Failed downloads

My windows update scans for updates and goes thru the process of downloading
the update, either via auto or custom, and all I get is that problem on your
computer is preventing updates from being downloaded or installed. I turned
off the virus controls and nothing changes. I am able to download from other
microsoft sites but not the update site

Craig,


Post the LAST 40 or so lines of the WindowsUpdate.log located in the
WINDOWS directory [folder] into your reply, please.

Which firewall is being used ?
Are there any Security programs installed that monitor ActiveX controls
for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Craig wrote:

> My windows update scans for updates and goes thru the process of downloading
> the update, either via auto or custom, and all I get is that problem on your
> computer is preventing updates from being downloaded or installed. I turned
> off the virus controls and nothing changes. I am able to download from other
> microsoft sites but not the update site
>

This is the log for 1 of the last sessions. Also I am using McaffeeSoftware
for the firewall and virus piece. I am using ie 7 and don't know of any
software monitoring the active x controls
2007-03-07 08:58:20 1192 478 Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2007-03-07 08:58:20 1192 478 Misc = Process: C:\WINDOWS\System32\svchost.exe
2007-03-07 08:58:20 1192 478 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-03-07 08:58:20 1192 478 Service *************
2007-03-07 08:58:20 1192 478 Service ** START ** Service: Service startup
2007-03-07 08:58:20 1192 478 Service *********
2007-03-07 08:58:20 1192 478 Agent * WU client version 5.8.0.2469
2007-03-07 08:58:20 1192 478 Agent * SusClientId =
'52c926d9-c0ec-4470-9ef0-12ccdae0c930'
2007-03-07 08:58:20 1192 478 Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2007-03-07 08:58:20 1192 478 Agent * Access type: No proxy
2007-03-07 08:58:20 1192 478 Agent * Network state: Connected
2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing Windows
Update Agent ***********
2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing global
settings cache ***********
2007-03-07 08:59:05 1192 478 Agent * WSUS server: <NULL>
2007-03-07 08:59:05 1192 478 Agent * WSUS status server: <NULL>
2007-03-07 08:59:05 1192 478 Agent * Target group: (Unassigned Computers)
2007-03-07 08:59:05 1192 478 Agent * Windows Update access disabled: No
2007-03-07 08:59:06 1192 478 DnldMgr Download manager restoring 0 downloads
2007-03-07 08:59:06 1192 478 AU ########### AU: Initializing Automatic
Updates ###########
2007-03-07 08:59:06 1192 478 AU AU setting next detection timeout to
2007-03-07 13:59:06
2007-03-07 08:59:06 1192 478 AU # Approval type: Scheduled (User preference)
2007-03-07 08:59:06 1192 478 AU # Scheduled install day/time: Every day at
13:00
2007-03-07 08:59:06 1192 478 AU # Auto-install minor updates: Yes (User
preference)
2007-03-07 08:59:06 1192 478 AU AU setting pending client directive to
'Install Approval'
2007-03-07 08:59:06 1192 478 AU #############
2007-03-07 08:59:06 1192 478 AU ## START ## AU: Search for updates
2007-03-07 08:59:06 1192 478 AU #########
2007-03-07 08:59:07 1192 478 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:07 1192 6a0 Agent *************
2007-03-07 08:59:07 1192 6a0 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-07 08:59:07 1192 6a0 Agent *********
2007-03-07 08:59:09 1192 6a0 Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-07 08:59:09 1192 6a0 Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default \wusetup.inf
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-07 08:59:10 1192 6a0 Setup * IsUpdateRequired = No
2007-03-07 08:59:12 1192 6a0 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-07 08:59:12 1192 6a0 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
launch client in
2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
200
2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c
2007-03-07 08:59:25 1192 6a0 PT WARNING: faultstring:Fault occurred
2007-03-07 08:59:25 1192 6a0 PT WARNING: ErrorCode:ConfigChanged(2)
2007-03-07 08:59:25 1192 6a0 PT WARNING: Message:

2007-03-07 08:59:25 1192 6a0 PT WARNING:
Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
2007-03-07 08:59:25 1192 6a0 PT WARNING:
ID:87f36226-e395-4d98-a71f-d792b36ef680
2007-03-07 08:59:31 1192 6a0 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-03-07 08:59:31 1192 6a0 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-03-07 08:59:32 1192 6a0 Agent * Added update
{924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
2007-03-07 08:59:32 1192 6a0 Agent * Found 1 updates and 12 categories in
search
2007-03-07 08:59:32 1192 6a0 Report *********** Report: Initializing static
reporting data ***********
2007-03-07 08:59:32 1192 6a0 Report * OS Version = 5.1.2600.2.0.65792
2007-03-07 08:59:32 1192 6a0 Report * Computer Brand = Dell Computer
Corporation
2007-03-07 08:59:32 1192 6a0 Report * Computer Model = Latitude D600

2007-03-07 08:59:32 1192 6a0 Report * Bios Revision = A14
2007-03-07 08:59:32 1192 6a0 Report * Bios Name = Phoenix ROM BIOS PLUS
Version 1.10 A14
2007-03-07 08:59:32 1192 6a0 Report * Bios Release Date =
2004-09-07T00:00:00
2007-03-07 08:59:32 1192 6a0 Report * Locale ID = 1033
2007-03-07 08:59:33 1192 6a0 Agent *********
2007-03-07 08:59:33 1192 6a0 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-07 08:59:33 1192 6a0 Agent *************
2007-03-07 08:59:33 1192 6a0 AU >>## RESUMED ## AU: Search for updates
[CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:33 1192 6a0 AU # 1 updates detected
2007-03-07 08:59:33 1192 6a0 AU #########
2007-03-07 08:59:33 1192 6a0 AU ## END ## AU: Search for updates [CallId
= {FB07ED01-E84F-497D-8C28-303331D13689}]
2007-03-07 08:59:33 1192 6a0 AU #############
2007-03-07 08:59:33 1192 6a0 AU AU setting next detection timeout to
2007-03-08 11:32:59
2007-03-07 08:59:37 1192 6a0 Report REPORT EVENT:
{85E139A9-E346-46E6-8F1F-6857BA89A795} 2007-03-07
08:59:32-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.

"MowGreen [MVP]" wrote:

> Craig,
>
>
> Post the LAST 40 or so lines of the WindowsUpdate.log located in the
> WINDOWS directory [folder] into your reply, please.
>
> Which firewall is being used ?
> Are there any Security programs installed that monitor ActiveX controls
> for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Craig wrote:
>
> > My windows update scans for updates and goes thru the process of downloading
> > the update, either via auto or custom, and all I get is that problem on your
> > computer is preventing updates from being downloaded or installed. I turned
> > off the virus controls and nothing changes. I am able to download from other
> > microsoft sites but not the update site
> >
>

SUS_E_PT_SOAP_CLIENT


SOAP_E_CLIENT The message was malformed or incomplete. No reason to
retry unless problem fixed.

2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
launch client in
2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
0x8024400D, soap client error = 7, soap error code = 300, HTTP status
code = 200
2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c

The above section of the log is documented in this MVPs blog:
http://msmvps.com/blogs/athif/archiv...-0x00012c.aspx

The OS is Windows Server 2003 and it involves a driver, http.sys.
MS offers a resolution for it here -
http://support.microsoft.com/kb/898708

I'd bet that the issue your system is experiencing is also related to a
driver, in this case, from McAfee.
Was McAfee preinstalled on the system by Dell and was the system
previously able to successfully update via the Windows Update site ?

You stated that you " turned off the virus controls ". There are Default
settings that protect Internet Explorer, specifically, BHOs [browser
helper objects], by add-ons.
Between those and the McAfee firewall, that's the most likely place to
look for the root of the issue.

