explorer crashes + win update not working

I've only had this laptop (Toshiba p305-8822) for a couple of weeks now, and
I'm already experiencing all sorts of trouble with Vista...

For starters I get explorer.exe crashes quite frequently, usually when Im on
the internet (using Firefox 3, but its done this with FF2) but also when Im
just trying to browse through folders. Installed adaware and macaffe which
found some suspect programs and files, but only a handful and none of which
really seem to be associated with this problem at all.

The other problem Im having is with Windows Update. I get error 80070422
anytime I try and use it, BUT any time I try and go to Services and enable
Windows Update it automatically puts it back into "disabled" as soon as I'm
out of the properties and back on the Services window. It will not let me
enable it.

At first (after I spent a good deal of time getting rid of the inane asking
permission and useless features) I was kind of excited about having Vista,
but I can't believe its running so poorly already. I'm about ready to go back
to XP, or maybe I should just finally make the jump to Ubuntu.

Most likely culprit: Vundo/ZLOB/SDBot-variant infections, all protected by a
rootkit.

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



zobrizero wrote:
> I've only had this laptop (Toshiba p305-8822) for a couple of weeks now,
> and
> I'm already experiencing all sorts of trouble with Vista...
>
> For starters I get explorer.exe crashes quite frequently, usually when Im
> on
> the internet (using Firefox 3, but its done this with FF2) but also when
> Im
> just trying to browse through folders. Installed adaware and macaffe which
> found some suspect programs and files, but only a handful and none of
> which
> really seem to be associated with this problem at all.
>
> The other problem Im having is with Windows Update. I get error 80070422
> anytime I try and use it, BUT any time I try and go to Services and enable
> Windows Update it automatically puts it back into "disabled" as soon as
> I'm
> out of the properties and back on the Services window. It will not let me
> enable it.
>
> At first (after I spent a good deal of time getting rid of the inane
> asking
> permission and useless features) I was kind of excited about having Vista,
> but I can't believe its running so poorly already. I'm about ready to go
> back to XP, or maybe I should just finally make the jump to Ubuntu.

Thanks for the tips, got HJT and figured out what/where the files were.
Couldnt get rid of them, even with killbox, but eventually figured out to go
into the safe mode and delete them. Everything seems to be working smoothly
now

I can assure you that you're not out of the woods just yet. Post your log
in a new thread in an appropriate forum (not here) for expert assistance.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

zobrizero wrote:
> Thanks for the tips, got HJT and figured out what/where the files were.
> Couldnt get rid of them, even with killbox, but eventually figured out to
> go
> into the safe mode and delete them. Everything seems to be working
> smoothly
> now