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failed instal of updates

 
 
Andrew
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      10-21-2008
just got a new laptop. It logged on to Windows update (Vista home premium)
downloaded 3 updates then restarted. 2 updates installed. The third update
shows 0% installed and restarts every couple of minutes. Any suggestions how
I get it to behave normally
--
Andrew
 
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MowGreen [MVP]
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      10-21-2008
Is the 3rd update KB937287 ? If yes, see:

The update is not installed successfully, you receive a message, and the
computer restarts when you try to install an update in Windows Vista
http://support.microsoft.com/kb/949358

IF the problematic update is KB937287 you can stop the Windows Update
service [Start > Run > type in net stop wuauserv
Click OK or press Enter], delete the contents of
WINDOWS\SoftwareDistrbution\Download <--- this subfolder
[Show hidden files, folders, and system files -
http://www.bleepingcomputer.com/tuto...l62.html#vista ]

manually download the update and *save* it -

Windows Vista x86-based systems
http://www.microsoft.com/downloads/d...DisplayLang=en

Once the download completes close all open programs and browsers.
*** Install NO other update besides KB937287 ***

*Right* click Windows6.0-KB937287-v2-x86.msu and choose 'Run as
administrator'. Follow the prompts to allow it to run.
Restart the system.
Did that get it installed ? If not, then since this is a brand new
system and still under warranty, contact the manufacturer. They are
supposed to provide support for these issues as it's *their* OEM version
of Windows that is installed.


MowGreen [MVP 2003-2009]
===============
*-343-* FDNY
Never Forgotten
===============



Andrew wrote:

> just got a new laptop. It logged on to Windows update (Vista home premium)
> downloaded 3 updates then restarted. 2 updates installed. The third update
> shows 0% installed and restarts every couple of minutes. Any suggestions how
> I get it to behave normally

 
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