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Failed to install Windows Updates...

 
 
Sebbyboy23
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      05-11-2006
The windows update program won't update...
and the more I don't do anything about it, the more i accumulate update to do
there is no error message, it is just that after downloading the update, it
is written
(impossible d'installer les mises a jour correctement) ¨impossible to
install update¨
and it lists all the failed update (kb913580)(kb908531)(kb912812)and kb911562)
and it ask to restart the computer.
if I restart, il will again tell me that there are updates to download and
install....

What should I do?
Thanks

 
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Maurice N ~ MVP
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      05-11-2006
Bonjour,

In your next reply here, be sure to say which Windows version (& service pack) you have, plus the Error code at Windows Update.

FIRST:
If you have Windows XP, these are suggested steps to clean up after a failed Windows Update attempt.

Housekeeping and cleanup steps:
Bring up Windows Explorer / Tools / Folder Options/ select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.
Next, un-check Hide extensions for known file types.
Next un-check Hide protected operating system files.

Use Windows Explorer. Go to C:\Windows\System32

If you have a sub-folder called * Catroot2 * (not Catroot) rename the
folder to CR2OLD. Or delete everything in that folder. Just make sure you do the right one.

(to clean up downloaded files for Automatic updates / Windows Update)
From main Windows Start menu, select RUN, type in
CMD <Enter-key>

type in
net stop wuauserv <Enter-key>

Go to Windows Explorer.
Look on your system drive (usually C ) and look at the Windows folder name. Like Windows or WINNT.
Modify following as appropriate.
If your Windows folder is C:\Windows. Look at this folder
C:\Windows\SoftwareDistribution\Download

If you find files in there, delete them. That folder is where files are stored from W U downloads.

Go back to Command prompt window.
type in
net start wuauserv <Enter-key>

EXIT <Enter-key>


SECOND:
Go back to Windows Update, but then select View update history. (When you first get to website for Microsoft Update-Windows Update, look at left-hand column, under Options. Press "Review your update history".)
If this is on V6 of Windows Update, you should be able to click on that error note (the red X), and see some info.


THIRD:
Other suggestion: In Internet Explorer browser > main menu /Tools/Internet Options >

Security Tab/ click on green icon Trusted Sites/click Sites button.
Click "Require server verification (https for all sites in this zone" to *clear* the selection.

In the "Add this Web site to the zone:" field, add these entries to list of "Trusted Sites" --

type
http://download.windowsupdate.com (click Add)

http://windowsupdate.microsoft.com

http://update.microsoft.com

Click OK. Apply changes.

--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----


"Sebbyboy23" <> wrote in message news:5C0B03C1-00C4-4677-8168-...
> The windows update program won't update...
> and the more I don't do anything about it, the more i accumulate update to do
> there is no error message, it is just that after downloading the update, it
> is written
> (impossible d'installer les mises a jour correctement) ¨impossible to
> install update¨
> and it lists all the failed update (kb913580)(kb908531)(kb912812)and kb911562)
> and it ask to restart the computer.
> if I restart, il will again tell me that there are updates to download and
> install....
>
> What should I do?
> Thanks
>

 
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