Express or Custom for Windows updates.

For the last week I have not been able to click on Express or Custom updates
from the Microsoft update site. Everytime I click one one of them, my
computer will freeze. I re-imaged my computer thinking that was the problem,
so my computer has a clean image. I attemped the re-register of the .dll, as
suggested on a post, to see if that would work and it does not.

Any suggestions?

I am having the exact same problem since I did an automatic update last week
and the WGA was installed on my PC.

I bet when you revisit the auto update page you don't see any logo above the
Express install button either.

I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
the phone with them. I have another appointment for Monday.

So many files have been renamed on my machine by the MS techs and the
problem is still here.

They keep uninstalling Norton Internet Security and trying new things but
still to no avail.

Now Windows Media Player is not working correctly either.

My PC is around 6 months old and I have never had to hard reboot it, yet
since I tried the auto update last week and after all the phone calls I have
had to hard reboot close to 100 times.

If this was any other service I would be complaining to the Managing
Director now but with MS I wouldn't even know how to start complaining.

The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
MS who is prepared to listen and deal with this.

Finally, after my last phone call on Friday last week the MS tech sent me a
link... on how to uninstall Norton Internet Security completely from my
machine.

Glen, I'm glad you made your post as I can now hand on heart say that it's
not just MY PC that is at fault.

MS have to deal with these situations better instead of running riot over
people's PCs and leaving a mess behind them.

If MS sort this particulat issue for me tomorrow morning, I'll post what
they did for me.

Robert Ford

"Glen Patterson" wrote:

> For the last week I have not been able to click on Express or Custom updates
> from the Microsoft update site. Everytime I click one one of them, my
> computer will freeze. I re-imaged my computer thinking that was the problem,
> so my computer has a clean image. I attemped the re-register of the .dll, as
> suggested on a post, to see if that would work and it does not.
>
> Any suggestions?

Robert,

I am glad I am not the only one having this issue.

Let me take a step back and tell you what I noticed a week ago before the
problem. This might help you when you talk with Microsoft.

A week ago I went to do the updates and when I went to the web site it made
me re-install the software to run the updates, it said that I did not have
it. I did not have a choice on whether or not to pass on this.

The only thing that I have on my computer that is third party right now is
Norton Anti-Virus. I did try running the updates before I installed this
software so actually nothing third party was on the machine.

I hope this helps. Keep me posted.

Glen Patterson

"RobertFord" wrote:

> I am having the exact same problem since I did an automatic update last week
> and the WGA was installed on my PC.
>
> I bet when you revisit the auto update page you don't see any logo above the
> Express install button either.
>
> I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
> the phone with them. I have another appointment for Monday.
>
> So many files have been renamed on my machine by the MS techs and the
> problem is still here.
>
> They keep uninstalling Norton Internet Security and trying new things but
> still to no avail.
>
> Now Windows Media Player is not working correctly either.
>
> My PC is around 6 months old and I have never had to hard reboot it, yet
> since I tried the auto update last week and after all the phone calls I have
> had to hard reboot close to 100 times.
>
> If this was any other service I would be complaining to the Managing
> Director now but with MS I wouldn't even know how to start complaining.
>
> The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
> MS who is prepared to listen and deal with this.
>
> Finally, after my last phone call on Friday last week the MS tech sent me a
> link... on how to uninstall Norton Internet Security completely from my
> machine.
>
> Glen, I'm glad you made your post as I can now hand on heart say that it's
> not just MY PC that is at fault.
>
> MS have to deal with these situations better instead of running riot over
> people's PCs and leaving a mess behind them.
>
> If MS sort this particulat issue for me tomorrow morning, I'll post what
> they did for me.
>
> Robert Ford
>
> "Glen Patterson" wrote:
>
> > For the last week I have not been able to click on Express or Custom updates
> > from the Microsoft update site. Everytime I click one one of them, my
> > computer will freeze. I re-imaged my computer thinking that was the problem,
> > so my computer has a clean image. I attemped the re-register of the .dll, as
> > suggested on a post, to see if that would work and it does not.
> >
> > Any suggestions?

Glen,

It's very interesting that you still had the problem when you had no 3rd
party software installed.

You mention having to re-install the software to allow updates. I think this
is in fact not a re-install but a _new_ and additional install for the
Windows Genuine Advantage
http://www.microsoft.com/genuine/dow...yValidate.aspx

On that page there is a "Validate Now" button. My guess is that if you click
on that button your machine will freeze as well.

Anyway, I'll let you know how I get on.