So, open Internet Options in the Control Panel, please.
Click the Programs tab
Click the Manage Add-ons button
The Manage Add-ons window will open
Set the drop down window where it says ' Show: ' to 'Add-ons that have
been used by Internet Explorer '
Click on every Name that states McAfee as the Publisher to highlight
them, then put a mark next to Disable
After you Disable each one click OK
Close Internet Properties by clicking OK.

Now try to access Windows Update
If the system is able to, then it's one of the disabled Add-ons that is
causing the issue. If not, then go back into the Control Panel
Open the Windows Firewall
Put a mark next to 'On', click OK

Now totally disable the McAfee firewall from within the program.
Restart the system and try to access Windows Update.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



Craig wrote:
> This is the log for 1 of the last sessions. Also I am using McaffeeSoftware
> for the firewall and virus piece. I am using ie 7 and don't know of any
> software monitoring the active x controls
> 2007-03-07 08:58:20 1192 478 Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0500) ===========
> 2007-03-07 08:58:20 1192 478 Misc = Process: C:\WINDOWS\System32\svchost.exe
> 2007-03-07 08:58:20 1192 478 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> 2007-03-07 08:58:20 1192 478 Service *************
> 2007-03-07 08:58:20 1192 478 Service ** START ** Service: Service startup
> 2007-03-07 08:58:20 1192 478 Service *********
> 2007-03-07 08:58:20 1192 478 Agent * WU client version 5.8.0.2469
> 2007-03-07 08:58:20 1192 478 Agent * SusClientId =
> '52c926d9-c0ec-4470-9ef0-12ccdae0c930'
> 2007-03-07 08:58:20 1192 478 Agent * Base directory:
> C:\WINDOWS\SoftwareDistribution
> 2007-03-07 08:58:20 1192 478 Agent * Access type: No proxy
> 2007-03-07 08:58:20 1192 478 Agent * Network state: Connected
> 2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing Windows
> Update Agent ***********
> 2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing global
> settings cache ***********
> 2007-03-07 08:59:05 1192 478 Agent * WSUS server: <NULL>
> 2007-03-07 08:59:05 1192 478 Agent * WSUS status server: <NULL>
> 2007-03-07 08:59:05 1192 478 Agent * Target group: (Unassigned Computers)
> 2007-03-07 08:59:05 1192 478 Agent * Windows Update access disabled: No
> 2007-03-07 08:59:06 1192 478 DnldMgr Download manager restoring 0 downloads
> 2007-03-07 08:59:06 1192 478 AU ########### AU: Initializing Automatic
> Updates ###########
> 2007-03-07 08:59:06 1192 478 AU AU setting next detection timeout to
> 2007-03-07 13:59:06
> 2007-03-07 08:59:06 1192 478 AU # Approval type: Scheduled (User preference)
> 2007-03-07 08:59:06 1192 478 AU # Scheduled install day/time: Every day at
> 13:00
> 2007-03-07 08:59:06 1192 478 AU # Auto-install minor updates: Yes (User
> preference)
> 2007-03-07 08:59:06 1192 478 AU AU setting pending client directive to
> 'Install Approval'
> 2007-03-07 08:59:06 1192 478 AU #############
> 2007-03-07 08:59:06 1192 478 AU ## START ## AU: Search for updates
> 2007-03-07 08:59:06 1192 478 AU #########
> 2007-03-07 08:59:07 1192 478 AU <<## SUBMITTED ## AU: Search for updates
> [CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
> 2007-03-07 08:59:07 1192 6a0 Agent *************
> 2007-03-07 08:59:07 1192 6a0 Agent ** START ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2007-03-07 08:59:07 1192 6a0 Agent *********
> 2007-03-07 08:59:09 1192 6a0 Setup *********** Setup: Checking whether
> self-update is required ***********
> 2007-03-07 08:59:09 1192 6a0 Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default \wusetup.inf
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
> 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
> = 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
> 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
> = 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
> = 5.8.0.2469
> 2007-03-07 08:59:10 1192 6a0 Setup * IsUpdateRequired = No
> 2007-03-07 08:59:12 1192 6a0 PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2007-03-07 08:59:12 1192 6a0 PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
> launch client in
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
> 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
> 200
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: faultstring:Fault occurred
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: ErrorCode:ConfigChanged(2)
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: Message:
>
> 2007-03-07 08:59:25 1192 6a0 PT WARNING:
> Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
> 2007-03-07 08:59:25 1192 6a0 PT WARNING:
> ID:87f36226-e395-4d98-a71f-d792b36ef680
> 2007-03-07 08:59:31 1192 6a0 PT +++++++++++ PT: Synchronizing extended
> update info +++++++++++
> 2007-03-07 08:59:31 1192 6a0 PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2007-03-07 08:59:32 1192 6a0 Agent * Added update
> {924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
> 2007-03-07 08:59:32 1192 6a0 Agent * Found 1 updates and 12 categories in
> search
> 2007-03-07 08:59:32 1192 6a0 Report *********** Report: Initializing static
> reporting data ***********
> 2007-03-07 08:59:32 1192 6a0 Report * OS Version = 5.1.2600.2.0.65792
> 2007-03-07 08:59:32 1192 6a0 Report * Computer Brand = Dell Computer
> Corporation
> 2007-03-07 08:59:32 1192 6a0 Report * Computer Model = Latitude D600
>
> 2007-03-07 08:59:32 1192 6a0 Report * Bios Revision = A14
> 2007-03-07 08:59:32 1192 6a0 Report * Bios Name = Phoenix ROM BIOS PLUS
> Version 1.10 A14
> 2007-03-07 08:59:32 1192 6a0 Report * Bios Release Date =
> 2004-09-07T00:00:00
> 2007-03-07 08:59:32 1192 6a0 Report * Locale ID = 1033
> 2007-03-07 08:59:33 1192 6a0 Agent *********
> 2007-03-07 08:59:33 1192 6a0 Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2007-03-07 08:59:33 1192 6a0 Agent *************
> 2007-03-07 08:59:33 1192 6a0 AU >>## RESUMED ## AU: Search for updates
> [CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
> 2007-03-07 08:59:33 1192 6a0 AU # 1 updates detected
> 2007-03-07 08:59:33 1192 6a0 AU #########
> 2007-03-07 08:59:33 1192 6a0 AU ## END ## AU: Search for updates [CallId
> = {FB07ED01-E84F-497D-8C28-303331D13689}]
> 2007-03-07 08:59:33 1192 6a0 AU #############
> 2007-03-07 08:59:33 1192 6a0 AU AU setting next detection timeout to
> 2007-03-08 11:32:59
> 2007-03-07 08:59:37 1192 6a0 Report REPORT EVENT:
> {85E139A9-E346-46E6-8F1F-6857BA89A795} 2007-03-07
> 08:59:32-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
>
> "MowGreen [MVP]" wrote:
>
>
>>Craig,
>>
>>
>>Post the LAST 40 or so lines of the WindowsUpdate.log located in the
>>WINDOWS directory [folder] into your reply, please.
>>
>>Which firewall is being used ?
>>Are there any Security programs installed that monitor ActiveX controls
>>for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Craig wrote:
>>
>>
>>>My windows update scans for updates and goes thru the process of downloading
>>>the update, either via auto or custom, and all I get is that problem on your
>>>computer is preventing updates from being downloaded or installed. I turned
>>>off the virus controls and nothing changes. I am able to download from other
>>>microsoft sites but not the update site
>>>
>>

MowGreen,

I'm also having problems downloading updates. It appears that the relevant
lines from my update log are:

