Failed initial registration prevents express upgrade to Vista

Bought a new Gateway system with XP. Upon initial startup, the dialog for
registering Windows XP and the system with Microsoft and with Gateway came up
but failed because my Internet providers domain service was down at the time.
Subsequently, I registered the system by phone with Gateway, and they said
to forget registering XP with Microsoft. Now I am trying to register with
Microsoft
for my free express upgrade to Vista, but Microsoft apparently cannot
validate my XP Certificate of Authenticity because I never initially
registered with them when I first started the system. I can find no way on my
computer system to trigger the registration process. How do I get all this
fixed?

How to obtain assistance from MS Support
http://support.microsoft.com/

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
http://www.dts-l.org/goodpost.htm
Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
Get Safe online: http://www.getsafeonline.org/
(Links to web pages and MSKB Articles are posted for the purposes of keeping the
information current)


"DNL" <> wrote in message
news:A9A59093-ACD0-43CF-8F1A-...
| Bought a new Gateway system with XP. Upon initial startup, the dialog for
| registering Windows XP and the system with Microsoft and with Gateway came up
| but failed because my Internet providers domain service was down at the time.
| Subsequently, I registered the system by phone with Gateway, and they said
| to forget registering XP with Microsoft. Now I am trying to register with
| Microsoft
| for my free express upgrade to Vista, but Microsoft apparently cannot
| validate my XP Certificate of Authenticity because I never initially
| registered with them when I first started the system. I can find no way on my
| computer system to trigger the registration process. How do I get all this
| fixed?

You needed to select "assisted support", then the program, then the country -
then select "email request".

"DNL" wrote:

> Thanks, but I've been there numerous times. I can find no online help there
> about how to register XP once it has already been through the initial startup
> process. It just refers one back to the OEM, which has proved useless
> regarding this issue. I also wrote online to Microsoft Customer Service, and
> they just referred me to the expressupgrade web site, which is where I get
> rejected for an invalid COA. So I am going in circles on this one trying to
> get real help that gets the problem fixed. There just appears to be no
> available Microsoft phone number or web site to register XP installed by an
> OEM, other than the scripted connection during the intial activation upon
> startup -- which in my case failed because my Internet provider's domain
> servers were down at the time.
>
> "TaurArian [MS-MVP]" wrote:
>
> > How to obtain assistance from MS Support
> > http://support.microsoft.com/
> >
> > --
> >
> > ==================================
> > TaurArian [MS-MVP] 2005-2007 - Australia
> > ==================================
> > http://www.dts-l.org/goodpost.htm
> > Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
> > Get Safe online: http://www.getsafeonline.org/
> > (Links to web pages and MSKB Articles are posted for the purposes of keeping the
> > information current)
> >
> >
> > "DNL" <> wrote in message
> > news:A9A59093-ACD0-43CF-8F1A-...
> > | Bought a new Gateway system with XP. Upon initial startup, the dialog for
> > | registering Windows XP and the system with Microsoft and with Gateway came up
> > | but failed because my Internet providers domain service was down at the time.
> > | Subsequently, I registered the system by phone with Gateway, and they said
> > | to forget registering XP with Microsoft. Now I am trying to register with
> > | Microsoft
> > | for my free express upgrade to Vista, but Microsoft apparently cannot
> > | validate my XP Certificate of Authenticity because I never initially
> > | registered with them when I first started the system. I can find no way on my
> > | computer system to trigger the registration process. How do I get all this
> > | fixed?
> >
> >
> >

Try posting to this forum instead of this Windows Update-specific newsgroup:
http://forums.microsoft.com/Genuine/...1004&SiteID=25
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)

Chip wrote:
> I purchased the upgrade to VISTA and have an Upgrade Redemption Form. The
> website is NOT working correctly! I keep getting weird messages for am
> asked
> to pay for the product again! Please help.
>
> Chris Milligan
>
> "TaurArian" wrote:
>
>> You needed to select "assisted support", then the program, then the
>> country - then select "email request".
>>
>> "DNL" wrote:
>>
>>> Thanks, but I've been there numerous times. I can find no online help
>>> there about how to register XP once it has already been through the
>>> initial startup process. It just refers one back to the OEM, which has
>>> proved useless regarding this issue. I also wrote online to Microsoft
>>> Customer Service, and they just referred me to the expressupgrade web
>>> site, which is where I get rejected for an invalid COA. So I am going
>>> in
>>> circles on this one trying to get real help that gets the problem fixed.
>>> There just appears to be no available Microsoft phone number or web site
>>> to register XP installed by an OEM, other than the scripted connection
>>> during the intial activation upon startup -- which in my case failed
>>> because my Internet provider's domain servers were down at the time.
>>>
>>> "TaurArian [MS-MVP]" wrote:
>>>
>>>> How to obtain assistance from MS Support
>>>> http://support.microsoft.com/
>>>>
>>>> --
>>>>
>>>> ==================================
>>>> TaurArian [MS-MVP] 2005-2007 - Australia
>>>> ==================================
>>>> http://www.dts-l.org/goodpost.htm
>>>> Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
>>>> Get Safe online: http://www.getsafeonline.org/
>>>> (Links to web pages and MSKB Articles are posted for the purposes of
>>>> keeping the information current)
>>>>
>>>>
>>>> "DNL" <> wrote in message
>>>> news:A9A59093-ACD0-43CF-8F1A-...
>>>>> Bought a new Gateway system with XP. Upon initial startup, the dialog
>>>>> for registering Windows XP and the system with Microsoft and with
>>>>> Gateway came up but failed because my Internet providers domain
>>>>> service
>>>>> was down at the time. Subsequently, I registered the system by phone
>>>>> with Gateway, and they said to forget registering XP with Microsoft.
>>>>> Now I am trying to register with Microsoft
>>>>> for my free express upgrade to Vista, but Microsoft apparently cannot
>>>>> validate my XP Certificate of Authenticity because I never initially
>>>>> registered with them when I first started the system. I can find no
>>>>> way
>>>>> on my computer system to trigger the registration process. How do I
>>>>> get
>>>>> all this fixed?