Robert

"Glen Patterson" wrote:

> Robert,
>
> I am glad I am not the only one having this issue.
>
> Let me take a step back and tell you what I noticed a week ago before the
> problem. This might help you when you talk with Microsoft.
>
> A week ago I went to do the updates and when I went to the web site it made
> me re-install the software to run the updates, it said that I did not have
> it. I did not have a choice on whether or not to pass on this.
>
> The only thing that I have on my computer that is third party right now is
> Norton Anti-Virus. I did try running the updates before I installed this
> software so actually nothing third party was on the machine.
>
> I hope this helps. Keep me posted.
>
> Glen Patterson
>
> "RobertFord" wrote:
>
> > I am having the exact same problem since I did an automatic update last week
> > and the WGA was installed on my PC.
> >
> > I bet when you revisit the auto update page you don't see any logo above the
> > Express install button either.
> >
> > I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
> > the phone with them. I have another appointment for Monday.
> >
> > So many files have been renamed on my machine by the MS techs and the
> > problem is still here.
> >
> > They keep uninstalling Norton Internet Security and trying new things but
> > still to no avail.
> >
> > Now Windows Media Player is not working correctly either.
> >
> > My PC is around 6 months old and I have never had to hard reboot it, yet
> > since I tried the auto update last week and after all the phone calls I have
> > had to hard reboot close to 100 times.
> >
> > If this was any other service I would be complaining to the Managing
> > Director now but with MS I wouldn't even know how to start complaining.
> >
> > The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
> > MS who is prepared to listen and deal with this.
> >
> > Finally, after my last phone call on Friday last week the MS tech sent me a
> > link... on how to uninstall Norton Internet Security completely from my
> > machine.
> >
> > Glen, I'm glad you made your post as I can now hand on heart say that it's
> > not just MY PC that is at fault.
> >
> > MS have to deal with these situations better instead of running riot over
> > people's PCs and leaving a mess behind them.
> >
> > If MS sort this particulat issue for me tomorrow morning, I'll post what
> > they did for me.
> >
> > Robert Ford
> >
> > "Glen Patterson" wrote:
> >
> > > For the last week I have not been able to click on Express or Custom updates
> > > from the Microsoft update site. Everytime I click one one of them, my
> > > computer will freeze. I re-imaged my computer thinking that was the problem,
> > > so my computer has a clean image. I attemped the re-register of the .dll, as
> > > suggested on a post, to see if that would work and it does not.
> > >
> > > Any suggestions?

Robert,

I did go to the web site and attempted to validate, and you were correct, it
froze the machine.

If the new 'additional' software is causing this problem to our machines, it
has to be everywhere and users are not aware of if yet.

Thanks.

Glen

"RobertFord" wrote:

> Glen,
>
> It's very interesting that you still had the problem when you had no 3rd
> party software installed.
>
> You mention having to re-install the software to allow updates. I think this
> is in fact not a re-install but a _new_ and additional install for the
> Windows Genuine Advantage
> http://www.microsoft.com/genuine/dow...yValidate.aspx
>
> On that page there is a "Validate Now" button. My guess is that if you click
> on that button your machine will freeze as well.
>
> Anyway, I'll let you know how I get on.
>
> Robert
>
> "Glen Patterson" wrote:
>
> > Robert,
> >
> > I am glad I am not the only one having this issue.
> >
> > Let me take a step back and tell you what I noticed a week ago before the
> > problem. This might help you when you talk with Microsoft.
> >
> > A week ago I went to do the updates and when I went to the web site it made
> > me re-install the software to run the updates, it said that I did not have
> > it. I did not have a choice on whether or not to pass on this.
> >
> > The only thing that I have on my computer that is third party right now is
> > Norton Anti-Virus. I did try running the updates before I installed this
> > software so actually nothing third party was on the machine.
> >
> > I hope this helps. Keep me posted.
> >
> > Glen Patterson
> >
> > "RobertFord" wrote:
> >
> > > I am having the exact same problem since I did an automatic update last week
> > > and the WGA was installed on my PC.
> > >
> > > I bet when you revisit the auto update page you don't see any logo above the
> > > Express install button either.
> > >
> > > I have so far had 3 phone calls with MS techs and spent nearly 4 hours on
> > > the phone with them. I have another appointment for Monday.
> > >
> > > So many files have been renamed on my machine by the MS techs and the
> > > problem is still here.
> > >
> > > They keep uninstalling Norton Internet Security and trying new things but
> > > still to no avail.
> > >
> > > Now Windows Media Player is not working correctly either.
> > >
> > > My PC is around 6 months old and I have never had to hard reboot it, yet
> > > since I tried the auto update last week and after all the phone calls I have
> > > had to hard reboot close to 100 times.
> > >
> > > If this was any other service I would be complaining to the Managing
> > > Director now but with MS I wouldn't even know how to start complaining.
> > >
> > > The case number for my problem is CASE_ID_NUM: SRQ060302600093 for anyone at
> > > MS who is prepared to listen and deal with this.
> > >
> > > Finally, after my last phone call on Friday last week the MS tech sent me a
> > > link... on how to uninstall Norton Internet Security completely from my
> > > machine.
> > >
> > > Glen, I'm glad you made your post as I can now hand on heart say that it's
> > > not just MY PC that is at fault.
> > >
> > > MS have to deal with these situations better instead of running riot over
> > > people's PCs and leaving a mess behind them.
> > >
> > > If MS sort this particulat issue for me tomorrow morning, I'll post what
> > > they did for me.
> > >
> > > Robert Ford
> > >
> > > "Glen Patterson" wrote:
> > >
> > > > For the last week I have not been able to click on Express or Custom updates
> > > > from the Microsoft update site. Everytime I click one one of them, my
> > > > computer will freeze. I re-imaged my computer thinking that was the problem,
> > > > so my computer has a clean image. I attemped the re-register of the .dll, as
> > > > suggested on a post, to see if that would work and it does not.
> > > >
> > > > Any suggestions?