2007-03-08 00:01:02 1092 5a0 Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2007-03-08 00:01:02 1092 5a0 Agent * WARNING: Exit code = 0x80240020
2007-03-08 00:01:02 1092 5a0 Agent *********
2007-03-08 00:01:02 1092 5a0 Agent ** END ** Agent: Installing updates
[CallerId = WindowsUpdate]
2007-03-08 00:01:02 1092 5a0 Agent *************
2007-03-08 00:01:02 1092 5a0 Agent WARNING: WU client failed installing
updates with error 0x80240020
2007-03-08 00:01:02 680 d6c COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2007-03-08 00:01:02 680 d6c COMAPI - Install call failed
2007-03-08 00:01:02 680 d6c COMAPI - Reboot required = No
2007-03-08 00:01:02 680 d6c COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2007-03-08 00:01:02 680 d6c COMAPI ---------
2007-03-08 00:01:02 680 d6c COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2007-03-08 00:01:02 680 d6c COMAPI -------------
2007-03-08 00:01:03 680 db8 COMAPI WARNING: Operation failed due to earlier
error, hr=80240020

Thanks for any help you can provide,

CJ


"MowGreen [MVP]" wrote:

> Craig,
>
>
> Post the LAST 40 or so lines of the WindowsUpdate.log located in the
> WINDOWS directory [folder] into your reply, please.
>
> Which firewall is being used ?
> Are there any Security programs installed that monitor ActiveX controls
> for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Craig wrote:
>
> > My windows update scans for updates and goes thru the process of downloading
> > the update, either via auto or custom, and all I get is that problem on your
> > computer is preventing updates from being downloaded or installed. I turned
> > off the virus controls and nothing changes. I am able to download from other
> > microsoft sites but not the update site
> >
>

Error messages that you may receive when you try to download and install updates from the
Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server:
"0x800704DD," "0x80240020," or both
http://support.microsoft.com/?kbid=910341

When accessing the Update site, you receive the 0x80240020 error.
http://update.microsoft.com/windowsu...=en&IsMu=False

====================================
TaurArian [MS-MVP] 2005-2007 - Australia
====================================
How to make a good post: http://www.dts-l.org/goodpost.htm
Backup and data recovery: http://www.acronis.com/
Enhancing file system performance: http://www.diskeeper.com/defrag.asp


"CJ1966" <> wrote in message
news:411BDF28-806D-409E-9E55-...
| MowGreen,
|
| I'm also having problems downloading updates. It appears that the relevant
| lines from my update log are:
|
| 2007-03-08 00:01:02 1092 5a0 Service WARNING: GetUserTokenFromSessionId
| failed with hr 0x800704dd
| 2007-03-08 00:01:02 1092 5a0 Agent * WARNING: Exit code = 0x80240020
| 2007-03-08 00:01:02 1092 5a0 Agent *********
| 2007-03-08 00:01:02 1092 5a0 Agent ** END ** Agent: Installing updates
| [CallerId = WindowsUpdate]
| 2007-03-08 00:01:02 1092 5a0 Agent *************
| 2007-03-08 00:01:02 1092 5a0 Agent WARNING: WU client failed installing
| updates with error 0x80240020
| 2007-03-08 00:01:02 680 d6c COMAPI >>-- RESUMED -- COMAPI: Install
| [ClientId = WindowsUpdate]
| 2007-03-08 00:01:02 680 d6c COMAPI - Install call failed
| 2007-03-08 00:01:02 680 d6c COMAPI - Reboot required = No
| 2007-03-08 00:01:02 680 d6c COMAPI - WARNING: Exit code = 0x80240FFF;
| Call error code = 0x80240020
| 2007-03-08 00:01:02 680 d6c COMAPI ---------
| 2007-03-08 00:01:02 680 d6c COMAPI -- END -- COMAPI: Install [ClientId =
| WindowsUpdate]
| 2007-03-08 00:01:02 680 d6c COMAPI -------------
| 2007-03-08 00:01:03 680 db8 COMAPI WARNING: Operation failed due to earlier
| error, hr=80240020
|
| Thanks for any help you can provide,
|
| CJ
|
|
| "MowGreen [MVP]" wrote:
|
| > Craig,
| >
| >
| > Post the LAST 40 or so lines of the WindowsUpdate.log located in the
| > WINDOWS directory [folder] into your reply, please.
| >
| > Which firewall is being used ?
| > Are there any Security programs installed that monitor ActiveX controls
| > for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
| >
| >
| > MowGreen [MVP 2003-2007]
| > ===============
| > *-343-* FDNY
| > Never Forgotten
| > ===============
| >
| >
| >
| > Craig wrote:
| >
| > > My windows update scans for updates and goes thru the process of downloading
| > > the update, either via auto or custom, and all I get is that problem on your
| > > computer is preventing updates from being downloaded or installed. I turned
| > > off the virus controls and nothing changes. I am able to download from other
| > > microsoft sites but not the update site
| > >
| >

I will try your sugestions today and see what happens. In answer to your
questions 1) McAfee was not a preinstalled option on my system that is 3
years old and have been doing updates regularly thru the update site.

"MowGreen [MVP]" wrote:

