explorer errors, program errors, no task manager

New Sony laptop w/ Vista Home Premium has problems. At least once a day my
explorer windows will open and be blank, and I can't fix it without
rebooting. Also, about once a day, some program will cause an error and
close, but there's no rhyme or reason to which program it happens to.
Lastly, when all this happens and anything is frozen, I can tell it to open
task manager, but nothing happens. Any ideas? Stupid Sony told me to
optimize my startup and display settings. Not suprisingly, that did
nothing...

EmilyD;512265 Wrote:
> New Sony laptop w/ Vista Home Premium has problems. At least once a day
> my
> explorer windows will open and be blank, and I can't fix it without
> rebooting. Also, about once a day, some program will cause an error and
> close, but there's no rhyme or reason to which program it happens to.
> Lastly, when all this happens and anything is frozen, I can tell it to
> open
> task manager, but nothing happens. Any ideas? Stupid Sony told me to
> optimize my startup and display settings. Not suprisingly, that did
> nothing...

Hi Emily,

Since this is a new laptop, I would take the thing back to where you
bought it an exchange it for another one.

If for some reason you cannot, you might try doing a Repair Install.
This tutorial will show you how.

http://www.vistax64.com/tutorials/88...all-vista.html

Shawn


--
brink

*There are no dumb questions, just the people that do not ask them.*
OM\")
*Please post feedback to help others.*

Unfortunately I can't return it, as much as I wish I could. Also, it didn't
come with a regular installation DVD, and even the OEM install stuff isn't on
a CD either. I'm going to try to search Sony's tech support stuff about
doing a repair install, see if they hid the files somewhere on my computer
already. Any ideas?
Thanks for the advice!
E D

"brink" wrote:

>
> EmilyD;512265 Wrote:
> > New Sony laptop w/ Vista Home Premium has problems. At least once a day
> > my
> > explorer windows will open and be blank, and I can't fix it without
> > rebooting. Also, about once a day, some program will cause an error and
> > close, but there's no rhyme or reason to which program it happens to.
> > Lastly, when all this happens and anything is frozen, I can tell it to
> > open
> > task manager, but nothing happens. Any ideas? Stupid Sony told me to
> > optimize my startup and display settings. Not suprisingly, that did
> > nothing...
>
> Hi Emily,
>
> Since this is a new laptop, I would take the thing back to where you
> bought it an exchange it for another one.
>
> If for some reason you cannot, you might try doing a Repair Install.
> This tutorial will show you how.
>
> http://www.vistax64.com/tutorials/88...all-vista.html
>
> Shawn
>
>
> --
> brink
>
> *There are no dumb questions, just the people that do not ask them.*
> OM\")
> *Please post feedback to help others.*
>

EmilyD;512785 Wrote:
> Unfortunately I can't return it, as much as I wish I could. Also, it
> didn't
> come with a regular installation DVD, and even the OEM install stuff
> isn't on
> a CD either. I'm going to try to search Sony's tech support stuff about
> doing a repair install, see if they hid the files somewhere on my
> computer
> already. Any ideas?
> Thanks for the advice!
> E D
>

Emily,

Usually you can order the installation CD/DVD from the OEM (Sony) for
just a small S&H fee or sometimes free. You will just need to contact
Sony to see about getting it.

Shawn


--
brink

*There are no dumb questions, just the people that do not ask them.*
OM\")
*Please post feedback to help others.*