Hi Glen and Robert,
here's a companion in distress....

Glen wrote:

> I did go to the web site and attempted to validate, and you were
> correct, it froze the machine.

Same here.

Robert wrote:

[http://www.microsoft.com/genuine/dow...Validate.aspx]

>> On that page there is a "Validate Now" button. My guess is that if
>> you click on that button your machine will freeze as well.

YES!

And, as Glen noticed, this I can confirm this as well:

>>> A week ago I went to do the updates and when I went to the web
>>> site it made me re-install the software to run the updates, it
>>> said that I did not have it. I did not have a choice on whether or
>>> not to pass on this.

Robert:

>>>> that it's not just MY PC that is at fault.
>>>>
>>>> MS have to deal with these situations better instead of running
>>>> riot over people's PCs and leaving a mess behind them.

Well spoken! Here are my two cents from Germany:
After having tried to install the WGAVT from the Microsoft Update site
on my XP pro machine (the log said "successfully"), but Control Panel /
Software told me "this update has been removed", each click on the
buttons "Fast Search" or "User Defined Search" on the microsort update
site caused the system to immediately freeze. Only a cold restart was
possible.

I then tried all the previously suggested ways to properly install the
WGAVT, and all of them failed, showing the a.m. behaviour.

The last but one try was via wgadiag2.exe; same result as above.


My last (and successful) attempt was to install the WGA thing manually,
and alternative #2 worked, thanks to

news:<BA292DC0-8FE2-430B-AD95->

So WGA KB 8921830 is properly installed on my computer, it appears in
Control Panel / software and in IE's Advanced / Add-Ons list as well.

BUT: As you are experiencing as well, EVERYTIME I click on the buttons
"Fast Search", "User Defined Search" on "Microsoft Update" or any other
"validation button" on a Microsoft web sites (for example in
http://www.microsoft.com/downloads/d...DisplayLang=en)
the whole machine freezes immediately . And no, no third party "tuning"
nor "security" nor pop up blocker tool was running simultaneously!

Slightly becoming mad after three days of trying....
Good luck to both of you (and me, perhaps)
Joachim

Robert and Joachim,

How about this...

I can not run updates for Office 2003.

I go to the appropriate web site to download Microsoft updates. It has me
install Active X. It runs through the process (does not freeze) and comes
back 'not able to install'.

I have never had that happen before.

Something is going on.