> SUS_E_PT_SOAP_CLIENT
>
>
> SOAP_E_CLIENT The message was malformed or incomplete. No reason to
> retry unless problem fixed.
>
> 2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
> launch client in
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
> 0x8024400D, soap client error = 7, soap error code = 300, HTTP status
> code = 200
> 2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c
>
> The above section of the log is documented in this MVPs blog:
> http://msmvps.com/blogs/athif/archiv...-0x00012c.aspx
>
> The OS is Windows Server 2003 and it involves a driver, http.sys.
> MS offers a resolution for it here -
> http://support.microsoft.com/kb/898708
>
> I'd bet that the issue your system is experiencing is also related to a
> driver, in this case, from McAfee.
> Was McAfee preinstalled on the system by Dell and was the system
> previously able to successfully update via the Windows Update site ?
>
> You stated that you " turned off the virus controls ". There are Default
> settings that protect Internet Explorer, specifically, BHOs [browser
> helper objects], by add-ons.
> Between those and the McAfee firewall, that's the most likely place to
> look for the root of the issue.
>
> So, open Internet Options in the Control Panel, please.
> Click the Programs tab
> Click the Manage Add-ons button
> The Manage Add-ons window will open
> Set the drop down window where it says ' Show: ' to 'Add-ons that have
> been used by Internet Explorer '
> Click on every Name that states McAfee as the Publisher to highlight
> them, then put a mark next to Disable
> After you Disable each one click OK
> Close Internet Properties by clicking OK.
>
> Now try to access Windows Update
> If the system is able to, then it's one of the disabled Add-ons that is
> causing the issue. If not, then go back into the Control Panel
> Open the Windows Firewall
> Put a mark next to 'On', click OK
>
> Now totally disable the McAfee firewall from within the program.
> Restart the system and try to access Windows Update.
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Craig wrote:
> > This is the log for 1 of the last sessions. Also I am using McaffeeSoftware
> > for the firewall and virus piece. I am using ie 7 and don't know of any
> > software monitoring the active x controls
> > 2007-03-07 08:58:20 1192 478 Misc =========== Logging initialized (build:
> > 5.8.0.2469, tz: -0500) ===========
> > 2007-03-07 08:58:20 1192 478 Misc = Process: C:\WINDOWS\System32\svchost.exe
> > 2007-03-07 08:58:20 1192 478 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
> > 2007-03-07 08:58:20 1192 478 Service *************
> > 2007-03-07 08:58:20 1192 478 Service ** START ** Service: Service startup
> > 2007-03-07 08:58:20 1192 478 Service *********
> > 2007-03-07 08:58:20 1192 478 Agent * WU client version 5.8.0.2469
> > 2007-03-07 08:58:20 1192 478 Agent * SusClientId =
> > '52c926d9-c0ec-4470-9ef0-12ccdae0c930'
> > 2007-03-07 08:58:20 1192 478 Agent * Base directory:
> > C:\WINDOWS\SoftwareDistribution
> > 2007-03-07 08:58:20 1192 478 Agent * Access type: No proxy
> > 2007-03-07 08:58:20 1192 478 Agent * Network state: Connected
> > 2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing Windows
> > Update Agent ***********
> > 2007-03-07 08:59:05 1192 478 Agent *********** Agent: Initializing global
> > settings cache ***********
> > 2007-03-07 08:59:05 1192 478 Agent * WSUS server: <NULL>
> > 2007-03-07 08:59:05 1192 478 Agent * WSUS status server: <NULL>
> > 2007-03-07 08:59:05 1192 478 Agent * Target group: (Unassigned Computers)
> > 2007-03-07 08:59:05 1192 478 Agent * Windows Update access disabled: No
> > 2007-03-07 08:59:06 1192 478 DnldMgr Download manager restoring 0 downloads
> > 2007-03-07 08:59:06 1192 478 AU ########### AU: Initializing Automatic
> > Updates ###########
> > 2007-03-07 08:59:06 1192 478 AU AU setting next detection timeout to
> > 2007-03-07 13:59:06
> > 2007-03-07 08:59:06 1192 478 AU # Approval type: Scheduled (User preference)
> > 2007-03-07 08:59:06 1192 478 AU # Scheduled install day/time: Every day at
> > 13:00
> > 2007-03-07 08:59:06 1192 478 AU # Auto-install minor updates: Yes (User
> > preference)
> > 2007-03-07 08:59:06 1192 478 AU AU setting pending client directive to
> > 'Install Approval'
> > 2007-03-07 08:59:06 1192 478 AU #############
> > 2007-03-07 08:59:06 1192 478 AU ## START ## AU: Search for updates
> > 2007-03-07 08:59:06 1192 478 AU #########
> > 2007-03-07 08:59:07 1192 478 AU <<## SUBMITTED ## AU: Search for updates
> > [CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
> > 2007-03-07 08:59:07 1192 6a0 Agent *************
> > 2007-03-07 08:59:07 1192 6a0 Agent ** START ** Agent: Finding updates
> > [CallerId = AutomaticUpdates]
> > 2007-03-07 08:59:07 1192 6a0 Agent *********
> > 2007-03-07 08:59:09 1192 6a0 Setup *********** Setup: Checking whether
> > self-update is required ***********
> > 2007-03-07 08:59:09 1192 6a0 Setup * Inf file:
> > C:\WINDOWS\SoftwareDistribution\SelfUpdate\Default \wusetup.inf
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
> > 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
> > = 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:09 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
> > version = 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
> > 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
> > = 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup Update NOT required for
> > C:\WINDOWS\system32\wuweb.dll: target version = 5.8.0.2469, required version
> > = 5.8.0.2469
> > 2007-03-07 08:59:10 1192 6a0 Setup * IsUpdateRequired = No
> > 2007-03-07 08:59:12 1192 6a0 PT +++++++++++ PT: Synchronizing server
> > updates +++++++++++
> > 2007-03-07 08:59:12 1192 6a0 PT + ServiceId =
> > {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> > https://update.microsoft.com/v6/Clie...ce/client.asmx
> > 2007-03-07 08:59:20 1192 478 AU WARNING: AU found no suitable session to
> > launch client in
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING: SyncUpdates failure, error =
> > 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code =
> > 200
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING: SOAP Fault: 0x00012c
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING: faultstring:Fault occurred
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING: ErrorCode:ConfigChanged(2)
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING: Message:
> >
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING:
> > Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
> > 2007-03-07 08:59:25 1192 6a0 PT WARNING:
> > ID:87f36226-e395-4d98-a71f-d792b36ef680
> > 2007-03-07 08:59:31 1192 6a0 PT +++++++++++ PT: Synchronizing extended
> > update info +++++++++++
> > 2007-03-07 08:59:31 1192 6a0 PT + ServiceId =
> > {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> > https://update.microsoft.com/v6/Clie...ce/client.asmx
> > 2007-03-07 08:59:32 1192 6a0 Agent * Added update
> > {924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
> > 2007-03-07 08:59:32 1192 6a0 Agent * Found 1 updates and 12 categories in
> > search
> > 2007-03-07 08:59:32 1192 6a0 Report *********** Report: Initializing static
> > reporting data ***********
> > 2007-03-07 08:59:32 1192 6a0 Report * OS Version = 5.1.2600.2.0.65792
> > 2007-03-07 08:59:32 1192 6a0 Report * Computer Brand = Dell Computer
> > Corporation
> > 2007-03-07 08:59:32 1192 6a0 Report * Computer Model = Latitude D600
> >
> > 2007-03-07 08:59:32 1192 6a0 Report * Bios Revision = A14
> > 2007-03-07 08:59:32 1192 6a0 Report * Bios Name = Phoenix ROM BIOS PLUS
> > Version 1.10 A14
> > 2007-03-07 08:59:32 1192 6a0 Report * Bios Release Date =
> > 2004-09-07T00:00:00
> > 2007-03-07 08:59:32 1192 6a0 Report * Locale ID = 1033
> > 2007-03-07 08:59:33 1192 6a0 Agent *********
> > 2007-03-07 08:59:33 1192 6a0 Agent ** END ** Agent: Finding updates
> > [CallerId = AutomaticUpdates]
> > 2007-03-07 08:59:33 1192 6a0 Agent *************
> > 2007-03-07 08:59:33 1192 6a0 AU >>## RESUMED ## AU: Search for updates
> > [CallId = {FB07ED01-E84F-497D-8C28-303331D13689}]
> > 2007-03-07 08:59:33 1192 6a0 AU # 1 updates detected
> > 2007-03-07 08:59:33 1192 6a0 AU #########
> > 2007-03-07 08:59:33 1192 6a0 AU ## END ## AU: Search for updates [CallId
> > = {FB07ED01-E84F-497D-8C28-303331D13689}]
> > 2007-03-07 08:59:33 1192 6a0 AU #############
> > 2007-03-07 08:59:33 1192 6a0 AU AU setting next detection timeout to
> > 2007-03-08 11:32:59
> > 2007-03-07 08:59:37 1192 6a0 Report REPORT EVENT:
> > {85E139A9-E346-46E6-8F1F-6857BA89A795} 2007-03-07
> > 08:59:32-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Agent has finished detecting items.
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>Craig,
> >>
> >>
> >>Post the LAST 40 or so lines of the WindowsUpdate.log located in the
> >>WINDOWS directory [folder] into your reply, please.
> >>
> >>Which firewall is being used ?
> >>Are there any Security programs installed that monitor ActiveX controls
> >>for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
> >>
> >>
> >>MowGreen [MVP 2003-2007]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Craig wrote:
> >>
> >>
> >>>My windows update scans for updates and goes thru the process of downloading
> >>>the update, either via auto or custom, and all I get is that problem on your
> >>>computer is preventing updates from being downloaded or installed. I turned
> >>>off the virus controls and nothing changes. I am able to download from other
> >>>microsoft sites but not the update site
> >>>
> >>
>

Please check the first article TaurArian posted, specifically -
http://support.microsoft.com/kb/910341

>> Step 5: Verify that the following registry entries are present

BEFORE making any changes to the registry, STRONGLY suggest you read
this - How to back up, edit, and restore the registry in Windows XP and
Windows Server 2003
http://support.microsoft.com/kb/322756

Better safe, then sorry <w>


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============



TaurArian [MS-MVP] wrote:

