Date/Time: 2007/08/24-22:24:58.724
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1
or greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.2.4876
Outlook 0 found
To synchronize e-mail, calendar appointments, and contacts with your PC,
Microsoft Outlook 2000 (or later) must be installed
Exchange server found in Outlook profile 8004010f
Connection to Exchange server okay
PC is not qualified
RNDIS driver has been detected.
Net start - %s
Net start - These Windows services are started:

Net start -

Net start - Application Layer Gateway Service

Net start - Ati HotKey Poller

Net start - Automatic Updates

Net start - COM+ Event System

Net start - COM+ System Application

Net start - Computer Browser

Net start - Cryptographic Services

Net start - DCOM Server Process Launcher

Net start - DHCP Client

Net start - Distributed Link Tracking Client

Net start - Distributed Transaction Coordinator

Net start - DNS Client

Net start - Error Reporting Service

Net start - Event Log

Net start - Firebird Guardian - DefaultInstance

Net start - Firebird Server - DefaultInstance

Net start - Help and Support

Net start - HID Input Service

Net start - HTTP SSL

Net start - IPSEC Services

Net start - Logical Disk Manager

Net start - Machine Debug Manager

Net start - Net Logon

Net start - Network Connections

Net start - Network Location Awareness (NLA)

Net start - Plug and Play

Net start - Print Spooler

Net start - Protected Storage

Net start - Remote Access Connection Manager

Net start - Remote Procedure Call (RPC)

Net start - Remote Registry

Net start - Secondary Logon

Net start - Security Accounts Manager

Net start - Security Center

Net start - Server

Net start - Shell Hardware Detection

Net start - SSDP Discovery Service

Net start - System Event Notification

Net start - System Restore Service

Net start - Task Scheduler

Net start - TCP/IP NetBIOS Helper

Net start - Telephony

Net start - Terminal Services

Net start - Themes

Net start - Trend Micro Client/Server Security Agent Listener

Net start - Trend Micro Client/Server Security Agent Personal Firewall

Net start - Trend Micro Client/Server Security Agent RealTime Scan

Net start - Universal Plug and Play Device Host

Net start - WebClient

Net start - Windows Audio

Net start - Windows Firewall/Internet Connection Sharing (ICS)

Net start - Windows Image Acquisition (WIA)

Net start - Windows Management Instrumentation

Net start - Windows Media Player Network Sharing Service

Net start - Windows Search

Net start - Windows Time

Net start - Wireless Zero Configuration

Net start - Workstation

Net start -

Net start - The command completed successfully.

Net start -

Dumping Route information
Route -
================================================== =========================

Route - Interface List

Route - 0x1 ........................... MS TCP Loopback interface
Route - 0x2 ...00 13 d3 dd 1f 18 ...... Broadcom NetXtreme Gigabit Ethernet
- Packet Scheduler Miniport
Route - 0x30004 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device #6
Route -
================================================== =========================

Route -
================================================== =========================

Route - Active Routes:

Route - Network Destination Netmask Gateway Interface
Metric

Route - 0.0.0.0 0.0.0.0 10.132.1.1 10.132.0.21
10

Route - 10.132.0.0 255.255.0.0 10.132.0.21 10.132.0.21
10

Route - 10.132.0.21 255.255.255.255 127.0.0.1 127.0.0.1
10

Route - 10.255.255.255 255.255.255.255 10.132.0.21 10.132.0.21
10

Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1
1

Route - 169.254.2.0 255.255.255.0 169.254.2.2 169.254.2.2
30

Route - 169.254.2.2 255.255.255.255 127.0.0.1 127.0.0.1
30

Route - 169.254.255.255 255.255.255.255 169.254.2.2 169.254.2.2
30

Route - 224.0.0.0 240.0.0.0 10.132.0.21 10.132.0.21
10

Route - 224.0.0.0 240.0.0.0 169.254.2.2 169.254.2.2
30

Route - 255.255.255.255 255.255.255.255 10.132.0.21 10.132.0.21
1

Route - 255.255.255.255 255.255.255.255 169.254.2.2 169.254.2.2
1

Route - Default Gateway: 10.132.1.1

Route -
================================================== =========================

Route - Persistent Routes:

Route - None

Dumping Ipconfig information
Ipconfig -


Ipconfig - Windows IP Configuration


Ipconfig -


Ipconfig - Host Name . . . . . . . . . . . . : CTHDX5150


Ipconfig - Primary Dns Suffix . . . . . . . : CTH.local


Ipconfig - Node Type . . . . . . . . . . . . : Hybrid


Ipconfig - IP Routing Enabled. . . . . . . . : No


Ipconfig - WINS Proxy Enabled. . . . . . . . : No


Ipconfig - DNS Suffix Search List. . . . . . : CTH.local


Ipconfig - CTH.local


Ipconfig -


Ipconfig - Ethernet adapter Local Area Connection:


Ipconfig -


Ipconfig - Connection-specific DNS Suffix . : CTH.local


Ipconfig - Description . . . . . . . . . . . : Broadcom NetXtreme
Gigabit Ethernet


Ipconfig - Physical Address. . . . . . . . . : 00-13-D3-DD-1F-18


Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes


Ipconfig - Autoconfiguration Enabled . . . . : Yes


Ipconfig - IP Address. . . . . . . . . . . . : 10.132.0.21


Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.0.0


Ipconfig - Default Gateway . . . . . . . . . : 10.132.1.1


Ipconfig - DHCP Server . . . . . . . . . . . : 10.132.1.1


Ipconfig - DNS Servers . . . . . . . . . . . : 10.132.1.1


Ipconfig - Primary WINS Server . . . . . . . : 10.132.1.1


Ipconfig - Lease Obtained. . . . . . . . . . : Thursday, 23 August
2007 7:58:02 p.m.