Glen

"Joachim Horn" wrote:

> Hi Glen and Robert,
> here's a companion in distress....
>
> Glen wrote:
>
> > I did go to the web site and attempted to validate, and you were
> > correct, it froze the machine.
>
> Same here.
>
> Robert wrote:
>
> [http://www.microsoft.com/genuine/dow...Validate.aspx]
>
> >> On that page there is a "Validate Now" button. My guess is that if
> >> you click on that button your machine will freeze as well.
>
> YES!
>
> And, as Glen noticed, this I can confirm this as well:
>
> >>> A week ago I went to do the updates and when I went to the web
> >>> site it made me re-install the software to run the updates, it
> >>> said that I did not have it. I did not have a choice on whether or
> >>> not to pass on this.
>
> Robert:
>
> >>>> that it's not just MY PC that is at fault.
> >>>>
> >>>> MS have to deal with these situations better instead of running
> >>>> riot over people's PCs and leaving a mess behind them.
>
> Well spoken! Here are my two cents from Germany:
> After having tried to install the WGAVT from the Microsoft Update site
> on my XP pro machine (the log said "successfully"), but Control Panel /
> Software told me "this update has been removed", each click on the
> buttons "Fast Search" or "User Defined Search" on the microsort update
> site caused the system to immediately freeze. Only a cold restart was
> possible.
>
> I then tried all the previously suggested ways to properly install the
> WGAVT, and all of them failed, showing the a.m. behaviour.
>
> The last but one try was via wgadiag2.exe; same result as above.
>
>
> My last (and successful) attempt was to install the WGA thing manually,
> and alternative #2 worked, thanks to
>
> news:<BA292DC0-8FE2-430B-AD95->
>
> So WGA KB 8921830 is properly installed on my computer, it appears in
> Control Panel / software and in IE's Advanced / Add-Ons list as well.
>
> BUT: As you are experiencing as well, EVERYTIME I click on the buttons
> "Fast Search", "User Defined Search" on "Microsoft Update" or any other
> "validation button" on a Microsoft web sites (for example in
> http://www.microsoft.com/downloads/d...DisplayLang=en)
> the whole machine freezes immediately . And no, no third party "tuning"
> nor "security" nor pop up blocker tool was running simultaneously!
>
> Slightly becoming mad after three days of trying....
> Good luck to both of you (and me, perhaps)
> Joachim
>
>

Glen,
I cannot verify this behavior because "_Microsoft_ Update", unlike the
former "_Windows_ Update", automatically includes Office 2003 updates.
But IMHO this freezing effect is caused by the same bug which prohibits
your "individual Office 2003 update.
If I am interpreting my windowsupdate.log correctly, in February there
were several attempts by the former updater to download some files;
maybe these were the Office files as well.
But, as far as I can see it, all actual updates have been downloaded
later in Feb., during the former WGAVT running.

So I am looking forward in fright to the next critical updates...

Joachim


Glen Patterson wrote:
> I can not run updates for Office 2003.
>
> I go to the appropriate web site to download Microsoft updates. It
> has me install Active X. It runs through the process (does not
> freeze) and comes back 'not able to install'.
>
> I have never had that happen before.
>
> Something is going on.
>
> Glen
>
> "Joachim Horn" wrote:
>
>> Hi Glen and Robert,
>> here's a companion in distress....
>>
>> Glen wrote:
>>
>>> I did go to the web site and attempted to validate, and you were
>>> correct, it froze the machine.
>>
>> Same here.
>>
>> Robert wrote:
>>
>> [http://www.microsoft.com/genuine/dow...Validate.aspx]
>>
>>>> On that page there is a "Validate Now" button. My guess is that if
>>>> you click on that button your machine will freeze as well.
>>
>> YES!
>>
>> And, as Glen noticed, this I can confirm this as well:
>>
>>>>> A week ago I went to do the updates and when I went to the web
>>>>> site it made me re-install the software to run the updates, it
>>>>> said that I did not have it. I did not have a choice on whether
>>>>> or not to pass on this.
>>
>> Robert:
>>
>>>>>> that it's not just MY PC that is at fault.
>>>>>>
>>>>>> MS have to deal with these situations better instead of running
>>>>>> riot over people's PCs and leaving a mess behind them.
>>
>> Well spoken! Here are my two cents from Germany:
>> After having tried to install the WGAVT from the Microsoft Update
>> site on my XP pro machine (the log said "successfully"), but
>> Control Panel / Software told me "this update has been removed",
>> each click on the buttons "Fast Search" or "User Defined Search" on
>> the microsort update site caused the system to immediately freeze.
>> Only a cold restart was possible.
>>
>> I then tried all the previously suggested ways to properly install
>> the WGAVT, and all of them failed, showing the a.m. behaviour.
>>
>> The last but one try was via wgadiag2.exe; same result as above.
>>
>>
>> My last (and successful) attempt was to install the WGA thing
>> manually, and alternative #2 worked, thanks to
>>
>> news:<BA292DC0-8FE2-430B-AD95->
>>
>> So WGA KB 8921830 is properly installed on my computer, it appears
>> in Control Panel / software and in IE's Advanced / Add-Ons list as
>> well.
>>
>> BUT: As you are experiencing as well, EVERYTIME I click on the
>> buttons "Fast Search", "User Defined Search" on "Microsoft Update"
>> or any other "validation button" on a Microsoft web sites (for
>> example in
>> http://www.microsoft.com/downloads/d...DisplayLang=en)
>> the whole machine freezes immediately . And no, no third party
>> "tuning" nor "security" nor pop up blocker tool was running
>> simultaneously!
>>
>> Slightly becoming mad after three days of trying....
>> Good luck to both of you (and me, perhaps)
>> Joachim