> Error messages that you may receive when you try to download and install updates from the
> Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server:
> "0x800704DD," "0x80240020," or both
> http://support.microsoft.com/?kbid=910341
>
> When accessing the Update site, you receive the 0x80240020 error.
> http://update.microsoft.com/windowsu...=en&IsMu=False
>
> ====================================
> TaurArian [MS-MVP] 2005-2007 - Australia
> ====================================
> How to make a good post: http://www.dts-l.org/goodpost.htm
> Backup and data recovery: http://www.acronis.com/
> Enhancing file system performance: http://www.diskeeper.com/defrag.asp
>
>
> "CJ1966" <> wrote in message
> news:411BDF28-806D-409E-9E55-...
> | MowGreen,
> |
> | I'm also having problems downloading updates. It appears that the relevant
> | lines from my update log are:
> |
> | 2007-03-08 00:01:02 1092 5a0 Service WARNING: GetUserTokenFromSessionId
> | failed with hr 0x800704dd
> | 2007-03-08 00:01:02 1092 5a0 Agent * WARNING: Exit code = 0x80240020
> | 2007-03-08 00:01:02 1092 5a0 Agent *********
> | 2007-03-08 00:01:02 1092 5a0 Agent ** END ** Agent: Installing updates
> | [CallerId = WindowsUpdate]
> | 2007-03-08 00:01:02 1092 5a0 Agent *************
> | 2007-03-08 00:01:02 1092 5a0 Agent WARNING: WU client failed installing
> | updates with error 0x80240020
> | 2007-03-08 00:01:02 680 d6c COMAPI >>-- RESUMED -- COMAPI: Install
> | [ClientId = WindowsUpdate]
> | 2007-03-08 00:01:02 680 d6c COMAPI - Install call failed
> | 2007-03-08 00:01:02 680 d6c COMAPI - Reboot required = No
> | 2007-03-08 00:01:02 680 d6c COMAPI - WARNING: Exit code = 0x80240FFF;
> | Call error code = 0x80240020
> | 2007-03-08 00:01:02 680 d6c COMAPI ---------
> | 2007-03-08 00:01:02 680 d6c COMAPI -- END -- COMAPI: Install [ClientId =
> | WindowsUpdate]
> | 2007-03-08 00:01:02 680 d6c COMAPI -------------
> | 2007-03-08 00:01:03 680 db8 COMAPI WARNING: Operation failed due to earlier
> | error, hr=80240020
> |
> | Thanks for any help you can provide,
> |
> | CJ
> |
> |
> | "MowGreen [MVP]" wrote:
> |
> | > Craig,
> | >
> | >
> | > Post the LAST 40 or so lines of the WindowsUpdate.log located in the
> | > WINDOWS directory [folder] into your reply, please.
> | >
> | > Which firewall is being used ?
> | > Are there any Security programs installed that monitor ActiveX controls
> | > for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
> | >
> | >
> | > MowGreen [MVP 2003-2007]
> | > ===============
> | > *-343-* FDNY
> | > Never Forgotten
> | > ===============
> | >
> | >
> | >
> | > Craig wrote:
> | >
> | > > My windows update scans for updates and goes thru the process of downloading
> | > > the update, either via auto or custom, and all I get is that problem on your
> | > > computer is preventing updates from being downloaded or installed. I turned
> | > > off the virus controls and nothing changes. I am able to download from other
> | > > microsoft sites but not the update site
> | > >
> | >
>
>

Well I tried the fix in article http://support.microsoft.com/kb/910341 and
no luck. i get the same message although it does seem to take longer to fail
than before. The Fixe asks to change the registry
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\Notify\SensLogn" and I did find that the SensLogn
was in the Notify_Disable key as well. Here is the last few line from the
log. Any oher ideas?

2007-03-08 21:22:36 2096 f2c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2007-03-08 21:22:36 2096 f2c Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-03-08 21:22:36 2096 f2c Misc = Module: C:\WINDOWS\system32\wuweb.dll
2007-03-08 21:22:36 2096 f2c Setup *********** Setup: Checking whether
self-update is required ***********
2007-03-08 21:22:36 2096 f2c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
2007-03-08 21:22:36 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
version = 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
= 5.8.0.2469
2007-03-08 21:22:37 2096 f2c Setup * IsUpdateRequired = No
2007-03-08 21:22:41 2096 f2c Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2007-03-08 21:22:41 2096 f2c Misc = Process: C:\Program Files\Internet
Explorer\IEXPLORE.EXE
2007-03-08 21:22:41 2096 f2c Misc = Module: C:\WINDOWS\system32\wuapi.dll
2007-03-08 21:22:41 2096 f2c COMAPI -------------
2007-03-08 21:22:41 2096 f2c COMAPI -- START -- COMAPI: Search [ClientId =
WindowsUpdate]
2007-03-08 21:22:41 2096 f2c COMAPI ---------
2007-03-08 21:22:41 2096 f2c COMAPI - Online = Yes; Ignore download
priority = No
2007-03-08 21:22:41 2096 f2c COMAPI - Criteria = "IsInstalled=0 and
IsHidden=1"
2007-03-08 21:22:41 2096 f2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-03-08 21:22:41 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2007-03-08 21:22:41 1336 67c Agent *************
2007-03-08 21:22:41 1336 67c Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2007-03-08 21:22:41 1336 67c Agent *********
2007-03-08 21:22:43 1336 67c Misc WARNING: Failed to find token for SID
S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
2007-03-08 21:22:44 1336 67c PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-03-08 21:22:44 1336 67c PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-03-08 21:22:56 1336 67c Misc WARNING: Failed to find token for SID
S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
2007-03-08 21:23:00 1336 67c Misc WARNING: Failed to find token for SID
S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
2007-03-08 21:23:04 1336 67c Misc WARNING: Failed to find token for SID
S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
2007-03-08 21:23:04 1336 67c PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-03-08 21:23:04 1336 67c PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-03-08 21:23:04 1336 67c Misc WARNING: Failed to find token for SID
S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
2007-03-08 21:23:05 1336 67c Agent * Found 0 updates and 12 categories in
search
2007-03-08 21:23:05 1336 67c Agent *********
2007-03-08 21:23:05 1336 67c Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2007-03-08 21:23:05 1336 67c Agent *************
2007-03-08 21:23:05 2096 f64 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2007-03-08 21:23:05 2096 f64 COMAPI - Updates found = 0
2007-03-08 21:23:05 2096 f64 COMAPI ---------
2007-03-08 21:23:05 2096 f64 COMAPI -- END -- COMAPI: Search [ClientId =
WindowsUpdate]
2007-03-08 21:23:05 2096 f64 COMAPI -------------
2007-03-08 21:23:05 2096 f2c COMAPI -------------
2007-03-08 21:23:05 2096 f2c COMAPI -- START -- COMAPI: Search [ClientId =
WindowsUpdate]
2007-03-08 21:23:05 2096 f2c COMAPI ---------
2007-03-08 21:23:05 2096 f2c COMAPI - Online = No; Ignore download
priority = No
2007-03-08 21:23:05 2096 f2c COMAPI - Criteria = "IsInstalled = 0 and
IsHidden = 0"
2007-03-08 21:23:05 2096 f2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-03-08 21:23:05 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = WindowsUpdate]
2007-03-08 21:23:05 1336 67c Agent *************
2007-03-08 21:23:05 1336 67c Agent ** START ** Agent: Finding updates
[CallerId = WindowsUpdate]
2007-03-08 21:23:05 1336 67c Agent *********
2007-03-08 21:23:15 1336 67c Agent * Added update
{071A1C74-017B-4F09-A650-998B0B28D3C2}.102 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{6384F8AC-4973-4ED9-BC7F-4644507FB001}.100 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{8F771EC5-FCD3-4A6B-ADA6-7D6F0927F080}.102 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{CD3ECAF1-D587-4F24-9B3A-A89F56819036}.100 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{28941B32-98AD-4E95-A2ED-F2DE56817F9E}.103 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{5C69B2BB-A1B8-4097-A19C-3EB4AF5D2577}.104 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
2007-03-08 21:23:15 1336 67c Agent * Added update
{F95A588C-1CA7-4062-9AC8-7F2E80D81FAA}.103 to search result
2007-03-08 21:23:15 1336 67c Agent * Found 8 updates and 12 categories in
search
2007-03-08 21:23:15 1336 67c Agent *********
2007-03-08 21:23:15 1336 67c Agent ** END ** Agent: Finding updates
[CallerId = WindowsUpdate]
2007-03-08 21:23:15 1336 67c Agent *************
2007-03-08 21:23:15 1336 67c Report REPORT EVENT:
{916F7F92-1DEE-4532-A164-7E5066CD3555} 2007-03-08
21:23:05-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
2007-03-08 21:23:15 2096 f64 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = WindowsUpdate]
2007-03-08 21:23:15 2096 f64 COMAPI - Updates found = 8
2007-03-08 21:23:15 2096 f64 COMAPI ---------
2007-03-08 21:23:15 2096 f64 COMAPI -- END -- COMAPI: Search [ClientId =
WindowsUpdate]
2007-03-08 21:23:15 2096 f64 COMAPI -------------
2007-03-08 21:23:22 2096 f2c COMAPI -------------
2007-03-08 21:23:22 2096 f2c COMAPI -- START -- COMAPI: Install [ClientId =
WindowsUpdate]
2007-03-08 21:23:22 2096 f2c COMAPI ---------
2007-03-08 21:23:22 2096 f2c COMAPI - Allow source prompts: Yes; Forced:
No; Force quiet: No
2007-03-08 21:23:22 2096 f2c COMAPI - Updates in request: 1
2007-03-08 21:23:22 2096 f2c COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-03-08 21:23:22 2096 f2c COMAPI - Updates to install = 1
2007-03-08 21:23:22 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = WindowsUpdate]
2007-03-08 21:23:22 1336 54c Agent *************
2007-03-08 21:23:22 1336 54c Agent ** START ** Agent: Installing updates
[CallerId = WindowsUpdate]
2007-03-08 21:23:22 1336 54c Agent *********
2007-03-08 21:23:22 1336 54c Agent * Updates to install = 1
2007-03-08 21:23:22 1336 54c Agent * Title = <NULL>
2007-03-08 21:23:22 1336 54c Agent * UpdateId =
{924F9F95-43C8-94CC-7736-BD0A4E409186}.100
2007-03-08 21:23:22 1336 54c Agent * Bundles 1 updates:
2007-03-08 21:23:22 1336 54c Agent *
{C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100
2007-03-08 21:23:28 1336 54c Service WARNING: GetUserTokenFromSessionId
failed with hr 0x800704dd
2007-03-08 21:23:28 1336 54c Agent * WARNING: Exit code = 0x80240020
2007-03-08 21:23:28 1336 54c Agent *********
2007-03-08 21:23:28 1336 54c Agent ** END ** Agent: Installing updates
[CallerId = WindowsUpdate]
2007-03-08 21:23:28 1336 54c Agent *************
2007-03-08 21:23:28 1336 54c Agent WARNING: WU client failed installing
updates with error 0x80240020
2007-03-08 21:23:28 2096 948 COMAPI >>-- RESUMED -- COMAPI: Install
[ClientId = WindowsUpdate]
2007-03-08 21:23:28 2096 948 COMAPI - Install call failed
2007-03-08 21:23:28 2096 948 COMAPI - Reboot required = No
2007-03-08 21:23:28 2096 948 COMAPI - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80240020
2007-03-08 21:23:28 2096 948 COMAPI ---------
2007-03-08 21:23:28 2096 948 COMAPI -- END -- COMAPI: Install [ClientId =
WindowsUpdate]
2007-03-08 21:23:28 2096 948 COMAPI -------------
2007-03-08 21:23:29 2096 f2c COMAPI WARNING: Operation failed due to earlier
error, hr=80240020