Ipconfig - Lease Expires . . . . . . . . . . : Friday, 31 August
2007 7:58:02 p.m.


Ipconfig -


Ipconfig - Ethernet adapter Local Area Connection 7:


Ipconfig -


Ipconfig - Connection-specific DNS Suffix . :


Ipconfig - Description . . . . . . . . . . . : Windows Mobile-based
Device #6


Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-E8-00


Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes


Ipconfig - Autoconfiguration Enabled . . . . : Yes


Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.2


Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0


Ipconfig - Default Gateway . . . . . . . . . :


Ipconfig - DHCP Server . . . . . . . . . . . : 169.254.2.1


Ipconfig - Lease Obtained. . . . . . . . . . : Friday, 24 August
2007 10:18:58 p.m.


Ipconfig - Lease Expires . . . . . . . . . . : Sunday, 23 September
2007 10:18:58 p.m.


Dumping LSPs information
LSP - MSAFD Tcpip [TCP/IP]
LSP - MSAFD Tcpip [UDP/IP]
LSP - MSAFD Tcpip [RAW/IP]
LSP - RSVP UDP Service Provider
LSP - RSVP TCP Service Provider
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{66317D7B-248C-42E1-8668-F2B791DFC192}] SEQPACKET 7
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{66317D7B-248C-42E1-8668-F2B791DFC192}] DATAGRAM 7
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{17AA685B-94D3-42AD-9CE1-C2D5C935D9E6}] SEQPACKET 0
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{17AA685B-94D3-42AD-9CE1-C2D5C935D9E6}] DATAGRAM 0
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] SEQPACKET 1
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{7C50D62A-EA49-4978-BA12-7671E818AD6A}] DATAGRAM 1
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] SEQPACKET 2
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_{B11EFB23-9531-4BE0-9A7E-DF5EA58EF2D7}] DATAGRAM 2
Dumping NSPs information
NSP - Tcpip
NSP - NTDS
NSP - Network Location Awareness (NLA) Namespace
Dumping NDIS information
Listing Network Protocols
---Broadcom Advanced Server Program Driver
------Binding Path 1
---------Broadcom NetXtreme Gigabit Ethernet
---Point to Point Protocol Over Ethernet
------Binding Path 1
---------Broadcom NetXtreme Gigabit Ethernet
---Point to Point Tunneling Protocol
---Layer 2 Tunneling Protocol
---Remote Access NDIS WAN Driver
------Binding Path 1
---------Direct Parallel
------Binding Path 2
---------WAN Miniport (PPPOE)
------Binding Path 3
---------WAN Miniport (PPTP)
------Binding Path 4
---------WAN Miniport (L2TP)
------Binding Path 5
---------RAS Async Adapter
---NDIS Usermode I/O Protocol
------Binding Path 1
---------Broadcom NetXtreme Gigabit Ethernet
---Message-oriented TCP/IP Protocol (SMB session)
---WINS Client(TCP/IP) Protocol
------Binding Path 1
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #6
------Binding Path 2
---------Internet Protocol (TCP/IP)
---------Broadcom NetXtreme Gigabit Ethernet
------Binding Path 3
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---Internet Protocol (TCP/IP)
------Binding Path 1
---------Windows Mobile-based Device #6
------Binding Path 2
---------Broadcom NetXtreme Gigabit Ethernet
------Binding Path 3
---------WAN Miniport (IP)
Listing Network Services
---Wireless Zero Configuration
---Steelhead
---Dial-Up Server
---Remote Access Connection Manager
---Dial-Up Client
---File and Printer Sharing for Microsoft Networks
------Binding Path 1
---------Message-oriented TCP/IP Protocol (SMB session)
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #6
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Broadcom NetXtreme Gigabit Ethernet
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---QoS Packet Scheduler
------Binding Path 1
---------Broadcom NetXtreme Gigabit Ethernet
------Binding Path 2
---------WAN Miniport (IP)
---Generic Packet Classifier
---Application Layer Gateway
---NetBIOS Interface
------Binding Path 1
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device #6
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Broadcom NetXtreme Gigabit Ethernet
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---QoS RSVP
Pinging Desktop gateway 10.132.1.1 started
Ping echoed successfully
Pinging Device 169.254.2.2 started
Ping echoed successfully
Attempting to connect to device
Device operating system version 5.1.195
ActiveSync is performing a sync, please wait......
Searching ActiveSync log file
Log start found
No errors found in ActiveSync log file
Exiting

Can anyone help please??


--
Harry
 
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