I was able to run the updates for Office 2003. Not sure what was going on.

You mentioned looking forward in fright for the next critical update.
Hopefully it will fix the problem and probably start a whole new batch of
them.

Glen

"Joachim Horn" wrote:

> Glen,
> I cannot verify this behavior because "_Microsoft_ Update", unlike the
> former "_Windows_ Update", automatically includes Office 2003 updates.
> But IMHO this freezing effect is caused by the same bug which prohibits
> your "individual Office 2003 update.
> If I am interpreting my windowsupdate.log correctly, in February there
> were several attempts by the former updater to download some files;
> maybe these were the Office files as well.
> But, as far as I can see it, all actual updates have been downloaded
> later in Feb., during the former WGAVT running.
>
> So I am looking forward in fright to the next critical updates...
>
> Joachim
>
>
> Glen Patterson wrote:
> > I can not run updates for Office 2003.
> >
> > I go to the appropriate web site to download Microsoft updates. It
> > has me install Active X. It runs through the process (does not
> > freeze) and comes back 'not able to install'.
> >
> > I have never had that happen before.
> >
> > Something is going on.
> >
> > Glen
> >
> > "Joachim Horn" wrote:
> >
> >> Hi Glen and Robert,
> >> here's a companion in distress....
> >>
> >> Glen wrote:
> >>
> >>> I did go to the web site and attempted to validate, and you were
> >>> correct, it froze the machine.
> >>
> >> Same here.
> >>
> >> Robert wrote:
> >>
> >> [http://www.microsoft.com/genuine/dow...Validate.aspx]
> >>
> >>>> On that page there is a "Validate Now" button. My guess is that if
> >>>> you click on that button your machine will freeze as well.
> >>
> >> YES!
> >>
> >> And, as Glen noticed, this I can confirm this as well:
> >>
> >>>>> A week ago I went to do the updates and when I went to the web
> >>>>> site it made me re-install the software to run the updates, it
> >>>>> said that I did not have it. I did not have a choice on whether
> >>>>> or not to pass on this.
> >>
> >> Robert:
> >>
> >>>>>> that it's not just MY PC that is at fault.
> >>>>>>
> >>>>>> MS have to deal with these situations better instead of running
> >>>>>> riot over people's PCs and leaving a mess behind them.
> >>
> >> Well spoken! Here are my two cents from Germany:
> >> After having tried to install the WGAVT from the Microsoft Update
> >> site on my XP pro machine (the log said "successfully"), but
> >> Control Panel / Software told me "this update has been removed",
> >> each click on the buttons "Fast Search" or "User Defined Search" on
> >> the microsort update site caused the system to immediately freeze.
> >> Only a cold restart was possible.
> >>
> >> I then tried all the previously suggested ways to properly install
> >> the WGAVT, and all of them failed, showing the a.m. behaviour.
> >>
> >> The last but one try was via wgadiag2.exe; same result as above.
> >>
> >>
> >> My last (and successful) attempt was to install the WGA thing
> >> manually, and alternative #2 worked, thanks to
> >>
> >> news:<BA292DC0-8FE2-430B-AD95->
> >>
> >> So WGA KB 8921830 is properly installed on my computer, it appears
> >> in Control Panel / software and in IE's Advanced / Add-Ons list as
> >> well.
> >>
> >> BUT: As you are experiencing as well, EVERYTIME I click on the
> >> buttons "Fast Search", "User Defined Search" on "Microsoft Update"
> >> or any other "validation button" on a Microsoft web sites (for
> >> example in
> >> http://www.microsoft.com/downloads/d...DisplayLang=en)
> >> the whole machine freezes immediately . And no, no third party
> >> "tuning" nor "security" nor pop up blocker tool was running
> >> simultaneously!
> >>
> >> Slightly becoming mad after three days of trying....
> >> Good luck to both of you (and me, perhaps)
> >> Joachim
>
>

Hi guys,

Just got off the phone from MS and still no joy.