"MowGreen [MVP]" wrote:

> Please check the first article TaurArian posted, specifically -
> http://support.microsoft.com/kb/910341
>
> >> Step 5: Verify that the following registry entries are present
>
> BEFORE making any changes to the registry, STRONGLY suggest you read
> this - How to back up, edit, and restore the registry in Windows XP and
> Windows Server 2003
> http://support.microsoft.com/kb/322756
>
> Better safe, then sorry <w>
>
>
> MowGreen [MVP 2003-2007]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> TaurArian [MS-MVP] wrote:
>
> > Error messages that you may receive when you try to download and install updates from the
> > Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server:
> > "0x800704DD," "0x80240020," or both
> > http://support.microsoft.com/?kbid=910341
> >
> > When accessing the Update site, you receive the 0x80240020 error.
> > http://update.microsoft.com/windowsu...=en&IsMu=False
> >
> > ====================================
> > TaurArian [MS-MVP] 2005-2007 - Australia
> > ====================================
> > How to make a good post: http://www.dts-l.org/goodpost.htm
> > Backup and data recovery: http://www.acronis.com/
> > Enhancing file system performance: http://www.diskeeper.com/defrag.asp
> >
> >
> > "CJ1966" <> wrote in message
> > news:411BDF28-806D-409E-9E55-...
> > | MowGreen,
> > |
> > | I'm also having problems downloading updates. It appears that the relevant
> > | lines from my update log are:
> > |
> > | 2007-03-08 00:01:02 1092 5a0 Service WARNING: GetUserTokenFromSessionId
> > | failed with hr 0x800704dd
> > | 2007-03-08 00:01:02 1092 5a0 Agent * WARNING: Exit code = 0x80240020
> > | 2007-03-08 00:01:02 1092 5a0 Agent *********
> > | 2007-03-08 00:01:02 1092 5a0 Agent ** END ** Agent: Installing updates
> > | [CallerId = WindowsUpdate]
> > | 2007-03-08 00:01:02 1092 5a0 Agent *************
> > | 2007-03-08 00:01:02 1092 5a0 Agent WARNING: WU client failed installing
> > | updates with error 0x80240020
> > | 2007-03-08 00:01:02 680 d6c COMAPI >>-- RESUMED -- COMAPI: Install
> > | [ClientId = WindowsUpdate]
> > | 2007-03-08 00:01:02 680 d6c COMAPI - Install call failed
> > | 2007-03-08 00:01:02 680 d6c COMAPI - Reboot required = No
> > | 2007-03-08 00:01:02 680 d6c COMAPI - WARNING: Exit code = 0x80240FFF;
> > | Call error code = 0x80240020
> > | 2007-03-08 00:01:02 680 d6c COMAPI ---------
> > | 2007-03-08 00:01:02 680 d6c COMAPI -- END -- COMAPI: Install [ClientId =
> > | WindowsUpdate]
> > | 2007-03-08 00:01:02 680 d6c COMAPI -------------
> > | 2007-03-08 00:01:03 680 db8 COMAPI WARNING: Operation failed due to earlier
> > | error, hr=80240020
> > |
> > | Thanks for any help you can provide,
> > |
> > | CJ
> > |
> > |
> > | "MowGreen [MVP]" wrote:
> > |
> > | > Craig,
> > | >
> > | >
> > | > Post the LAST 40 or so lines of the WindowsUpdate.log located in the
> > | > WINDOWS directory [folder] into your reply, please.
> > | >
> > | > Which firewall is being used ?
> > | > Are there any Security programs installed that monitor ActiveX controls
> > | > for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
> > | >
> > | >
> > | > MowGreen [MVP 2003-2007]
> > | > ===============
> > | > *-343-* FDNY
> > | > Never Forgotten
> > | > ===============
> > | >
> > | >
> > | >
> > | > Craig wrote:
> > | >
> > | > > My windows update scans for updates and goes thru the process of downloading
> > | > > the update, either via auto or custom, and all I get is that problem on your
> > | > > computer is preventing updates from being downloaded or installed. I turned
> > | > > off the virus controls and nothing changes. I am able to download from other
> > | > > microsoft sites but not the update site
> > | > >
> > | >
> >
> >
>

Craig,

> I did find that the SensLogn was in the Notify_Disable key as well.

