Failed Installation of Critical Updates

Trying to do critical updates - all four failed
Security Update for Windows XP (KB873339)
Security Update for Windows XP (KB885835)
Critical Update for Windows XP (KB886185)
Security Update for Windows XP (KB885836)

with error 8007057

Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
- up to no all patches and updates have worked fine. Tried going back to a
restore point but same error.

cheers

mark

See if the steps laid out here resolve the issue :

http://v5.windowsupdate.microsoft.co...cleid=13&ln=en

MowGreen [MVP]
===============
*-343-* FDNY
Never Forgotten
===============


mark8023 wrote:
> Trying to do critical updates - all four failed
> Security Update for Windows XP (KB873339)
> Security Update for Windows XP (KB885835)
> Critical Update for Windows XP (KB886185)
> Security Update for Windows XP (KB885836)
>
> with error 8007057
>
> Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
> - up to no all patches and updates have worked fine. Tried going back to a
> restore point but same error.
>
> cheers
>
> mark

Nope, it didn't work. Here is a screenshot of the error message:

http://www.csupomona.edu/~leeli/WinUpdateError.JPG

"MowGreen [MVP]" wrote:

> See if the steps laid out here resolve the issue :
>
> http://v5.windowsupdate.microsoft.co...cleid=13&ln=en
>
> MowGreen [MVP]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> mark8023 wrote:
> > Trying to do critical updates - all four failed
> > Security Update for Windows XP (KB873339)
> > Security Update for Windows XP (KB885835)
> > Critical Update for Windows XP (KB886185)
> > Security Update for Windows XP (KB885836)
> >
> > with error 8007057
> >
> > Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
> > - up to no all patches and updates have worked fine. Tried going back to a
> > restore point but same error.
> >
> > cheers
> >
> > mark
>

mark8023 wrote:

> Trying to do critical updates - all four failed
> Security Update for Windows XP (KB873339)
> Security Update for Windows XP (KB885835)
> Critical Update for Windows XP (KB886185)
> Security Update for Windows XP (KB885836)
>
> with error 8007057
>
> Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
> - up to no all patches and updates have worked fine. Tried going back to a
> restore point but same error.
Hi

It looks like one digit is missing from your error number, it is
supposed to be 8 of them.

From Start/Run run this exact command:

notepad %windir%\windowsupdate.log

See if you can find any clues and/or error massages/numbers there and
post e.g. the last 30 lines of that log here.



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Here are the errors from the log file:

2004-12-18 23:02:12-0800 1084 550 validate updates before Install
2004-12-18 23:02:13-0800 1084 550 prune update list before Install
2004-12-18 23:02:13-0800 1084 550 GetUserTokenFromSessionId failed with hr
0x800704dd
2004-12-18 23:02:13-0800 1084 550 WU client failed installing updates with
error 0x80240020
2004-12-18 23:02:13-0800 1084 550 WU client calls back to install call
{F583D5BD-17A2-4BE6-9351-C98A3A146B0D} with code Call failed and error
0x80240020
2004-12-18 23:02:13-0800 1084 550 WU client completed and deleted call
{F583D5BD-17A2-4BE6-9351-C98A3A146B0D}
2004-12-18 23:02:14-0800 3800 90 Operation completed due to earlier error.
(hr=80240020)
2004-12-18 23:02:15-0800 1084 460 ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2004-12-18 23:02:15-0800 3800 90 ISusInternal:isconnectCall failed,
hr=8024000C
2004-12-18 23:02:15-0800 1084 420 AU received event of 1
2004-12-18 23:02:15-0800 1084 420 GetUserTokenFromSessionId failed with hr
0x800704dd
2004-12-18 23:02:24-0800 1084 d5c WU client persisted 1 download calls
2004-12-18 23:02:25-0800 1084 d5c WU client persisted 1 download calls
2004-12-18 23:02:25-0800 1084 d5c WU client persisted 1 download calls
2004-12-18 23:02:25-0800 1084 d5c WU client persisted 1 download calls
2004-12-18 23:02:25-0800 1084 d5c WU client persisted 1 download calls
2004-12-18 23:02:25-0800 1084 550 Download complete for all calls
2004-12-18 23:02:25-0800 1084 550 Setting AU scheduled install time to
2004-12-20 07:00:00
2004-12-18 23:02:25-0800 1084 d5c REPORT EVENT:
{65648154-3F3D-413C-B359-CE616A397F9E} 80 2004-12-18
23:02:00-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0

"Torgeir Bakken (MVP)" wrote:

> mark8023 wrote:
>
> > Trying to do critical updates - all four failed
> > Security Update for Windows XP (KB873339)
> > Security Update for Windows XP (KB885835)
> > Critical Update for Windows XP (KB886185)
> > Security Update for Windows XP (KB885836)
> >
> > with error 8007057
> >
> > Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
> > - up to no all patches and updates have worked fine. Tried going back to a
> > restore point but same error.
> Hi
>
> It looks like one digit is missing from your error number, it is
> supposed to be 8 of them.
>
> From Start/Run run this exact command:
>
> notepad %windir%\windowsupdate.log
>
> See if you can find any clues and/or error massages/numbers there and
> post e.g. the last 30 lines of that log here.
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

pkl2k wrote:

> Here are the errors from the log file:
>
> 2004-12-18 23:02:13-0800 1084 550 GetUserTokenFromSessionId
> failed with hr 0x800704dd
> 2004-12-18 23:02:13-0800 1084 550 WU client failed installing
> updates with error 0x80240020
Hi

Error 0x800704dd is

Error_Not_Logged_On to network


Error 0x80240020 is

SUS_E_NO_INTERACTIVE_USER
interactive user is missing to finish the operation

Those errors have been reported several times before in the newsgroups,
and the suggested repair tips have not worked.

I suggest you install the updates manually.

To find the downloads, you can do like this:

Add the KB number behind the URL http://support.microsoft.com/kb/,
like this:

http://support.microsoft.com/kb/873339

Then select the security bulletin link for "IT Professionals", and you
will find the link for manual download of the update.


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

"pkl2k" <> wrote in message
news:338337EF-967B-4696-97A0-...
> Nope, it didn't work. Here is a screenshot of the error message:
>
> http://www.csupomona.edu/~leeli/WinUpdateError.JPG


I think it would be more useful to post the context where you found
the error code you posted (which I assume was some kind of typo
since you only included 7 hex digits).

In case the problem has something to do with proxy or firewall
misconfiguration try this:

http://v5.windowsupdate.microsoft.co...cleid=26&ln=en


---


>
> "MowGreen [MVP]" wrote:
>
>> See if the steps laid out here resolve the issue :
>>
>> http://v5.windowsupdate.microsoft.co...cleid=13&ln=en
>>
>> MowGreen [MVP]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> mark8023 wrote:
>> > Trying to do critical updates - all four failed
>> > Security Update for Windows XP (KB873339)
>> > Security Update for Windows XP (KB885835)
>> > Critical Update for Windows XP (KB886185)
>> > Security Update for Windows XP (KB885836)
>> >
>> > with error 8007057
>> >
>> > Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
>> > - up to no all patches and updates have worked fine. Tried going back to a
>> > restore point but same error.
>> >
>> > cheers
>> >
>> > mark
>>

"Robert Aldwinckle" <> wrote in message
news:...
> "pkl2k" <> wrote in message
> news:338337EF-967B-4696-97A0-...
>> Nope, it didn't work. Here is a screenshot of the error message:
>>
>> http://www.csupomona.edu/~leeli/WinUpdateError.JPG
>
>
> I think it would be more useful to post the context where you found
> the error code you posted (which I assume was some kind of typo
> since you only included 7 hex digits).
>
> In case the problem has something to do with proxy or firewall
> misconfiguration try this:
>
> http://v5.windowsupdate.microsoft.co...cleid=26&ln=en


This is going to solve your problem, think:

Go to the \windows\inf directory, find the file branches.inf, right click
it, go to properties, uncheck the read only box and run the updates.

Please don't tell Microsoft about this fix. Let's keep it our secret.

Ken

This did it for me....

I FINALLY got rid of the yellow icon with the "92%" completed message.

Brand new Dell...out of the box and it's been stuck updating for two days!

Thanks!


> I suggest you install the updates manually.
>
> To find the downloads, you can do like this:
>
> Add the KB number behind the URL http://support.microsoft.com/kb/,
> like this:
>
> http://support.microsoft.com/kb/873339
>
> Then select the security bulletin link for "IT Professionals", and you
> will find the link for manual download of the update.
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

"mark8023" wrote:

> Trying to do critical updates - all four failed
> Security Update for Windows XP (KB873339)
> Security Update for Windows XP (KB885835)
> Critical Update for Windows XP (KB886185)
> Security Update for Windows XP (KB885836)
>
> with error 8007057
>
> Any suggestions - I am running XP, have SP2 installed, using NAV2005 package
> - up to no all patches and updates have worked fine. Tried going back to a
> restore point but same error.
>
> cheers
>
> mark