They tried a couple of things on my PC but still suffers the same freeze as
already mentioned.

They are aware of the problem and are looking for a solution and I have
another telephone appointment booked for tomorrow, in the hope that they find
a solution in the next 24 hours.

BR/ Robert

"Glen Patterson" wrote:

> I was able to run the updates for Office 2003. Not sure what was going on.
>
> You mentioned looking forward in fright for the next critical update.
> Hopefully it will fix the problem and probably start a whole new batch of
> them.
>
> Glen
>
> "Joachim Horn" wrote:
>
> > Glen,
> > I cannot verify this behavior because "_Microsoft_ Update", unlike the
> > former "_Windows_ Update", automatically includes Office 2003 updates.
> > But IMHO this freezing effect is caused by the same bug which prohibits
> > your "individual Office 2003 update.
> > If I am interpreting my windowsupdate.log correctly, in February there
> > were several attempts by the former updater to download some files;
> > maybe these were the Office files as well.
> > But, as far as I can see it, all actual updates have been downloaded
> > later in Feb., during the former WGAVT running.
> >
> > So I am looking forward in fright to the next critical updates...
> >
> > Joachim
> >
> >
> > Glen Patterson wrote:
> > > I can not run updates for Office 2003.
> > >
> > > I go to the appropriate web site to download Microsoft updates. It
> > > has me install Active X. It runs through the process (does not
> > > freeze) and comes back 'not able to install'.
> > >
> > > I have never had that happen before.
> > >
> > > Something is going on.
> > >
> > > Glen
> > >
> > > "Joachim Horn" wrote:
> > >
> > >> Hi Glen and Robert,
> > >> here's a companion in distress....
> > >>
> > >> Glen wrote:
> > >>
> > >>> I did go to the web site and attempted to validate, and you were
> > >>> correct, it froze the machine.
> > >>
> > >> Same here.
> > >>
> > >> Robert wrote:
> > >>
> > >> [http://www.microsoft.com/genuine/dow...Validate.aspx]
> > >>
> > >>>> On that page there is a "Validate Now" button. My guess is that if
> > >>>> you click on that button your machine will freeze as well.
> > >>
> > >> YES!
> > >>
> > >> And, as Glen noticed, this I can confirm this as well:
> > >>
> > >>>>> A week ago I went to do the updates and when I went to the web
> > >>>>> site it made me re-install the software to run the updates, it
> > >>>>> said that I did not have it. I did not have a choice on whether
> > >>>>> or not to pass on this.
> > >>
> > >> Robert:
> > >>
> > >>>>>> that it's not just MY PC that is at fault.
> > >>>>>>
> > >>>>>> MS have to deal with these situations better instead of running
> > >>>>>> riot over people's PCs and leaving a mess behind them.
> > >>
> > >> Well spoken! Here are my two cents from Germany:
> > >> After having tried to install the WGAVT from the Microsoft Update
> > >> site on my XP pro machine (the log said "successfully"), but
> > >> Control Panel / Software told me "this update has been removed",
> > >> each click on the buttons "Fast Search" or "User Defined Search" on
> > >> the microsort update site caused the system to immediately freeze.
> > >> Only a cold restart was possible.
> > >>
> > >> I then tried all the previously suggested ways to properly install
> > >> the WGAVT, and all of them failed, showing the a.m. behaviour.
> > >>
> > >> The last but one try was via wgadiag2.exe; same result as above.
> > >>
> > >>
> > >> My last (and successful) attempt was to install the WGA thing
> > >> manually, and alternative #2 worked, thanks to
> > >>
> > >> news:<BA292DC0-8FE2-430B-AD95->
> > >>
> > >> So WGA KB 8921830 is properly installed on my computer, it appears
> > >> in Control Panel / software and in IE's Advanced / Add-Ons list as
> > >> well.
> > >>
> > >> BUT: As you are experiencing as well, EVERYTIME I click on the
> > >> buttons "Fast Search", "User Defined Search" on "Microsoft Update"
> > >> or any other "validation button" on a Microsoft web sites (for
> > >> example in
> > >> http://www.microsoft.com/downloads/d...DisplayLang=en)
> > >> the whole machine freezes immediately . And no, no third party
> > >> "tuning" nor "security" nor pop up blocker tool was running
> > >> simultaneously!
> > >>
> > >> Slightly becoming mad after three days of trying....
> > >> Good luck to both of you (and me, perhaps)
> > >> Joachim
> >
> >