Where is this 'Notify_Disable' key located, Craig ?

0x80240018 operation failed due to missing user token
0x80240020 nteractive user is missing to finish the operation

What the system is experiencing is due to it's inablility to interact
with the WU site as a Trusted or recognized User (e.g Admin).

Are there any other User Accounts on the system with Administrator
rights ? If so, try to use that User Account to obtain and install
updates. If that resolves the issue, then the issue stemmed from a
corrupted User Account.
IF there are no such other User Accounts, suggest creating one to see if
that resolves the issue.

IF that does not resolve the issue, then it's DEFINITELY attributable to
McAfee as it's system issue.


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Craig wrote:

> Well I tried the fix in article http://support.microsoft.com/kb/910341 and
> no luck. i get the same message although it does seem to take longer to fail
> than before. The Fixe asks to change the registry
> "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> NT\CurrentVersion\Winlogon\Notify\SensLogn" and I did find that the SensLogn
> was in the Notify_Disable key as well. Here is the last few line from the
> log. Any oher ideas?
>
> 2007-03-08 21:22:36 2096 f2c Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0500) ===========
> 2007-03-08 21:22:36 2096 f2c Misc = Process: C:\Program Files\Internet
> Explorer\IEXPLORE.EXE
> 2007-03-08 21:22:36 2096 f2c Misc = Module: C:\WINDOWS\system32\wuweb.dll
> 2007-03-08 21:22:36 2096 f2c Setup *********** Setup: Checking whether
> self-update is required ***********
> 2007-03-08 21:22:36 2096 f2c Setup * Inf file:
> C:\WINDOWS\SoftwareDistribution\WebSetup\wusetup.i nf
> 2007-03-08 21:22:36 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\cdm.dll: target version = 5.8.0.2469, required version =
> 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\iuengine.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuapi.dll: target version = 5.8.0.2469, required version
> = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuauclt.exe: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuauclt1.exe: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuaucpl.cpl: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuaueng.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wuaueng1.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
> version = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wups.dll: target version = 5.8.0.2469, required version =
> 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup Update NOT required for
> C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
> = 5.8.0.2469
> 2007-03-08 21:22:37 2096 f2c Setup * IsUpdateRequired = No
> 2007-03-08 21:22:41 2096 f2c Misc =========== Logging initialized (build:
> 5.8.0.2469, tz: -0500) ===========
> 2007-03-08 21:22:41 2096 f2c Misc = Process: C:\Program Files\Internet
> Explorer\IEXPLORE.EXE
> 2007-03-08 21:22:41 2096 f2c Misc = Module: C:\WINDOWS\system32\wuapi.dll
> 2007-03-08 21:22:41 2096 f2c COMAPI -------------
> 2007-03-08 21:22:41 2096 f2c COMAPI -- START -- COMAPI: Search [ClientId =
> WindowsUpdate]
> 2007-03-08 21:22:41 2096 f2c COMAPI ---------
> 2007-03-08 21:22:41 2096 f2c COMAPI - Online = Yes; Ignore download
> priority = No
> 2007-03-08 21:22:41 2096 f2c COMAPI - Criteria = "IsInstalled=0 and
> IsHidden=1"
> 2007-03-08 21:22:41 2096 f2c COMAPI - ServiceID =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-03-08 21:22:41 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2007-03-08 21:22:41 1336 67c Agent *************
> 2007-03-08 21:22:41 1336 67c Agent ** START ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:22:41 1336 67c Agent *********
> 2007-03-08 21:22:43 1336 67c Misc WARNING: Failed to find token for SID
> S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
> 2007-03-08 21:22:44 1336 67c PT +++++++++++ PT: Synchronizing server
> updates +++++++++++
> 2007-03-08 21:22:44 1336 67c PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2007-03-08 21:22:56 1336 67c Misc WARNING: Failed to find token for SID
> S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
> 2007-03-08 21:23:00 1336 67c Misc WARNING: Failed to find token for SID
> S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
> 2007-03-08 21:23:04 1336 67c Misc WARNING: Failed to find token for SID
> S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
> 2007-03-08 21:23:04 1336 67c PT +++++++++++ PT: Synchronizing extended
> update info +++++++++++
> 2007-03-08 21:23:04 1336 67c PT + ServiceId =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
> https://update.microsoft.com/v6/Clie...ce/client.asmx
> 2007-03-08 21:23:04 1336 67c Misc WARNING: Failed to find token for SID
> S-1-5-21-1002108111-3669156233-1465752108-1005 with hr = 80240018.
> 2007-03-08 21:23:05 1336 67c Agent * Found 0 updates and 12 categories in
> search
> 2007-03-08 21:23:05 1336 67c Agent *********
> 2007-03-08 21:23:05 1336 67c Agent ** END ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:23:05 1336 67c Agent *************
> 2007-03-08 21:23:05 2096 f64 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2007-03-08 21:23:05 2096 f64 COMAPI - Updates found = 0
> 2007-03-08 21:23:05 2096 f64 COMAPI ---------
> 2007-03-08 21:23:05 2096 f64 COMAPI -- END -- COMAPI: Search [ClientId =
> WindowsUpdate]
> 2007-03-08 21:23:05 2096 f64 COMAPI -------------
> 2007-03-08 21:23:05 2096 f2c COMAPI -------------
> 2007-03-08 21:23:05 2096 f2c COMAPI -- START -- COMAPI: Search [ClientId =
> WindowsUpdate]
> 2007-03-08 21:23:05 2096 f2c COMAPI ---------
> 2007-03-08 21:23:05 2096 f2c COMAPI - Online = No; Ignore download
> priority = No
> 2007-03-08 21:23:05 2096 f2c COMAPI - Criteria = "IsInstalled = 0 and
> IsHidden = 0"
> 2007-03-08 21:23:05 2096 f2c COMAPI - ServiceID =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-03-08 21:23:05 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2007-03-08 21:23:05 1336 67c Agent *************
> 2007-03-08 21:23:05 1336 67c Agent ** START ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:23:05 1336 67c Agent *********
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {071A1C74-017B-4F09-A650-998B0B28D3C2}.102 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {6384F8AC-4973-4ED9-BC7F-4644507FB001}.100 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {8F771EC5-FCD3-4A6B-ADA6-7D6F0927F080}.102 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {CD3ECAF1-D587-4F24-9B3A-A89F56819036}.100 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {28941B32-98AD-4E95-A2ED-F2DE56817F9E}.103 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {5C69B2BB-A1B8-4097-A19C-3EB4AF5D2577}.104 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {924F9F95-43C8-94CC-7736-BD0A4E409186}.100 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Added update
> {F95A588C-1CA7-4062-9AC8-7F2E80D81FAA}.103 to search result
> 2007-03-08 21:23:15 1336 67c Agent * Found 8 updates and 12 categories in
> search
> 2007-03-08 21:23:15 1336 67c Agent *********
> 2007-03-08 21:23:15 1336 67c Agent ** END ** Agent: Finding updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:23:15 1336 67c Agent *************
> 2007-03-08 21:23:15 1336 67c Report REPORT EVENT:
> {916F7F92-1DEE-4532-A164-7E5066CD3555} 2007-03-08
> 21:23:05-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Agent has finished detecting items.
> 2007-03-08 21:23:15 2096 f64 COMAPI >>-- RESUMED -- COMAPI: Search
> [ClientId = WindowsUpdate]
> 2007-03-08 21:23:15 2096 f64 COMAPI - Updates found = 8
> 2007-03-08 21:23:15 2096 f64 COMAPI ---------
> 2007-03-08 21:23:15 2096 f64 COMAPI -- END -- COMAPI: Search [ClientId =
> WindowsUpdate]
> 2007-03-08 21:23:15 2096 f64 COMAPI -------------
> 2007-03-08 21:23:22 2096 f2c COMAPI -------------
> 2007-03-08 21:23:22 2096 f2c COMAPI -- START -- COMAPI: Install [ClientId =
> WindowsUpdate]
> 2007-03-08 21:23:22 2096 f2c COMAPI ---------
> 2007-03-08 21:23:22 2096 f2c COMAPI - Allow source prompts: Yes; Forced:
> No; Force quiet: No
> 2007-03-08 21:23:22 2096 f2c COMAPI - Updates in request: 1
> 2007-03-08 21:23:22 2096 f2c COMAPI - ServiceID =
> {9482F4B4-E343-43B6-B170-9A65BC822C77}
> 2007-03-08 21:23:22 2096 f2c COMAPI - Updates to install = 1
> 2007-03-08 21:23:22 2096 f2c COMAPI <<-- SUBMITTED -- COMAPI: Install
> [ClientId = WindowsUpdate]
> 2007-03-08 21:23:22 1336 54c Agent *************
> 2007-03-08 21:23:22 1336 54c Agent ** START ** Agent: Installing updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:23:22 1336 54c Agent *********
> 2007-03-08 21:23:22 1336 54c Agent * Updates to install = 1
> 2007-03-08 21:23:22 1336 54c Agent * Title = <NULL>
> 2007-03-08 21:23:22 1336 54c Agent * UpdateId =
> {924F9F95-43C8-94CC-7736-BD0A4E409186}.100
> 2007-03-08 21:23:22 1336 54c Agent * Bundles 1 updates:
> 2007-03-08 21:23:22 1336 54c Agent *
> {C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100
> 2007-03-08 21:23:28 1336 54c Service WARNING: GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2007-03-08 21:23:28 1336 54c Agent * WARNING: Exit code = 0x80240020
> 2007-03-08 21:23:28 1336 54c Agent *********
> 2007-03-08 21:23:28 1336 54c Agent ** END ** Agent: Installing updates
> [CallerId = WindowsUpdate]
> 2007-03-08 21:23:28 1336 54c Agent *************
> 2007-03-08 21:23:28 1336 54c Agent WARNING: WU client failed installing
> updates with error 0x80240020
> 2007-03-08 21:23:28 2096 948 COMAPI >>-- RESUMED -- COMAPI: Install
> [ClientId = WindowsUpdate]
> 2007-03-08 21:23:28 2096 948 COMAPI - Install call failed
> 2007-03-08 21:23:28 2096 948 COMAPI - Reboot required = No
> 2007-03-08 21:23:28 2096 948 COMAPI - WARNING: Exit code = 0x80240FFF;
> Call error code = 0x80240020
> 2007-03-08 21:23:28 2096 948 COMAPI ---------
> 2007-03-08 21:23:28 2096 948 COMAPI -- END -- COMAPI: Install [ClientId =
> WindowsUpdate]
> 2007-03-08 21:23:28 2096 948 COMAPI -------------
> 2007-03-08 21:23:29 2096 f2c COMAPI WARNING: Operation failed due to earlier
> error, hr=80240020
>
>
>
> "MowGreen [MVP]" wrote:
>
>
>>Please check the first article TaurArian posted, specifically -
>>http://support.microsoft.com/kb/910341
>>
>>
>>>>Step 5: Verify that the following registry entries are present
>>
>>BEFORE making any changes to the registry, STRONGLY suggest you read
>>this - How to back up, edit, and restore the registry in Windows XP and
>>Windows Server 2003
>>http://support.microsoft.com/kb/322756
>>
>>Better safe, then sorry <w>
>>
>>
>>MowGreen [MVP 2003-2007]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>TaurArian [MS-MVP] wrote:
>>
>>
>>>Error messages that you may receive when you try to download and install updates from the
>>>Windows Update Web site, from the Microsoft Update Web site, or from a WSUS server:
>>>"0x800704DD," "0x80240020," or both
>>>http://support.microsoft.com/?kbid=910341
>>>
>>>When accessing the Update site, you receive the 0x80240020 error.
>>>http://update.microsoft.com/windowsu...=en&IsMu=False
>>>
>>>====================================
>>>TaurArian [MS-MVP] 2005-2007 - Australia
>>>====================================
>>>How to make a good post: http://www.dts-l.org/goodpost.htm
>>>Backup and data recovery: http://www.acronis.com/
>>>Enhancing file system performance: http://www.diskeeper.com/defrag.asp
>>>
>>>
>>>"CJ1966" <> wrote in message
>>>news:411BDF28-806D-409E-9E55-...
>>>| MowGreen,
>>>|
>>>| I'm also having problems downloading updates. It appears that the relevant
>>>| lines from my update log are:
>>>|
>>>| 2007-03-08 00:01:02 1092 5a0 Service WARNING: GetUserTokenFromSessionId
>>>| failed with hr 0x800704dd
>>>| 2007-03-08 00:01:02 1092 5a0 Agent * WARNING: Exit code = 0x80240020
>>>| 2007-03-08 00:01:02 1092 5a0 Agent *********
>>>| 2007-03-08 00:01:02 1092 5a0 Agent ** END ** Agent: Installing updates
>>>| [CallerId = WindowsUpdate]
>>>| 2007-03-08 00:01:02 1092 5a0 Agent *************
>>>| 2007-03-08 00:01:02 1092 5a0 Agent WARNING: WU client failed installing
>>>| updates with error 0x80240020
>>>| 2007-03-08 00:01:02 680 d6c COMAPI >>-- RESUMED -- COMAPI: Install
>>>| [ClientId = WindowsUpdate]
>>>| 2007-03-08 00:01:02 680 d6c COMAPI - Install call failed
>>>| 2007-03-08 00:01:02 680 d6c COMAPI - Reboot required = No
>>>| 2007-03-08 00:01:02 680 d6c COMAPI - WARNING: Exit code = 0x80240FFF;
>>>| Call error code = 0x80240020
>>>| 2007-03-08 00:01:02 680 d6c COMAPI ---------
>>>| 2007-03-08 00:01:02 680 d6c COMAPI -- END -- COMAPI: Install [ClientId =
>>>| WindowsUpdate]
>>>| 2007-03-08 00:01:02 680 d6c COMAPI -------------
>>>| 2007-03-08 00:01:03 680 db8 COMAPI WARNING: Operation failed due to earlier
>>>| error, hr=80240020
>>>|
>>>| Thanks for any help you can provide,
>>>|
>>>| CJ
>>>|
>>>|
>>>| "MowGreen [MVP]" wrote:
>>>|
>>>| > Craig,
>>>| >
>>>| >
>>>| > Post the LAST 40 or so lines of the WindowsUpdate.log located in the
>>>| > WINDOWS directory [folder] into your reply, please.
>>>| >
>>>| > Which firewall is being used ?
>>>| > Are there any Security programs installed that monitor ActiveX controls
>>>| > for Internet Explorer ? [ex: Spyware Blaster, Spybot, etc]
>>>| >
>>>| >
>>>| > MowGreen [MVP 2003-2007]
>>>| > ===============
>>>| > *-343-* FDNY
>>>| > Never Forgotten
>>>| > ===============
>>>| >
>>>| >
>>>| >
>>>| > Craig wrote:
>>>| >
>>>| > > My windows update scans for updates and goes thru the process of downloading
>>>| > > the update, either via auto or custom, and all I get is that problem on your
>>>| > > computer is preventing updates from being downloaded or installed. I turned
>>>| > > off the virus controls and nothing changes. I am able to download from other
>>>| > > microsoft sites but not the update site
>>>| > >
>>>| >
>>>
>>>
>>